id
int32 0
10k
| text
stringlengths 13
433
| label
int64 0
76
| Generalization
stringclasses 1
value |
|---|---|---|---|
3,440
|
How long will it take for the cash I deposited this morning to show up?
| 12
|
trimmed_train
|
985
|
What are my options for holding money in multiple currencies?
| 6
|
trimmed_train
|
2,902
|
I have another card from the U.S. Will you be able to accept that one?
| 14
|
trimmed_train
|
9,172
|
Will you assess me more fees if I top up with an international card?
| 73
|
trimmed_train
|
5,959
|
My card did not go through in a shop
| 19
|
trimmed_train
|
4,056
|
How do I find the PIN?
| 33
|
trimmed_train
|
43
|
Am I able to track the card that was just sent to me?
| 23
|
trimmed_train
|
5,241
|
Why is it saying I have a pending payment?
| 20
|
trimmed_train
|
8,878
|
There was just a withdrawal but it wasn't me, I've never even visited the town where the withdrawal happened.
| 49
|
trimmed_train
|
3,817
|
Why do you need my name and ID
| 29
|
trimmed_train
|
5,424
|
Hello I changed my mind and really need a refund on one of things I bought recently. Can you please cancel the transaction and get me my money back. Pls it's urgent
| 53
|
trimmed_train
|
9,866
|
How do you check my identity?
| 3
|
trimmed_train
|
3,299
|
Can you tell me why my top-up was canceled?
| 58
|
trimmed_train
|
3,208
|
I thought you offer crypto top up but it doesn't seem to be right ? Money just disappeared from my account, How it would work ?
| 58
|
trimmed_train
|
9,400
|
What's up with the extra fee I got?
| 39
|
trimmed_train
|
7,335
|
Salary in GBP has been received. Does it need to be configured into another place?
| 47
|
trimmed_train
|
8,986
|
How much does currency exchange cost?
| 76
|
trimmed_train
|
2,426
|
My cash received does not match what has been requested
| 0
|
trimmed_train
|
3,788
|
Why do you require identification documents
| 29
|
trimmed_train
|
6,380
|
there were two of the same charge to my account
| 66
|
trimmed_train
|
7,604
|
What are my bank details so I can do a transfer?
| 70
|
trimmed_train
|
8
|
Does the package with my card have tracking?
| 23
|
trimmed_train
|
275
|
How do I add my card to the app once I get it?
| 37
|
trimmed_train
|
8,759
|
How long do I have to wait for my bank transfer to appear in my account?
| 71
|
trimmed_train
|
9,835
|
If I'm getting my identity verified, what all do I need?
| 3
|
trimmed_train
|
8,076
|
Is there a charge for a physical card?
| 11
|
trimmed_train
|
4,713
|
I don't know where this debit transaction on my statement came from.
| 17
|
trimmed_train
|
2,395
|
I only received $20, but I requested $100.
| 0
|
trimmed_train
|
883
|
Is the EUR accepted for exchanges?
| 6
|
trimmed_train
|
8,675
|
When will I see an updated balance after a transfer?
| 71
|
trimmed_train
|
1,885
|
What is the cost of a transfer?
| 59
|
trimmed_train
|
7,735
|
can you tell me where to find the top-up verification code?
| 55
|
trimmed_train
|
3,354
|
Where did the money I deposit go??
| 12
|
trimmed_train
|
7,588
|
I need to deposit money to my account
| 70
|
trimmed_train
|
221
|
I need to find the card I received in the app.
| 37
|
trimmed_train
|
6,358
|
Why do I have duplicate transactions for one purchase?
| 66
|
trimmed_train
|
1,521
|
Who can I speak with regarding a lost card?
| 65
|
trimmed_train
|
7,572
|
Can I add money to my account via bank transfer?
| 70
|
trimmed_train
|
4,570
|
Where should I withdraw money from?
| 46
|
trimmed_train
|
7,216
|
Why am I being charged for transfers? Are they not free?
| 30
|
trimmed_train
|
6,949
|
How do I change my card PIN?
| 22
|
trimmed_train
|
8,833
|
I got a strange cash withdrawal in my statement
| 49
|
trimmed_train
|
7,617
|
I need to transfer money into my account, and I don't know how to do that.
| 70
|
trimmed_train
|
5,455
|
I need a refund. This is not what i wanted.
| 53
|
trimmed_train
|
3,342
|
I deposited some cash but it hasn't shown up in my account yet, what's going on?
| 12
|
trimmed_train
|
3,874
|
Why do you need to check my identity?
| 29
|
trimmed_train
|
7,994
|
I would like to use cash to make a top-up?
| 57
|
trimmed_train
|
9,715
|
I want to top up with my Apple Watch.
| 32
|
trimmed_train
|
9,588
|
Can I order a new card with the app?
| 24
|
trimmed_train
|
6,573
|
Show me the source of my money.
| 26
|
trimmed_train
|
8,647
|
Balance hasn't been updated following a bank transfer
| 71
|
trimmed_train
|
4,492
|
I think someone stole my card number and brought stuff in different places that I have never been to. I need to suspend any further purchase on my credit card.
| 75
|
trimmed_train
|
8,751
|
How long do tranfers from a UK account usuallt take for you? I just made a transfer and nothing shows up, so just wondering if things went ok
| 71
|
trimmed_train
|
2,490
|
How can I request cash back? The ATM just gave me a different amount than what I've been actually charged though...
| 0
|
trimmed_train
|
3,767
|
Where can I modify my information?
| 31
|
trimmed_train
|
7,342
|
Can I receive my salary with this in another currency?
| 47
|
trimmed_train
|
397
|
I want to know your exchange rates.
| 4
|
trimmed_train
|
93
|
WHAT IS THE SOLUTION OF THIS PROBLEM
| 23
|
trimmed_train
|
1,343
|
Please help me! My physical card isn't working right.
| 74
|
trimmed_train
|
955
|
What fiat money can I used in the exchange and holding?
| 6
|
trimmed_train
|
6,307
|
There is a repeat charge for the same item
| 66
|
trimmed_train
|
2,172
|
How can I cancel a transfer I made
| 44
|
trimmed_train
|
4,070
|
do i need to wait to get my card before getting a pin
| 33
|
trimmed_train
|
7,520
|
Hi, I'm trying to purchase a flat and I'm needing the first payment for the mortgage to go through on the flat I'm trying to buy. For some reason I keep getting an error.can you assist in making this transfer? What is going on?
| 41
|
trimmed_train
|
7,198
|
There's something wrong on my bill. A transfer fee should never have been added.
| 30
|
trimmed_train
|
1,080
|
how much to get my card in 2 days?
| 52
|
trimmed_train
|
1,175
|
How do I auto top-up?
| 5
|
trimmed_train
|
6,860
|
I'm not sure what is going on here. I've received payment back into my account for an item I've already received, from about 2 weeks ago.
| 21
|
trimmed_train
|
4,575
|
What cash stations take this card?
| 46
|
trimmed_train
|
3,456
|
I attempted to deposit a cheque yesterday but the balance isn't showing today. Is it still pending?
| 12
|
trimmed_train
|
5,673
|
Please explain why my transfer attempt was declined. Thank you.
| 43
|
trimmed_train
|
5,093
|
Could you please tell me why my purchases from this morning say payment is pending?
| 20
|
trimmed_train
|
4,005
|
My pin isn't here yet
| 33
|
trimmed_train
|
3,500
|
Just today there was a purchase on my card that wasn't done by me. Can this be reversed and my card be frozen? I can't have this continue!
| 34
|
trimmed_train
|
1,624
|
At what age can my children use your service?
| 35
|
trimmed_train
|
5,431
|
Hey, I ordered a thing but changed my mind and want a refund on it. Since I haven't received the thing, would you just go ahead and cancel the payment for me?
| 53
|
trimmed_train
|
413
|
I was charged the wing amount for an item.
| 18
|
trimmed_train
|
7,495
|
What do I need to do to correct this failed transfer?
| 41
|
trimmed_train
|
2,295
|
How much could I top up?
| 9
|
trimmed_train
|
6,126
|
My transfer is pending, why?
| 13
|
trimmed_train
|
9,058
|
I need to exchange some foreign currency. What's the charge for doing that?
| 76
|
trimmed_train
|
8,095
|
How do I get my card?
| 11
|
trimmed_train
|
9,833
|
What type of ID do you accept?
| 3
|
trimmed_train
|
2,436
|
I did not get all the cash at ATM.
| 0
|
trimmed_train
|
7,006
|
What are the reasons for my beneficiary not being allowed?
| 48
|
trimmed_train
|
2,829
|
The day before yesterday, I performed a transfer within the country. It still has not completed. Can you check on that? The account number is definitely correct, as I've checked.
| 16
|
trimmed_train
|
4,323
|
I'd like to transfer funds using my credit card.
| 54
|
trimmed_train
|
8,895
|
Someone is using my card to purchase flights to New York it's not me because I'm not going to New York, please can you cancel the card and refund the money?
| 49
|
trimmed_train
|
1,430
|
Will you tell me how to exchange USD for GBP in the app?
| 62
|
trimmed_train
|
1,688
|
How do I make my PIN work again?
| 25
|
trimmed_train
|
3,527
|
I am seeing in the App a payment that its not mine
| 34
|
trimmed_train
|
7,206
|
why is there a fee for the transfer I made?
| 30
|
trimmed_train
|
4,107
|
Will my card be a MasterCard or a Visa?
| 64
|
trimmed_train
|
2,428
|
I was not distributed all of cash that I requested
| 0
|
trimmed_train
|
1,761
|
My PIN seems to be blocked, help me access it?
| 25
|
trimmed_train
|
8,737
|
I made a transfer a couple hours ago but my balance has not been updated. Why is this? Shouldnt this be instant?
| 71
|
trimmed_train
|
7,532
|
Why was my transaction declined?
| 41
|
trimmed_train
|
1,038
|
What is the delivery time to the US?
| 52
|
trimmed_train
|
1,242
|
Is it possible to top-up automatically?
| 5
|
trimmed_train
|
6,144
|
I would like to invalidate my account. I am very disappointed with your services.
| 15
|
trimmed_train
|
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