id
int32 0
10k
| text
stringlengths 13
433
| label
int64 0
76
| Generalization
stringclasses 1
value |
|---|---|---|---|
4,711
|
There's a direct debit payment that I don't recognize.
| 17
|
trimmed_train
|
2,336
|
The ATM didn't give me enough money.
| 0
|
trimmed_train
|
6,284
|
What do I do? The ATM took my card!
| 45
|
trimmed_train
|
9,173
|
Is there a fee for adding funds with a credit card?
| 73
|
trimmed_train
|
1,141
|
How do I start auto top up?
| 4
|
trimmed_train
|
117
|
Is my new bank card on the way and is there a way to track it?
| 22
|
trimmed_train
|
6,377
|
I was charged multiple times for one transaction.
| 66
|
trimmed_train
|
8,874
|
Somebody is taking money out of my account without my approval in another town separate from me. Please place a freeze on my account until I can make it to the bank.
| 49
|
trimmed_train
|
1,499
|
I think my card is stolen!
| 65
|
trimmed_train
|
2,238
|
What's the limit to how much I can top up?
| 9
|
trimmed_train
|
9,265
|
I would like to have assistance with activating my card.
| 56
|
trimmed_train
|
2,438
|
Earlier today I took money out the ATM. After checking the app the amount is so much higher than the amount I received.
| 0
|
trimmed_train
|
3,272
|
I thought crypto top up with something you offered and it does not appear that it's working even though the money has disappeared out of my account. Can you tell me what's going on?
| 58
|
trimmed_train
|
6,522
|
help me find where this money came from
| 25
|
trimmed_train
|
4,582
|
How can I find an ATM that accepts this card?
| 46
|
trimmed_train
|
9,290
|
Card activation steps
| 56
|
trimmed_train
|
9,561
|
What to do if my card is about to expire?
| 23
|
trimmed_train
|
5,895
|
My card was declined
| 19
|
trimmed_train
|
1,870
|
How much do I need to pay for a transfer?
| 59
|
trimmed_train
|
6,574
|
Where can I find my fund information?
| 25
|
trimmed_train
|
2,685
|
When do you charge fees on accounts? I just saw a charge on my statement.
| 38
|
trimmed_train
|
3,183
|
Did you revert my top up?
| 58
|
trimmed_train
|
9,950
|
Can I get a card that works in other countries like Africa and Indonesia?
| 68
|
trimmed_train
|
4,714
|
The app is showing a direct debit transaction that I did not perform
| 17
|
trimmed_train
|
5,391
|
My product hasn't arrived even though I ordered it a while ago. I want a refund!
| 53
|
trimmed_train
|
2,886
|
How can I fund another account with my American Express?
| 14
|
trimmed_train
|
9,942
|
I have my residency in the US, but I would love to get a card.
| 68
|
trimmed_train
|
2,185
|
I goofed up and used the wrong account. Please help.
| 44
|
trimmed_train
|
1,768
|
My PIN has been blocked, what should I do?
| 24
|
trimmed_train
|
3,697
|
How can I change my information?
| 31
|
trimmed_train
|
2,189
|
My transaction is on the wrong account.
| 44
|
trimmed_train
|
4,931
|
How come I can't get money at the ATM
| 2
|
trimmed_train
|
9,732
|
Will be Apple Watch be able to let me top up?
| 30
|
trimmed_train
|
4,235
|
My money I had was gone and I could not get gas!
| 54
|
trimmed_train
|
1,245
|
I can't use my card because it is not working.
| 74
|
trimmed_train
|
8,439
|
How do I use disposable cards?
| 7
|
trimmed_train
|
534
|
When I purchased a product in another country the currency exchange was incorrect.
| 18
|
trimmed_train
|
80
|
Is there a reason my new card hasn't arrived yet?
| 22
|
trimmed_train
|
6,592
|
What is the source of the money in my account?
| 25
|
trimmed_train
|
9,168
|
Will you charge me more if I top up with an international card?
| 73
|
trimmed_train
|
9,508
|
What is the fee for a cash withdrawal?
| 39
|
trimmed_train
|
2,410
|
I tried to withdraw some money from an ATM this morning but wasn't able to get the amount of cash I needed. The amount in the app says what I was trying to withdraw was deducted, but I don't have any money. What do I do about this?
| 0
|
trimmed_train
|
2,117
|
Can you help me to quickly cancel a transaction I accidentally did to the wrong account?
| 44
|
trimmed_train
|
5,475
|
I'd like to get a refund for something I bought, is that possible?
| 53
|
trimmed_train
|
6,683
|
There is an urgent transfer I need to make from China. How long will it take to get it processed?
| 69
|
trimmed_train
|
6,987
|
Where do I go to change my PIN?
| 21
|
trimmed_train
|
8,643
|
I was wondering if international transfers take longer than normal because I made a transfer from France a couple of days ago and nothing has happened yet?
| 71
|
trimmed_train
|
7,844
|
Can I have a duplicate second card?
| 63
|
trimmed_train
|
1,082
|
My card is needed soon
| 52
|
trimmed_train
|
667
|
Why did a transaction I made charge me $1?
| 34
|
trimmed_train
|
6,245
|
What do I do if the ATM took my card?
| 45
|
trimmed_train
|
8,639
|
when does my balance update for a transfer
| 71
|
trimmed_train
|
5,826
|
I'm expecting a refund but it's no where to be seen
| 50
|
trimmed_train
|
4,616
|
Are there only certain ATM machines where I can use this card?
| 46
|
trimmed_train
|
4,091
|
How do I get started when I get my card?
| 32
|
trimmed_train
|
8,709
|
I need to know if everything is okay here. After making a transfer from a UK account it doesn't show up. How long does this normally take to process?
| 71
|
trimmed_train
|
6,692
|
how long does it take for a transfer from Europe to go through?
| 69
|
trimmed_train
|
1,580
|
What does my daughter need to open an account?
| 35
|
trimmed_train
|
7,073
|
Why can't I transfer money to a beneficiery?
| 48
|
trimmed_train
|
3,410
|
Why hasn't my balance been updated from the check deposit I made?
| 12
|
trimmed_train
|
9,222
|
I want to start using my card, how do I activate it?
| 56
|
trimmed_train
|
7,408
|
What methods are available for my friend to send me money?
| 47
|
trimmed_train
|
8,824
|
The app says I made a cash withdrawal even though I didn't.
| 49
|
trimmed_train
|
493
|
My exchange seems to have something wrong with it. I changed over Russian Ruble to UK pounds and it appears I was charged way more than I was supposed to be.
| 18
|
trimmed_train
|
9,435
|
I was under the impression ATM cash withdrawals were free. Why was I suddenly charged for my most recent ATM transaction?
| 39
|
trimmed_train
|
9,679
|
Why doesn't my Google pay top up work?
| 30
|
trimmed_train
|
2,521
|
Why is there a fee when I thought there would be no fees?
| 38
|
trimmed_train
|
6,924
|
How can I change my PIN even though I'm out of the country in Austria at the moment?
| 21
|
trimmed_train
|
2,373
|
I am calling because the ATM didn't give me the right amount of cash, but my app shows the actual amount I wanted to withdraw. What should I do to get my money back?
| 0
|
trimmed_train
|
3,302
|
I am still waiting for a the cash I deposited this morning
| 12
|
trimmed_train
|
4,286
|
Can my account be topped-up by friends of mine.
| 54
|
trimmed_train
|
8,645
|
My latest transfer seems to be missing.
| 71
|
trimmed_train
|
9,371
|
When I got cash I was charged an extra fee! Explain!
| 39
|
trimmed_train
|
7,904
|
Is it free to send out more cards?
| 63
|
trimmed_train
|
596
|
There is a €1 extra fee in my statement
| 34
|
trimmed_train
|
515
|
The exchange rate for my payment last Saturday must be wrong because I was charged extra.
| 18
|
trimmed_train
|
3,293
|
Explain top-up cancellation
| 58
|
trimmed_train
|
5,008
|
How do I get money from an ATM using my card? I can't seem to get it to work? I used the pin I had, but maybe it's wrong? What do I need to do to fix this?
| 2
|
trimmed_train
|
5,573
|
Why am I getting declines when trying to make a purchase online?
| 43
|
trimmed_train
|
6,857
|
My card payment reverted back, I think.
| 76
|
trimmed_train
|
9,160
|
If I add money with an international card, are there any fees?
| 73
|
trimmed_train
|
2,696
|
You promised no fees but now I've got one. What the hell!?
| 38
|
trimmed_train
|
2,761
|
Still waiting for transfer to be completed.
| 16
|
trimmed_train
|
8,679
|
Can you check if my money has reached my account since it is not showing up yet?
| 71
|
trimmed_train
|
4,818
|
What should I do if I don't know my password?
| 1
|
trimmed_train
|
7,439
|
What would cause a transfer failure?
| 41
|
trimmed_train
|
8,883
|
I don't recognize this withdrawal on my statement
| 49
|
trimmed_train
|
5,332
|
I no longer have my phone with the app, what should I do?
| 37
|
trimmed_train
|
9,477
|
Why did I get a fee from the ATM?
| 39
|
trimmed_train
|
7,577
|
I can't figure out how to transfer money into my account.
| 70
|
trimmed_train
|
1,406
|
How to exchange my currency
| 62
|
trimmed_train
|
1,337
|
I can't get my actual card to work
| 74
|
trimmed_train
|
373
|
I would like to know what your exchange rates are.
| 5
|
trimmed_train
|
2,487
|
Hi, Today i have withdrawn cash from ATM but i got wrong amount and in the app it is showing much more amount than that.
| 0
|
trimmed_train
|
7,863
|
I would like an extra card.
| 63
|
trimmed_train
|
5,328
|
what to do about stolen phone
| 37
|
trimmed_train
|
742
|
What does it mean if my cash withdrawal does not show up properly?
| 72
|
trimmed_train
|
3,727
|
How do I change my name after marriage
| 31
|
trimmed_train
|
2,684
|
Please explain the extra fee when I paid with the card.
| 38
|
trimmed_train
|
2,274
|
How many times can I make a top-up?
| 9
|
trimmed_train
|
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