generalization/banking_intent_Sampled-p_05

id int32 0 10k	text stringlengths 13 433	label int64 0 76	Generalization stringclasses 1 value
9,638	Can you give me info about what to do when my card expires?	24	trimmed_train
2,784	I transferred money and it hasn't come yet	16	trimmed_train
4,444	Can you please inform me of the restrictions for the disposable cards.	50	trimmed_train
1,766	Where do I unblock my PIN?	25	trimmed_train
331	Where can I find the exchange rate for my transfer?	4	trimmed_train
8,348	Rates were applied wrong while using foreign currency at an ATM.	61	trimmed_train
5,433	What do I need to do for a refund?	53	trimmed_train
2,647	A fee that shouldn't be there is there after using my card!	40	trimmed_train
6,742	I made a payment with my card that was cancelled?	21	trimmed_train
5,606	Why do transfers get declined?	43	trimmed_train
7,756	How do I verify the top up?	55	trimmed_train
4,138	My preference is Mastercard.	64	trimmed_train
8,355	I tried to use the ATM with foreign currency. The conversion rate applied was wrong.	61	trimmed_train
7,568	I have an account that is empty of funds. Can I transfer some from another bank?	70	trimmed_train
7,197	I bought something online and it says there was a fee to transfer money. Isn't that free?	30	trimmed_train
5	When did you send me my new card?	23	trimmed_train
1,817	Is there a top up fee for transfer?	59	trimmed_train
1,280	How do I fix my card if it is broken?	74	trimmed_train
8,213	I tried using a foreign currency at an ATM, but the ATM provided me an incorrect rate. Why is that?	61	trimmed_train
7,178	Can you please tell me why I was charged an extra fee on my transfer?	30	trimmed_train
8,967	Do I get a discount if I exchange currencies a lot?	76	trimmed_train
8,799	A 500 pound cash withdrawal was just made from my account, but I didn't make it. I am pretty sure my card has been compromised - can you help me?	49	trimmed_train
7,362	Can my friend send me money if it is not in US dollars?	47	trimmed_train
4,307	Can my account be topped up by my friends?	54	trimmed_train
1,022	When can I expect delivery?	52	trimmed_train
2,698	I am worried that too much time has gone by for a transfer to be completed.	16	trimmed_train
1,372	Is it possible to exchange currencies?	62	trimmed_train
2,465	$20 came out instead of $100	0	trimmed_train
5,017	I am having trouble withdrawing cash.	2	trimmed_train
2,918	Which currencies can I use to add money?	14	trimmed_train
4,431	For the disposable cards, what are the restrictions?	50	trimmed_train
4,309	How do I top up using my card?	54	trimmed_train
7,107	I tried transferring to an account but it didn't go through. What happened?	48	trimmed_train
8,853	I was the victim of someone stealing my wallet. My card is being used and it isn't me. What should I do?	49	trimmed_train
964	In the exchange and holding, what fiat is allowed?	6	trimmed_train
2,765	I'm still waiting for my transaction.	16	trimmed_train
4,374	I need several cards per day. And I need to be able to throw away all of the cards I make.	50	trimmed_train
7,330	Im not sure why Im being charged an extra fee just for purchasing an item from another country? I paid for the item and the shipping why am I getting charged extra?	30	trimmed_train
5,414	I want a refund	53	trimmed_train
2,871	Is my credit card supported for top-ups?	14	trimmed_train
6,068	I have a transfer that is still pending.	13	trimmed_train
178	How do I link an existing card?	37	trimmed_train
7,672	I am out of money in my account and I was wondering if I could do a bank transfer is put more in it?	70	trimmed_train
266	Where do I go to get my new card linked?	37	trimmed_train
9,596	What should I do once my card expires?	24	trimmed_train
5,302	I was recently mugged and would like to know if I have to have access to the app to use your services and how I would go about setting up your services on a new device belonging to a current user?	38	trimmed_train
9,559	Can I order a new card to China?	24	trimmed_train
2,656	I was charged a fee when buying stuff with my card.	40	trimmed_train
6,109	So, my transfer is showing as pending, when will it actually go through?	13	trimmed_train
9,510	I used my card to get cash then I was charged a fee that I shouldn't have been charged.	39	trimmed_train
7,478	The app says my transfer failed	41	trimmed_train
922	Can I hold more than one currency?	6	trimmed_train
59	I want to find out what happened to my new card?	23	trimmed_train
7,538	The attempted transfer failed.	41	trimmed_train
2,609	Why do some of my payments have fees? I don't understand.	40	trimmed_train
4,343	What are the guidelines for the disposable cards?	50	trimmed_train
4,399	What limits are there on the virtual cards?	50	trimmed_train
3,341	Why isn't my cash deposit showing up in my account?	12	trimmed_train
4,022	How will I receive my PIN?	33	trimmed_train
5,768	I was supposed to get a refund but I do not see it.	51	trimmed_train
8,712	Hi. A couple hours ago I make a transfer from my UK bank account, but it hasn't shown up. Please, would you see what the delay is?	71	trimmed_train
4,038	How do I request the PIN?	33	trimmed_train
6,625	I have been waiting for my transfer, shouldn't it be here already?	69	trimmed_train
5,616	My transfer was declined. What might the reason be?	43	trimmed_train
1,837	Will I be charged any fee for receiving money?	59	trimmed_train
1,573	How old do my kids have to be use this?	35	trimmed_train
5,765	I contacted the seller and he won't respond. Please just refund me my money.	51	trimmed_train
7,157	I am having trouble transferring money to a beneficiery.	48	trimmed_train
6,143	I would like to delete my account now, please.	15	trimmed_train
6,551	Please verify my source of funds.	26	trimmed_train
7,124	Why is my beneficiary not working?	48	trimmed_train
2,053	I topped up last night but don't have any funds, why not?	67	trimmed_train
25	It's been a week since you sent my card and I still don't have it.	23	trimmed_train
3,013	Why haven't I gotten a virtual card yet?	28	trimmed_train
1,993	How long will my top-up be pending?	67	trimmed_train
6,519	my money, where is it coming from?	26	trimmed_train
6,110	Why is the transaction not posting?	13	trimmed_train
4,518	What do I do if I think someone has used my card?	75	trimmed_train
2,055	Is there a reason my top-up has not gone through?	67	trimmed_train
219	I found my card in my jacket this morning, so can I reactivate it?	37	trimmed_train
9,734	What services can I use to top up?	32	trimmed_train
1,292	Help. My card is broken.	74	trimmed_train
4,803	The app shows Direct Debit payments that I didn't make	17	trimmed_train
6,709	If I get a transfer from Europe, how long until it is in my account?	69	trimmed_train
5,496	Can I return an item?	53	trimmed_train
3,734	I need to update my address.	31	trimmed_train
5,280	Help me. My phone has been lost or stolen!	38	trimmed_train
7,765	What's up with verifying top-ups?	55	trimmed_train
2,518	i made a payment with my card and was charged a fee, why would you do that	40	trimmed_train
8,508	Can you find out why my credit card didn't process payment? It was declined for top up so what's the deal?	8	trimmed_train
9,872	What is necessary for the identity verification?	3	trimmed_train
1,425	I may need to exchange my USD for GBP, can your app do that?	62	trimmed_train
6,593	How do I see the source of my money?	26	trimmed_train
4,097	Can you deliver the PIN separately?	33	trimmed_train
5,067	My card wont work at an ATM	2	trimmed_train
1,184	Are there any hidden limit on the auto top-up?	5	trimmed_train
6,916	Which countries can I change my PIN in?	22	trimmed_train
9,279	I need more assistance with how to activate my card.	56	trimmed_train
4,721	I need assistance addressing a direct debit that I did not do myself.	17	trimmed_train
2,081	Can I cancel a transaction?	44	trimmed_train

9,638

Can you give me info about what to do when my card expires?

24

trimmed_train

2,784

I transferred money and it hasn't come yet

16

trimmed_train

4,444

Can you please inform me of the restrictions for the disposable cards.

50

trimmed_train

1,766

Where do I unblock my PIN?

25

trimmed_train

331

Where can I find the exchange rate for my transfer?

4

trimmed_train

8,348

Rates were applied wrong while using foreign currency at an ATM.

61

trimmed_train

5,433

What do I need to do for a refund?

53

trimmed_train

2,647

A fee that shouldn't be there is there after using my card!

40

trimmed_train

6,742

I made a payment with my card that was cancelled?

21

trimmed_train

5,606

Why do transfers get declined?

43

trimmed_train

7,756

How do I verify the top up?

55

trimmed_train

4,138

My preference is Mastercard.

64

trimmed_train

8,355

I tried to use the ATM with foreign currency. The conversion rate applied was wrong.

61

trimmed_train

7,568

I have an account that is empty of funds. Can I transfer some from another bank?

70

trimmed_train

7,197

I bought something online and it says there was a fee to transfer money. Isn't that free?

30

trimmed_train

5

When did you send me my new card?

23

trimmed_train

1,817

Is there a top up fee for transfer?

59

trimmed_train

1,280

How do I fix my card if it is broken?

74

trimmed_train

8,213

I tried using a foreign currency at an ATM, but the ATM provided me an incorrect rate. Why is that?

61

trimmed_train

7,178

Can you please tell me why I was charged an extra fee on my transfer?

30

trimmed_train

8,967

Do I get a discount if I exchange currencies a lot?

76

trimmed_train

8,799

A 500 pound cash withdrawal was just made from my account, but I didn't make it. I am pretty sure my card has been compromised - can you help me?

49

trimmed_train

7,362

Can my friend send me money if it is not in US dollars?

47

trimmed_train

4,307

Can my account be topped up by my friends?

54

trimmed_train

1,022

When can I expect delivery?

52

trimmed_train

2,698

I am worried that too much time has gone by for a transfer to be completed.

16

trimmed_train

1,372

Is it possible to exchange currencies?

62

trimmed_train

2,465

$20 came out instead of $100

0

trimmed_train

5,017

I am having trouble withdrawing cash.

2

trimmed_train

2,918

Which currencies can I use to add money?

14

trimmed_train

4,431

For the disposable cards, what are the restrictions?

50

trimmed_train

4,309

How do I top up using my card?

54

trimmed_train

7,107

I tried transferring to an account but it didn't go through. What happened?

48

trimmed_train

8,853

I was the victim of someone stealing my wallet. My card is being used and it isn't me. What should I do?

49

trimmed_train

964

In the exchange and holding, what fiat is allowed?

6

trimmed_train

2,765

I'm still waiting for my transaction.

16

trimmed_train

4,374

I need several cards per day. And I need to be able to throw away all of the cards I make.

50

trimmed_train

7,330

Im not sure why Im being charged an extra fee just for purchasing an item from another country? I paid for the item and the shipping why am I getting charged extra?

30

trimmed_train

5,414

I want a refund

53

trimmed_train

2,871

Is my credit card supported for top-ups?

14

trimmed_train

6,068

I have a transfer that is still pending.

13

trimmed_train

178

How do I link an existing card?

37

trimmed_train

7,672

I am out of money in my account and I was wondering if I could do a bank transfer is put more in it?

70

trimmed_train

266

Where do I go to get my new card linked?

37

trimmed_train

9,596

What should I do once my card expires?

24

trimmed_train

5,302

I was recently mugged and would like to know if I have to have access to the app to use your services and how I would go about setting up your services on a new device belonging to a current user?

38

trimmed_train

9,559

Can I order a new card to China?

24

trimmed_train

2,656

I was charged a fee when buying stuff with my card.

40

trimmed_train

6,109

So, my transfer is showing as pending, when will it actually go through?

13

trimmed_train

9,510

I used my card to get cash then I was charged a fee that I shouldn't have been charged.

39

trimmed_train

7,478

The app says my transfer failed

41

trimmed_train

922

Can I hold more than one currency?

6

trimmed_train

59

I want to find out what happened to my new card?

23

trimmed_train

7,538

The attempted transfer failed.

41

trimmed_train

2,609

Why do some of my payments have fees? I don't understand.

40

trimmed_train

4,343

What are the guidelines for the disposable cards?

50

trimmed_train

4,399

What limits are there on the virtual cards?

50

trimmed_train

3,341

Why isn't my cash deposit showing up in my account?

12

trimmed_train

4,022

How will I receive my PIN?

33

trimmed_train

5,768

I was supposed to get a refund but I do not see it.

51

trimmed_train

8,712

Hi. A couple hours ago I make a transfer from my UK bank account, but it hasn't shown up. Please, would you see what the delay is?

71

trimmed_train

4,038

How do I request the PIN?

33

trimmed_train

6,625

I have been waiting for my transfer, shouldn't it be here already?

69

trimmed_train

5,616

My transfer was declined. What might the reason be?

43

trimmed_train

1,837

Will I be charged any fee for receiving money?

59

trimmed_train

1,573

How old do my kids have to be use this?

35

trimmed_train

5,765

I contacted the seller and he won't respond. Please just refund me my money.

51

trimmed_train

7,157

I am having trouble transferring money to a beneficiery.

48

trimmed_train

6,143

I would like to delete my account now, please.

15

trimmed_train

6,551

Please verify my source of funds.

26

trimmed_train

7,124

Why is my beneficiary not working?

48

trimmed_train

2,053

I topped up last night but don't have any funds, why not?

67

trimmed_train

25

It's been a week since you sent my card and I still don't have it.

23

trimmed_train

3,013

Why haven't I gotten a virtual card yet?

28

trimmed_train

1,993

How long will my top-up be pending?

67

trimmed_train

6,519

my money, where is it coming from?

26

trimmed_train

6,110

Why is the transaction not posting?

13

trimmed_train

4,518

What do I do if I think someone has used my card?

75

trimmed_train

2,055

Is there a reason my top-up has not gone through?

67

trimmed_train

219

I found my card in my jacket this morning, so can I reactivate it?

37

trimmed_train

9,734

What services can I use to top up?

32

trimmed_train

1,292

Help. My card is broken.

74

trimmed_train

4,803

The app shows Direct Debit payments that I didn't make

17

trimmed_train

6,709

If I get a transfer from Europe, how long until it is in my account?

69

trimmed_train

5,496

Can I return an item?

53

trimmed_train

3,734

I need to update my address.

31

trimmed_train

5,280

Help me. My phone has been lost or stolen!

38

trimmed_train

7,765

What's up with verifying top-ups?

55

trimmed_train

2,518

i made a payment with my card and was charged a fee, why would you do that

40

trimmed_train

8,508

Can you find out why my credit card didn't process payment? It was declined for top up so what's the deal?

8

trimmed_train

9,872

What is necessary for the identity verification?

3

trimmed_train

1,425

I may need to exchange my USD for GBP, can your app do that?

62

trimmed_train

6,593

How do I see the source of my money?

26

trimmed_train

4,097

Can you deliver the PIN separately?

33

trimmed_train

5,067

My card wont work at an ATM

2

trimmed_train

1,184

Are there any hidden limit on the auto top-up?

5

trimmed_train

6,916

Which countries can I change my PIN in?

22

trimmed_train

9,279

I need more assistance with how to activate my card.

56

trimmed_train

4,721

I need assistance addressing a direct debit that I did not do myself.

17

trimmed_train

2,081

Can I cancel a transaction?

44

trimmed_train