id
int32 0
10k
| text
stringlengths 13
433
| label
int64 0
76
| Generalization
stringclasses 1
value |
|---|---|---|---|
2,237
|
Can I top-up any amount?
| 9
|
trimmed_train
|
1,241
|
I know there's an auto-top option but I can not locate it when I look?
| 4
|
trimmed_train
|
3,187
|
I need someone to find out where my money has gone to? It has disappeared. I completed a top up earlier and seen it had went through. Since it has now disappeared I need to know what's going on.
| 58
|
trimmed_train
|
4,691
|
My statement shows a strange direct debit.
| 17
|
trimmed_train
|
8,835
|
My app is showing a cash balance that I did not receive.
| 49
|
trimmed_train
|
188
|
I want to reactivate my card, I thought I had lost it but found it again this morning.
| 36
|
trimmed_train
|
2,156
|
I want to reverse a transaction I did this morning
| 44
|
trimmed_train
|
2,676
|
Why am I being charged a fee on a card payment?
| 38
|
trimmed_train
|
926
|
I need to know which fiat currencies I can use with you.
| 6
|
trimmed_train
|
5,844
|
I was just shopping online for some tickets and the payment was declined by you. Why has this happened? I am certain I have the right amount of funds in my account.
| 19
|
trimmed_train
|
9,209
|
Can I activate my card?
| 56
|
trimmed_train
|
902
|
Are there any fiat currencies that you will not work with?
| 6
|
trimmed_train
|
8,993
|
I travel a lot, can I get a bulk currency exchange discount?
| 40
|
trimmed_train
|
9,552
|
If my card becomes expired what can I do?
| 23
|
trimmed_train
|
3,004
|
i need a virtual card
| 27
|
trimmed_train
|
886
|
What currencies can I have?
| 6
|
trimmed_train
|
4,152
|
Does it matter if I use Visa or Mastercard?
| 64
|
trimmed_train
|
2,027
|
How long do top-ups take to go through
| 67
|
trimmed_train
|
8,212
|
When I got my cash, the amount was not what it should have been, based on the exchange rate.
| 61
|
trimmed_train
|
8,036
|
I tried to deposit a cheque into my account and it is not letting me.
| 57
|
trimmed_train
|
9,358
|
Why was I charged for a cash withdrawal at the ATM?
| 39
|
trimmed_train
|
1,383
|
With this app, will I be able to exchange currency?
| 62
|
trimmed_train
|
2,285
|
What is my top-up limit?
| 9
|
trimmed_train
|
6,553
|
where can I get the info for my funds
| 25
|
trimmed_train
|
5,207
|
There is a pending payment on my account, what does this mean?
| 20
|
trimmed_train
|
1,714
|
I logged in wrong and am blocked, how do I log in?
| 24
|
trimmed_train
|
836
|
I withdrew some cash, when is it going to show?
| 72
|
trimmed_train
|
512
|
The exchange rate you're using is terrible - this can't be the official interbank exchange rate, can it?
| 18
|
trimmed_train
|
3,397
|
After I deposited my cash, I still don't see it in my account.
| 12
|
trimmed_train
|
8,330
|
Please tell me how the exchange rate is determined. I was expecting more money for the transaction.
| 61
|
trimmed_train
|
6,437
|
There is more than one charge on my account for a transaction.
| 66
|
trimmed_train
|
7,043
|
Why is my beneficiary being denies?
| 48
|
trimmed_train
|
9,562
|
My card is about to expire. Are there any costs with a replacement card? How quick do you mail it to me?
| 23
|
trimmed_train
|
9,206
|
I want to activate my new card.
| 56
|
trimmed_train
|
7,100
|
Why will my transfer not go through?! Keep getting an error message.
| 48
|
trimmed_train
|
5,848
|
Why has my card been declined?
| 19
|
trimmed_train
|
4,655
|
what is the matter?
| 17
|
trimmed_train
|
6,858
|
I sent a payment but now it's not showing up.
| 76
|
trimmed_train
|
6,240
|
I am dissatisfied, I would like to close my account.
| 15
|
trimmed_train
|
8,731
|
Bank transfer to account did not show up, please help?
| 71
|
trimmed_train
|
7,791
|
Why do I need top-up to be verified?
| 55
|
trimmed_train
|
1,896
|
How much would it cost me for a bank transfer to top up my account?
| 59
|
trimmed_train
|
8,361
|
The exchange rate for foreign ATM currency is wrong.
| 61
|
trimmed_train
|
2,600
|
There was an extra fee when I paid with the card.
| 38
|
trimmed_train
|
4,718
|
Hi, i was checking my old statements and found a discrepancy with a large amount transaction. I am sure it was not done by me. Please let me know if i could raise a dispute as its very late.
| 17
|
trimmed_train
|
8,595
|
I was trying to top-up and my credit card was declined. Can you tell me why?
| 8
|
trimmed_train
|
6,027
|
Will my transfer be done soon?
| 13
|
trimmed_train
|
6,451
|
I noticed a duplicate charge on my statement.
| 66
|
trimmed_train
|
2,107
|
I need to stop a transaction that I made.
| 44
|
trimmed_train
|
3,150
|
Do all businesses take this card?
| 60
|
trimmed_train
|
3,802
|
Why do I need to verify my account?
| 28
|
trimmed_train
|
470
|
The fee charged when I changed rubles into British pounds was too much.
| 18
|
trimmed_train
|
8,800
|
I just lost my wallet and I think someone is using my card to withdraw my money. Can you please cancel or freeze my card?!!
| 49
|
trimmed_train
|
6,274
|
The ATM didnt return my card!
| 45
|
trimmed_train
|
6,157
|
I would like to close my account, as I'm not happy.
| 15
|
trimmed_train
|
6,854
|
What happens if my card payment is cancelled?
| 76
|
trimmed_train
|
3,618
|
There is a strange card payment I don't recognise.
| 33
|
trimmed_train
|
9,092
|
Are there any charges for European bank card for top up?
| 73
|
trimmed_train
|
5,230
|
My payment's stuck on pending.
| 20
|
trimmed_train
|
5,044
|
I tried to get money out of the Notting Hill ATM earlier, but I wasn't able to get anything out. Is there a problem with my card? It's the first time I tried using it.
| 2
|
trimmed_train
|
3,094
|
I did not get my virtual card yet, Why?
| 27
|
trimmed_train
|
7,244
|
There is a fee from a transfer that is not supposed to be here!
| 29
|
trimmed_train
|
817
|
How long will it take for my cash withdrawal to stop pending
| 72
|
trimmed_train
|
2,836
|
I'm still awaiting for the completion of the transaction.
| 16
|
trimmed_train
|
4,845
|
I happened to forget my passcode
| 1
|
trimmed_train
|
621
|
There must have been a mistake, why was I charged an extra pound?
| 34
|
trimmed_train
|
3,522
|
I'm noticing a payment/purchase at a company that I don't recognise.
| 33
|
trimmed_train
|
6,164
|
i'm not satisfied with the services and no longer want to be a customer
| 15
|
trimmed_train
|
191
|
I want to reactivate my card, I thought I had lost it but found it again in my jacket.
| 36
|
trimmed_train
|
4,249
|
Can I get my friends to add money to my account?
| 54
|
trimmed_train
|
3,611
|
There's a card payment I didn't make
| 33
|
trimmed_train
|
2,231
|
What do I have to do to cancel a transfer?
| 44
|
trimmed_train
|
776
|
Why do I still have a pending cash withdrawal?
| 72
|
trimmed_train
|
3,200
|
I put some money in my account the other day but now its gone? Why is this?
| 58
|
trimmed_train
|
1,050
|
When can I expect my card to arrive?
| 52
|
trimmed_train
|
1,164
|
Where do I find the auto top- up?
| 4
|
trimmed_train
|
1,252
|
I think my card is broke it's not working anymore
| 74
|
trimmed_train
|
8,189
|
I cannot get my disposable virtual card to work
| 10
|
trimmed_train
|
3,607
|
I need to freeze my card. There are charges on there that i did not authorize. They've been coming out for a couple of days. Can i get this money back?
| 33
|
trimmed_train
|
4,633
|
what is the word?
| 17
|
trimmed_train
|
3,444
|
When will my deposit be processed?
| 12
|
trimmed_train
|
1,793
|
Can I make a contactless payments?
| 42
|
trimmed_train
|
7,726
|
What do I do to verify a top-up?
| 55
|
trimmed_train
|
5,885
|
Explain why my card payment wouldn't go through.
| 19
|
trimmed_train
|
8,682
|
Where is the transfer to my account?
| 71
|
trimmed_train
|
8,925
|
i didnt put that money in my account
| 49
|
trimmed_train
|
4,596
|
Can I use a different bank ATM than my own?
| 46
|
trimmed_train
|
8,159
|
How would I go about getting a physical card to use in stores?
| 11
|
trimmed_train
|
6,504
|
what is source of my money
| 25
|
trimmed_train
|
8,694
|
Why hasn't my account updated to reflect my current balance?
| 71
|
trimmed_train
|
245
|
If my card was lost or stolen can I re-link it?
| 36
|
trimmed_train
|
6,534
|
How do I find out where my funds came from?
| 25
|
trimmed_train
|
8,916
|
How can I verify if a cash withdrawal was made from my account? I still have my card with me but I did not authorize the withdrawal that just occurred.
| 49
|
trimmed_train
|
5,376
|
Can I request a refund
| 53
|
trimmed_train
|
162
|
How do I make my card show up in the app?
| 36
|
trimmed_train
|
698
|
There is a strange 1£ charge that appears as pending on my statement. What's the cause for that? I haven't purchased anything for a pound.
| 34
|
trimmed_train
|
9,536
|
The date my card expires is coming up
| 23
|
trimmed_train
|
4,445
|
Is there a limit on disposable cards?
| 51
|
trimmed_train
|
2,920
|
What kind of cards are supported? What currency?
| 14
|
trimmed_train
|
9,305
|
Card activation is not working. What do i do?
| 56
|
trimmed_train
|
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