id
int32 0
10k
| text
stringlengths 13
433
| label
int64 0
76
| Generalization
stringclasses 1
value |
|---|---|---|---|
7,653
|
Tell me how to top up my account using bank transfer.
| 70
|
trimmed_train
|
1,060
|
Is there a specific date i can have it delivered?
| 52
|
trimmed_train
|
959
|
What other currencies can I hang onto?
| 6
|
trimmed_train
|
8,231
|
The exchange rate for the money I took out in a foreign country is wrong.
| 61
|
trimmed_train
|
316
|
What is the basis of your exchange rates?
| 5
|
trimmed_train
|
6,621
|
How long will a transfer from the US take?
| 69
|
trimmed_train
|
74
|
I ordered a card and would like to know how to track the delivery progress of it.
| 22
|
trimmed_train
|
5,004
|
Help! My card isn't working at the ATM and I know I used the right PIN. Trying to get my money.
| 2
|
trimmed_train
|
9,459
|
Why was I charged an extra fee from the ATM?
| 39
|
trimmed_train
|
6,787
|
My card payments have stopped.
| 76
|
trimmed_train
|
5,076
|
My ATM withdrawal was cancelled
| 2
|
trimmed_train
|
4,920
|
Why was I declined when I tried to get my money?
| 2
|
trimmed_train
|
9,560
|
Is ordering a new card from China available?
| 23
|
trimmed_train
|
1,483
|
Hi, I am on vacation in Spain and someone stole my bag with my phone and wallet with cards and everything. Can you block it ASAP and then I want to order a new one also ASAP.
| 65
|
trimmed_train
|
5,973
|
Reason for my card to decline
| 19
|
trimmed_train
|
581
|
Have have a small charge on my account from someone I purchased with but I'm not sure what it relates to.
| 34
|
trimmed_train
|
7,131
|
Why was I denied the option to transfer money to a selected beneficiary?
| 48
|
trimmed_train
|
8,828
|
The app is saying I made a withdrawl but I didn't.
| 49
|
trimmed_train
|
2,632
|
My card was charged more than expected.
| 38
|
trimmed_train
|
4,613
|
How many ATMs will take this card?
| 46
|
trimmed_train
|
5,610
|
I tried to transfer but it was declined
| 43
|
trimmed_train
|
5,370
|
I lost my phone. What do I do to block someone else from using my account?
| 37
|
trimmed_train
|
1,692
|
I tried the wrong PIN too many times.
| 24
|
trimmed_train
|
7,427
|
Can i get payed through this system?
| 47
|
trimmed_train
|
1,642
|
How old can one use your service?
| 35
|
trimmed_train
|
6,179
|
your company is awful, i would like to delete my account please
| 15
|
trimmed_train
|
4,926
|
My withdrawals were going smooth until I got declined today. What is going on?
| 2
|
trimmed_train
|
5,741
|
My statement has not shown my refund.
| 50
|
trimmed_train
|
1,396
|
How do I change to a different currency?
| 62
|
trimmed_train
|
3,844
|
Am I able to use my account if the identity verification is not complete?
| 28
|
trimmed_train
|
9,044
|
Do I have to pay more for exchanges?
| 40
|
trimmed_train
|
2,327
|
How much can I top up on my card?
| 9
|
trimmed_train
|
618
|
An extra pound was charged!
| 34
|
trimmed_train
|
6,853
|
Explain why a card payment would be cancelled?
| 76
|
trimmed_train
|
9,124
|
Is topping up free?
| 73
|
trimmed_train
|
5,396
|
I made a purchase recently but I have decided that I'm not buying it and I need to receive my money back. Can you please give me a refund ASAP. It's extremely urgent.
| 53
|
trimmed_train
|
3,126
|
What are the limits to where my card will be accepted?
| 60
|
trimmed_train
|
2,421
|
Why didn't I receive all the cash I requested?
| 0
|
trimmed_train
|
6,333
|
I got charged two times for a transaction
| 66
|
trimmed_train
|
8,309
|
My cash withdrawl has the wrong rate of exchange.
| 61
|
trimmed_train
|
3,826
|
Why do you need to know so much about me for my account?
| 28
|
trimmed_train
|
7,738
|
On a card top-up, where can I verify?
| 55
|
trimmed_train
|
8,005
|
Help, I need to top up my account. Where do I send a check?
| 57
|
trimmed_train
|
4,376
|
With one disposable card how many transactions can i do?
| 51
|
trimmed_train
|
3,835
|
Why is there an identify check?
| 28
|
trimmed_train
|
3,408
|
I deposited cash into my account a week ago and it is still not available, please tell me why? I need the cash back now.
| 12
|
trimmed_train
|
7,134
|
I could not transfer to a beneficiary
| 48
|
trimmed_train
|
9,817
|
I don't know how to verify my identity.
| 3
|
trimmed_train
|
5,322
|
I lost my phone and need help protecting it.
| 37
|
trimmed_train
|
3,475
|
What happened to my cash deposit?
| 12
|
trimmed_train
|
8,905
|
Some cash has been withdrawn but I didn't do it.
| 49
|
trimmed_train
|
3,278
|
i noticed that the funds were returned to my bank account. What happened?
| 58
|
trimmed_train
|
6,844
|
Why has my money been returned back to my card.
| 76
|
trimmed_train
|
2,052
|
How long does my top up pending last?
| 67
|
trimmed_train
|
6,135
|
I'm still waiting for a money transfer to show.
| 13
|
trimmed_train
|
4,074
|
How do I get a PIN?
| 32
|
trimmed_train
|
6,122
|
I have a pending money transfer
| 13
|
trimmed_train
|
8,549
|
I am having problems with a top-up.
| 8
|
trimmed_train
|
7,431
|
Why was I unable to finish this transfer?
| 41
|
trimmed_train
|
4,046
|
wheres my pin
| 32
|
trimmed_train
|
7,287
|
Can you explain the transfer fee that I was charged?
| 29
|
trimmed_train
|
2,388
|
The ATM only gave me 10 pounds when I withdrew 30. What do I do?
| 0
|
trimmed_train
|
6,145
|
I need to delete my account.
| 15
|
trimmed_train
|
3,680
|
How do I change the details in my account?
| 31
|
trimmed_train
|
3,476
|
Please, tell me why I can't have the funds I deposited a week ago? I need the money now.
| 12
|
trimmed_train
|
2,882
|
What types of currencies do you accept?
| 14
|
trimmed_train
|
2,385
|
Why didn't the ATM give me all my money
| 0
|
trimmed_train
|
7,518
|
My transfer didn't complete. Why can't I access funds?
| 41
|
trimmed_train
|
1,675
|
Where do I find PIN for my card?
| 24
|
trimmed_train
|
2,206
|
Can I cancel a transfer I made
| 44
|
trimmed_train
|
962
|
Can I exchange currency to Europe?
| 6
|
trimmed_train
|
6,368
|
I made a payment and it is showing up twice
| 66
|
trimmed_train
|
3,375
|
Help! I'm missing money, I deposited a cheque but its not showing on my balance.
| 12
|
trimmed_train
|
7,988
|
Where can I find top up by cash deposit?
| 57
|
trimmed_train
|
3,992
|
i am under 18 and i am trying to verify my id. why wont it work?
| 26
|
trimmed_train
|
1,339
|
What do I do if my card gets broken?
| 74
|
trimmed_train
|
9,493
|
The past few times I've been to the ATM, I was charged a withdrawal fee. Have your policies changed regarding fees?
| 39
|
trimmed_train
|
4,392
|
I need to make multiple disposable cards in a day.
| 51
|
trimmed_train
|
485
|
Was I charged more than I should of been for a currency exchange?
| 18
|
trimmed_train
|
4,914
|
I don't know what my passcode is, can you help?
| 1
|
trimmed_train
|
4,480
|
I can't be sure, but I think that someone may be using my card.
| 75
|
trimmed_train
|
7,551
|
I am trying to transfer money and something is going wrong.
| 41
|
trimmed_train
|
2,864
|
I sent a transfer to a friend that needs it urgently. It has already been 2 hours and still hasn't come through to her. How long does it normally take?
| 16
|
trimmed_train
|
5,948
|
I had a decline on my card. Why?
| 19
|
trimmed_train
|
8,550
|
What's the problem? My card keeps getting declined for top up. I need to know what is going on.
| 8
|
trimmed_train
|
105
|
What is the expected delivery date of my card?
| 22
|
trimmed_train
|
7,384
|
Can I transfer money using a different currency?
| 47
|
trimmed_train
|
3,407
|
I put money into my account in the form of a cheque, but my balance did not change.
| 12
|
trimmed_train
|
5,116
|
Is there a reason my payments are pending?
| 20
|
trimmed_train
|
6,803
|
I purchased something about one to two weeks ago but for some reason the payment was returned to my account today even though I've already received one of the items. Can you tell me what's going on?
| 76
|
trimmed_train
|
9,300
|
How can I switch on my new card?
| 56
|
trimmed_train
|
1,746
|
I have used all my PIN tries, what now?
| 24
|
trimmed_train
|
576
|
What is the $1 transaction on my account?
| 34
|
trimmed_train
|
3,599
|
In the App I see a payment that is not mine.
| 33
|
trimmed_train
|
2,075
|
I've been waiting for over an hour for a top up to go through. How long is this supposed to take? I really need this money.
| 67
|
trimmed_train
|
6,127
|
Can you tell me why my transfer is pending still?
| 13
|
trimmed_train
|
2,535
|
Why are you charging me fees for using my card?
| 38
|
trimmed_train
|
3,540
|
There is an unauthorized payment in my statement.
| 33
|
trimmed_train
|
4,637
|
There is a strange charge on my debit statement
| 17
|
trimmed_train
|
4,716
|
I was checking the app for my account and I noticed there is an authorized charge on it. I haven't used my card today, so I know I didn't do it. I would like the transaction reversed and the money replaced.
| 17
|
trimmed_train
|
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