id
int32 0
10k
| text
stringlengths 13
433
| label
int64 0
76
| Generalization
stringclasses 1
value |
|---|---|---|---|
8,392
|
Can you please explain disposable virtual cards for me?
| 7
|
trimmed_train
|
8,268
|
This past holiday I made a withdraw at the ATM machine, and it seems I've been charged too much.
| 61
|
trimmed_train
|
2,572
|
Why am I getting a fee on a card payment?
| 40
|
trimmed_train
|
2,505
|
I made an ATM withdraw it didn't give me the amount I asked for but is showing a withdraw for that amount.
| 0
|
trimmed_train
|
4,080
|
do i need to wait for my card before i get pin
| 33
|
trimmed_train
|
558
|
There's an error in regards to the exchange rate for an item I bought.
| 18
|
trimmed_train
|
594
|
I see a $1 charge in a transaction.
| 36
|
trimmed_train
|
6,058
|
How long do EU transfers actually take? I bought something online a couple days ago, sent the money immediately online but the seller says it's still not there yet.
| 13
|
trimmed_train
|
6,189
|
Your company is lame. Shut down all my account services right now.
| 15
|
trimmed_train
|
1,920
|
What are the charges for recieving SEPA transfers?
| 59
|
trimmed_train
|
6,812
|
Why did my payment not go through why did it cancel?
| 21
|
trimmed_train
|
3,662
|
where can I change my address?
| 31
|
trimmed_train
|
5,250
|
How long will my payment be pending?
| 20
|
trimmed_train
|
5,015
|
Would you please check my Card. As Withdrawal was working fine so far, but this morning suddenly got declined. Can you please check the problem?
| 2
|
trimmed_train
|
1,871
|
Is there a charge for getting my money?
| 59
|
trimmed_train
|
8,687
|
Why isn't my balance updating? I did a bank transfer and it isn't current.
| 71
|
trimmed_train
|
9,006
|
If I exchange foreign currency, are there any other charges?
| 76
|
trimmed_train
|
1,044
|
I ordered my card and it isn't here yet. I need it ASAP. When can I expect to get it?
| 52
|
trimmed_train
|
8,448
|
What do the disposable cards do?
| 7
|
trimmed_train
|
8,468
|
I think my top-up has failed.
| 8
|
trimmed_train
|
5,999
|
When will the transaction post to my account?
| 13
|
trimmed_train
|
1,167
|
I'm going to travel, can I have it add money automatically in certain intervals?
| 5
|
trimmed_train
|
4,563
|
Are there specific ATM's that I can draw money from?
| 46
|
trimmed_train
|
7,578
|
Can you please explain how to transfer money using the bank transfer process?
| 70
|
trimmed_train
|
7,799
|
I need help finding the verification code on the top up card.
| 55
|
trimmed_train
|
5,259
|
Someone stole my phone, what is my next step?
| 38
|
trimmed_train
|
5,796
|
When will I be able to see the refund
| 51
|
trimmed_train
|
4,033
|
How do I find my PIN number?
| 33
|
trimmed_train
|
7,711
|
Do I need to verify my top-up?
| 55
|
trimmed_train
|
4,100
|
Is there a way I can have a mastercard?
| 64
|
trimmed_train
|
9,709
|
I have received my American express in apple play, looks like top up has an issue, please help?
| 32
|
trimmed_train
|
5,594
|
I can't make any transfers, they won't go through, the details are correct as I checked them. Can you look in to this please?
| 43
|
trimmed_train
|
866
|
I made a cash withdraw and it shows up as pending why is that?
| 72
|
trimmed_train
|
1,741
|
I forgot my pin and am blocked now. Can I reset it somewhere?
| 25
|
trimmed_train
|
1,998
|
I'm still waiting for my top-up to go through
| 67
|
trimmed_train
|
7,715
|
How do i find my top-up card's verification code?
| 55
|
trimmed_train
|
9,618
|
My card is almost going to expire.
| 24
|
trimmed_train
|
2,578
|
I have been charged a fee that I didn't know about. Why have you charged me extra for card payments?
| 40
|
trimmed_train
|
3,866
|
Can I already use my account although the identity verification has not passed yet?
| 29
|
trimmed_train
|
8,768
|
The funds I transferred are not in my account
| 71
|
trimmed_train
|
6,308
|
How can I fix this? There is a double charge on my account.
| 66
|
trimmed_train
|
1,508
|
What can I do if I lost my card?
| 65
|
trimmed_train
|
3,377
|
I made a deposit but it is not showing up in my balance.
| 12
|
trimmed_train
|
8,803
|
There's a cash withdrawal I didn't make
| 49
|
trimmed_train
|
2,558
|
I was made to pay a fee for making a transaction with card.
| 40
|
trimmed_train
|
4,305
|
I want to transfer money with my credit card.
| 54
|
trimmed_train
|
3,608
|
I see a strange payment in my account.
| 34
|
trimmed_train
|
915
|
I need to hold money, what currencies can I use?
| 6
|
trimmed_train
|
8,395
|
What are the disposable cards used for?
| 7
|
trimmed_train
|
3,725
|
I've just moved and I need to change my details
| 31
|
trimmed_train
|
8,061
|
I would like to get a physical card, but I don't know how. Can you help me?
| 11
|
trimmed_train
|
948
|
Which currencies will you exchange?
| 6
|
trimmed_train
|
7,352
|
How can people transfer money to me?
| 47
|
trimmed_train
|
291
|
Help me access the card I already got so I can information from it.
| 37
|
trimmed_train
|
8,699
|
When will my transfer come through?
| 71
|
trimmed_train
|
1,422
|
Can I use this app to exchange between dollars and pounds?
| 62
|
trimmed_train
|
8,227
|
The exchange rate for my withdrawal was wrong.
| 61
|
trimmed_train
|
3,122
|
Which establishments will accept my card?
| 60
|
trimmed_train
|
9,284
|
How can i make my card active?
| 56
|
trimmed_train
|
2,917
|
why wont my american express work to add money
| 14
|
trimmed_train
|
2,204
|
Please help me! A payment I made had an error on the account number and I can't cancel on my side. Can you cancel it?
| 44
|
trimmed_train
|
1,620
|
Can I open up an account for my child?
| 35
|
trimmed_train
|
6,031
|
I bought something online a couple days ago, sent the money immediately online but the seller says it's still not there yet. How long do EU transfers actually take?
| 13
|
trimmed_train
|
9,652
|
google pay top up did not work
| 32
|
trimmed_train
|
8,539
|
I added money but my top-up wasn't processed by the app.
| 8
|
trimmed_train
|
4,314
|
I don't see my top up in my wallet.
| 54
|
trimmed_train
|
714
|
Why would there be an extra charge on my app?
| 36
|
trimmed_train
|
8,156
|
I want a physical card
| 11
|
trimmed_train
|
7,169
|
why am I being charged a fee for transferring money ?
| 30
|
trimmed_train
|
4,696
|
I see a direct debit that isn't mine? How can I get my money back?
| 17
|
trimmed_train
|
7,729
|
Why are top-ups being verified?
| 55
|
trimmed_train
|
1,263
|
HOW LONG THE CARD VALIDITY
| 74
|
trimmed_train
|
6,038
|
My money transfer hasn't appeared yet.
| 13
|
trimmed_train
|
1,488
|
A fee shouldn't apply to me if my card was stolen.
| 65
|
trimmed_train
|
9,914
|
Are cards issued to people living in the US?
| 68
|
trimmed_train
|
1,874
|
How much will it be in order to pay with a bank transfer using SEPA?
| 59
|
trimmed_train
|
6,026
|
My transfer is still pending
| 13
|
trimmed_train
|
6,562
|
I need to verify my funds.
| 26
|
trimmed_train
|
9,951
|
Are you available in my country?
| 68
|
trimmed_train
|
2,732
|
I am just waiting on the completion of the transaction.
| 16
|
trimmed_train
|
681
|
Can you please explain to me why there is an extra €1 fee in my statement?
| 36
|
trimmed_train
|
9,574
|
My card expires very soon. What is the cost and delivery time to get a new one?
| 24
|
trimmed_train
|
7,263
|
Why was there an extra charge when I transferred money?
| 30
|
trimmed_train
|
2,626
|
Let me know when applying extra charges for payments. I just checked the app and saw a fee that I wasn't warned about.
| 40
|
trimmed_train
|
7,926
|
Can I have a spare card for this account please?
| 63
|
trimmed_train
|
3,603
|
I think that there is a payment on my card that I did not authorize. I don't recognize the name attached to the transaction.
| 34
|
trimmed_train
|
1,562
|
What are age requirements for opening an account?
| 35
|
trimmed_train
|
4,372
|
Could you tell me about the restrictions that are on the disposable cards?
| 50
|
trimmed_train
|
1,606
|
May I get an account for my daughter?
| 35
|
trimmed_train
|
7,703
|
Why does top-up need to be verified?
| 55
|
trimmed_train
|
6,123
|
What does it mean when a transfer is "pending"?
| 13
|
trimmed_train
|
1,855
|
what is the price of a transfer?
| 59
|
trimmed_train
|
4,588
|
Can I get money out of any machine?
| 46
|
trimmed_train
|
6,379
|
I was charged more than once for a card payment I made.
| 66
|
trimmed_train
|
5,088
|
The ATM didnt let me get cash
| 2
|
trimmed_train
|
1,008
|
When can I expect my card? I live in the US.
| 52
|
trimmed_train
|
3,643
|
on my statement there is a payment that I don't recognise
| 34
|
trimmed_train
|
6,128
|
I am still waiting for a money transfer to process.
| 13
|
trimmed_train
|
913
|
Am I allowed to hold money in multiple currencies?
| 6
|
trimmed_train
|
8,515
|
My top-up didn't work.
| 8
|
trimmed_train
|
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