id
int32 0
10k
| text
stringlengths 13
433
| label
int64 0
76
| Generalization
stringclasses 1
value |
|---|---|---|---|
1,348
|
What's going on? My card wont accept any transactions.
| 74
|
trimmed_train
|
8,548
|
My top up doesn't work
| 8
|
trimmed_train
|
881
|
Do you allow currency exchanges?
| 6
|
trimmed_train
|
4,483
|
There is unusual activity on my account and I believe someone took my card.
| 75
|
trimmed_train
|
6,374
|
Hi, I was at a restaurant later the week and when I went to look at my account I noticed that I got charged twice. I would like to get my money back from one of those transactions.
| 66
|
trimmed_train
|
1,848
|
Is there a fee for a SEPA transfer
| 59
|
trimmed_train
|
6,140
|
How do I discontinue my account?
| 15
|
trimmed_train
|
550
|
Why was I charged a higher exchange rate when I bought something abroad?
| 18
|
trimmed_train
|
9,271
|
I would like to get help from someone in your customer service department with assisting me with activating my card.
| 56
|
trimmed_train
|
5,981
|
I've tried several times to make a payment and every time my card is declined? Could my card be locked? I don't know what to do.
| 19
|
trimmed_train
|
1,298
|
My card doesn't seem to work anymore
| 74
|
trimmed_train
|
140
|
Why have I not gotten my new card?
| 22
|
trimmed_train
|
2,145
|
Am I able to stop a transfer?
| 44
|
trimmed_train
|
8,427
|
How do I order a disposable virtual card?
| 7
|
trimmed_train
|
6,351
|
Looks like my card payment was duplicated after all. I went to pay at the store earlier, got declined once, second time it works. App still stays pending for one of the payments. Can you please remove one of them as it's wrong and clearly was declined?
| 66
|
trimmed_train
|
2,330
|
What's the top-up limit?
| 9
|
trimmed_train
|
8,449
|
How do I receive a disposable virtual card?
| 7
|
trimmed_train
|
3,687
|
I am looking to change my adress.
| 31
|
trimmed_train
|
1,029
|
How quickly can you get me my card?
| 52
|
trimmed_train
|
8,358
|
I am travelling and I tried to withdraw cash but didn't get what I was supposed to get.
| 61
|
trimmed_train
|
235
|
Can I link my card I previously received?
| 36
|
trimmed_train
|
8,458
|
Can you tell me where to go to get a disposable virtual card?
| 7
|
trimmed_train
|
6,510
|
Is there a way for me to check my balance?
| 25
|
trimmed_train
|
365
|
Will I know which exchange rate I will get?
| 5
|
trimmed_train
|
8,715
|
MY transfer has still not appeared.
| 71
|
trimmed_train
|
4,457
|
How many disposable cards are available per account?
| 51
|
trimmed_train
|
670
|
Why does my statement show an extra fee?
| 34
|
trimmed_train
|
986
|
What flat currencies do you use for holding and exchanges.
| 6
|
trimmed_train
|
7,351
|
I would like to receive my salary in a different currency. How does that work?
| 47
|
trimmed_train
|
1,475
|
Has there been any activity on my card today?
| 65
|
trimmed_train
|
3,034
|
How can I receive a virtual card?
| 27
|
trimmed_train
|
2,183
|
Is it possible to cancel my transfer?
| 44
|
trimmed_train
|
9,797
|
How do I go through the identity checks?
| 3
|
trimmed_train
|
8,868
|
My bank app said that I got cash from an ATM, but that's a mistake.
| 49
|
trimmed_train
|
114
|
I still haven't gotten my new card. When will it get here?
| 22
|
trimmed_train
|
9,700
|
Is topping up with Apple Pay possible?
| 30
|
trimmed_train
|
4,602
|
Am I limited to what ATM I can use my card?
| 46
|
trimmed_train
|
7,786
|
What's a verification code?
| 55
|
trimmed_train
|
6,623
|
What is the timeframe for a transfer in Europe?
| 69
|
trimmed_train
|
1,643
|
Do you have to be 18 to make an account?
| 35
|
trimmed_train
|
3,176
|
My top-up was cancelled and I am writing to ask if I need to complete the 3D Secure authentication section before I submit it.
| 58
|
trimmed_train
|
1,308
|
I wasn't able to use my card today when I went out for lunch. Wondering why that is?
| 74
|
trimmed_train
|
7,123
|
I could not transfer funds to a beneficiary; is there a problem with your software?
| 48
|
trimmed_train
|
5,351
|
How do I use my card if I lost my phone?
| 37
|
trimmed_train
|
9,011
|
Are there discounts for frequent currency exchanges?
| 40
|
trimmed_train
|
460
|
Your exchange rate was off. I was charged extra on my payment that I made last Saturday.
| 18
|
trimmed_train
|
4,151
|
What cards do you offer?
| 64
|
trimmed_train
|
6,321
|
I was charged twice for a restaurant, can you take the second charge off?
| 66
|
trimmed_train
|
6,892
|
Can I change my PIN at my local bank?
| 21
|
trimmed_train
|
7,731
|
The top-up verification code is not visible.
| 55
|
trimmed_train
|
2,359
|
I went tot the ATM earlier today and didn't realize this till now but I did not get all the money I requested. I believe my account was charged for 100 but I only got 80. Is there any way we can solve this problem?
| 0
|
trimmed_train
|
7,173
|
Why did it cost money to transfer funds?
| 29
|
trimmed_train
|
8,316
|
I withdrew some cash and the exchange rate seems to be wrong.
| 61
|
trimmed_train
|
589
|
Why has another fee been placed on my statement?
| 34
|
trimmed_train
|
8,311
|
I got money overseas and the exchange rate was wrong
| 61
|
trimmed_train
|
6,320
|
My account was charged twice for one purchase
| 66
|
trimmed_train
|
2
|
I have been waiting over a week. Is the card still coming?
| 22
|
trimmed_train
|
1,630
|
I would like to get an account for my child.
| 35
|
trimmed_train
|
3,925
|
I dont have identification
| 26
|
trimmed_train
|
2,666
|
I wanted to know why i got an additional fee when i use my card.
| 38
|
trimmed_train
|
465
|
My foreign currency exchange has been applied incorrectly.
| 18
|
trimmed_train
|
7,676
|
where do i go to transfer money from one account to this one
| 70
|
trimmed_train
|
4,155
|
Can both a Visa and Mastercard be received from you?
| 64
|
trimmed_train
|
2,003
|
How long does it take for a top-up?
| 67
|
trimmed_train
|
7,381
|
How can I receive money from my friend?
| 47
|
trimmed_train
|
5,244
|
When will my pending payment finish?
| 20
|
trimmed_train
|
4,717
|
I want a refund on a direct debit.
| 17
|
trimmed_train
|
4,910
|
I can't enter my passcode.
| 1
|
trimmed_train
|
4,110
|
Please give me both a visa and a mastercard.
| 64
|
trimmed_train
|
9,068
|
Is there a charge for topping up by card?
| 73
|
trimmed_train
|
6,061
|
My transfer hasn't appeared yet
| 13
|
trimmed_train
|
4,883
|
Can you tell me my code to get into the app?
| 1
|
trimmed_train
|
1,952
|
My top-up funds aren't available yet.
| 67
|
trimmed_train
|
8,475
|
Why won't my top up work
| 8
|
trimmed_train
|
1,659
|
What is the age requirement?
| 35
|
trimmed_train
|
9,398
|
I hate this ATM, it charged me an extra fee, Why did it charge?
| 39
|
trimmed_train
|
6,182
|
I want to delete my account. How do I do this?
| 15
|
trimmed_train
|
5,683
|
when will I get my refund?
| 50
|
trimmed_train
|
3,301
|
Why is my last cheque deposit taking so long?
| 12
|
trimmed_train
|
2,265
|
Is topping up unlimited?
| 9
|
trimmed_train
|
9,651
|
How do I go about topping up with Google Pay?
| 30
|
trimmed_train
|
1,287
|
Suddenly, my card won't work.
| 74
|
trimmed_train
|
9,717
|
I can't get google pay to work right.
| 30
|
trimmed_train
|
1,865
|
How much does it cost to top up by transfer?
| 59
|
trimmed_train
|
1,762
|
How do I unblock my card?
| 24
|
trimmed_train
|
5,478
|
I want to get a refund.
| 53
|
trimmed_train
|
8,545
|
Why did the app deny my top-up?
| 8
|
trimmed_train
|
7,674
|
Can you help me transfer funds from another bank account to this account?
| 70
|
trimmed_train
|
5,337
|
Yesterday my phone was stolen from me :( What do i need to do about it?
| 37
|
trimmed_train
|
4,170
|
Can I choose my card scheme?
| 64
|
trimmed_train
|
5,608
|
Please help me as my online payment is getting declined since yesterday while i am trying to purchase something online.
| 43
|
trimmed_train
|
9,518
|
Can I get a new card with new expiration date in China?
| 23
|
trimmed_train
|
7,490
|
Errors keep showing up every time I try to make this transfer and I am on a time crunch, could you please help.
| 41
|
trimmed_train
|
3,631
|
I see a payment on my statement for a place I didn't make a purchase at.
| 33
|
trimmed_train
|
7,618
|
I need to transfer money into my account, HOW?
| 70
|
trimmed_train
|
4,163
|
I want to get a Visa and Mastercard, is it possible to get both from you?
| 64
|
trimmed_train
|
9,885
|
Do you provide cards to people not in the UK?
| 68
|
trimmed_train
|
9,610
|
I need to renew a card that's about to expire
| 23
|
trimmed_train
|
8,816
|
Why is there extra cash in my account?
| 49
|
trimmed_train
|
6,396
|
Can you help me? I have a duplicate transaction on my account and I don't understand why.
| 66
|
trimmed_train
|
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