id
int32 0
10k
| text
stringlengths 13
433
| label
int64 0
76
| Generalization
stringclasses 1
value |
|---|---|---|---|
2,897
|
Can you tell me what cards and currencies you support?
| 14
|
trimmed_train
|
8,983
|
Do you charge extra for exchanging currencies?
| 76
|
trimmed_train
|
712
|
I see an extra 1£ charge on my app. Why did It charge me extra?
| 36
|
trimmed_train
|
2,593
|
My account was charged a fee. When did you start charging extra for card payments?
| 40
|
trimmed_train
|
8,927
|
There is a cash withdrawl I don't remember.
| 49
|
trimmed_train
|
7,254
|
I've use my accounts all the time to manage my payments for my place abroad that I just got. I now see that I suddenly have new fees.I'm a frequent customer, so why are you charging me new fees instead of rewarding me?
| 30
|
trimmed_train
|
6,688
|
How long will it take to transfer something from China?
| 69
|
trimmed_train
|
7,111
|
Why am I unable to transfer money when I was able to before?
| 48
|
trimmed_train
|
4,477
|
Someone has been using my card. There are unfamiliar transactions on there. Can you freeze the card to keep this from happening?
| 75
|
trimmed_train
|
2,954
|
Will you accept my credit card, it my only one.
| 14
|
trimmed_train
|
96
|
Shouldn't my new card be here by now?
| 23
|
trimmed_train
|
3,489
|
Someone might have access to my card! There are some strange payments showing up on my account. What do I do?
| 34
|
trimmed_train
|
5,276
|
If my phone was stolen, do I need to do anything?
| 38
|
trimmed_train
|
28
|
When will I get my new card?
| 23
|
trimmed_train
|
8,502
|
I tried topping up my account but it failed, can you help me?
| 8
|
trimmed_train
|
8,174
|
Why was my virtual card rejected?
| 10
|
trimmed_train
|
8,790
|
Hello, Please look into this matter urgently. As i have lost my wallet and i can see one withdrawal, now i do not want to loose more money.
| 49
|
trimmed_train
|
5,714
|
Transaction refund missing from my statement.
| 51
|
trimmed_train
|
2,471
|
I wanted $100 but only got $20
| 0
|
trimmed_train
|
2,912
|
Do you accept Mastercard?
| 14
|
trimmed_train
|
607
|
There is an odd 1£ charge that appears as pending on my statement. What's the reason for that? I haven't purchased anything for a pound.
| 36
|
trimmed_train
|
1,284
|
What do I do if the machine rejects my card?
| 74
|
trimmed_train
|
2,134
|
How do I cancel a transfer?
| 44
|
trimmed_train
|
7,041
|
i tried to do a transfer to an account but it didn't work
| 48
|
trimmed_train
|
708
|
The $1.00 has still not been reverted as indicated in the previous email.
| 36
|
trimmed_train
|
6,660
|
Why hasn't the transfer shown up in my account yet?
| 69
|
trimmed_train
|
5,864
|
Why are all my card payments being declined?
| 19
|
trimmed_train
|
3,930
|
I have no way to prove my identity.
| 27
|
trimmed_train
|
919
|
what currencies do you accept?
| 6
|
trimmed_train
|
1,170
|
How will I know when I can use the auto top-up feature?
| 5
|
trimmed_train
|
134
|
It's been two weeks and I haven't gotten my card, what do I do?
| 23
|
trimmed_train
|
1,101
|
Will my card be here soon?
| 52
|
trimmed_train
|
2,813
|
My cash transaction isn't showing on my receipt
| 16
|
trimmed_train
|
5,936
|
I was so embarrassed. Why didn't my payment clear?
| 19
|
trimmed_train
|
8,734
|
Why am I still waiting for a transfer?
| 71
|
trimmed_train
|
996
|
Can you change my currency to EUR?
| 6
|
trimmed_train
|
8,069
|
Can I order a card please?
| 11
|
trimmed_train
|
335
|
What value can I get for my currency?
| 4
|
trimmed_train
|
3,164
|
I believe my top up was reverted.
| 58
|
trimmed_train
|
5,218
|
I have a payment that is still pending
| 20
|
trimmed_train
|
1,272
|
WHAT IS THE REASON FOR THAT
| 74
|
trimmed_train
|
9,976
|
Can an American resident apply to get a card?
| 68
|
trimmed_train
|
892
|
What fiat currencies can I use for holding and exchanging?
| 6
|
trimmed_train
|
1,342
|
I need help with understanding why my card is not working.
| 74
|
trimmed_train
|
1,049
|
Can you tell me when my card will arrive?
| 52
|
trimmed_train
|
7,922
|
Can I have another card in addition to my first one?
| 63
|
trimmed_train
|
7,469
|
I got a transfer fail message, but no explanation of why-- what happened?
| 41
|
trimmed_train
|
5,793
|
Can you let me know where my refund money is? I requested a refund a few days back, but it's not showing up yet. Do you guys have the money yet? Maybe it's just not in my account. Let me know when it will become available, please.
| 51
|
trimmed_train
|
7,366
|
What are the steps for my friend to send me money?
| 47
|
trimmed_train
|
2,248
|
What is the greatest number of times that I can top-up?
| 9
|
trimmed_train
|
5,395
|
How do I get a refund for something I bought?
| 53
|
trimmed_train
|
2,466
|
How can I fix this? The ATM gave me more cash than I'd asked for.
| 0
|
trimmed_train
|
1,532
|
Please help me. My card is missing.
| 65
|
trimmed_train
|
1,314
|
Can you tell me why I can't make any transactions?
| 74
|
trimmed_train
|
1,869
|
If I were to do a transfer, what is the rate for that?
| 59
|
trimmed_train
|
8,536
|
My top up isnt working
| 8
|
trimmed_train
|
9,527
|
My card is about to expire. How do I get a new card?
| 24
|
trimmed_train
|
2,561
|
What can i pay with out fees
| 40
|
trimmed_train
|
5,172
|
One of my card payments looks like it's stuck but I have made the payment days ago. How long until the payment will be applied to my account?
| 20
|
trimmed_train
|
1,024
|
I'm worried my card might be lost in the mail? How long does it usually take to arrive?
| 52
|
trimmed_train
|
4,728
|
I have a direct debit on my records that is strange and I need help.
| 17
|
trimmed_train
|
7,913
|
What is the charge for sending out more cards?
| 63
|
trimmed_train
|
9,494
|
Why am i being charged for withdrawing cash funds?
| 39
|
trimmed_train
|
5,306
|
my phone has been stolen by someone
| 38
|
trimmed_train
|
7,820
|
How many physical cards am I allowed to have?
| 63
|
trimmed_train
|
1,256
|
For a week now, I have tried to use my card and it is still not working.
| 74
|
trimmed_train
|
3,115
|
Is my card denied anywhere?
| 60
|
trimmed_train
|
9,763
|
Does Apple Watch support the topping-off of my account?
| 32
|
trimmed_train
|
7,117
|
Why can I not do a transfer to a beneficiary?
| 48
|
trimmed_train
|
1,787
|
I'm confused. My contactless is suddenly not working anywhere that I try to use it. How do I fix it?
| 42
|
trimmed_train
|
8,386
|
How does a disposable virtual card work?
| 7
|
trimmed_train
|
9,408
|
I got this stupid fee after taking cash out, why?
| 39
|
trimmed_train
|
8,077
|
Do you ship your cards anywhere?
| 11
|
trimmed_train
|
6,429
|
My card is showing multiple charges for the same items on my recent statement. I was wondering what actions of needed to take to fix this issue
| 66
|
trimmed_train
|
2,586
|
Let me know when you charge extra for payments please. I just checked the app earlier when I saw that there was an additional fee on one of the payments that I wasn't warned about before.
| 40
|
trimmed_train
|
310
|
How are exchange rates calculated at this bank?
| 4
|
trimmed_train
|
1,505
|
My wallet was stolen, along with my cards. How do I put a freeze on my cards and order a new one?
| 65
|
trimmed_train
|
6,772
|
Seems like my card payment has been cancelled
| 21
|
trimmed_train
|
6,468
|
Can you explain the various transaction times shown on my statement?
| 66
|
trimmed_train
|
8,101
|
What do I need to do to get a card?
| 11
|
trimmed_train
|
6,394
|
I was charged two times for the same thing.
| 66
|
trimmed_train
|
286
|
I received my card, how do I get it to work in the app?
| 37
|
trimmed_train
|
4,192
|
Given a choice, I'd rather have Mastercard.
| 64
|
trimmed_train
|
2,419
|
The app is showing that I received alot more money than I actually received from the ATM. This occurred earlier today.
| 0
|
trimmed_train
|
2,056
|
Problem with my top up going through
| 67
|
trimmed_train
|
6,600
|
I desperately need to transfer something from China, Please give me the wait time.
| 69
|
trimmed_train
|
4,482
|
I believe that someone is using my card without my knowledge!
| 75
|
trimmed_train
|
6,235
|
Delete my account please. Now!
| 15
|
trimmed_train
|
7,615
|
I want to transfer money into my account
| 70
|
trimmed_train
|
6,566
|
I want to know the source of my funds.
| 26
|
trimmed_train
|
7,120
|
Why is my beneficiary not being allowed to get payment services?
| 48
|
trimmed_train
|
6,991
|
Your card pin can be changed at any Visa or MasterCard ATM with Pin services, excluding countries such as Belgium, Luxembourg, Austria, Germany, Spain, and France.
| 22
|
trimmed_train
|
1,751
|
How many times can I enter a wrong PIN before it is blocked?
| 25
|
trimmed_train
|
1,081
|
When are cards shipped?
| 52
|
trimmed_train
|
1,770
|
My account is blocked because I entered the wrong pin too many times. Help me unblock.
| 25
|
trimmed_train
|
6,322
|
I have a transaction that shows multiple times.
| 66
|
trimmed_train
|
1,866
|
What are the fees for using transfer to top off my account?
| 59
|
trimmed_train
|
4,175
|
Visa and Mastercard can both be received from you?
| 64
|
trimmed_train
|
3,532
|
Is it possible someone has access to my card? I noticed that there are a couple of payments in the app I'm sure I did not make. Can you find out what's going on here?
| 34
|
trimmed_train
|
1,071
|
Send me my card now! ASAP
| 52
|
trimmed_train
|
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