id
int32 0
10k
| text
stringlengths 13
433
| label
int64 0
76
| Generalization
stringclasses 1
value |
|---|---|---|---|
8,172
|
My disposable virtual card was rejected.
| 10
|
trimmed_train
|
7,720
|
Please verify my top-up card
| 55
|
trimmed_train
|
4,505
|
think someone is using my card with permission
| 75
|
trimmed_train
|
2,010
|
My top up is still pending
| 67
|
trimmed_train
|
5,915
|
Why is it saying my card payment is declined when I made it?
| 19
|
trimmed_train
|
246
|
How do I link a new card to an existing one?
| 36
|
trimmed_train
|
3,746
|
I moved and need to change my personal information.
| 31
|
trimmed_train
|
22
|
Have you sent out my card yet?
| 22
|
trimmed_train
|
762
|
I tried to get cash at some ATM in the city centre earlier but the machine declined my card. I've seen it still shows up as pending in my account. Please cancel it immediately as I definitely have not received that money!
| 72
|
trimmed_train
|
6,043
|
How long will the transfer take?
| 13
|
trimmed_train
|
1,894
|
Does it cost me anything to top up my account via bank transfer?
| 59
|
trimmed_train
|
7,597
|
I have money in a foreign account that I want to send to this account.
| 70
|
trimmed_train
|
9,216
|
Can you activate my card pls
| 56
|
trimmed_train
|
4,361
|
Are there any limits to using disposable virtual cards?
| 51
|
trimmed_train
|
5,281
|
My app was on the phone and I was mugged. What do I do?
| 37
|
trimmed_train
|
6,349
|
I have duplicate charges for the same transaction
| 66
|
trimmed_train
|
3,870
|
What if I don't want to disclose all of my identity details?
| 28
|
trimmed_train
|
7,275
|
Why was I charged a fee to transfer money?
| 29
|
trimmed_train
|
8,680
|
Why hasn't my money transfer shown up yet?
| 71
|
trimmed_train
|
7,460
|
My transfer failed to process correctly. Is there a reason this would happen?
| 41
|
trimmed_train
|
9,174
|
Will there be any fees for top ups?
| 73
|
trimmed_train
|
2,963
|
What other credit cards can I use?
| 14
|
trimmed_train
|
8,128
|
Where do we mail the card?
| 11
|
trimmed_train
|
4,869
|
How do I change my passcode?
| 1
|
trimmed_train
|
4,479
|
I want to cancel my card. I think someone else is using it.
| 75
|
trimmed_train
|
6,064
|
What is the reason why the transfer shows as pending?
| 13
|
trimmed_train
|
1,695
|
How can I get my PIN unblocked?
| 24
|
trimmed_train
|
4,690
|
How can I dispute a debit transaction?
| 17
|
trimmed_train
|
2,839
|
Why hasn't my transaction been completed?
| 16
|
trimmed_train
|
1,884
|
What should I expect to be charged on a SEPA transfer?
| 59
|
trimmed_train
|
9,065
|
What is the charge for using a Top up card in the US?
| 73
|
trimmed_train
|
4,851
|
My password doesn't work.
| 1
|
trimmed_train
|
5,401
|
I need to cancel a purchase?
| 53
|
trimmed_train
|
6,023
|
As I double checked that I have the correct account details that i submitted , they're right for sure. Transfer is still pending so far.
| 13
|
trimmed_train
|
8,324
|
When I received my cash; they had my exchange rate incorrect.
| 61
|
trimmed_train
|
3,764
|
How can I change my account details?
| 31
|
trimmed_train
|
2,522
|
Why are there fees for using a card?
| 38
|
trimmed_train
|
9,659
|
Why isn't my google top-up pay working?
| 30
|
trimmed_train
|
4,649
|
There was some money taken from my account that I don't remember paying for. Am I able to look up this transaction which was a few weeks ago to see who took out the money? Im not sure I need a refund just want to check to make sure it's legit.
| 17
|
trimmed_train
|
1,041
|
When can I expect my card?
| 52
|
trimmed_train
|
9,785
|
What documents are required for proof of identity?
| 3
|
trimmed_train
|
2,919
|
Can I use any card and currency?
| 14
|
trimmed_train
|
5,488
|
I am unhappy with an item I bought. How do I get a refund?
| 53
|
trimmed_train
|
7,050
|
I am getting an error stating my transfer is not possible while transferring money. Let me know the issue as its the first time i am getting error, earlier it used to work.
| 48
|
trimmed_train
|
1,225
|
What about an auto top-up, is that a option?
| 4
|
trimmed_train
|
5,410
|
My order hasn't shown up yet, what can I do?
| 53
|
trimmed_train
|
6,249
|
What do I do if I can't get my card out of the ATM?
| 45
|
trimmed_train
|
9,364
|
Why was my account assessed a fee for an ATM transaction?
| 39
|
trimmed_train
|
1,753
|
I accidentally put in the wrong pin too many times and now I need to unblock it. Can you assist with this?
| 24
|
trimmed_train
|
4,073
|
I have a question regarding the PIN of the card?
| 32
|
trimmed_train
|
5,335
|
I no longer have my phone.
| 37
|
trimmed_train
|
6,353
|
Hello, I just checked my card transactions and saw that I was charged twice for a restaurant visit I did earlier this week. Is it possible to remove one of them and get my false paid money pack?
| 66
|
trimmed_train
|
1,416
|
Can I exchange from USD to GBP?
| 62
|
trimmed_train
|
1,012
|
i need to expedite my card
| 52
|
trimmed_train
|
95
|
Can you help me track my card?
| 22
|
trimmed_train
|
597
|
My statement contained a one pound extra fee
| 34
|
trimmed_train
|
469
|
Why is the exchange rate different on my recent purchase?
| 18
|
trimmed_train
|
3,545
|
I didn't make a payment at this business.
| 33
|
trimmed_train
|
6,039
|
Why is my transfer still pending after all this time?
| 13
|
trimmed_train
|
9,656
|
Why can't I get my top up to work in Apple Pay?
| 30
|
trimmed_train
|
1,977
|
How long should I wait for top up go go through ?
| 67
|
trimmed_train
|
6,341
|
I got charged twice for the same payment. Please removed the pending payment. Thank you.
| 66
|
trimmed_train
|
999
|
Can I have money of different country of origin.
| 6
|
trimmed_train
|
1,120
|
What are the maximum amount you can do for auto top-up?
| 4
|
trimmed_train
|
5,236
|
Why is this payment pending?
| 20
|
trimmed_train
|
153
|
My card has been found. Is there any way for me to put it back into the app?
| 36
|
trimmed_train
|
363
|
Does the exchange rate change?
| 5
|
trimmed_train
|
831
|
Why does a cash withdrawal show as pending?
| 72
|
trimmed_train
|
8,856
|
I am seeing inside the App a some cash withdrawal that is not mine
| 49
|
trimmed_train
|
3,181
|
Why would my top up be reverted?
| 58
|
trimmed_train
|
970
|
Do you hold money and if so, what currencies do you accept?
| 6
|
trimmed_train
|
9,806
|
What do I need in regards to identification?
| 3
|
trimmed_train
|
2,877
|
What are the acceptable currencies for adding funds?
| 14
|
trimmed_train
|
5,498
|
How do I cancel a purchase?
| 53
|
trimmed_train
|
5,909
|
Can you tell me why my card payment did not work?
| 19
|
trimmed_train
|
504
|
The wrong exchange rate was used when I purchased an item.
| 18
|
trimmed_train
|
3,852
|
What is the purpose for verifying my identity?
| 28
|
trimmed_train
|
5,778
|
I was suppose to be getting a refund for something I purchased a while ago, but It still hasnt been applied to my account. When will I get my money back?
| 50
|
trimmed_train
|
6,814
|
What is the reason for my card payment to be reverted?
| 76
|
trimmed_train
|
4,569
|
Where can I do a cash withdrawal?
| 46
|
trimmed_train
|
9,710
|
Why isn't my google pay top up working?
| 30
|
trimmed_train
|
4,216
|
Can I have a mastercard?
| 64
|
trimmed_train
|
5,278
|
I have an emergency and lost my phone. I need help accessing my account.
| 37
|
trimmed_train
|
2,475
|
There was a limited amount of money available at the time of my transaction.
| 0
|
trimmed_train
|
619
|
I got billed an extra pound!
| 34
|
trimmed_train
|
8,067
|
I would like a physical card
| 11
|
trimmed_train
|
2,537
|
Why was I charged a fee for using my card
| 38
|
trimmed_train
|
179
|
How do I link a new card in the app?
| 36
|
trimmed_train
|
259
|
I found my card again. Can I put it back into the app?
| 36
|
trimmed_train
|
4,404
|
Why can't I use a disposable card?
| 51
|
trimmed_train
|
6,671
|
I need to transfer something ASAP from China, how long will it take to post to my account?
| 69
|
trimmed_train
|
3,762
|
Editing my personal details
| 31
|
trimmed_train
|
9,783
|
How recent do my documents need to be for verification?
| 3
|
trimmed_train
|
382
|
How do you do currency exchanges?
| 5
|
trimmed_train
|
3,429
|
I did a cash deposit to my account, but I am not seeing it on my statement.
| 12
|
trimmed_train
|
739
|
I have the cash already, my account still shows up as pending. How can my account be still pending?
| 72
|
trimmed_train
|
6,864
|
Why wasn't my payment accepted by the app
| 76
|
trimmed_train
|
943
|
What currencies are available for my use in holding and exchange?
| 6
|
trimmed_train
|
9,389
|
What's up with the fee for getting cash?
| 39
|
trimmed_train
|
9,038
|
Are currency exchanges free?
| 40
|
trimmed_train
|
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