id
int32 0
10k
| text
stringlengths 13
433
| label
int64 0
76
| Generalization
stringclasses 1
value |
|---|---|---|---|
1,906
|
Are you going to charge me to collect the money?
| 59
|
trimmed_train
|
9,404
|
I should not have been charged a fee for cash withdrawal.
| 39
|
trimmed_train
|
9,863
|
What are the steps for the identity checks?
| 3
|
trimmed_train
|
6,805
|
I think a card payment I made was cancelled.
| 21
|
trimmed_train
|
9,662
|
Am I able to use Apple Pay?
| 32
|
trimmed_train
|
4,297
|
How do i set up my credit card to send transfers?
| 54
|
trimmed_train
|
3,732
|
I just got married and I need to change my name
| 31
|
trimmed_train
|
5,875
|
Please explain why my payment was declined? I thought everything was good.
| 19
|
trimmed_train
|
4,545
|
I can use this card at which ATMs?
| 46
|
trimmed_train
|
3,539
|
There were a couple of payments that I have noticed on my account with my card that I didn't make. Is it possible that somebody else has my card information?
| 34
|
trimmed_train
|
4,794
|
What should I do about a direct debit that I did not set up?
| 17
|
trimmed_train
|
1,652
|
How old do you need to be to have an account?
| 35
|
trimmed_train
|
8,223
|
While abroad, I got cash, and the exchange rate applied is wrong.
| 61
|
trimmed_train
|
768
|
I tried to access money earlier but the machine seems not to be working. After looking, the transaction actually shows to still being process. Can you find out what is going on here? I don't want to be charged for some money I never got.
| 72
|
trimmed_train
|
4,246
|
Can anyone else top-up for me?
| 54
|
trimmed_train
|
6,215
|
How do I close my account, since I'm dissatisfied?
| 15
|
trimmed_train
|
4,410
|
how many transactions can go on a disposable card?
| 50
|
trimmed_train
|
1,669
|
Please help me unblock my pin which I put the wrong one too many times.
| 25
|
trimmed_train
|
1,610
|
Can my children have an account?
| 35
|
trimmed_train
|
5,907
|
A shop I go to didn't let me pay.
| 19
|
trimmed_train
|
6,018
|
Why is my transfer pending?
| 13
|
trimmed_train
|
4,026
|
Where is the PIN for my card located?
| 33
|
trimmed_train
|
500
|
Why is the exchange rate different from what I expected?
| 18
|
trimmed_train
|
731
|
I've been charged an extra £1 and I don't know what it's for
| 36
|
trimmed_train
|
2,878
|
how can i transfer money from american express card
| 14
|
trimmed_train
|
9,639
|
My card has an expiration date, will you send a new one automatically?
| 24
|
trimmed_train
|
4,123
|
Can I get the Mastercard?
| 64
|
trimmed_train
|
4,368
|
What is the number of transactions I get with a disposable card?
| 50
|
trimmed_train
|
228
|
I thought I lost my card so I cancelled it, but recently I found it in my jacket and I would like to re-establish the card.
| 37
|
trimmed_train
|
771
|
Hi there, earlier today I tried to take money out of an ATM machine, and something wasn't working. I didn't actually receive the money, but I just checked and it says that the transaction is still pending. Can you tell me what's going on here? Am I still being charged for the withdrawal even though I didn't end up getting any money?
| 72
|
trimmed_train
|
5,071
|
Why am I having trouble withdrawing cash?
| 2
|
trimmed_train
|
3,020
|
How to order a virtual card
| 28
|
trimmed_train
|
1,255
|
How come my card doesn't work anymore?
| 74
|
trimmed_train
|
6,248
|
My card got trapped inside an ATM, what should I do?
| 45
|
trimmed_train
|
9,663
|
I got my American Express in Apple Pay, why is top up not working in my country?
| 32
|
trimmed_train
|
6,051
|
Why isn't my pending transfer finished?
| 13
|
trimmed_train
|
209
|
How do I add the card I just received to show up in the app?
| 37
|
trimmed_train
|
1,934
|
Why is my top up not completing?
| 67
|
trimmed_train
|
9,969
|
i want to get a card but i live in the US
| 68
|
trimmed_train
|
8,900
|
There's a cash withdrawal I am certain I did not make
| 49
|
trimmed_train
|
1,935
|
What if my top up doesn't go through?
| 67
|
trimmed_train
|
8,827
|
I see non-received cash in my app.
| 49
|
trimmed_train
|
240
|
Can I add a card back to the app?
| 37
|
trimmed_train
|
3,422
|
Why isn't my money from a check deposit showing?
| 12
|
trimmed_train
|
6,442
|
Why was I charged twice for the same thing?
| 66
|
trimmed_train
|
7,243
|
I tried to transfer money to a receiver and they didn't get the right amount. What is going on and who do I contact to help me?
| 30
|
trimmed_train
|
5,845
|
I am very upset that i went to use my new card today and it kept getting declined. Why is this happening and what do I do to not have it declined?
| 19
|
trimmed_train
|
944
|
I would like for someone to tell me which fiat currencies that your company supports.
| 6
|
trimmed_train
|
9,681
|
Can you show me how to top up with Google play?
| 32
|
trimmed_train
|
5,493
|
My order needs to be canceled.
| 53
|
trimmed_train
|
1,440
|
How to I switch my money for the money used in another country?
| 62
|
trimmed_train
|
8,013
|
How do I top-up my card with a cheque?
| 57
|
trimmed_train
|
7,011
|
I got a message that my transfer is not possible. What is happening? I need this to go through please.
| 48
|
trimmed_train
|
8,764
|
I transferred some money a couple days ago but haven't received it yet. How long should I expect to wait?
| 71
|
trimmed_train
|
4,595
|
Where can I withdraw money from?
| 46
|
trimmed_train
|
2,544
|
I received an extra charge for using the card. Why?
| 40
|
trimmed_train
|
1,004
|
Which flat currencies do you support for holding and exchange?
| 6
|
trimmed_train
|
7,266
|
What is this fee for transferring money?
| 30
|
trimmed_train
|
6,378
|
I got charged twice with a duplicate card. How do I resolve this?
| 66
|
trimmed_train
|
4,629
|
What ATM locations are near me?
| 46
|
trimmed_train
|
8,850
|
What do I do if I do not recognise a cash withdrawal?
| 49
|
trimmed_train
|
9,739
|
my google pay seems to be acting up.
| 32
|
trimmed_train
|
2,715
|
A transaction I did to my friend hasn't arrived yet, why?
| 16
|
trimmed_train
|
7,611
|
How do I top up my account with a bank transfer?
| 70
|
trimmed_train
|
8,460
|
I'm interested in learning more about disposable virtual cards.
| 7
|
trimmed_train
|
5,621
|
What do I do with my "decline" message on a transfer?
| 43
|
trimmed_train
|
2,701
|
How long does it typically take a transfer to go through? I sent some money to a friend earlier today, and she really needs it. It still is a pending transfer, even though I sent it a few hours ago.
| 16
|
trimmed_train
|
8,419
|
I need a disposable virtual card.
| 7
|
trimmed_train
|
9,749
|
Google pay top up not working.
| 32
|
trimmed_train
|
5,896
|
my payment was rejected
| 19
|
trimmed_train
|
9,122
|
Will I be charged any fees if I want to add money with an international card?
| 73
|
trimmed_train
|
4,984
|
I tried using my ATM card at your Notting Hill location today. It did not work. Am I doing something wrong?
| 2
|
trimmed_train
|
9,595
|
How can I get a card sent to China?
| 24
|
trimmed_train
|
4,840
|
Not sure what my password is.
| 1
|
trimmed_train
|
5,119
|
I have been waiting for my card payment to be moved from pending status for an unusually long time. What is going on here and do you have an idea of when I can expect it to go through?
| 20
|
trimmed_train
|
150
|
My card still hasn't arrived after two weeks, now what?
| 23
|
trimmed_train
|
8,177
|
The virtual card won't work.
| 10
|
trimmed_train
|
4,704
|
I think I am a victim of fraud. I noticed there was a charge on my account that I didn't do because I haven't touched my card today. Can you please reverse the charge and refund my money?
| 17
|
trimmed_train
|
9,088
|
how much is the fee for topping by card
| 73
|
trimmed_train
|
6,459
|
Looks like my card payment was made twice by mistake. I paid at the store earlier which rejected once, second time it worked. App stays at pending for one of the payments. Can you please remove one of them as it's wrong and clearly was declined?
| 66
|
trimmed_train
|
5,474
|
I don't want to buy this car anymore, can I cancel the transaction and get a quick refund back?
| 53
|
trimmed_train
|
9,089
|
What is the fee if I use a European bank for a top up?
| 73
|
trimmed_train
|
5,718
|
I've been waiting for a refund to show up and I don't see it on my statement yet.
| 51
|
trimmed_train
|
5,814
|
Are the funds I requested from a merchant a few days ago in my account? I do not see them.
| 51
|
trimmed_train
|
7,770
|
this verifying the top up is annoying
| 55
|
trimmed_train
|
6,595
|
Will the transfer show up in my account soon?
| 69
|
trimmed_train
|
2,450
|
I withdrew money from an ATM today, and now my account is showing a different amount than what I withdrew. I checked the amount the ATM gave me, and it looks like it gave me the wrong amount of money. What is the best thin for me to do to get this fixed?
| 0
|
trimmed_train
|
2,399
|
I did not receive the right amount of cash I requested
| 0
|
trimmed_train
|
3,471
|
Why hasn't my balance been updated? I've deposited a few cheques some days ago!
| 12
|
trimmed_train
|
1,366
|
What currencies can be exchanged in the app?
| 62
|
trimmed_train
|
3,070
|
Please let me know how to place an order for a virtual card
| 28
|
trimmed_train
|
6,617
|
Where's the money from my transfer from Europe?
| 69
|
trimmed_train
|
417
|
The exchange rate was incorrect for an item I bought.
| 18
|
trimmed_train
|
4,772
|
I have an unauthorized charge.
| 17
|
trimmed_train
|
3,430
|
I deposited a cheque but I don't see the funds in my account.
| 12
|
trimmed_train
|
5,389
|
I am quite aggravated that I ordered online almost a month ago and I never got my package and I paid for it. I would really appreciate it if I could get a full refund back now.
| 53
|
trimmed_train
|
4,037
|
I cannot find my PIN.
| 33
|
trimmed_train
|
1,875
|
Will there be a fee if I receive a SEPA transfer
| 59
|
trimmed_train
|
8,027
|
how can i add money to my account if you don't accept cash
| 57
|
trimmed_train
|
7,749
|
I can't see a top-up top-up verification code.
| 55
|
trimmed_train
|
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