id
int32 0
10k
| text
stringlengths 13
433
| label
int64 0
76
| Generalization
stringclasses 1
value |
|---|---|---|---|
8,371
|
What do you use disposable cards on?
| 7
|
trimmed_train
|
6,280
|
An ATM machine didn't return my card.
| 45
|
trimmed_train
|
1,108
|
How long are deliveries to the US?
| 52
|
trimmed_train
|
7,635
|
I have zero dollars in my account. Can I submit additional funds via bank transfer?
| 70
|
trimmed_train
|
7,372
|
Can I transfer my salary if its in GBP?
| 47
|
trimmed_train
|
1,904
|
Does it cost me to add cash?
| 59
|
trimmed_train
|
1,322
|
Today I used my card at a restaurant and it was declined. Why?
| 74
|
trimmed_train
|
3,170
|
Why was my top up reverted?
| 58
|
trimmed_train
|
6,411
|
Hello, I was just went through my recent transaction on my bank account and I just noticed that I was charged twice at a place that ate at this past week. Can I get that second transaction removed from my account?
| 66
|
trimmed_train
|
4,493
|
There's a possibility that my card was compromised.
| 75
|
trimmed_train
|
786
|
How long does it take for cash withdrawals to hit my account?
| 72
|
trimmed_train
|
1,794
|
I can't get a contactless payment to work.
| 42
|
trimmed_train
|
6,148
|
I need to delete my account, please.
| 15
|
trimmed_train
|
6,571
|
can i see money source?
| 25
|
trimmed_train
|
1,233
|
When traveling, is it possible for it to add money at specific time intervals?
| 4
|
trimmed_train
|
1,146
|
is there a way to do automatic top up
| 4
|
trimmed_train
|
7,573
|
I want to op up my account by using bank transfer. How do I go about it?
| 70
|
trimmed_train
|
8,357
|
I made an ATM withdrawal over the holiday and then later realized I was charged an exorbitant fee! I never would've made this withdrawal if I'd known I'd be charged so much.
| 61
|
trimmed_train
|
968
|
Does my account have the option to hold multiple currencies?
| 6
|
trimmed_train
|
4,347
|
How many disposable cards am I allowed to have?
| 51
|
trimmed_train
|
8,719
|
When does a UK transfer show up?
| 71
|
trimmed_train
|
9,076
|
What are the charges for topping up US card?
| 73
|
trimmed_train
|
5,775
|
I keep checking to see if I've received a refund that I requested from a seller, but I'm not seeing the refund. I need you to help me get the refund.
| 50
|
trimmed_train
|
5,153
|
There is a payment that has not processed.
| 20
|
trimmed_train
|
2,590
|
Why do I have to pay extra for using my card?
| 38
|
trimmed_train
|
1,391
|
How do I change my AUD into GBP?
| 62
|
trimmed_train
|
5,962
|
I keep trying to use my card to buy some things and you keep declining it. Why? I've tried multiple times to make it go through but it won't.
| 19
|
trimmed_train
|
7,893
|
I'd like to get another card
| 63
|
trimmed_train
|
1,686
|
I cannot try my PIN anymore.
| 24
|
trimmed_train
|
101
|
I have not received my card and it's been a week, what do I do?
| 22
|
trimmed_train
|
3,490
|
There are a couple payments with my card shown in the app that i really didn't make myself. What's going on with this, does someone has access to my card?!
| 33
|
trimmed_train
|
6,807
|
Why did you cancel my card payment?
| 76
|
trimmed_train
|
7,752
|
is there a reason i need to verify top up
| 55
|
trimmed_train
|
7,493
|
Hi, I have been transferring money to my friends since morning, but all my transactions were getting failed. Can you please look into this issue.
| 41
|
trimmed_train
|
1,958
|
My top up did not complete.
| 67
|
trimmed_train
|
507
|
An item I bought had the wrong exchange rate applied.
| 18
|
trimmed_train
|
2,990
|
What cards do you support
| 14
|
trimmed_train
|
9,721
|
Can I top up my account with Google Pay?
| 30
|
trimmed_train
|
6,721
|
Money transfer help? How long?
| 69
|
trimmed_train
|
7,854
|
How do i request more physical cards?
| 63
|
trimmed_train
|
1,507
|
i need help, i lost my card
| 65
|
trimmed_train
|
5,386
|
I want to know about your refund policy.
| 53
|
trimmed_train
|
9,901
|
What countries do you operate in?
| 68
|
trimmed_train
|
8,158
|
I'm interested in getting a card. How does one go about doing that?
| 11
|
trimmed_train
|
6,768
|
I had a payment reverted and would like to figure out why.
| 76
|
trimmed_train
|
9,912
|
Is it possible for a person who lives in the US to get a card?
| 68
|
trimmed_train
|
6,689
|
I must quickly transfer something from China, and I need to know how long it will take.
| 69
|
trimmed_train
|
9,464
|
It seems I've suddenly been charged for my recent ATM cash withdrawal. What's up with that? I though withdrawals are free, you never charged me so far!
| 39
|
trimmed_train
|
8,310
|
While abroad I got cash, and a wrong exchange rate was applied.
| 61
|
trimmed_train
|
7,953
|
Is there such thing as top up by cheque?
| 57
|
trimmed_train
|
1,547
|
My card is missing.
| 65
|
trimmed_train
|
5,965
|
My card payment won't work.
| 19
|
trimmed_train
|
2,564
|
There was an extra charge when I used my card
| 38
|
trimmed_train
|
2,848
|
Could you please help me? I made my rent payment and have double checked that I sent it to the right account. The person receiving it says he has not received it but it shows complete on my side.
| 16
|
trimmed_train
|
4,096
|
Where do I find my PIN for my new card?
| 32
|
trimmed_train
|
2,305
|
Can someone please tell me how much I can top-up?
| 9
|
trimmed_train
|
7,456
|
My transfer failed when I tried.
| 41
|
trimmed_train
|
6,476
|
A duplicated payment was made for something.
| 66
|
trimmed_train
|
154
|
I was able to find my card. How to I go about putting it into my app?
| 36
|
trimmed_train
|
1,332
|
I think my card is broken or something. I tried using it and it wouldn't go through, please help.
| 74
|
trimmed_train
|
4,863
|
I think my passcode was changed
| 1
|
trimmed_train
|
2,405
|
I took out cash from the ATM, but something must have went wrong, My account shows the correct amount of cash I took out, but the ATM didn't give me that amount. How do I get my money back?
| 0
|
trimmed_train
|
3,908
|
Help me verify my identification.
| 26
|
trimmed_train
|
6,711
|
How long does it take for a transfer to reach my account?
| 69
|
trimmed_train
|
6,283
|
What should I do if the atm eats my card?
| 45
|
trimmed_train
|
5,943
|
My card payment doesn't work.
| 19
|
trimmed_train
|
8,877
|
My identity has been stolen. I still have my physical card but there are charges I didn't make on my account. How do I cancel this card or dispute the charges?
| 49
|
trimmed_train
|
6,915
|
Can my PIN changed remotely without visiting a bank?
| 21
|
trimmed_train
|
662
|
Hello, there seems to be a billing mistake associated with my account. My app was charged $1 more than it should have. Could you please explain why this may have happened?
| 34
|
trimmed_train
|
9,698
|
Help me please, My Apple Pay American Express top up does not work.
| 30
|
trimmed_train
|
4,316
|
I cannot tell what my top up currently is.
| 54
|
trimmed_train
|
3,772
|
I do not feel comfortable verifying my identity.
| 28
|
trimmed_train
|
3,882
|
I'm not verifying my identity.
| 28
|
trimmed_train
|
7,305
|
Hey I thought transfers were free. Why are you charging me?
| 29
|
trimmed_train
|
6,419
|
Hi, I checked my transactions and saw that I was charged twice during a restaurant visit. I would like to get my money back.
| 66
|
trimmed_train
|
5,708
|
I can not find my refund.
| 50
|
trimmed_train
|
4,213
|
Mastercard is my preferred company.
| 64
|
trimmed_train
|
8,248
|
Can i get money in my home currency at some ATM ? As I am on holiday and bit concerned because i do not have any cash with me . Is it possible to withdraw without any additional cost.
| 61
|
trimmed_train
|
7,787
|
Tell me how to verify a top up.
| 55
|
trimmed_train
|
1,019
|
Can I choose when my card is delivered?
| 52
|
trimmed_train
|
4,892
|
I want to reset my passcode, how can I do that?
| 1
|
trimmed_train
|
3,206
|
Why has my top up been cancelled
| 58
|
trimmed_train
|
6,524
|
Is there a way to see where my money originally came from?
| 25
|
trimmed_train
|
47
|
Should I keep waiting for my card to be delivered?
| 22
|
trimmed_train
|
6,259
|
The ATM took my card.
| 45
|
trimmed_train
|
2,810
|
I payed my rent to my landlord a few days ago and he is saying the it never went though. Everything looks good to me and I even double checked the account number. I don't know what could be causing the confusion. Can you help me please?
| 16
|
trimmed_train
|
5,588
|
How can I check for an unsupported merchant for my transfer request?
| 43
|
trimmed_train
|
1,546
|
I think my wallet fell out on the Tube today! I realized as soon as I got to my desk. How do I cut off the card?
| 65
|
trimmed_train
|
6,635
|
How long does a transfer from the US take?
| 69
|
trimmed_train
|
7,239
|
I thought you guys offered free transfers. Why was I charged?
| 29
|
trimmed_train
|
4,350
|
Can I get a disposable card? How many can I have? How often can I use them?
| 51
|
trimmed_train
|
8,299
|
The exchange rate was different when I got cash
| 61
|
trimmed_train
|
5,603
|
Why did my transfer get declined?
| 43
|
trimmed_train
|
7,442
|
Can you tell me why my transfer is failing and help resolve?
| 41
|
trimmed_train
|
6,899
|
Can I change my PIN remotely?
| 21
|
trimmed_train
|
1,696
|
I forgot my PIN number.
| 24
|
trimmed_train
|
2,276
|
What is the maximum top up?
| 9
|
trimmed_train
|
6,017
|
How long do EU transfers actually take? I recently bought something online a few days ago, sent the money immediately online but the seller says it's still not there yet.
| 13
|
trimmed_train
|
7,529
|
Why are my transfers not going through. I have tried over 4 times to get it to work. This is just a simple transfer. Is something else causing this in the system? Is it broken?
| 41
|
trimmed_train
|
1,589
|
Can my 8 year old grandson open an account at the bank?
| 35
|
trimmed_train
|
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