id int32 0 10k | text stringlengths 13 433 | label int64 0 76 | Generalization stringclasses 1
value |
|---|---|---|---|
8,392 | Can you please explain disposable virtual cards for me? | 7 | trimmed_train |
8,268 | This past holiday I made a withdraw at the ATM machine, and it seems I've been charged too much. | 61 | trimmed_train |
2,572 | Why am I getting a fee on a card payment? | 40 | trimmed_train |
2,505 | I made an ATM withdraw it didn't give me the amount I asked for but is showing a withdraw for that amount. | 0 | trimmed_train |
4,080 | do i need to wait for my card before i get pin | 33 | trimmed_train |
558 | There's an error in regards to the exchange rate for an item I bought. | 18 | trimmed_train |
594 | I see a $1 charge in a transaction. | 36 | trimmed_train |
6,058 | How long do EU transfers actually take? I bought something online a couple days ago, sent the money immediately online but the seller says it's still not there yet. | 13 | trimmed_train |
6,189 | Your company is lame. Shut down all my account services right now. | 15 | trimmed_train |
1,920 | What are the charges for recieving SEPA transfers? | 59 | trimmed_train |
6,812 | Why did my payment not go through why did it cancel? | 21 | trimmed_train |
3,662 | where can I change my address? | 31 | trimmed_train |
5,250 | How long will my payment be pending? | 20 | trimmed_train |
5,015 | Would you please check my Card. As Withdrawal was working fine so far, but this morning suddenly got declined. Can you please check the problem? | 2 | trimmed_train |
1,871 | Is there a charge for getting my money? | 59 | trimmed_train |
8,687 | Why isn't my balance updating? I did a bank transfer and it isn't current. | 71 | trimmed_train |
9,006 | If I exchange foreign currency, are there any other charges? | 76 | trimmed_train |
1,044 | I ordered my card and it isn't here yet. I need it ASAP. When can I expect to get it? | 52 | trimmed_train |
8,448 | What do the disposable cards do? | 7 | trimmed_train |
8,468 | I think my top-up has failed. | 8 | trimmed_train |
5,999 | When will the transaction post to my account? | 13 | trimmed_train |
1,167 | I'm going to travel, can I have it add money automatically in certain intervals? | 5 | trimmed_train |
4,563 | Are there specific ATM's that I can draw money from? | 46 | trimmed_train |
7,578 | Can you please explain how to transfer money using the bank transfer process? | 70 | trimmed_train |
7,799 | I need help finding the verification code on the top up card. | 55 | trimmed_train |
5,259 | Someone stole my phone, what is my next step? | 38 | trimmed_train |
5,796 | When will I be able to see the refund | 51 | trimmed_train |
4,033 | How do I find my PIN number? | 33 | trimmed_train |
7,711 | Do I need to verify my top-up? | 55 | trimmed_train |
4,100 | Is there a way I can have a mastercard? | 64 | trimmed_train |
9,709 | I have received my American express in apple play, looks like top up has an issue, please help? | 32 | trimmed_train |
5,594 | I can't make any transfers, they won't go through, the details are correct as I checked them. Can you look in to this please? | 43 | trimmed_train |
866 | I made a cash withdraw and it shows up as pending why is that? | 72 | trimmed_train |
1,741 | I forgot my pin and am blocked now. Can I reset it somewhere? | 25 | trimmed_train |
1,998 | I'm still waiting for my top-up to go through | 67 | trimmed_train |
7,715 | How do i find my top-up card's verification code? | 55 | trimmed_train |
9,618 | My card is almost going to expire. | 24 | trimmed_train |
2,578 | I have been charged a fee that I didn't know about. Why have you charged me extra for card payments? | 40 | trimmed_train |
3,866 | Can I already use my account although the identity verification has not passed yet? | 29 | trimmed_train |
8,768 | The funds I transferred are not in my account | 71 | trimmed_train |
6,308 | How can I fix this? There is a double charge on my account. | 66 | trimmed_train |
1,508 | What can I do if I lost my card? | 65 | trimmed_train |
3,377 | I made a deposit but it is not showing up in my balance. | 12 | trimmed_train |
8,803 | There's a cash withdrawal I didn't make | 49 | trimmed_train |
2,558 | I was made to pay a fee for making a transaction with card. | 40 | trimmed_train |
4,305 | I want to transfer money with my credit card. | 54 | trimmed_train |
3,608 | I see a strange payment in my account. | 34 | trimmed_train |
915 | I need to hold money, what currencies can I use? | 6 | trimmed_train |
8,395 | What are the disposable cards used for? | 7 | trimmed_train |
3,725 | I've just moved and I need to change my details | 31 | trimmed_train |
8,061 | I would like to get a physical card, but I don't know how. Can you help me? | 11 | trimmed_train |
948 | Which currencies will you exchange? | 6 | trimmed_train |
7,352 | How can people transfer money to me? | 47 | trimmed_train |
291 | Help me access the card I already got so I can information from it. | 37 | trimmed_train |
8,699 | When will my transfer come through? | 71 | trimmed_train |
1,422 | Can I use this app to exchange between dollars and pounds? | 62 | trimmed_train |
8,227 | The exchange rate for my withdrawal was wrong. | 61 | trimmed_train |
3,122 | Which establishments will accept my card? | 60 | trimmed_train |
9,284 | How can i make my card active? | 56 | trimmed_train |
2,917 | why wont my american express work to add money | 14 | trimmed_train |
2,204 | Please help me! A payment I made had an error on the account number and I can't cancel on my side. Can you cancel it? | 44 | trimmed_train |
1,620 | Can I open up an account for my child? | 35 | trimmed_train |
6,031 | I bought something online a couple days ago, sent the money immediately online but the seller says it's still not there yet. How long do EU transfers actually take? | 13 | trimmed_train |
9,652 | google pay top up did not work | 32 | trimmed_train |
8,539 | I added money but my top-up wasn't processed by the app. | 8 | trimmed_train |
4,314 | I don't see my top up in my wallet. | 54 | trimmed_train |
714 | Why would there be an extra charge on my app? | 36 | trimmed_train |
8,156 | I want a physical card | 11 | trimmed_train |
7,169 | why am I being charged a fee for transferring money ? | 30 | trimmed_train |
4,696 | I see a direct debit that isn't mine? How can I get my money back? | 17 | trimmed_train |
7,729 | Why are top-ups being verified? | 55 | trimmed_train |
1,263 | HOW LONG THE CARD VALIDITY | 74 | trimmed_train |
6,038 | My money transfer hasn't appeared yet. | 13 | trimmed_train |
1,488 | A fee shouldn't apply to me if my card was stolen. | 65 | trimmed_train |
9,914 | Are cards issued to people living in the US? | 68 | trimmed_train |
1,874 | How much will it be in order to pay with a bank transfer using SEPA? | 59 | trimmed_train |
6,026 | My transfer is still pending | 13 | trimmed_train |
6,562 | I need to verify my funds. | 26 | trimmed_train |
9,951 | Are you available in my country? | 68 | trimmed_train |
2,732 | I am just waiting on the completion of the transaction. | 16 | trimmed_train |
681 | Can you please explain to me why there is an extra €1 fee in my statement? | 36 | trimmed_train |
9,574 | My card expires very soon. What is the cost and delivery time to get a new one? | 24 | trimmed_train |
7,263 | Why was there an extra charge when I transferred money? | 30 | trimmed_train |
2,626 | Let me know when applying extra charges for payments. I just checked the app and saw a fee that I wasn't warned about. | 40 | trimmed_train |
7,926 | Can I have a spare card for this account please? | 63 | trimmed_train |
3,603 | I think that there is a payment on my card that I did not authorize. I don't recognize the name attached to the transaction. | 34 | trimmed_train |
1,562 | What are age requirements for opening an account? | 35 | trimmed_train |
4,372 | Could you tell me about the restrictions that are on the disposable cards? | 50 | trimmed_train |
1,606 | May I get an account for my daughter? | 35 | trimmed_train |
7,703 | Why does top-up need to be verified? | 55 | trimmed_train |
6,123 | What does it mean when a transfer is "pending"? | 13 | trimmed_train |
1,855 | what is the price of a transfer? | 59 | trimmed_train |
4,588 | Can I get money out of any machine? | 46 | trimmed_train |
6,379 | I was charged more than once for a card payment I made. | 66 | trimmed_train |
5,088 | The ATM didnt let me get cash | 2 | trimmed_train |
1,008 | When can I expect my card? I live in the US. | 52 | trimmed_train |
3,643 | on my statement there is a payment that I don't recognise | 34 | trimmed_train |
6,128 | I am still waiting for a money transfer to process. | 13 | trimmed_train |
913 | Am I allowed to hold money in multiple currencies? | 6 | trimmed_train |
8,515 | My top-up didn't work. | 8 | trimmed_train |
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