id int32 0 10k | text stringlengths 13 433 | label int64 0 76 | Generalization stringclasses 1
value |
|---|---|---|---|
2,237 | Can I top-up any amount? | 9 | trimmed_train |
1,241 | I know there's an auto-top option but I can not locate it when I look? | 4 | trimmed_train |
3,187 | I need someone to find out where my money has gone to? It has disappeared. I completed a top up earlier and seen it had went through. Since it has now disappeared I need to know what's going on. | 58 | trimmed_train |
4,691 | My statement shows a strange direct debit. | 17 | trimmed_train |
8,835 | My app is showing a cash balance that I did not receive. | 49 | trimmed_train |
188 | I want to reactivate my card, I thought I had lost it but found it again this morning. | 36 | trimmed_train |
2,156 | I want to reverse a transaction I did this morning | 44 | trimmed_train |
2,676 | Why am I being charged a fee on a card payment? | 38 | trimmed_train |
926 | I need to know which fiat currencies I can use with you. | 6 | trimmed_train |
5,844 | I was just shopping online for some tickets and the payment was declined by you. Why has this happened? I am certain I have the right amount of funds in my account. | 19 | trimmed_train |
9,209 | Can I activate my card? | 56 | trimmed_train |
902 | Are there any fiat currencies that you will not work with? | 6 | trimmed_train |
8,993 | I travel a lot, can I get a bulk currency exchange discount? | 40 | trimmed_train |
9,552 | If my card becomes expired what can I do? | 23 | trimmed_train |
3,004 | i need a virtual card | 27 | trimmed_train |
886 | What currencies can I have? | 6 | trimmed_train |
4,152 | Does it matter if I use Visa or Mastercard? | 64 | trimmed_train |
2,027 | How long do top-ups take to go through | 67 | trimmed_train |
8,212 | When I got my cash, the amount was not what it should have been, based on the exchange rate. | 61 | trimmed_train |
8,036 | I tried to deposit a cheque into my account and it is not letting me. | 57 | trimmed_train |
9,358 | Why was I charged for a cash withdrawal at the ATM? | 39 | trimmed_train |
1,383 | With this app, will I be able to exchange currency? | 62 | trimmed_train |
2,285 | What is my top-up limit? | 9 | trimmed_train |
6,553 | where can I get the info for my funds | 25 | trimmed_train |
5,207 | There is a pending payment on my account, what does this mean? | 20 | trimmed_train |
1,714 | I logged in wrong and am blocked, how do I log in? | 24 | trimmed_train |
836 | I withdrew some cash, when is it going to show? | 72 | trimmed_train |
512 | The exchange rate you're using is terrible - this can't be the official interbank exchange rate, can it? | 18 | trimmed_train |
3,397 | After I deposited my cash, I still don't see it in my account. | 12 | trimmed_train |
8,330 | Please tell me how the exchange rate is determined. I was expecting more money for the transaction. | 61 | trimmed_train |
6,437 | There is more than one charge on my account for a transaction. | 66 | trimmed_train |
7,043 | Why is my beneficiary being denies? | 48 | trimmed_train |
9,562 | My card is about to expire. Are there any costs with a replacement card? How quick do you mail it to me? | 23 | trimmed_train |
9,206 | I want to activate my new card. | 56 | trimmed_train |
7,100 | Why will my transfer not go through?! Keep getting an error message. | 48 | trimmed_train |
5,848 | Why has my card been declined? | 19 | trimmed_train |
4,655 | what is the matter? | 17 | trimmed_train |
6,858 | I sent a payment but now it's not showing up. | 76 | trimmed_train |
6,240 | I am dissatisfied, I would like to close my account. | 15 | trimmed_train |
8,731 | Bank transfer to account did not show up, please help? | 71 | trimmed_train |
7,791 | Why do I need top-up to be verified? | 55 | trimmed_train |
1,896 | How much would it cost me for a bank transfer to top up my account? | 59 | trimmed_train |
8,361 | The exchange rate for foreign ATM currency is wrong. | 61 | trimmed_train |
2,600 | There was an extra fee when I paid with the card. | 38 | trimmed_train |
4,718 | Hi, i was checking my old statements and found a discrepancy with a large amount transaction. I am sure it was not done by me. Please let me know if i could raise a dispute as its very late. | 17 | trimmed_train |
8,595 | I was trying to top-up and my credit card was declined. Can you tell me why? | 8 | trimmed_train |
6,027 | Will my transfer be done soon? | 13 | trimmed_train |
6,451 | I noticed a duplicate charge on my statement. | 66 | trimmed_train |
2,107 | I need to stop a transaction that I made. | 44 | trimmed_train |
3,150 | Do all businesses take this card? | 60 | trimmed_train |
3,802 | Why do I need to verify my account? | 28 | trimmed_train |
470 | The fee charged when I changed rubles into British pounds was too much. | 18 | trimmed_train |
8,800 | I just lost my wallet and I think someone is using my card to withdraw my money. Can you please cancel or freeze my card?!! | 49 | trimmed_train |
6,274 | The ATM didnt return my card! | 45 | trimmed_train |
6,157 | I would like to close my account, as I'm not happy. | 15 | trimmed_train |
6,854 | What happens if my card payment is cancelled? | 76 | trimmed_train |
3,618 | There is a strange card payment I don't recognise. | 33 | trimmed_train |
9,092 | Are there any charges for European bank card for top up? | 73 | trimmed_train |
5,230 | My payment's stuck on pending. | 20 | trimmed_train |
5,044 | I tried to get money out of the Notting Hill ATM earlier, but I wasn't able to get anything out. Is there a problem with my card? It's the first time I tried using it. | 2 | trimmed_train |
3,094 | I did not get my virtual card yet, Why? | 27 | trimmed_train |
7,244 | There is a fee from a transfer that is not supposed to be here! | 29 | trimmed_train |
817 | How long will it take for my cash withdrawal to stop pending | 72 | trimmed_train |
2,836 | I'm still awaiting for the completion of the transaction. | 16 | trimmed_train |
4,845 | I happened to forget my passcode | 1 | trimmed_train |
621 | There must have been a mistake, why was I charged an extra pound? | 34 | trimmed_train |
3,522 | I'm noticing a payment/purchase at a company that I don't recognise. | 33 | trimmed_train |
6,164 | i'm not satisfied with the services and no longer want to be a customer | 15 | trimmed_train |
191 | I want to reactivate my card, I thought I had lost it but found it again in my jacket. | 36 | trimmed_train |
4,249 | Can I get my friends to add money to my account? | 54 | trimmed_train |
3,611 | There's a card payment I didn't make | 33 | trimmed_train |
2,231 | What do I have to do to cancel a transfer? | 44 | trimmed_train |
776 | Why do I still have a pending cash withdrawal? | 72 | trimmed_train |
3,200 | I put some money in my account the other day but now its gone? Why is this? | 58 | trimmed_train |
1,050 | When can I expect my card to arrive? | 52 | trimmed_train |
1,164 | Where do I find the auto top- up? | 4 | trimmed_train |
1,252 | I think my card is broke it's not working anymore | 74 | trimmed_train |
8,189 | I cannot get my disposable virtual card to work | 10 | trimmed_train |
3,607 | I need to freeze my card. There are charges on there that i did not authorize. They've been coming out for a couple of days. Can i get this money back? | 33 | trimmed_train |
4,633 | what is the word? | 17 | trimmed_train |
3,444 | When will my deposit be processed? | 12 | trimmed_train |
1,793 | Can I make a contactless payments? | 42 | trimmed_train |
7,726 | What do I do to verify a top-up? | 55 | trimmed_train |
5,885 | Explain why my card payment wouldn't go through. | 19 | trimmed_train |
8,682 | Where is the transfer to my account? | 71 | trimmed_train |
8,925 | i didnt put that money in my account | 49 | trimmed_train |
4,596 | Can I use a different bank ATM than my own? | 46 | trimmed_train |
8,159 | How would I go about getting a physical card to use in stores? | 11 | trimmed_train |
6,504 | what is source of my money | 25 | trimmed_train |
8,694 | Why hasn't my account updated to reflect my current balance? | 71 | trimmed_train |
245 | If my card was lost or stolen can I re-link it? | 36 | trimmed_train |
6,534 | How do I find out where my funds came from? | 25 | trimmed_train |
8,916 | How can I verify if a cash withdrawal was made from my account? I still have my card with me but I did not authorize the withdrawal that just occurred. | 49 | trimmed_train |
5,376 | Can I request a refund | 53 | trimmed_train |
162 | How do I make my card show up in the app? | 36 | trimmed_train |
698 | There is a strange 1£ charge that appears as pending on my statement. What's the cause for that? I haven't purchased anything for a pound. | 34 | trimmed_train |
9,536 | The date my card expires is coming up | 23 | trimmed_train |
4,445 | Is there a limit on disposable cards? | 51 | trimmed_train |
2,920 | What kind of cards are supported? What currency? | 14 | trimmed_train |
9,305 | Card activation is not working. What do i do? | 56 | trimmed_train |
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