id int32 0 10k | text stringlengths 13 433 | label int64 0 76 | Generalization stringclasses 1
value |
|---|---|---|---|
2,371 | I tried taking out 30 pounds from the ATM just now and it only gave me 10. Why would it do that? I need the 30 pounds now! | 0 | trimmed_train |
9,938 | What countries are you issuing cards for? | 68 | trimmed_train |
9,990 | Are your cards available in the EU? | 68 | trimmed_train |
4,571 | Where are the ATMs that accept this card? | 46 | trimmed_train |
5,905 | For some reason my card payment didn't work | 19 | trimmed_train |
7,978 | Will I be able to top up by cheque? | 57 | trimmed_train |
8,753 | Why didn't the money I transferred into my account get added to my balance? | 71 | trimmed_train |
8,685 | I made a bank transfer from my UK account today, but it's not showing. Can you check status? | 71 | trimmed_train |
7,396 | Can my salary be received and transferred to my current currency in my country? | 47 | trimmed_train |
7,722 | I don't know where the top-up verification code is. | 55 | trimmed_train |
2,832 | The day before yesterday I transferred funds to another account within the country. The funds have not yet arrived. I double and triple checked the account number and it was correct. Why hasn't the transfer been completed yet? | 16 | trimmed_train |
7,003 | What do I have to do to change my pin? | 21 | trimmed_train |
8,084 | Where can I order a card? | 11 | trimmed_train |
726 | Why is it showing that my account has been charged a dollar that is showing as pending? | 34 | trimmed_train |
7,042 | I just got an error message saying my transfer is not possible? Why is that? I've transferred money before and it worked without problem | 48 | trimmed_train |
3,314 | Why is my money not in my account. I have already sent it out. | 12 | trimmed_train |
9,369 | So, I was just charged for my recent ATM withdrawal and any withdrawal prior to this has been free. What is the issue here? | 39 | trimmed_train |
8,025 | No option to top up with a cheque ? | 57 | trimmed_train |
7,115 | I tried transferring money to a beneficiary, however, I was unsuccessful. | 48 | trimmed_train |
4,677 | there is a debit i dont recognize | 17 | trimmed_train |
8,962 | Do I pay extra for exchange? | 40 | trimmed_train |
4,517 | I froze my account, but how do I order a replacement card? | 75 | trimmed_train |
3,617 | I don't recognize a charge on my statement. | 33 | trimmed_train |
2,729 | How long does it take for transfers to process? I sent funds to a friend, and she says that she has not yet received anything. | 16 | trimmed_train |
969 | Which fiat currencies can I use through this app? | 6 | trimmed_train |
8,845 | I see a cash withdrawal in the app that I did not do. | 49 | trimmed_train |
6,930 | Where do I need to go to change my PIN? | 21 | trimmed_train |
2,573 | Hi, I am new to this. Are there any additional fees or charges that I should be aware of? I was looking through the app and I thought I saw something in regards to fee-free allowances. | 38 | trimmed_train |
4,465 | card is being used by someone else | 75 | trimmed_train |
856 | Why would a cash withdrawal be pending? | 72 | trimmed_train |
7,576 | Can I use my bank account to send me more money? | 70 | trimmed_train |
7,802 | How do I go about verifying the top-up card? | 55 | trimmed_train |
9,303 | How long does it take to activate the card, as it does not look like its working? | 56 | trimmed_train |
7,659 | How do I deposit through bank transfer? | 70 | trimmed_train |
7,549 | Can you please explain why my transfer failed? | 41 | trimmed_train |
7,048 | Why won't my transfer to another account work? | 48 | trimmed_train |
4,117 | I have a Visa and Mastercard, can I use these? | 64 | trimmed_train |
3,541 | There are a couple payments with my card shown in the app that i really make myself. What's going on with this, maybe someone has access to my card?! | 33 | trimmed_train |
4,603 | how do I know where I can get money withdrawn? | 46 | trimmed_train |
769 | Why is my cash withdrawal pending? | 72 | trimmed_train |
7,125 | Why can't you allow my beneficiary? | 48 | trimmed_train |
5,436 | How do I get my money back for something I bought? | 53 | trimmed_train |
912 | What types of foreign money can be used with this service.? | 6 | trimmed_train |
5,339 | My phone was stolen, what can I do? | 37 | trimmed_train |
453 | I bough an item and the exchange rate was incorrect. | 18 | trimmed_train |
8,313 | The exchange rate for case abroad is applied wrong. | 61 | trimmed_train |
5,273 | Someone mugged my and stole everything. I can't use the app. What should I do? | 37 | trimmed_train |
7,363 | Do I need to select a preference to receive my salary payments in GBP and, if so, where? | 47 | trimmed_train |
533 | I am not receiving the correct exchange rate on my card. | 18 | trimmed_train |
9,118 | Are there fees for using an international card to top up? | 73 | trimmed_train |
9,831 | What has to be done to verify my identity? | 3 | trimmed_train |
2,437 | If the ATM only gave me 10 pounds instead of the 30 I requested, what do I do? | 0 | trimmed_train |
992 | I need to know which flat currencies are supported by you. | 6 | trimmed_train |
3,876 | I'm waiting for the ID verification to go through still, so is it too soon to use my account? | 28 | trimmed_train |
5,525 | i haven't received my order and want a refund | 53 | trimmed_train |
7,780 | What is the top up code for? | 55 | trimmed_train |
6,936 | Where can I change my PIN? | 21 | trimmed_train |
8,370 | I think the exchange rate is wrong for my ATM withdrawal | 61 | trimmed_train |
3,273 | Is there a reason for my top up to be cancelled? | 58 | trimmed_train |
5,305 | My phone has been lost or stolen | 37 | trimmed_train |
8,794 | Someone has copied my card. I have my card with me, but someone just made a 500£ cash withdrawal. Please help now. | 49 | trimmed_train |
9,010 | How much does it cost to exchange my balance into a foreign currency? | 40 | trimmed_train |
2,644 | Why is there a fee on a card payment? | 38 | trimmed_train |
8,465 | What is the disposable card for? | 7 | trimmed_train |
6,309 | My card got charged twice for the same thing! | 66 | trimmed_train |
1,351 | How can it be that my Card is not functioning anymore? | 74 | trimmed_train |
4,294 | can other people use the app to add money to my account | 54 | trimmed_train |
1,807 | How can i get new card? | 42 | trimmed_train |
1,820 | Is there a charge for SEPA transfers? | 59 | trimmed_train |
8,442 | What are the uses for disposable cards? | 7 | trimmed_train |
86 | Where is my new card if I haven't received it yet? | 22 | trimmed_train |
6,133 | Can you tell me when the transfer will be completed? | 13 | trimmed_train |
2,629 | I paid with card and I was charged a fee | 38 | trimmed_train |
777 | I have a withdrawal waiting to go through. | 72 | trimmed_train |
5,678 | When will my refund come through | 50 | trimmed_train |
6,184 | I want to terminate my account | 15 | trimmed_train |
2,894 | What currency can I use to add money? | 14 | trimmed_train |
4,068 | In regards to the PIN of the card? | 32 | trimmed_train |
616 | I am seeing and extra 1$ charged to my account and wanted to know about it. | 34 | trimmed_train |
2,065 | How long will it take for my top up to work? It's still pending | 67 | trimmed_train |
3,698 | I need to add my new address now that I've moved. | 31 | trimmed_train |
9,516 | Do I need to do something to get a new card once it expires? | 23 | trimmed_train |
9,524 | Is it possible to get a new card in China? | 23 | trimmed_train |
2,272 | What is the most that I can top-up to a card? | 9 | trimmed_train |
119 | How long does it take to recieve my new card? | 22 | trimmed_train |
7,599 | I need to move money from another bank to this account. | 70 | trimmed_train |
2,234 | What is the max amount of top-ups? | 9 | trimmed_train |
9,724 | I can't get my Google Pay Top to work. Are there any issues on your end? | 30 | trimmed_train |
6,474 | I think I was charged double for something I bought - how long should I wait before reporting this? | 66 | trimmed_train |
2,630 | I made a purchase but never expected to see a fee charged for the transaction. | 38 | trimmed_train |
4,187 | Could I get a MasterCard and Visa from you? | 64 | trimmed_train |
2,223 | Help please! My rent payment is coming out tomorrow and I made a payment mistake yesterday! Can you put in in the correct account? | 44 | trimmed_train |
4,304 | My friends would like to add to my account. What is the procedure? | 54 | trimmed_train |
4,628 | ATMs, which ones will accept this card? | 46 | trimmed_train |
4,451 | what is the amount of disposable cards I can have? | 51 | trimmed_train |
7,740 | What is the verification process used for? | 55 | trimmed_train |
5,786 | I cannot view the refunded amount in my account. | 50 | trimmed_train |
5,704 | I can't see my refund in my history. | 50 | trimmed_train |
5,403 | I want a refund on the things i bought | 53 | trimmed_train |
5,633 | why did i get declined transfer | 43 | trimmed_train |
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