id
int32 0
10k
| text
stringlengths 13
433
| label
int64 0
76
| Generalization
stringclasses 1
value |
|---|---|---|---|
2,371
|
I tried taking out 30 pounds from the ATM just now and it only gave me 10. Why would it do that? I need the 30 pounds now!
| 0
|
trimmed_train
|
9,938
|
What countries are you issuing cards for?
| 68
|
trimmed_train
|
9,990
|
Are your cards available in the EU?
| 68
|
trimmed_train
|
4,571
|
Where are the ATMs that accept this card?
| 46
|
trimmed_train
|
5,905
|
For some reason my card payment didn't work
| 19
|
trimmed_train
|
7,978
|
Will I be able to top up by cheque?
| 57
|
trimmed_train
|
8,753
|
Why didn't the money I transferred into my account get added to my balance?
| 71
|
trimmed_train
|
8,685
|
I made a bank transfer from my UK account today, but it's not showing. Can you check status?
| 71
|
trimmed_train
|
7,396
|
Can my salary be received and transferred to my current currency in my country?
| 47
|
trimmed_train
|
7,722
|
I don't know where the top-up verification code is.
| 55
|
trimmed_train
|
2,832
|
The day before yesterday I transferred funds to another account within the country. The funds have not yet arrived. I double and triple checked the account number and it was correct. Why hasn't the transfer been completed yet?
| 16
|
trimmed_train
|
7,003
|
What do I have to do to change my pin?
| 21
|
trimmed_train
|
8,084
|
Where can I order a card?
| 11
|
trimmed_train
|
726
|
Why is it showing that my account has been charged a dollar that is showing as pending?
| 34
|
trimmed_train
|
7,042
|
I just got an error message saying my transfer is not possible? Why is that? I've transferred money before and it worked without problem
| 48
|
trimmed_train
|
3,314
|
Why is my money not in my account. I have already sent it out.
| 12
|
trimmed_train
|
9,369
|
So, I was just charged for my recent ATM withdrawal and any withdrawal prior to this has been free. What is the issue here?
| 39
|
trimmed_train
|
8,025
|
No option to top up with a cheque ?
| 57
|
trimmed_train
|
7,115
|
I tried transferring money to a beneficiary, however, I was unsuccessful.
| 48
|
trimmed_train
|
4,677
|
there is a debit i dont recognize
| 17
|
trimmed_train
|
8,962
|
Do I pay extra for exchange?
| 40
|
trimmed_train
|
4,517
|
I froze my account, but how do I order a replacement card?
| 75
|
trimmed_train
|
3,617
|
I don't recognize a charge on my statement.
| 33
|
trimmed_train
|
2,729
|
How long does it take for transfers to process? I sent funds to a friend, and she says that she has not yet received anything.
| 16
|
trimmed_train
|
969
|
Which fiat currencies can I use through this app?
| 6
|
trimmed_train
|
8,845
|
I see a cash withdrawal in the app that I did not do.
| 49
|
trimmed_train
|
6,930
|
Where do I need to go to change my PIN?
| 21
|
trimmed_train
|
2,573
|
Hi, I am new to this. Are there any additional fees or charges that I should be aware of? I was looking through the app and I thought I saw something in regards to fee-free allowances.
| 38
|
trimmed_train
|
4,465
|
card is being used by someone else
| 75
|
trimmed_train
|
856
|
Why would a cash withdrawal be pending?
| 72
|
trimmed_train
|
7,576
|
Can I use my bank account to send me more money?
| 70
|
trimmed_train
|
7,802
|
How do I go about verifying the top-up card?
| 55
|
trimmed_train
|
9,303
|
How long does it take to activate the card, as it does not look like its working?
| 56
|
trimmed_train
|
7,659
|
How do I deposit through bank transfer?
| 70
|
trimmed_train
|
7,549
|
Can you please explain why my transfer failed?
| 41
|
trimmed_train
|
7,048
|
Why won't my transfer to another account work?
| 48
|
trimmed_train
|
4,117
|
I have a Visa and Mastercard, can I use these?
| 64
|
trimmed_train
|
3,541
|
There are a couple payments with my card shown in the app that i really make myself. What's going on with this, maybe someone has access to my card?!
| 33
|
trimmed_train
|
4,603
|
how do I know where I can get money withdrawn?
| 46
|
trimmed_train
|
769
|
Why is my cash withdrawal pending?
| 72
|
trimmed_train
|
7,125
|
Why can't you allow my beneficiary?
| 48
|
trimmed_train
|
5,436
|
How do I get my money back for something I bought?
| 53
|
trimmed_train
|
912
|
What types of foreign money can be used with this service.?
| 6
|
trimmed_train
|
5,339
|
My phone was stolen, what can I do?
| 37
|
trimmed_train
|
453
|
I bough an item and the exchange rate was incorrect.
| 18
|
trimmed_train
|
8,313
|
The exchange rate for case abroad is applied wrong.
| 61
|
trimmed_train
|
5,273
|
Someone mugged my and stole everything. I can't use the app. What should I do?
| 37
|
trimmed_train
|
7,363
|
Do I need to select a preference to receive my salary payments in GBP and, if so, where?
| 47
|
trimmed_train
|
533
|
I am not receiving the correct exchange rate on my card.
| 18
|
trimmed_train
|
9,118
|
Are there fees for using an international card to top up?
| 73
|
trimmed_train
|
9,831
|
What has to be done to verify my identity?
| 3
|
trimmed_train
|
2,437
|
If the ATM only gave me 10 pounds instead of the 30 I requested, what do I do?
| 0
|
trimmed_train
|
992
|
I need to know which flat currencies are supported by you.
| 6
|
trimmed_train
|
3,876
|
I'm waiting for the ID verification to go through still, so is it too soon to use my account?
| 28
|
trimmed_train
|
5,525
|
i haven't received my order and want a refund
| 53
|
trimmed_train
|
7,780
|
What is the top up code for?
| 55
|
trimmed_train
|
6,936
|
Where can I change my PIN?
| 21
|
trimmed_train
|
8,370
|
I think the exchange rate is wrong for my ATM withdrawal
| 61
|
trimmed_train
|
3,273
|
Is there a reason for my top up to be cancelled?
| 58
|
trimmed_train
|
5,305
|
My phone has been lost or stolen
| 37
|
trimmed_train
|
8,794
|
Someone has copied my card. I have my card with me, but someone just made a 500£ cash withdrawal. Please help now.
| 49
|
trimmed_train
|
9,010
|
How much does it cost to exchange my balance into a foreign currency?
| 40
|
trimmed_train
|
2,644
|
Why is there a fee on a card payment?
| 38
|
trimmed_train
|
8,465
|
What is the disposable card for?
| 7
|
trimmed_train
|
6,309
|
My card got charged twice for the same thing!
| 66
|
trimmed_train
|
1,351
|
How can it be that my Card is not functioning anymore?
| 74
|
trimmed_train
|
4,294
|
can other people use the app to add money to my account
| 54
|
trimmed_train
|
1,807
|
How can i get new card?
| 42
|
trimmed_train
|
1,820
|
Is there a charge for SEPA transfers?
| 59
|
trimmed_train
|
8,442
|
What are the uses for disposable cards?
| 7
|
trimmed_train
|
86
|
Where is my new card if I haven't received it yet?
| 22
|
trimmed_train
|
6,133
|
Can you tell me when the transfer will be completed?
| 13
|
trimmed_train
|
2,629
|
I paid with card and I was charged a fee
| 38
|
trimmed_train
|
777
|
I have a withdrawal waiting to go through.
| 72
|
trimmed_train
|
5,678
|
When will my refund come through
| 50
|
trimmed_train
|
6,184
|
I want to terminate my account
| 15
|
trimmed_train
|
2,894
|
What currency can I use to add money?
| 14
|
trimmed_train
|
4,068
|
In regards to the PIN of the card?
| 32
|
trimmed_train
|
616
|
I am seeing and extra 1$ charged to my account and wanted to know about it.
| 34
|
trimmed_train
|
2,065
|
How long will it take for my top up to work? It's still pending
| 67
|
trimmed_train
|
3,698
|
I need to add my new address now that I've moved.
| 31
|
trimmed_train
|
9,516
|
Do I need to do something to get a new card once it expires?
| 23
|
trimmed_train
|
9,524
|
Is it possible to get a new card in China?
| 23
|
trimmed_train
|
2,272
|
What is the most that I can top-up to a card?
| 9
|
trimmed_train
|
119
|
How long does it take to recieve my new card?
| 22
|
trimmed_train
|
7,599
|
I need to move money from another bank to this account.
| 70
|
trimmed_train
|
2,234
|
What is the max amount of top-ups?
| 9
|
trimmed_train
|
9,724
|
I can't get my Google Pay Top to work. Are there any issues on your end?
| 30
|
trimmed_train
|
6,474
|
I think I was charged double for something I bought - how long should I wait before reporting this?
| 66
|
trimmed_train
|
2,630
|
I made a purchase but never expected to see a fee charged for the transaction.
| 38
|
trimmed_train
|
4,187
|
Could I get a MasterCard and Visa from you?
| 64
|
trimmed_train
|
2,223
|
Help please! My rent payment is coming out tomorrow and I made a payment mistake yesterday! Can you put in in the correct account?
| 44
|
trimmed_train
|
4,304
|
My friends would like to add to my account. What is the procedure?
| 54
|
trimmed_train
|
4,628
|
ATMs, which ones will accept this card?
| 46
|
trimmed_train
|
4,451
|
what is the amount of disposable cards I can have?
| 51
|
trimmed_train
|
7,740
|
What is the verification process used for?
| 55
|
trimmed_train
|
5,786
|
I cannot view the refunded amount in my account.
| 50
|
trimmed_train
|
5,704
|
I can't see my refund in my history.
| 50
|
trimmed_train
|
5,403
|
I want a refund on the things i bought
| 53
|
trimmed_train
|
5,633
|
why did i get declined transfer
| 43
|
trimmed_train
|
Subsets and Splits
No community queries yet
The top public SQL queries from the community will appear here once available.