id
int32 0
10k
| text
stringlengths 13
433
| label
int64 0
76
| Generalization
stringclasses 1
value |
|---|---|---|---|
5,148
|
I made a card payment by my card but it failed. Please let me know when the payment will get completed as its still pending.
| 20
|
trimmed_train
|
3,295
|
Why has my top up been returned?
| 58
|
trimmed_train
|
2,501
|
I tried to withdraw 50 pounds but it only gave me 30. Where is the rest of my money?
| 0
|
trimmed_train
|
3,819
|
Can I go ahead and use my account even though my identify hasn't been verified yet?
| 28
|
trimmed_train
|
7,345
|
How do I transfer funds if I am paid in GBP?
| 47
|
trimmed_train
|
6,952
|
Am I able to change my PIN at certain cash machines?
| 21
|
trimmed_train
|
2,232
|
I wanted to transfer money to another account, but now I don't have to so I'd like to cancel said transfer. How can I do that?
| 44
|
trimmed_train
|
2,745
|
My friend says he hasn't received my transaction
| 16
|
trimmed_train
|
2,828
|
Why is the transaction to my friend still pending?
| 16
|
trimmed_train
|
5,695
|
Where is my recent refund in the my statement?
| 50
|
trimmed_train
|
3,058
|
And do you have virtual cards instead of physical ones?
| 27
|
trimmed_train
|
1,149
|
If I don't have much money in the account can I auto top-up?
| 4
|
trimmed_train
|
8,046
|
Do you accept cheques for top ups?
| 57
|
trimmed_train
|
3,149
|
What businesses can I use this card with?
| 60
|
trimmed_train
|
8,848
|
The app says that I got cash in an ATM and I didn't
| 49
|
trimmed_train
|
5,821
|
I returned something to a store but can't see my refund.
| 50
|
trimmed_train
|
750
|
Why has my withdrawal not posted?
| 72
|
trimmed_train
|
281
|
I just received a new card, where do I go to link it to my account?
| 36
|
trimmed_train
|
7,627
|
I need more money in my account. Can I add more by transferring?
| 70
|
trimmed_train
|
3,336
|
Where is my missing cheque I deposited?
| 12
|
trimmed_train
|
5,378
|
Where do I go for a refund?
| 53
|
trimmed_train
|
174
|
Okay, I found my card, can I put it back in the app?
| 36
|
trimmed_train
|
9,465
|
I believe i was charged for making a withdrawal after i went grocery shopping. Are you guys charging for this now?
| 39
|
trimmed_train
|
3,486
|
I don't understand where this charge came from.
| 33
|
trimmed_train
|
6,585
|
How can I find out where the funds are flow?
| 25
|
trimmed_train
|
7,476
|
Why can I not make a transfer?
| 41
|
trimmed_train
|
9,571
|
Do I need to order a new card if mine is expiring?
| 23
|
trimmed_train
|
7,908
|
Will it cost me to get a second card?
| 63
|
trimmed_train
|
2,762
|
I transferred some money but it is not here yet
| 16
|
trimmed_train
|
3,498
|
I do not recognise the card payment.
| 33
|
trimmed_train
|
6,158
|
What's the process for terminating an account?
| 15
|
trimmed_train
|
7,065
|
For what reason can I not transfer money to a beneficiary?
| 48
|
trimmed_train
|
989
|
If I was travelling abroad, would I be able to hold currencies in euros?
| 6
|
trimmed_train
|
6,217
|
Please help me delete this account.
| 15
|
trimmed_train
|
6,263
|
The ATM did not give me my card back?
| 45
|
trimmed_train
|
952
|
Please tell me which fiat currencies you support.
| 6
|
trimmed_train
|
7,089
|
I have been trying to exchange this for crypto but the app won't work could you please help me?
| 48
|
trimmed_train
|
2,975
|
I only have one more US credit card, is it accepted?
| 14
|
trimmed_train
|
5,757
|
Why is the refund not on my statement?
| 50
|
trimmed_train
|
9,226
|
How do I activate my card, so that I can start using it?
| 56
|
trimmed_train
|
2,168
|
I am trying to revert a transcation I did this morning
| 44
|
trimmed_train
|
9,164
|
Are there fees for adding money with an International card?
| 73
|
trimmed_train
|
1,835
|
Am I charged for receiving money?
| 59
|
trimmed_train
|
9,159
|
I need to know what charges I will incur for using a European card for top up.
| 73
|
trimmed_train
|
9,981
|
Which countries are you in?
| 68
|
trimmed_train
|
9,701
|
what can I do if I got my American Express in Apple Bay but top up is not working?
| 30
|
trimmed_train
|
9,388
|
Why are you charging for cash withdrawals? I went to withdraw some money earlier today after getting my groceries, and it appears there is a fee that wasn't there before
| 39
|
trimmed_train
|
5,295
|
I lost my phone. What do I need to do?
| 37
|
trimmed_train
|
7,801
|
I CAN NOT FIND THE TOP-UP VERIFICATION CODE.
| 55
|
trimmed_train
|
481
|
They used the wrong rate when I made a purchase with foreign currency.
| 18
|
trimmed_train
|
9,549
|
What happens after my card expires?
| 23
|
trimmed_train
|
3,728
|
I moved and would like to change my address.
| 31
|
trimmed_train
|
1,464
|
Whats types of currency can I exchange?
| 62
|
trimmed_train
|
3,937
|
I am having a problem with verifying my identity.
| 26
|
trimmed_train
|
3,919
|
My identity verification didn't work
| 26
|
trimmed_train
|
8,368
|
You applied the wrong exchange rate while I was traveling outside the country.
| 61
|
trimmed_train
|
1,803
|
How can I fix my contactless?
| 42
|
trimmed_train
|
7,067
|
i tried to transfer cryptocurrency into my account but was denied
| 48
|
trimmed_train
|
2,734
|
Why hasn't my transaction arrived?
| 16
|
trimmed_train
|
9,857
|
Where in the app do I go to verify my identity?
| 3
|
trimmed_train
|
2,209
|
There's been a transaction to the wrong account.
| 44
|
trimmed_train
|
9,351
|
Why am I charged a fee for withdrawing cash?
| 39
|
trimmed_train
|
3,330
|
i need help. I updated my balance with a check yesterday and Im not seeing it. Can you look at my account to see what went wrong?
| 12
|
trimmed_train
|
3,570
|
The App shows a fraudulent payment made on my account.
| 33
|
trimmed_train
|
9,566
|
My card is about to expire. How do I order another?
| 23
|
trimmed_train
|
2,960
|
Help me use American Express to add money to the account.
| 14
|
trimmed_train
|
1,306
|
Can I use app to reset PIN attempts?
| 74
|
trimmed_train
|
1,018
|
I need my card soon.
| 52
|
trimmed_train
|
7,952
|
Do you take checks?
| 57
|
trimmed_train
|
8,554
|
Could you please recommend what I should do if my card keeps getting declined? I planned to top-up today but I am unable to get it to work. I need a fast solution to this problem.
| 8
|
trimmed_train
|
6,389
|
One of my payments was doubled
| 66
|
trimmed_train
|
7,793
|
What is the verification process for my card?
| 55
|
trimmed_train
|
4,360
|
Help me create several temp cards every day.
| 51
|
trimmed_train
|
678
|
There is an extra charge on my account I didn't authorise, it's just £1, what is it?
| 34
|
trimmed_train
|
7,843
|
I would like some more physical cards, what is my limit?
| 63
|
trimmed_train
|
2,689
|
Can you explain why I was charged extra when I used the card?
| 38
|
trimmed_train
|
7,433
|
Your system is broken. My transfers keep failing, 5 times now.
| 41
|
trimmed_train
|
4,791
|
Why is there a direct debit fee in the App when I didn't do it?
| 17
|
trimmed_train
|
6,161
|
I want to cancel my account.
| 15
|
trimmed_train
|
8,518
|
I topped up my card but the app rejected it.
| 8
|
trimmed_train
|
5,535
|
Can I have a refund for one of your products?
| 53
|
trimmed_train
|
5,075
|
I attempted to get money in cash but it was refused!
| 2
|
trimmed_train
|
2,788
|
I have not received the completed transaction.
| 16
|
trimmed_train
|
5,597
|
It appears my transfer was declined.
| 43
|
trimmed_train
|
8,804
|
I think someone stole money from my card
| 49
|
trimmed_train
|
783
|
What does pending mean on a cash withdrawal?
| 72
|
trimmed_train
|
6,598
|
How long does it take to get my money
| 69
|
trimmed_train
|
8,869
|
In the app, I see a withdrawal I didn't make.
| 49
|
trimmed_train
|
1,721
|
After putting in the wrong PIN too many times, I was blocked. Can you assist me in changing it?
| 24
|
trimmed_train
|
6,010
|
Tell me why my transfer is pending.
| 13
|
trimmed_train
|
6,972
|
How can I change my old pin to a new one?
| 21
|
trimmed_train
|
9,367
|
Why was i charged for making a withdrawal? After i went grocery shopping i withdrew some money from my account and now there is another charge.
| 39
|
trimmed_train
|
9,781
|
What do I need to do to perform identity checks?
| 3
|
trimmed_train
|
3,536
|
I've never been to that store. That's a fraudulent charge.
| 33
|
trimmed_train
|
3,294
|
Why did my top up get pulled back out?
| 58
|
trimmed_train
|
7,241
|
I do not like this, I made a simple transfer but I have an additional charge for doing so.
| 29
|
trimmed_train
|
9,931
|
What are the countries you have offices in?
| 68
|
trimmed_train
|
142
|
My new card isn't here and it was issued a week ago.
| 22
|
trimmed_train
|
2,154
|
Hi , I just came to know I made the wrong transaction yesterday. Would you please make it correct?I need it by tomorrow.
| 44
|
trimmed_train
|
5,005
|
I tried to pull cash from an ATM but it wouldn't let me.
| 2
|
trimmed_train
|
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