generalization/banking_intent_Sampled-p_05

id int32 0 10k	text stringlengths 13 433	label int64 0 76	Generalization stringclasses 1 value
6,363	There's a duplicate charge on my account?	66	trimmed_train
5,927	my card was refused, why?	19	trimmed_train
6,569	i need to trace a deposit	26	trimmed_train
7,777	Where do I find the verification code for the card I'm topping up?	55	trimmed_train
1,065	What is the estimated date for delivery to US?	52	trimmed_train
6,822	I have cancelled payments to this card.	21	trimmed_train
2,797	I transferred some cash and it didn't arrive	16	trimmed_train
3,367	Why is my balance still the same after a cheque deposit?	12	trimmed_train
6,282	The bank machine didn't give my card back how do I get a new one fast?	45	trimmed_train
4,985	I tried to get money out of an ATM in Notting Hill earlier, but it didn't work. Is my card actually working? It's the first time I tried using it	2	trimmed_train
9,043	how much is it to exchange currency	76	trimmed_train
2,710	Why isn't the recipient seeing the transaction? I just sent the money.	16	trimmed_train
4,625	Where can I find an ATM?	46	trimmed_train
1,448	I need to exchange a currency - can I do that here?	62	trimmed_train
7,038	Please tell me why I am having problems transferring to a beneficiary.	48	trimmed_train
3,148	Where can I use this card?	60	trimmed_train
828	I tried to get some with-drawls but the machine didn't work. The transaction still seems in progress.Seems like something is wrong,I don't want to be charged for Transaction i did not make.	72	trimmed_train
9,492	Why did you charge me for taking out cash?	39	trimmed_train
2,540	I got charged a service fee on my account. Can it be waived since I didn't know about it before?	40	trimmed_train
2,786	How long do money transfers take? My friend really needs the money i sent a couple of hours ago but it's not there yet.	16	trimmed_train
1,601	Is there a possibility to open an account for my sons and daughters?	35	trimmed_train
8,372	How do I get a disposable virtual card as well?	7	trimmed_train
9,666	I am having a slight problem with my American express in apple play, can you help me fix the problem with top up?	32	trimmed_train
2,221	What do I need to do to cancel a transaction?	44	trimmed_train
1,407	How do I use the app to exchange currencies?	62	trimmed_train
4,228	Do you only use Visa or do you have Mastercard too?	64	trimmed_train
9,027	How high is the exchange fee?	76	trimmed_train
7,296	I have a fee listed for a transfer.	30	trimmed_train
8,786	I saw on the app that a cash withdrawal was completed on my account; however, I did not complete it.	49	trimmed_train
936	Can you make exchanges with the EUR?	6	trimmed_train
7,143	I couldn't transfer money to my bank, why not?	48	trimmed_train
2,464	Hey I am standing in front of an ATM here, it only gave me 10 pounds even though I wanted to withdraw 30! Seems like the app has 30 pounds, what do I do??	0	trimmed_train
8,697	How long does a transfer from a UK account take? I just made one and it doesn't seem to be working, wondering if everything is okay	71	trimmed_train
3,428	The cash deposit I made this morning has not been credited to my account	12	trimmed_train
6,449	I went for a meal in Seattle and paid the bill but I think they charged me twice, the first time they swiped the card I got a notification to say the money had gone out the account but then I added a tip and I think they swiped it all again. Can you refund one of the charges?	66	trimmed_train
3,054	I can't find the virtual card	28	trimmed_train
280	I found my card, how can I use it again?	37	trimmed_train
9,557	When my card expires soon, how fast is the replacement card sent and what are the costs?	24	trimmed_train
5,554	I see my transfer was declined.	43	trimmed_train
1,839	Is there a fee to top up by bank transfers?	59	trimmed_train
4,232	Please tell me, do you use Visa or Mastercard?	64	trimmed_train
364	How do your exchange rates factor in?	4	trimmed_train
8,167	Why isn't my disposable virtual card working?	10	trimmed_train
1,228	Is there a way to set up an auto top-up?	5	trimmed_train
6,975	Please let me know how to change my PIN?	22	trimmed_train
112	I still haven't received my card in the mail	23	trimmed_train
4,250	I used my card top-up but all of the money is missing.	54	trimmed_train
9,474	I was charged a fee with my cash withdrawal that I shouldn't have been charged.	39	trimmed_train
330	Why is your exchange rate different on different days?	4	trimmed_train
9,293	Do I have to go somewhere to activate my card?	56	trimmed_train
5,840	I could not use my card in a store.	19	trimmed_train
5,138	My card payment has had the status of pending forever. What is the issue? It should have gone through at some point.	20	trimmed_train
7,268	why was i charged a fee to transfer	30	trimmed_train
2,926	I want to deposit funds, what payments are accepted?	14	trimmed_train
4,769	Someone else made a Direct Debit transaction on my account	17	trimmed_train
6,753	Why would my card payment be cancelled?	21	trimmed_train
8,261	The wrong exchange rate applied to my cash withdrawal.	61	trimmed_train
9,330	Is my new card activated?	56	trimmed_train
8,110	how do I ask for a physical card?	11	trimmed_train
994	Do you have support for flat currencies?	6	trimmed_train
6,470	Who should I talk to or go to resolve a duplicate charge on my statement?	66	trimmed_train
3,655	My address is incorrect on my file.	31	trimmed_train
7,730	why verify the top up? it doesnt make sense	55	trimmed_train
647	I was overcharged a pound.	36	trimmed_train
9,530	What do I do if my card expires soon?	24	trimmed_train
9,335	How can my new card be renewed?	56	trimmed_train
8,938	There is random cash in my account.	49	trimmed_train
1,535	I think someone stole my card because I can't find it.	65	trimmed_train
3,178	Why has my top-up been reverted?	58	trimmed_train
1,722	How do I unblock my PIN?	25	trimmed_train
2,524	I'm going on holiday to France for 6 weeks with my family and the cat, Fluffy. I just purchased €10,000 from a currency exchange to ensure we don't run short but there appears to be a fee. What is this for?	40	trimmed_train
1,924	Will I be charged to top off my account?	59	trimmed_train
2,049	When will my top up be applied?	67	trimmed_train
8,622	The transfer I made isn't reflected in my balance	71	trimmed_train
3,939	I am not recognized by the app.	27	trimmed_train
1,791	The terminal I paid at wouldn't take my card. Is something wrong?	42	trimmed_train
1,577	Do you have any age limit?	35	trimmed_train
5,540	I no longer want this can i cancel my purchase?	53	trimmed_train
7,622	Can I add money to top up my account via a bank transfer?	70	trimmed_train
4,934	Why can't I get cash out?	2	trimmed_train
3,256	What if my top up is reverted?	58	trimmed_train
3,154	Are there any restrictions on where I use this card?	60	trimmed_train
5,023	I'm not able to withdraw money from the ATM but I'm not sure why.	2	trimmed_train
685	In my statement, there was an extra €1 fee	36	trimmed_train
2,386	I did not get the right amount of cash from the ATM.	0	trimmed_train
1,467	What steps do I need to take to exchange currencies?	62	trimmed_train
4,673	There was a direct debit from my account and I didn't authorise it	17	trimmed_train
183	Where do I go to add a new card?	37	trimmed_train
4,820	I can't log in with this passocde	1	trimmed_train
8,203	What do I have to do to get the virtual card to work?	10	trimmed_train
4,252	What do I do to Top up my card?	54	trimmed_train
2,382	I normally don't use ATMs, but I was in a rush today and had to withdraw some cash. The ATM gave me the wrong amount of money and now my app is not showing the same amount as it should. What do I do?	0	trimmed_train
7,613	I would like to transfer money into my account.	70	trimmed_train
9,298	My new card is here, what's the process for activating it?	56	trimmed_train
3,520	A payment I didn't do shows in my app	34	trimmed_train
3,794	I am not comfortable verifying my indentity.	29	trimmed_train
3,569	There's a payment with my card that I definitely didn't create. I don't know anyone by that name.	34	trimmed_train
317	How's the exchange rate?	4	trimmed_train
5,268	Can you tell me what i steps i should take since my card was stolen?	38	trimmed_train
9,242	My card is not able to be activated how do I get it to work?	56	trimmed_train

6,363

There's a duplicate charge on my account?

66

trimmed_train

5,927

my card was refused, why?

19

trimmed_train

6,569

i need to trace a deposit

26

trimmed_train

7,777

Where do I find the verification code for the card I'm topping up?

55

trimmed_train

1,065

What is the estimated date for delivery to US?

52

trimmed_train

6,822

I have cancelled payments to this card.

21

trimmed_train

2,797

I transferred some cash and it didn't arrive

16

trimmed_train

3,367

Why is my balance still the same after a cheque deposit?

12

trimmed_train

6,282

The bank machine didn't give my card back how do I get a new one fast?

45

trimmed_train

4,985

I tried to get money out of an ATM in Notting Hill earlier, but it didn't work. Is my card actually working? It's the first time I tried using it

2

trimmed_train

9,043

how much is it to exchange currency

76

trimmed_train

2,710

Why isn't the recipient seeing the transaction? I just sent the money.

16

trimmed_train

4,625

Where can I find an ATM?

46

trimmed_train

1,448

I need to exchange a currency - can I do that here?

62

trimmed_train

7,038

Please tell me why I am having problems transferring to a beneficiary.

48

trimmed_train

3,148

Where can I use this card?

60

trimmed_train

828

I tried to get some with-drawls but the machine didn't work. The transaction still seems in progress.Seems like something is wrong,I don't want to be charged for Transaction i did not make.

72

trimmed_train

9,492

Why did you charge me for taking out cash?

39

trimmed_train

2,540

I got charged a service fee on my account. Can it be waived since I didn't know about it before?

40

trimmed_train

2,786

How long do money transfers take? My friend really needs the money i sent a couple of hours ago but it's not there yet.

16

trimmed_train

1,601

Is there a possibility to open an account for my sons and daughters?

35

trimmed_train

8,372

How do I get a disposable virtual card as well?

7

trimmed_train

9,666

I am having a slight problem with my American express in apple play, can you help me fix the problem with top up?

32

trimmed_train

2,221

What do I need to do to cancel a transaction?

44

trimmed_train

1,407

How do I use the app to exchange currencies?

62

trimmed_train

4,228

Do you only use Visa or do you have Mastercard too?

64

trimmed_train

9,027

How high is the exchange fee?

76

trimmed_train

7,296

I have a fee listed for a transfer.

30

trimmed_train

8,786

I saw on the app that a cash withdrawal was completed on my account; however, I did not complete it.

49

trimmed_train

936

Can you make exchanges with the EUR?

6

trimmed_train

7,143

I couldn't transfer money to my bank, why not?

48

trimmed_train

2,464

Hey I am standing in front of an ATM here, it only gave me 10 pounds even though I wanted to withdraw 30! Seems like the app has 30 pounds, what do I do??

0

trimmed_train

8,697

How long does a transfer from a UK account take? I just made one and it doesn't seem to be working, wondering if everything is okay

71

trimmed_train

3,428

The cash deposit I made this morning has not been credited to my account

12

trimmed_train

6,449

I went for a meal in Seattle and paid the bill but I think they charged me twice, the first time they swiped the card I got a notification to say the money had gone out the account but then I added a tip and I think they swiped it all again. Can you refund one of the charges?

66

trimmed_train

3,054

I can't find the virtual card

28

trimmed_train

280

I found my card, how can I use it again?

37

trimmed_train

9,557

When my card expires soon, how fast is the replacement card sent and what are the costs?

24

trimmed_train

5,554

I see my transfer was declined.

43

trimmed_train

1,839

Is there a fee to top up by bank transfers?

59

trimmed_train

4,232

Please tell me, do you use Visa or Mastercard?

64

trimmed_train

364

How do your exchange rates factor in?

4

trimmed_train

8,167

Why isn't my disposable virtual card working?

10

trimmed_train

1,228

Is there a way to set up an auto top-up?

5

trimmed_train

6,975

Please let me know how to change my PIN?

22

trimmed_train

112

I still haven't received my card in the mail

23

trimmed_train

4,250

I used my card top-up but all of the money is missing.

54

trimmed_train

9,474

I was charged a fee with my cash withdrawal that I shouldn't have been charged.

39

trimmed_train

330

Why is your exchange rate different on different days?

4

trimmed_train

9,293

Do I have to go somewhere to activate my card?

56

trimmed_train

5,840

I could not use my card in a store.

19

trimmed_train

5,138

My card payment has had the status of pending forever. What is the issue? It should have gone through at some point.

20

trimmed_train

7,268

why was i charged a fee to transfer

30

trimmed_train

2,926

I want to deposit funds, what payments are accepted?

14

trimmed_train

4,769

Someone else made a Direct Debit transaction on my account

17

trimmed_train

6,753

Why would my card payment be cancelled?

21

trimmed_train

8,261

The wrong exchange rate applied to my cash withdrawal.

61

trimmed_train

9,330

Is my new card activated?

56

trimmed_train

8,110

how do I ask for a physical card?

11

trimmed_train

994

Do you have support for flat currencies?

6

trimmed_train

6,470

Who should I talk to or go to resolve a duplicate charge on my statement?

66

trimmed_train

3,655

My address is incorrect on my file.

31

trimmed_train

7,730

why verify the top up? it doesnt make sense

55

trimmed_train

647

I was overcharged a pound.

36

trimmed_train

9,530

What do I do if my card expires soon?

24

trimmed_train

9,335

How can my new card be renewed?

56

trimmed_train

8,938

There is random cash in my account.

49

trimmed_train

1,535

I think someone stole my card because I can't find it.

65

trimmed_train

3,178

Why has my top-up been reverted?

58

trimmed_train

1,722

How do I unblock my PIN?

25

trimmed_train

2,524

I'm going on holiday to France for 6 weeks with my family and the cat, Fluffy. I just purchased €10,000 from a currency exchange to ensure we don't run short but there appears to be a fee. What is this for?

40

trimmed_train

1,924

Will I be charged to top off my account?

59

trimmed_train

2,049

When will my top up be applied?

67

trimmed_train

8,622

The transfer I made isn't reflected in my balance

71

trimmed_train

3,939

I am not recognized by the app.

27

trimmed_train

1,791

The terminal I paid at wouldn't take my card. Is something wrong?

42

trimmed_train

1,577

Do you have any age limit?

35

trimmed_train

5,540

I no longer want this can i cancel my purchase?

53

trimmed_train

7,622

Can I add money to top up my account via a bank transfer?

70

trimmed_train

4,934

Why can't I get cash out?

2

trimmed_train

3,256

What if my top up is reverted?

58

trimmed_train

3,154

Are there any restrictions on where I use this card?

60

trimmed_train

5,023

I'm not able to withdraw money from the ATM but I'm not sure why.

2

trimmed_train

685

In my statement, there was an extra €1 fee

36

trimmed_train

2,386

I did not get the right amount of cash from the ATM.

0

trimmed_train

1,467

What steps do I need to take to exchange currencies?

62

trimmed_train

4,673

There was a direct debit from my account and I didn't authorise it

17

trimmed_train

183

Where do I go to add a new card?

37

trimmed_train

4,820

I can't log in with this passocde

1

trimmed_train

8,203

What do I have to do to get the virtual card to work?

10

trimmed_train

4,252

What do I do to Top up my card?

54

trimmed_train

2,382

I normally don't use ATMs, but I was in a rush today and had to withdraw some cash. The ATM gave me the wrong amount of money and now my app is not showing the same amount as it should. What do I do?

0

trimmed_train

7,613

I would like to transfer money into my account.

70

trimmed_train

9,298

My new card is here, what's the process for activating it?

56

trimmed_train

3,520

A payment I didn't do shows in my app

34

trimmed_train

3,794

I am not comfortable verifying my indentity.

29

trimmed_train

3,569

There's a payment with my card that I definitely didn't create. I don't know anyone by that name.

34

trimmed_train

317

How's the exchange rate?

4

trimmed_train

5,268

Can you tell me what i steps i should take since my card was stolen?

38

trimmed_train

9,242

My card is not able to be activated how do I get it to work?

56

trimmed_train