id
int32 0
10k
| text
stringlengths 13
433
| label
int64 0
76
| Generalization
stringclasses 1
value |
|---|---|---|---|
4,906
|
I don't have my passcode to access the app.
| 1
|
trimmed_train
|
175
|
Can I reactivate a card?
| 36
|
trimmed_train
|
6,707
|
How long does it take for the money to show up in my account?
| 69
|
trimmed_train
|
8,291
|
how come when i got cash the exchange rate was different than it should be
| 61
|
trimmed_train
|
9,926
|
What countries do your services support?
| 68
|
trimmed_train
|
8,488
|
My credit card for was not approved for a top-up transaction. What happened?
| 8
|
trimmed_train
|
854
|
I have a cash withdrawal that says it's pending, why?
| 72
|
trimmed_train
|
8,724
|
I made a transfer from France a couple days ago and don't see the transaction yet. How long does an international transfer take?
| 71
|
trimmed_train
|
6,193
|
I need to terminate my account.
| 15
|
trimmed_train
|
4,609
|
Are there any ATM's near me that accept this card?
| 46
|
trimmed_train
|
5,037
|
The ATM cancelled a transaction on me when I was trying to get some cash out.
| 2
|
trimmed_train
|
7,185
|
I got charged a fee for transferring money.
| 29
|
trimmed_train
|
7,989
|
how do i find top up for cash deposit
| 57
|
trimmed_train
|
4,643
|
i would like to dispute a direct debit payment
| 17
|
trimmed_train
|
711
|
Is the 1 pound charge going to be reimbursed on my card?
| 34
|
trimmed_train
|
9,962
|
If I don't live in the UK, can I still get a card?
| 68
|
trimmed_train
|
2,324
|
what are limits to top up
| 9
|
trimmed_train
|
4,489
|
I think my card has been used by somebody else since I was never in the little town where some transactions on this bill have come from. Please stop this right away.
| 75
|
trimmed_train
|
3,189
|
Why didn't my top up work?
| 58
|
trimmed_train
|
2,733
|
My cash transaction isn't showing on my account
| 16
|
trimmed_train
|
2,511
|
There was a fee charged when I paid with my card.
| 38
|
trimmed_train
|
492
|
I noticed an extra charge on the purchase that I made last Saturday on my account. Can you see if I received the correct exchange rate?
| 18
|
trimmed_train
|
9,149
|
What top up charges are there for US cards?
| 73
|
trimmed_train
|
3,506
|
I'm checking the app and I see a payment that's not mine.
| 33
|
trimmed_train
|
5,640
|
I can't seem to figure out why my transfers are getting declined.
| 43
|
trimmed_train
|
6,056
|
I recently purchased something and the seller says my money has not arrived yet. It was in EU's. How long does this take?
| 13
|
trimmed_train
|
7,702
|
How do I find the top-up verification code?
| 55
|
trimmed_train
|
8,057
|
Is it possible to get a physical card?
| 11
|
trimmed_train
|
3,904
|
Why is my identity not being verified?
| 26
|
trimmed_train
|
3,270
|
Explain why my top up would be reverted.
| 58
|
trimmed_train
|
5,685
|
A refund is taking too long.
| 50
|
trimmed_train
|
876
|
my cash withdrawal has not come out of my account yet.
| 72
|
trimmed_train
|
3,334
|
When will my deposit from this morning show up?
| 12
|
trimmed_train
|
3,158
|
For what reason did my top-up get cancelled?
| 58
|
trimmed_train
|
5,652
|
Why does my card continually get declined? I thought I had enough money in there but I've tried several times now and it still isn't working.
| 43
|
trimmed_train
|
6,391
|
I should only have one charge, but it shows two.
| 66
|
trimmed_train
|
2,830
|
I have checked the account information several times to be sure that it is correct, but the in country transfer I did a few days ago still has not appeared! What is the hold up?
| 16
|
trimmed_train
|
5,449
|
Hello I changed my mind and really need a refund on something I bought recently. Can you please cancel the transaction and get me my money back. Please it's urgent.
| 53
|
trimmed_train
|
8,379
|
Can you tell me about these disposable virtual cards?
| 7
|
trimmed_train
|
7,728
|
How to verify top up card?
| 55
|
trimmed_train
|
1,555
|
My card was stolen last night.
| 65
|
trimmed_train
|
960
|
I'm interested in holding and exchange for flat currencies, what do you support?
| 6
|
trimmed_train
|
477
|
It seems that something went wrong with my exchange. I changed Russian Ruble into UK pounds but have been charged entirely too much!
| 18
|
trimmed_train
|
6,665
|
How quickly can I transfer something to China?
| 69
|
trimmed_train
|
1,522
|
My card has gone missing.
| 65
|
trimmed_train
|
4,300
|
I used my card to top-up but the money is gone!
| 54
|
trimmed_train
|
4,903
|
How can I reset my passcode?
| 1
|
trimmed_train
|
3,543
|
There is a record of payment I never submitted on the app.
| 33
|
trimmed_train
|
7,101
|
My transfer to a beneficiary was rejected.
| 48
|
trimmed_train
|
3,191
|
How does my top-up got cancelled?
| 58
|
trimmed_train
|
9,487
|
Why was there a fee with my cash withdrawal?
| 39
|
trimmed_train
|
3,878
|
I keep being asked to verify my identity. Is this normal?
| 28
|
trimmed_train
|
5,456
|
I bought something online a week ago and i never got it in the mail.Can I just get my money back now I don't want to keep waiting on something that isn't going to show up.
| 53
|
trimmed_train
|
3,494
|
I have an unusual payment in my statement
| 33
|
trimmed_train
|
5,947
|
My payment has been declined several times. Can you help me?
| 19
|
trimmed_train
|
6,385
|
My account is showing a double charge.
| 66
|
trimmed_train
|
8,519
|
I attempted to top-up with my card this morning, but the transaction was unsuccessful. I received the card two days ago and was successful using it previously. Could you please help me?
| 8
|
trimmed_train
|
7,095
|
I was unable to transfer money to a beneficiary.
| 48
|
trimmed_train
|
48
|
Can I track when my card will be delivered?
| 22
|
trimmed_train
|
8,922
|
What is the strange cash withdrawal on my statement?
| 49
|
trimmed_train
|
5,293
|
I think my phone was stolen. What can I do?
| 37
|
trimmed_train
|
8,988
|
is there a frequent currency discount?
| 40
|
trimmed_train
|
8,254
|
I was needing you to see if the exchange rate is correct from when i got cash
| 61
|
trimmed_train
|
5,549
|
While doing a transfer, it says declined.
| 43
|
trimmed_train
|
2,967
|
Is American Express accepted?
| 14
|
trimmed_train
|
8,269
|
My exchange rate is wrong when I get cash.
| 61
|
trimmed_train
|
1,549
|
Is there any way for you to find my card?
| 65
|
trimmed_train
|
995
|
I would like to know which fiat currencies are recognized by your organization.
| 6
|
trimmed_train
|
8,849
|
Please help me figure out the reason for the odd withdrawal amount from my account?
| 49
|
trimmed_train
|
4,464
|
How do I stop fraud to my account?
| 75
|
trimmed_train
|
4,183
|
Can I choose between Visa or MasterCard?
| 64
|
trimmed_train
|
7,497
|
What went wrong when I tried to do my transfer?
| 41
|
trimmed_train
|
7,253
|
Someone made a mistake on my money transfer because I was charged extra fees.
| 29
|
trimmed_train
|
8,773
|
Balance is not up to date.
| 71
|
trimmed_train
|
7,306
|
I transferred money to a receiver within the EU and they received a lesser amount than expected. Now I will have to send additional money to the receiver in order to make up the difference. I'm not sure what went wrong, can you please advise?
| 29
|
trimmed_train
|
543
|
I didn't receive the correct exchange rate for an item that I bought.
| 18
|
trimmed_train
|
7,837
|
Can I have a supplementary card?
| 63
|
trimmed_train
|
4,816
|
I am unable to access my app due to forgetting my passcode.
| 1
|
trimmed_train
|
8,293
|
How can I get money in my home currency while I'm traveling internationally? I wanted to take it out of a local ATM but am worried that I will get charged extra fees.
| 61
|
trimmed_train
|
6,929
|
I think my pin has been compromised, what do I do?
| 21
|
trimmed_train
|
560
|
The exchange rate is bad. Are you sure this is the exchange rate?
| 18
|
trimmed_train
|
6,697
|
Will it take more than 3 days for my transfer to reach my account?
| 69
|
trimmed_train
|
9,860
|
why do I need to show ID
| 3
|
trimmed_train
|
7,492
|
Why didn't this transfer work?
| 41
|
trimmed_train
|
937
|
Is EUR one of the currencies you deal with?
| 6
|
trimmed_train
|
9,055
|
Do I need to pay more for exchanging currencies?
| 40
|
trimmed_train
|
3,966
|
Why is my identity not verified?
| 26
|
trimmed_train
|
3,362
|
Dude I put money in the ATM last week but it ain't there! I need the money now figure this out!
| 12
|
trimmed_train
|
1,776
|
Can you unblock my pin because I put the wrong one too many times.
| 24
|
trimmed_train
|
7,870
|
Will I get charged for sending out more cards?
| 63
|
trimmed_train
|
3,785
|
which identity details are required
| 28
|
trimmed_train
|
9,703
|
where do I top up my google pay?
| 30
|
trimmed_train
|
6,561
|
How can I tell the source for my available funds?
| 25
|
trimmed_train
|
1,706
|
My PIN is locked, how do I unlock it?
| 24
|
trimmed_train
|
1,945
|
I topped up but it isn't in my account
| 67
|
trimmed_train
|
8,271
|
When I got cash the exchange rate was wrong
| 61
|
trimmed_train
|
5,367
|
Everything was stolen from me. I can't use the app. Please advise.
| 37
|
trimmed_train
|
4,660
|
I was just going over my transactions for the past couple of months and noticed a large type charge that I know I did not make. Even though it's been a while can I please still dispute this?
| 17
|
trimmed_train
|
4,653
|
Is there a strict timeline regarding disputing transactions made on my account? I just noticed a fraudulent charge on a statement from a couple months ago.
| 17
|
trimmed_train
|
4,415
|
I must make several disposable cards every day.
| 51
|
trimmed_train
|
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