id
int32 0
10k
| text
stringlengths 13
433
| label
int64 0
76
| Generalization
stringclasses 1
value |
|---|---|---|---|
8,574
|
Hi I've been trying to top up my card for the past day but it gets declined, I need it topped up urgently! Can somebody get back to me to resolve this or explain any different ways I can top up my card?
| 8
|
trimmed_train
|
5,224
|
I made a payment that is not yet complete.
| 20
|
trimmed_train
|
6,990
|
What ATMs will allow me to change my PIN?
| 21
|
trimmed_train
|
63
|
Can I track the card you sent to me?
| 22
|
trimmed_train
|
3,349
|
I am worried about the amount of my cheque, which should be credited to my account few days before. As i have already sent you the cheque.
| 12
|
trimmed_train
|
8,473
|
For what reason did my top-up fail?
| 8
|
trimmed_train
|
7,743
|
Where is the top-up verification code?
| 55
|
trimmed_train
|
2,310
|
Can I use as many top-ups as I want?
| 9
|
trimmed_train
|
8,329
|
When I got cash, my exchange rate was off.
| 61
|
trimmed_train
|
5,122
|
How is my card payment still pending?
| 20
|
trimmed_train
|
7,170
|
I transferred money from one account to another account and I charged a fee for it. Why is that?
| 29
|
trimmed_train
|
2,005
|
When will my top-up go through?
| 67
|
trimmed_train
|
3,768
|
How do I change my last name?
| 31
|
trimmed_train
|
4,597
|
need to know places i can withdraw money
| 46
|
trimmed_train
|
6,003
|
Why is the transfer showing pending?
| 13
|
trimmed_train
|
1,078
|
How long does it take for cards to be delivered after ordering them?
| 52
|
trimmed_train
|
4,501
|
What should I do if I think someone stole my details and used my information to make some transactions?
| 75
|
trimmed_train
|
2,549
|
Why is this fee being charged to me after using my card?
| 38
|
trimmed_train
|
7,897
|
How many active cards can I have?
| 63
|
trimmed_train
|
5,812
|
My refund isn't showing up
| 50
|
trimmed_train
|
4,125
|
Are visa and mastercard accepted
| 64
|
trimmed_train
|
8,778
|
A few hours ago I made a bank transfer from my UK account but I don't see that it has arrived. Can you check and see if all is ok please?
| 71
|
trimmed_train
|
8,265
|
I noticed my exchange rate was incorrect when I got cash.
| 61
|
trimmed_train
|
8,902
|
I have my card here with me and someone has just made a withdrawal for 500. Please help!
| 49
|
trimmed_train
|
9,074
|
should i add money via bank transfer instead
| 73
|
trimmed_train
|
4,782
|
Can I dispute a debit payment that I am seeing that I didn't make from a couple of months ago?
| 17
|
trimmed_train
|
9,289
|
Would it be possible to activate my card?
| 56
|
trimmed_train
|
868
|
What should I do if I see a withdrawal is pending?
| 72
|
trimmed_train
|
9,392
|
When I withdrew money from my account the other day, I noticed that there was a fee. I didn't think that there were any fees for withdrawals...? How much will I be charged?
| 39
|
trimmed_train
|
9,847
|
What can I use to verify my identity?
| 3
|
trimmed_train
|
4,525
|
I have some transactions on my account I did not make. Can you cancel my card and prevent further use.
| 75
|
trimmed_train
|
8,403
|
Do you have the option for a disposable virtual card?
| 7
|
trimmed_train
|
6,779
|
Ive been trying to use my card for two weeks now to purchase somethings online but nothing is going through. It keeps returning my payment to my account. There shouldn't be anything wrong with my account, is it the card?
| 76
|
trimmed_train
|
3,474
|
The balance hasn't changed yet after depositing a cheque with some money.
| 12
|
trimmed_train
|
7,292
|
I don't think I was supposed to be charged so much.
| 29
|
trimmed_train
|
5,900
|
my card payment has been declined, do you know why?
| 19
|
trimmed_train
|
7,949
|
How do I use a cheque to top up?
| 57
|
trimmed_train
|
9,288
|
I just got a new card, and I want to know how to activate.
| 56
|
trimmed_train
|
2,361
|
Why did I not get the amount of money I requested?
| 0
|
trimmed_train
|
1,025
|
When will my card be delivered?
| 52
|
trimmed_train
|
9,608
|
What do I do after my card expires?
| 23
|
trimmed_train
|
6,969
|
Can I change my PIN online?
| 21
|
trimmed_train
|
7,885
|
If I want to be able to give my daughter a card for my account, would I be allowed to get one for her?
| 63
|
trimmed_train
|
7,755
|
Where is the top-up card verification code?
| 55
|
trimmed_train
|
5,081
|
I am unable to get cash from the ATM
| 2
|
trimmed_train
|
3,242
|
I got an cancellation error when I was topping up.
| 58
|
trimmed_train
|
5,984
|
I was out today looking forward to paying with my new card, turns out the payment kept getting declined. This is really sad, what's going on?
| 19
|
trimmed_train
|
2,068
|
When will my top up go through?
| 67
|
trimmed_train
|
6,086
|
There has been a transfer pending in my account and I wanted to know how long it is going to take to go through.
| 13
|
trimmed_train
|
1,970
|
Help, I don't see my money i just added.
| 67
|
trimmed_train
|
3,079
|
Why have I not yet received my virtual card?
| 27
|
trimmed_train
|
4,979
|
When I tried to access my cash, I wasn't allowed!
| 2
|
trimmed_train
|
7,784
|
Verifying top-up cards necessary?
| 55
|
trimmed_train
|
284
|
The card I thought I lost was in my jacket pocket this morning, so can I reactivate that?
| 36
|
trimmed_train
|
1,558
|
How old do you need to be to use the banks services?
| 35
|
trimmed_train
|
294
|
Do you know the rate of exchange?
| 5
|
trimmed_train
|
376
|
How much are the rates of exchange?
| 5
|
trimmed_train
|
1,800
|
The contactless payments are not working.
| 42
|
trimmed_train
|
8,118
|
I would like a physical card sent to me.
| 11
|
trimmed_train
|
6,302
|
atm ate my card
| 45
|
trimmed_train
|
4,001
|
i have yet to get my pin
| 32
|
trimmed_train
|
8,455
|
Am I able to order a disposable virtual card?
| 7
|
trimmed_train
|
8,532
|
The app has rejected my top up.
| 8
|
trimmed_train
|
2,731
|
I sent money about 5 days ago and the recipient has not received the money yet.
| 16
|
trimmed_train
|
3,133
|
You can use it anywhere that accepts Mastercard.
| 60
|
trimmed_train
|
6,746
|
Hello, I noticed the money for an item I purchased online and have already received has been returned to my checking account. Was there an issue with the merchant accepting my payment? Or, possibly, with the bank sending it?
| 76
|
trimmed_train
|
285
|
I don't see my card anywhere in the app.
| 36
|
trimmed_train
|
4,546
|
Can I use the card at any cash machine?
| 46
|
trimmed_train
|
8,065
|
How do I go about getting an actual card?
| 11
|
trimmed_train
|
8,618
|
Where is the money that I transferred.
| 71
|
trimmed_train
|
4,963
|
Is my card working? It's the first time I tried using it I tried to get money out of an ATM, but got nothing.
| 2
|
trimmed_train
|
205
|
I have one of your cards, but I don't know how to link it.
| 36
|
trimmed_train
|
813
|
Why is my withdrawl to cash still pending?
| 72
|
trimmed_train
|
7,831
|
What is the price for an additional card?
| 63
|
trimmed_train
|
8,240
|
Why did you give me so little currency?
| 61
|
trimmed_train
|
1,115
|
are you sending me my card?
| 52
|
trimmed_train
|
2,340
|
Hi, I used an ATM today to take money out of my account, but the amount it gave me is not the amount I requested. What should I do?
| 0
|
trimmed_train
|
4,366
|
Is there a limit on how many times I can use a disposable card?
| 51
|
trimmed_train
|
6,224
|
Close down my account. I don't like your service.
| 15
|
trimmed_train
|
8,839
|
I am seeing unathorized transactions in the app, on my account.
| 49
|
trimmed_train
|
6,169
|
I am upset with your service. Please delete my account.
| 15
|
trimmed_train
|
4,557
|
Can I use this card at any ATM?
| 46
|
trimmed_train
|
890
|
I want to have multiple currencies in my account if possible.
| 6
|
trimmed_train
|
3,142
|
What places accept my card?
| 60
|
trimmed_train
|
9,555
|
When will I get a new card when I order it, and how much will it cost.
| 23
|
trimmed_train
|
547
|
The exchange rate is incorrect for something I bought
| 18
|
trimmed_train
|
898
|
What currencies can I not hold many in, if so what are they?
| 6
|
trimmed_train
|
1,995
|
Why hasn't my top up gone through?
| 67
|
trimmed_train
|
324
|
What is the current exchange rate?
| 5
|
trimmed_train
|
3,010
|
how to i go about getting my virtual card
| 27
|
trimmed_train
|
6,761
|
I believe my card payment were reverted
| 76
|
trimmed_train
|
6,246
|
What do I do now my credit card has been swallowed by the ATM?
| 45
|
trimmed_train
|
7,359
|
I received my salary in the wrong currency. How do I change this?
| 47
|
trimmed_train
|
600
|
I see I was charged $1 for a transaction.
| 34
|
trimmed_train
|
4,442
|
let me know how many disposable cards I can have?
| 51
|
trimmed_train
|
3,636
|
My statement has a payment that I do not recall making
| 33
|
trimmed_train
|
9,755
|
How can I top up using google pay?
| 30
|
trimmed_train
|
9,980
|
What are the countries you support.
| 68
|
trimmed_train
|
2,574
|
I noticed that i got charged extra for using the card.
| 38
|
trimmed_train
|
9,462
|
Have you started charging for cash withdrawals? I always thought it was free until I noticed this fee. How much is the fee?
| 39
|
trimmed_train
|
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