id int32 0 10k | text stringlengths 13 433 | label int64 0 76 | Generalization stringclasses 1
value |
|---|---|---|---|
3,414 | Is there an issue with my account? I don't see a cheque deposit that I made yesterday. Please assist. | 12 | trimmed_train |
6,782 | Looks like my card payment was cancelled. | 21 | trimmed_train |
3,630 | I need to know where this charge is coming from? | 34 | trimmed_train |
3,614 | I didn't do a payment and I have it now. | 34 | trimmed_train |
367 | Is the exchange rate the same on weekends as the weekdays? | 4 | trimmed_train |
5,578 | I need to make a transfer but it keeps getting declined I need Help! | 43 | trimmed_train |
9,625 | Can I have a new card shipped to China? | 24 | trimmed_train |
1,239 | Is there a limit to auto top? | 5 | trimmed_train |
4,406 | What's the limit for disposable virtual cards? | 50 | trimmed_train |
2,136 | Who do I call to cancel a transfer? | 44 | trimmed_train |
5,247 | My card has been pending for a while, what should I do? | 20 | trimmed_train |
4,261 | How do I add money to my card? | 54 | trimmed_train |
8,702 | How long does a bank transfer take to show up in available funds? | 71 | trimmed_train |
5,307 | What should I do if someone stole my phone? | 38 | trimmed_train |
9,900 | can i get a card if I live in the usa? | 68 | trimmed_train |
1,821 | Will I be charged a fee for a SEPA transfer? | 59 | trimmed_train |
6,082 | I have a trasnger that is pending and wondered about it. | 13 | trimmed_train |
3,102 | Do you have a list of businesses that accept this card? | 60 | trimmed_train |
3,729 | Talk me through modifying my details. | 31 | trimmed_train |
3,770 | How can I update my details since I moved? | 31 | trimmed_train |
3,853 | what are you going to use my identification details for? | 29 | trimmed_train |
7,320 | How come a fee was charged when I tranferred money | 30 | trimmed_train |
951 | What currencies are supported? | 6 | trimmed_train |
1,657 | How old does one need to be? | 35 | trimmed_train |
6,390 | I think I was double charged | 66 | trimmed_train |
8,859 | I believe my card has been compromised because of a strange withdrawal | 49 | trimmed_train |
9,718 | Does google play offer the service to Top up? | 32 | trimmed_train |
7,136 | Why am I being told this transfer will not go thru | 48 | trimmed_train |
4,877 | Is there a way to reset the passcode? | 1 | trimmed_train |
8,811 | I believe my card has been compromised as there's a cash withdrawal I don't recognize. | 49 | trimmed_train |
7,669 | can i transfer money i the app | 70 | trimmed_train |
2,281 | What's the maximum amount I can top up my card with please? | 9 | trimmed_train |
2,646 | I don't think I should have been charged a fee to use my card. | 40 | trimmed_train |
4,765 | I have an unknown charge. | 17 | trimmed_train |
2,429 | The machine gave me the wrong amount of cash. | 0 | trimmed_train |
2,468 | I wanted to take out $100 but I only got $20. | 0 | trimmed_train |
8,666 | How long does it take for a transfer to post | 71 | trimmed_train |
4,730 | I found a direct debit I would like to dispute | 17 | trimmed_train |
6,986 | Do you know how to change my card PIN? | 22 | trimmed_train |
8,454 | How do I know if i need a disposable card? | 7 | trimmed_train |
7,463 | please help my transfer go through | 41 | trimmed_train |
7,917 | How do I go about ordering another card? | 63 | trimmed_train |
3,262 | I topped up but my money is not showing. Why is that? | 58 | trimmed_train |
1,984 | My top up is pending still | 67 | trimmed_train |
3,981 | The app isn't letting me log in, but my info is correct. | 27 | trimmed_train |
9,384 | How much money can I withdraw before fees? I noticed a fee on my card but I didn't think I had hit the limit of how much I could withdraw in a month. | 39 | trimmed_train |
2,030 | There is a top up that has been pending for an hour and I don't know why. I was expecting it immediately and need it now! | 67 | trimmed_train |
3,714 | Can I change my name? I am not married. | 31 | trimmed_train |
863 | My atm withdraw is stillpending | 72 | trimmed_train |
8,520 | I tried to top-up but it got denied. | 8 | trimmed_train |
9,738 | What should I do to top up using my Apple Watch? | 32 | trimmed_train |
1,611 | Is there any way I could open an account for my daughter? | 35 | trimmed_train |
5,204 | Why would my payment still show as pending? | 20 | trimmed_train |
6,030 | My transfer still says pending | 13 | trimmed_train |
2,985 | What currency can I use to pay for a top up? | 14 | trimmed_train |
8,029 | What form of payments can I use for topping up? | 57 | trimmed_train |
6,312 | I have duplicated transactions on my statement | 66 | trimmed_train |
4,047 | When will I have access to my pin number? | 33 | trimmed_train |
5,785 | I contacted the seller for a direct refund last week but he still hasn't give me my money. What should I do? | 51 | trimmed_train |
260 | I need some help linking my new card. | 37 | trimmed_train |
7,666 | Can I withdraw money from another bank and transfer it into my empty account? | 70 | trimmed_train |
9,684 | I got my American Express in Apple Pay, why is top up not working on my device? | 32 | trimmed_train |
3,554 | This card payment isn't is recognition. | 34 | trimmed_train |
5,458 | I think I deserve a refunded on a certain item. | 53 | trimmed_train |
2,759 | I sent money for my rent to my landlord but she is claiming it hasn't arrived in her account Can you trace the transfer I made to make sure it arrived so I can provide proof I sent it and that it has been deposited? | 16 | trimmed_train |
9,385 | This is not right, I was told I could take out cash at the ATM for free? | 39 | trimmed_train |
1,625 | I want to open an account for my child. | 35 | trimmed_train |
5,801 | Three months ago I bought a new house for my cat, fluffy. Unfortunately Fluffy was not a fan of the house and it had to be returned to Pet Smart last week. They said they have sent a refund but it's not there, can you tell me where it is? | 51 | trimmed_train |
2,233 | please cancel the transaction | 44 | trimmed_train |
1,387 | Can I exchange USD for GBP in your app? | 62 | trimmed_train |
4,850 | I can't find my code | 1 | trimmed_train |
6,206 | I want to inactivate my account. | 15 | trimmed_train |
9,495 | What is your policy on withdrawing cash from an ATM? There is a fee on my account that wasn't there before I paid for my groceries. | 39 | trimmed_train |
6,425 | To many charges on my card how do I go about fixing that? | 66 | trimmed_train |
1,605 | How do I set up an account for my children? | 35 | trimmed_train |
1,066 | How long does it take for the card to come? | 52 | trimmed_train |
10,002 | Which countries are represented? | 68 | trimmed_train |
6,201 | What do I do to close my account? | 15 | trimmed_train |
7,517 | I tried to transfer money but it didn't go through | 41 | trimmed_train |
4,384 | Whats the maximum number of disposable cards that I can get? | 50 | trimmed_train |
8,418 | Can you tell me more info about virtual disposable cards? | 7 | trimmed_train |
6,091 | I am having to wait for my transfer to be fully processed. It seems to be taking a very long time in the pending phase. What is the normal turn around time that I can expect to see it completed? | 13 | trimmed_train |
3,587 | I think there's a purchase at a store that I didn't go to. | 34 | trimmed_train |
9,146 | What are the top-up fees for my card? | 73 | trimmed_train |
7,304 | After a transfer, I see an extra fee. Why? | 30 | trimmed_train |
9,607 | The expiration of my card is near, how do I order a new card? | 24 | trimmed_train |
8,880 | I did not make a cash withdrawal that is on my statement | 49 | trimmed_train |
5,314 | I just replaced my phone so do I have to make a new account? | 38 | trimmed_train |
9,565 | If my card is about to expire how long would it take to receive a new one and how much would that cost me? | 24 | trimmed_train |
1,198 | If my funds are running low, will the app top up automatically? | 5 | trimmed_train |
1,107 | When can I expect my new card to get here? | 52 | trimmed_train |
688 | What does the €1 fee mean? | 36 | trimmed_train |
6,048 | My transfer is still pending, why? | 13 | trimmed_train |
6,631 | what is the average wait for transfers | 69 | trimmed_train |
9,628 | How do I get a new card when my old one expires? | 24 | trimmed_train |
2,084 | I just realized I made the wrong transaction yesterday. Would you please make it correct?I need it by tomorrow Please. | 44 | trimmed_train |
1,162 | when i travel can it top up automatically | 5 | trimmed_train |
6,834 | I purchased something and already received it, why hasn't the money taken out? | 21 | trimmed_train |
5,751 | I requested a refund directly from the seller but I still don't have it. I just want you to send me my money back. I did what you said to do and I still don't have it. | 51 | trimmed_train |
2,391 | I was given less cash then I wanted. | 0 | trimmed_train |
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