id
int32 0
10k
| text
stringlengths 13
433
| label
int64 0
76
| Generalization
stringclasses 1
value |
|---|---|---|---|
5,750
|
Can you tell me why a refund I'm owed is not showing on my statement?
| 51
|
trimmed_train
|
7,211
|
I made a transfer and was charged extra. Why?
| 30
|
trimmed_train
|
3,786
|
Can I use my account before the identity verification is complete?
| 29
|
trimmed_train
|
3,077
|
I've got to have one of those virtual cards.
| 28
|
trimmed_train
|
6,644
|
When will my transfer be in my account?
| 69
|
trimmed_train
|
3,641
|
There's a payment in the app that I didn't authorize.
| 34
|
trimmed_train
|
3,515
|
There are a couple of payments with my card shown in the app that in reality I didn't make. Maybe someone has access to my card?Can you check whats the issue ?
| 34
|
trimmed_train
|
7,652
|
What is the process for transferring money into my account?
| 70
|
trimmed_train
|
9,750
|
My Apple Pay top up with my American Express card is not working? Please tell me why
| 32
|
trimmed_train
|
872
|
how long until a cash withdrawal will show on my account
| 72
|
trimmed_train
|
1,917
|
are SWIFT transfers an option?
| 59
|
trimmed_train
|
6,491
|
My source of funds need verification.
| 26
|
trimmed_train
|
375
|
What are the exchange rates?
| 4
|
trimmed_train
|
9,963
|
Is there anywhere In the Eu this card can not be delivered in
| 68
|
trimmed_train
|
5,139
|
A payment is pending
| 20
|
trimmed_train
|
5,738
|
The refund I asked for isn't showing up
| 51
|
trimmed_train
|
9,906
|
Is it possible to get one of your cards in the European Union?
| 68
|
trimmed_train
|
8,105
|
Can I get a card in person?
| 11
|
trimmed_train
|
9,471
|
Why did I get charged for withdrawing cash?
| 39
|
trimmed_train
|
2,402
|
I asked for more cash than what was received
| 0
|
trimmed_train
|
9,844
|
I'm trying to verify my identity but can't figure out how, what do I do?
| 3
|
trimmed_train
|
1,764
|
I cannot use my PIN.
| 25
|
trimmed_train
|
1,928
|
How long does a top-up take to go through?
| 67
|
trimmed_train
|
5,192
|
Why would my payment for my card show as pending?
| 20
|
trimmed_train
|
1,691
|
Can I use app to unblock my card?
| 25
|
trimmed_train
|
6,961
|
I would like to change the the PIN on my card.
| 22
|
trimmed_train
|
180
|
The card I thought was lost was just in my jacket, so can I reactivate it since I found it this morning?
| 37
|
trimmed_train
|
6,291
|
how can the money machine keep my card what do i need to do?
| 45
|
trimmed_train
|
5,557
|
Why would my transfer be declined?
| 43
|
trimmed_train
|
6,775
|
Why isn't my payment showing?
| 21
|
trimmed_train
|
8,542
|
Hello, I trying to top up with my card today but it didn't work. When I tried last time it worked but today it isn't. Could you take a look at it for me?
| 8
|
trimmed_train
|
6,241
|
I'm not satisfied with the services that you are providing. I would like to end my services and delete my account.
| 15
|
trimmed_train
|
7,464
|
My transfer didn't work! Help!
| 41
|
trimmed_train
|
4,867
|
The app passcode has completely slipped my mind.
| 1
|
trimmed_train
|
4,661
|
There was a charge made on my card from a couple weeks ago and I don't remember making the purchase. Nor do I remember the company itself. Can we trace this at all to confirm if I did it or not?
| 17
|
trimmed_train
|
482
|
Does the exchange rate change each day for purchases? There is a different rate on my purchase.
| 18
|
trimmed_train
|
8,162
|
What's the procedure for getting a card?
| 11
|
trimmed_train
|
6,410
|
A payment is showing twice. Why is that?
| 66
|
trimmed_train
|
6,982
|
Help me change my PIN.
| 22
|
trimmed_train
|
4,223
|
Can you make sure I get a MasterCard and not a Visa?
| 64
|
trimmed_train
|
7,796
|
Why does a top- up need to be verify?
| 55
|
trimmed_train
|
295
|
What foreign exchange rate will I get on weekdays and on the weekends?
| 4
|
trimmed_train
|
9,841
|
How do I validate my identity.
| 3
|
trimmed_train
|
6,507
|
Where can I see where funds came from?
| 26
|
trimmed_train
|
3,804
|
Why do I need to verify my identity?
| 29
|
trimmed_train
|
2,844
|
I have done a transfer within the country the day before yesterday, but it's still not there yet. Can you please check what's going on with that, the account number definitely is the right one, I've checked that several times already.
| 16
|
trimmed_train
|
1,444
|
I can't figure out how to change GBP to AUD, what do I do?
| 62
|
trimmed_train
|
9,673
|
My American express works with my apple pay, why is top up not working?
| 32
|
trimmed_train
|
3,413
|
After trying to update my account balance yesterday by cheque it doesn't seem to working. Shouldn't the process be quicker? I need my account looked at because there appears to be a problem.
| 12
|
trimmed_train
|
7,824
|
Would I be able to get a second card?
| 63
|
trimmed_train
|
53
|
why hasnt my card come in yet?
| 23
|
trimmed_train
|
4,841
|
how to recover my passcode
| 1
|
trimmed_train
|
1,744
|
What do I do to unblock my PIN?
| 25
|
trimmed_train
|
5,336
|
I cannot get to my app, what should I do?
| 38
|
trimmed_train
|
2,110
|
I used the wrong account.
| 44
|
trimmed_train
|
5,285
|
If I lost my phone, what steps do I need to take to stop someone from using my account?
| 38
|
trimmed_train
|
456
|
I feel as though I have been over charged for the exchange rate on my payment on last Saturday.
| 18
|
trimmed_train
|
683
|
How can I find out about an extra fee on my statement?
| 36
|
trimmed_train
|
7,892
|
I need a new card.
| 63
|
trimmed_train
|
9,902
|
Where are you present globally?
| 68
|
trimmed_train
|
2,054
|
How long should it take for my top-up to finish? I've been waiting a while.
| 67
|
trimmed_train
|
2,736
|
I have moved to a new house and set up a rent payment to my landlord, it was supposed to be in her account a few days ago but it hasn't arrived. I definitely sent it to the right place, can you confirm where the money is?
| 16
|
trimmed_train
|
5,377
|
I am not sure how this will work, but I have not received a product I ordered. I want a refund, but should I just cancel the payment?
| 53
|
trimmed_train
|
3,197
|
Why isn't top-up working? My top-up money disappeared after I saw that it was successfully transferred. Is it gone? Where did it go?
| 58
|
trimmed_train
|
3,736
|
I must change my address.
| 31
|
trimmed_train
|
974
|
Which flat currencies can I use from you?
| 6
|
trimmed_train
|
1,775
|
I entered the pin incorrectly too many times and now it is blocked. Can you help?
| 25
|
trimmed_train
|
694
|
I'm pretty frustrated about a pound charge that keeps showing up in my account statement. It's listed in the app as "pending", it never changes, and now I'm thinking someone's hacked my account!
| 36
|
trimmed_train
|
612
|
Why did I get a $1 extra fee on the statement?
| 36
|
trimmed_train
|
6,655
|
How do i transfer something faster than normal?
| 69
|
trimmed_train
|
4,688
|
I found a charge on my debit that I did not make.
| 17
|
trimmed_train
|
4,560
|
Can I use my card to withdraw from my account?
| 46
|
trimmed_train
|
5,357
|
I'm not sure where my phone is. Can someone else use the app?
| 38
|
trimmed_train
|
2,152
|
Help me cancel a transaction.
| 44
|
trimmed_train
|
5,561
|
Transfer declined.
| 43
|
trimmed_train
|
1,476
|
I lost my wallet and all my cards were in it.
| 65
|
trimmed_train
|
3,483
|
My statement indicates I made a payment to an unfamiliar merchant.
| 34
|
trimmed_train
|
2,820
|
How long will it take to receive my money from my transfer transaction?
| 16
|
trimmed_train
|
2,090
|
Please help revert my transaction from this morning.
| 44
|
trimmed_train
|
404
|
Last Saturday, I was charged extra for the exchange rate on my payment. Is something wrong?
| 18
|
trimmed_train
|
8,725
|
Transferred to account is not successful, help please?
| 71
|
trimmed_train
|
2,674
|
What is this fee showing up in my account for?
| 40
|
trimmed_train
|
5,219
|
I bought something this morning and the payment is still pending
| 20
|
trimmed_train
|
8,388
|
Do I need a disposable card?
| 7
|
trimmed_train
|
8,936
|
The app is showing mt withdrawals that aren't mine.
| 49
|
trimmed_train
|
6,663
|
If I need to transfer something quick from China, how long does that take?
| 69
|
trimmed_train
|
6,956
|
Can I reset my PIN?
| 22
|
trimmed_train
|
5,979
|
Can you please advise if there is something wrong with my card? I have had multiple rejections and do not know the reason. Thanks!
| 19
|
trimmed_train
|
5,448
|
What is the refund procedure?
| 53
|
trimmed_train
|
8,217
|
Hello, in these holidays i have been overcharged on the amount i have withdrawn on one of your ATMs. I did not had any clue about the horrible charges otherwise i would not have withdrawn.
| 61
|
trimmed_train
|
8,016
|
I want to use a cheque to pay.
| 57
|
trimmed_train
|
3,895
|
I am having some difficulty verifying my id.
| 27
|
trimmed_train
|
9,452
|
Why did I get charged for a withdrawal?
| 39
|
trimmed_train
|
2,301
|
Is there a maximum for top-ups?
| 9
|
trimmed_train
|
3,392
|
Why am I not seeing the check I deposited this morning in my account?
| 12
|
trimmed_train
|
5,590
|
I couldn't make a transfer because it was declined
| 43
|
trimmed_train
|
9,960
|
Is this card available to Americans?
| 68
|
trimmed_train
|
8,039
|
How would I top up with a cheque?
| 57
|
trimmed_train
|
3,082
|
I need my virtual card
| 28
|
trimmed_train
|
3,128
|
Where can I use my card to pay?
| 60
|
trimmed_train
|
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