id int32 0 10k | text stringlengths 13 433 | label int64 0 76 | Generalization stringclasses 1
value |
|---|---|---|---|
9,638 | Can you give me info about what to do when my card expires? | 24 | trimmed_train |
2,784 | I transferred money and it hasn't come yet | 16 | trimmed_train |
4,444 | Can you please inform me of the restrictions for the disposable cards. | 50 | trimmed_train |
1,766 | Where do I unblock my PIN? | 25 | trimmed_train |
331 | Where can I find the exchange rate for my transfer? | 4 | trimmed_train |
8,348 | Rates were applied wrong while using foreign currency at an ATM. | 61 | trimmed_train |
5,433 | What do I need to do for a refund? | 53 | trimmed_train |
2,647 | A fee that shouldn't be there is there after using my card! | 40 | trimmed_train |
6,742 | I made a payment with my card that was cancelled? | 21 | trimmed_train |
5,606 | Why do transfers get declined? | 43 | trimmed_train |
7,756 | How do I verify the top up? | 55 | trimmed_train |
4,138 | My preference is Mastercard. | 64 | trimmed_train |
8,355 | I tried to use the ATM with foreign currency. The conversion rate applied was wrong. | 61 | trimmed_train |
7,568 | I have an account that is empty of funds. Can I transfer some from another bank? | 70 | trimmed_train |
7,197 | I bought something online and it says there was a fee to transfer money. Isn't that free? | 30 | trimmed_train |
5 | When did you send me my new card? | 23 | trimmed_train |
1,817 | Is there a top up fee for transfer? | 59 | trimmed_train |
1,280 | How do I fix my card if it is broken? | 74 | trimmed_train |
8,213 | I tried using a foreign currency at an ATM, but the ATM provided me an incorrect rate. Why is that? | 61 | trimmed_train |
7,178 | Can you please tell me why I was charged an extra fee on my transfer? | 30 | trimmed_train |
8,967 | Do I get a discount if I exchange currencies a lot? | 76 | trimmed_train |
8,799 | A 500 pound cash withdrawal was just made from my account, but I didn't make it. I am pretty sure my card has been compromised - can you help me? | 49 | trimmed_train |
7,362 | Can my friend send me money if it is not in US dollars? | 47 | trimmed_train |
4,307 | Can my account be topped up by my friends? | 54 | trimmed_train |
1,022 | When can I expect delivery? | 52 | trimmed_train |
2,698 | I am worried that too much time has gone by for a transfer to be completed. | 16 | trimmed_train |
1,372 | Is it possible to exchange currencies? | 62 | trimmed_train |
2,465 | $20 came out instead of $100 | 0 | trimmed_train |
5,017 | I am having trouble withdrawing cash. | 2 | trimmed_train |
2,918 | Which currencies can I use to add money? | 14 | trimmed_train |
4,431 | For the disposable cards, what are the restrictions? | 50 | trimmed_train |
4,309 | How do I top up using my card? | 54 | trimmed_train |
7,107 | I tried transferring to an account but it didn't go through. What happened? | 48 | trimmed_train |
8,853 | I was the victim of someone stealing my wallet. My card is being used and it isn't me. What should I do? | 49 | trimmed_train |
964 | In the exchange and holding, what fiat is allowed? | 6 | trimmed_train |
2,765 | I'm still waiting for my transaction. | 16 | trimmed_train |
4,374 | I need several cards per day. And I need to be able to throw away all of the cards I make. | 50 | trimmed_train |
7,330 | Im not sure why Im being charged an extra fee just for purchasing an item from another country? I paid for the item and the shipping why am I getting charged extra? | 30 | trimmed_train |
5,414 | I want a refund | 53 | trimmed_train |
2,871 | Is my credit card supported for top-ups? | 14 | trimmed_train |
6,068 | I have a transfer that is still pending. | 13 | trimmed_train |
178 | How do I link an existing card? | 37 | trimmed_train |
7,672 | I am out of money in my account and I was wondering if I could do a bank transfer is put more in it? | 70 | trimmed_train |
266 | Where do I go to get my new card linked? | 37 | trimmed_train |
9,596 | What should I do once my card expires? | 24 | trimmed_train |
5,302 | I was recently mugged and would like to know if I have to have access to the app to use your services and how I would go about setting up your services on a new device belonging to a current user? | 38 | trimmed_train |
9,559 | Can I order a new card to China? | 24 | trimmed_train |
2,656 | I was charged a fee when buying stuff with my card. | 40 | trimmed_train |
6,109 | So, my transfer is showing as pending, when will it actually go through? | 13 | trimmed_train |
9,510 | I used my card to get cash then I was charged a fee that I shouldn't have been charged. | 39 | trimmed_train |
7,478 | The app says my transfer failed | 41 | trimmed_train |
922 | Can I hold more than one currency? | 6 | trimmed_train |
59 | I want to find out what happened to my new card? | 23 | trimmed_train |
7,538 | The attempted transfer failed. | 41 | trimmed_train |
2,609 | Why do some of my payments have fees? I don't understand. | 40 | trimmed_train |
4,343 | What are the guidelines for the disposable cards? | 50 | trimmed_train |
4,399 | What limits are there on the virtual cards? | 50 | trimmed_train |
3,341 | Why isn't my cash deposit showing up in my account? | 12 | trimmed_train |
4,022 | How will I receive my PIN? | 33 | trimmed_train |
5,768 | I was supposed to get a refund but I do not see it. | 51 | trimmed_train |
8,712 | Hi. A couple hours ago I make a transfer from my UK bank account, but it hasn't shown up. Please, would you see what the delay is? | 71 | trimmed_train |
4,038 | How do I request the PIN? | 33 | trimmed_train |
6,625 | I have been waiting for my transfer, shouldn't it be here already? | 69 | trimmed_train |
5,616 | My transfer was declined. What might the reason be? | 43 | trimmed_train |
1,837 | Will I be charged any fee for receiving money? | 59 | trimmed_train |
1,573 | How old do my kids have to be use this? | 35 | trimmed_train |
5,765 | I contacted the seller and he won't respond. Please just refund me my money. | 51 | trimmed_train |
7,157 | I am having trouble transferring money to a beneficiery. | 48 | trimmed_train |
6,143 | I would like to delete my account now, please. | 15 | trimmed_train |
6,551 | Please verify my source of funds. | 26 | trimmed_train |
7,124 | Why is my beneficiary not working? | 48 | trimmed_train |
2,053 | I topped up last night but don't have any funds, why not? | 67 | trimmed_train |
25 | It's been a week since you sent my card and I still don't have it. | 23 | trimmed_train |
3,013 | Why haven't I gotten a virtual card yet? | 28 | trimmed_train |
1,993 | How long will my top-up be pending? | 67 | trimmed_train |
6,519 | my money, where is it coming from? | 26 | trimmed_train |
6,110 | Why is the transaction not posting? | 13 | trimmed_train |
4,518 | What do I do if I think someone has used my card? | 75 | trimmed_train |
2,055 | Is there a reason my top-up has not gone through? | 67 | trimmed_train |
219 | I found my card in my jacket this morning, so can I reactivate it? | 37 | trimmed_train |
9,734 | What services can I use to top up? | 32 | trimmed_train |
1,292 | Help. My card is broken. | 74 | trimmed_train |
4,803 | The app shows Direct Debit payments that I didn't make | 17 | trimmed_train |
6,709 | If I get a transfer from Europe, how long until it is in my account? | 69 | trimmed_train |
5,496 | Can I return an item? | 53 | trimmed_train |
3,734 | I need to update my address. | 31 | trimmed_train |
5,280 | Help me. My phone has been lost or stolen! | 38 | trimmed_train |
7,765 | What's up with verifying top-ups? | 55 | trimmed_train |
2,518 | i made a payment with my card and was charged a fee, why would you do that | 40 | trimmed_train |
8,508 | Can you find out why my credit card didn't process payment? It was declined for top up so what's the deal? | 8 | trimmed_train |
9,872 | What is necessary for the identity verification? | 3 | trimmed_train |
1,425 | I may need to exchange my USD for GBP, can your app do that? | 62 | trimmed_train |
6,593 | How do I see the source of my money? | 26 | trimmed_train |
4,097 | Can you deliver the PIN separately? | 33 | trimmed_train |
5,067 | My card wont work at an ATM | 2 | trimmed_train |
1,184 | Are there any hidden limit on the auto top-up? | 5 | trimmed_train |
6,916 | Which countries can I change my PIN in? | 22 | trimmed_train |
9,279 | I need more assistance with how to activate my card. | 56 | trimmed_train |
4,721 | I need assistance addressing a direct debit that I did not do myself. | 17 | trimmed_train |
2,081 | Can I cancel a transaction? | 44 | trimmed_train |
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