id
int32 0
10k
| text
stringlengths 13
433
| label
int64 0
76
| Generalization
stringclasses 1
value |
|---|---|---|---|
7,813
|
Is there a charge for sending out more cards?
| 63
|
trimmed_train
|
5,427
|
I didn't enjoy my tutor session and want a refund back. How do I go about doing this?
| 53
|
trimmed_train
|
1,317
|
How do I check security settings using the app?
| 74
|
trimmed_train
|
8,899
|
A withdrawal is showing that I don't recognize
| 49
|
trimmed_train
|
2,004
|
I used my card to top up but it's saying it is still pending. What does this mean?
| 67
|
trimmed_train
|
1,405
|
Where can i exchange between GBP and USD
| 62
|
trimmed_train
|
4,757
|
There's a payment showing in the app today even though I have not used my card at all. I want a refund.
| 17
|
trimmed_train
|
3,504
|
There has been a payment in the App that has not be done by me.
| 33
|
trimmed_train
|
5,736
|
My account isn't showing the refund
| 50
|
trimmed_train
|
4,059
|
Where is my pin? I don't have it yet
| 32
|
trimmed_train
|
4,019
|
do i have to wait for a physical card before i get my pin
| 32
|
trimmed_train
|
1,235
|
auto-top up option can be found where?
| 4
|
trimmed_train
|
4,335
|
I need to transfer some money, can I use my credit card?
| 54
|
trimmed_train
|
847
|
I tried to take out some money from an ATM earlier today and it was declined. Looking on my screen now, I still see that it's pending for that amount. I didn't actually get that money, so I don't want it processed on my account.
| 72
|
trimmed_train
|
9,992
|
Is this card available to United States Residents?
| 68
|
trimmed_train
|
301
|
Do you know what your exchange rates are?
| 5
|
trimmed_train
|
4,879
|
Help! I've forgot my app passcode!
| 1
|
trimmed_train
|
1,006
|
Can it specifically be delivered on a certain date?
| 52
|
trimmed_train
|
3,739
|
How do I input a new address?
| 31
|
trimmed_train
|
165
|
Show me how to link the new card,
| 36
|
trimmed_train
|
1,939
|
My top up did not go through yet.
| 67
|
trimmed_train
|
6,760
|
Why would my card payment get reverted?
| 76
|
trimmed_train
|
3,773
|
Why on earth do you need so much personal id info from me?
| 28
|
trimmed_train
|
6,486
|
Show me how to look at the source of my current funds?
| 25
|
trimmed_train
|
2,667
|
Is there a fee for making a payment? If so, let me know why.
| 38
|
trimmed_train
|
6,747
|
My payment came back for something i'm trying to buy online? it's been doing it for two weeks. do you know what the issue is?
| 76
|
trimmed_train
|
1,732
|
What do I do if I have exceeded all my PIN tries?
| 24
|
trimmed_train
|
1,402
|
I need to exchange my GBP to AUD, how would I do this?
| 62
|
trimmed_train
|
7,514
|
My transfer is failing when I try to do it.
| 41
|
trimmed_train
|
5,906
|
Why has my card declined
| 19
|
trimmed_train
|
8,696
|
After transfering some money my balance hasn't changed.
| 71
|
trimmed_train
|
9,490
|
Hello, I have noticed a problem on my recent withdrawal at the banks atm machine. I made a transaction and upon receiving my funds from the machine, a fee was assessed to my withdrawal. Are these types of transactions free of charge?
| 39
|
trimmed_train
|
9,363
|
Why am I being charged for ATM cash withdrawals? The only reason I use it is because it's been free! Now you expect me to pay for them, and how much is that going to cost me?
| 39
|
trimmed_train
|
4,054
|
Where is my PIN?
| 32
|
trimmed_train
|
8,044
|
How can I top up my account with a cheque?
| 57
|
trimmed_train
|
5,482
|
I want my purchases cancelled.
| 53
|
trimmed_train
|
2,650
|
I see a fee that I think was charged because I paid by card.
| 38
|
trimmed_train
|
1,636
|
Is there an age limit to when my child can use these services?
| 35
|
trimmed_train
|
8,486
|
I believe my top up has failed
| 8
|
trimmed_train
|
4,497
|
My statement shows charges for things I never purchased. Were my account details stolen?
| 75
|
trimmed_train
|
2,872
|
Am I able to add money into my account using my American Express?
| 14
|
trimmed_train
|
5,825
|
I should have a refund in my statement but I can't see it
| 50
|
trimmed_train
|
9,131
|
Are there any charges for topping up my card?
| 73
|
trimmed_train
|
8,338
|
the exchange rate for my withdrawal is wrong
| 61
|
trimmed_train
|
751
|
When I used one of the ATMs in the city centre today, I tried to take out some money, but for whatever reason, the machine declined my card. Just checked it out in my account and that amount is still showing as pending! Is there any way that you can cancel this transaction, because I did not receive any money whatsoever from the ATM
| 72
|
trimmed_train
|
8,945
|
Are there any hidden extra fees for currency exchanges?
| 40
|
trimmed_train
|
1,749
|
What do I do if my PIN was blocked?
| 24
|
trimmed_train
|
5,756
|
Hi! A seller that I requested a refund from a long time ago has yet to send the money into my account, even though I keep checking it. Can the seller be contacted by you guys to see what's going on?
| 50
|
trimmed_train
|
238
|
You sent me a card and now I want to link it.
| 36
|
trimmed_train
|
478
|
I bought an item then noticed the exchange rate was wrong.
| 18
|
trimmed_train
|
1,754
|
I have exceeded all my PIN tries
| 24
|
trimmed_train
|
8,402
|
What can I do with a disposable virtual card?
| 7
|
trimmed_train
|
5,024
|
why wouldnt the atm give me money
| 2
|
trimmed_train
|
7,929
|
I need another card for a member of my family. Is this possible? How soon can I get one?
| 63
|
trimmed_train
|
909
|
What fiat currencies do you allow exchange with?
| 6
|
trimmed_train
|
239
|
How do I add my new card to the app?
| 36
|
trimmed_train
|
3,949
|
The app can't verify my information for identity proofing purposes.
| 26
|
trimmed_train
|
3,859
|
Why do you need to perform identity verification?
| 28
|
trimmed_train
|
9,983
|
I am in the EU. Can I get one of your cards?
| 68
|
trimmed_train
|
2,911
|
Can you accept my other card from the U.S.? It is the only other one I have.
| 14
|
trimmed_train
|
1,135
|
Do I need to set a limit on auto top-up?
| 4
|
trimmed_train
|
801
|
How long does it typically take for a pending ATM withdrawal to clear?
| 72
|
trimmed_train
|
4,567
|
What ATMs can I use my card at?
| 46
|
trimmed_train
|
5,512
|
I want to talk about an order that I placed a long time ago and have yet to receive. I demand a refund due to lack of delivery of the product! I refuse to pay for something I never got.
| 53
|
trimmed_train
|
9,480
|
i withdraw cash from the ATM and was charged a fee
| 39
|
trimmed_train
|
3,461
|
where is my money from this morning
| 12
|
trimmed_train
|
1,489
|
My card has been stolen. I reported it with the police, but I need to report it with you as well.
| 65
|
trimmed_train
|
5,359
|
My phone is lost I don't want someone to use my account, what can I do?
| 37
|
trimmed_train
|
3,810
|
Why is the identity check involved?
| 28
|
trimmed_train
|
6,811
|
Can you tell me why my card isn't letting me make purchases online? It's been 2 weeks I've been trying.
| 76
|
trimmed_train
|
211
|
What do I need to do to link my new card for my account?
| 36
|
trimmed_train
|
5,193
|
Why aren't my payment funds available to me?
| 20
|
trimmed_train
|
2,948
|
I want to top up by using a credit card, which ones do you support?
| 14
|
trimmed_train
|
2,420
|
The ATM gave me less cash than requested
| 0
|
trimmed_train
|
4,196
|
Mastercard is preferred to me.
| 64
|
trimmed_train
|
8,082
|
Is it possible to order a card?
| 11
|
trimmed_train
|
1,455
|
Can I use your app to exchange USD for GBP?
| 62
|
trimmed_train
|
2,179
|
Hey i need help urgently. I just realised I sent my payment to the wrong account number, there is a typo! Please cancel it immediately, I can't do it anymore from the app
| 44
|
trimmed_train
|
196
|
Will I need a new card or can I put my old card back into the app?
| 36
|
trimmed_train
|
720
|
Please explain the charge of 1L in error. I have purchased nothing in this amount.
| 34
|
trimmed_train
|
7,260
|
I thought that transfers are free. Why was I charged an extra fee?
| 29
|
trimmed_train
|
1,283
|
My card hasn't been working for even small transactions today.
| 74
|
trimmed_train
|
1,955
|
I tried to top up, but the funds show up as pending. I thought it was instant?
| 67
|
trimmed_train
|
5,929
|
I tried to pay with my card and it didn't work
| 19
|
trimmed_train
|
6,885
|
In what way can I change my PIN and where do I need to be?
| 21
|
trimmed_train
|
9,353
|
I don't understand why I was charged extra for withdrawing money?
| 39
|
trimmed_train
|
8,275
|
I believe that the rate of exchange for my cash withdrawl is incorrect.
| 61
|
trimmed_train
|
795
|
How long before I can see that my cash withdrawal has taken place?
| 72
|
trimmed_train
|
633
|
I was overcharged one extra pound!
| 34
|
trimmed_train
|
7,074
|
Am I allowed to transfer money to a beneficiary?
| 48
|
trimmed_train
|
6,609
|
I am waiting for the money to enter my account. How long does it take?
| 69
|
trimmed_train
|
4,565
|
Do I have to use bank approved ATM's
| 46
|
trimmed_train
|
9,130
|
Will I get charged fees when I add money with an international card?
| 73
|
trimmed_train
|
261
|
help me link my card
| 36
|
trimmed_train
|
2,427
|
I was not given the amount of cash I withdrew
| 0
|
trimmed_train
|
7,112
|
Hello I am unable to exchange the crypto currency through the app, i am very keen to buy. Please let me know the issue. interested buying crypto currency but i am unable to purchase it through the application,i do want to do the exchange, Could you please let me know what is the problem?
| 48
|
trimmed_train
|
9,648
|
Can I use google pay for topping -up
| 30
|
trimmed_train
|
7,315
|
Why was my transfer charged a fee?
| 29
|
trimmed_train
|
1,888
|
Are you aware of any charges for receiving money?
| 59
|
trimmed_train
|
6,977
|
Tell me how to setup a new PIN.
| 21
|
trimmed_train
|
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