id
int32 0
10k
| text
stringlengths 13
433
| label
int64 0
76
| Generalization
stringclasses 1
value |
|---|---|---|---|
6,998
|
Can I change my PIN on holiday?
| 21
|
trimmed_train
|
3,867
|
What is my identification used for?
| 28
|
trimmed_train
|
6,192
|
How to I close my account?
| 15
|
trimmed_train
|
1,639
|
Do you have any accounts for children ?
| 35
|
trimmed_train
|
4,397
|
Are there any restrictions for the disposable cards that I need to be aware of?
| 51
|
trimmed_train
|
4,020
|
The card PIN is not visible anywhere?
| 32
|
trimmed_train
|
5,922
|
Why do you keep declining my payment? I tried several times already with this card and it is just not working.
| 19
|
trimmed_train
|
2,545
|
Can you explain why my payment was charged a fee?
| 38
|
trimmed_train
|
5,669
|
I saw that my transfer was declined.
| 43
|
trimmed_train
|
2,378
|
The amount of cash I selected to withdraw is different than what I received.
| 0
|
trimmed_train
|
8,286
|
what is going on with my cash withdrawal? the exchange rate is wrong
| 61
|
trimmed_train
|
8,606
|
I tried to top up my account and it didn't work
| 8
|
trimmed_train
|
8,260
|
Can i get money back in my home currency at ATM? As I am on holiday and bit concerned because i do not have any cash with me . Is it possible to withdraw without any additional cost.
| 61
|
trimmed_train
|
9,674
|
I would like to know if I can top up with Google Pay.
| 30
|
trimmed_train
|
1,678
|
I forgot my PIN and now it is blocked.
| 24
|
trimmed_train
|
7,488
|
My card couldn't complete a transfer, why?
| 41
|
trimmed_train
|
5,627
|
I'm having problems making a transfer to another account. I keep getting a declined message. I know that the information I'm putting in is accurate because I have checked it more than once.
| 43
|
trimmed_train
|
5,967
|
Whats the reason for my payment being declined? It looked like everything went through ok and my account was good.
| 19
|
trimmed_train
|
4,358
|
What sort of restrictions are there for the disposable cards?
| 51
|
trimmed_train
|
6,620
|
I need to transfer funds from China and quick expedition is crucial. Approximately how long does it take for a transfer from China to go through?
| 69
|
trimmed_train
|
1,133
|
How do i set up auto top-up?
| 4
|
trimmed_train
|
6,657
|
It's been a couple days how much longer do I have to wait for my transfer?
| 69
|
trimmed_train
|
1,014
|
How long until my card will get here?
| 52
|
trimmed_train
|
9,856
|
Can I get information on the identity checks?
| 3
|
trimmed_train
|
2,023
|
I'm pretty sure my top up is still pending.
| 67
|
trimmed_train
|
9,020
|
What fee will be charged for exchanges?
| 40
|
trimmed_train
|
808
|
When will a cash withdrawal show up?
| 72
|
trimmed_train
|
2,144
|
I just realized I made the wrong transaction yesterday. Would you please make it correct?I need it by tomorrow.
| 44
|
trimmed_train
|
9,270
|
I have a new card and need to activate it
| 56
|
trimmed_train
|
6,810
|
Unknowingly to me the payment sent to seller has been redeposied back in my account. I do not know why it would take out the payment and then put it back in my account. Can you resolve this as soon as possible?
| 76
|
trimmed_train
|
6,149
|
unhappy with service need to delete account
| 15
|
trimmed_train
|
9,824
|
I was told to verify my identity, how do I do that?
| 3
|
trimmed_train
|
8,765
|
How long does it take for money to reach my account?
| 71
|
trimmed_train
|
8,730
|
Why hasn't the money I transferred into my account shown up yet?
| 71
|
trimmed_train
|
5,444
|
Give me a refund
| 53
|
trimmed_train
|
2,504
|
Who should I contact if the amount of my withdrawal doesn't correspond to the amount that I tried to take out of my account?
| 0
|
trimmed_train
|
2,846
|
I've been waiting since Friday, where is my money?
| 16
|
trimmed_train
|
858
|
Why is my withdrawal from the ATM still showing as pending?
| 72
|
trimmed_train
|
789
|
I got cash from an ATM earlier but it shows up as pending in the app. How can this still be pending, I already received the cash?
| 72
|
trimmed_train
|
3,175
|
My money is nowhere to be found? I talked up earlier and seen it. Now it has vanished. What is going on?
| 58
|
trimmed_train
|
6,889
|
Do I have to go to the bank to change my PIN?
| 21
|
trimmed_train
|
8,858
|
I was trying to use my card and it was declined, when I tried to find out what happened I found cash withdraw for $500 that I didn't do. Can you please help figure this out?
| 49
|
trimmed_train
|
7,860
|
How much is it to buy another card? I was hoping to buy another one.
| 63
|
trimmed_train
|
9,580
|
What should I do when my card reaches its expiry date?
| 23
|
trimmed_train
|
5,783
|
I am still waiting to find out the status of my refund. I have made previous attempts to find out what the status is to no avail. Will you please look into this for me?
| 50
|
trimmed_train
|
5,232
|
What's the pending length for credit transactions? I've had one in my pending category now for days and it won't move to processed.
| 20
|
trimmed_train
|
5,419
|
What's your refund policy if I bought an item from you?
| 53
|
trimmed_train
|
9,852
|
What are acceptable documents to prove my identity?
| 3
|
trimmed_train
|
5,161
|
My card payment has been stuck on pending. What is the problem? It should have gone through by now.
| 20
|
trimmed_train
|
610
|
Why do I see an extra €1 charge on my statement?
| 34
|
trimmed_train
|
3,165
|
My money is gone. I had topped up recently and saw it was there and went through, but now it's disappeared, what's going on?
| 58
|
trimmed_train
|
9,356
|
Why was I charged for cash withdrawal?
| 39
|
trimmed_train
|
1,812
|
Why wouldn't my contactless work for the metro?
| 42
|
trimmed_train
|
5,072
|
I tried to make a withdrawal from the ATM, but it was cancelled.
| 2
|
trimmed_train
|
8,581
|
I don't know why my credit card was declined while I was trying to top-up. Was it something on my end or was there something wrong with the top-up function?
| 8
|
trimmed_train
|
4,331
|
What steps do I do to transfer money using my credit card?
| 54
|
trimmed_train
|
5,266
|
I can not find my phone or it has been stolen.
| 37
|
trimmed_train
|
3,316
|
I'm not seeing my cash deposit showing up in my account.
| 12
|
trimmed_train
|
4,666
|
I don't recognize the direct debit payment on my account.
| 17
|
trimmed_train
|
6,136
|
Pending still shows on this transfer, why?
| 13
|
trimmed_train
|
4,744
|
I have a direct debit that I did not set up
| 17
|
trimmed_train
|
7,855
|
What steps do I need to get another card?
| 63
|
trimmed_train
|
7,224
|
My transfer seems to be too expensive.
| 29
|
trimmed_train
|
9,597
|
How do I order a new card if my current one is about to expire?
| 23
|
trimmed_train
|
8,017
|
Can I purchase with cash or cheque?
| 57
|
trimmed_train
|
9,637
|
want to get a new card in china
| 23
|
trimmed_train
|
8,049
|
What do i do to get a physical card?
| 11
|
trimmed_train
|
8,893
|
I think somebody made an unauthorized copy of my card. My account has a cash withdrawal for 500£ that I did not make. Please help.
| 49
|
trimmed_train
|
9,350
|
Hello, I have a question concerning an unfamiliar fee that I notice on my account. I see that you guys charge for ATM withdrawal. Never notice this fee until now. Can you please explain?
| 39
|
trimmed_train
|
9,311
|
The activation process for my card isn't working.
| 56
|
trimmed_train
|
6,348
|
Please tell me why the same transaction is showing up on my account more than once.
| 66
|
trimmed_train
|
3,519
|
Hi, there is a suspicious payment from my card. I definitely do not know who this is or who could have made this payment.
| 33
|
trimmed_train
|
6,089
|
I did a transfer but it is still pending.
| 13
|
trimmed_train
|
2,717
|
I am having an issue with an in country transfer I did a few days ago. It has yet to appear in my account. I have checked to be sure that all account information is correct multiple times. What is taking the transfer so long?
| 16
|
trimmed_train
|
7,386
|
Can I transfer my salary onto here?
| 47
|
trimmed_train
|
8,589
|
Why would the app deny my top-up?
| 8
|
trimmed_train
|
9,315
|
I would like my card activated.
| 56
|
trimmed_train
|
2,560
|
I have never been charged a card payment fee before. Why did this change?
| 38
|
trimmed_train
|
6,370
|
My card is showing the same transaction over and over again.
| 66
|
trimmed_train
|
3,390
|
I sent a cheque to you a few days ago and the deposit has yet to appear in my account. I need this money, what is the problem?
| 12
|
trimmed_train
|
6,130
|
How long does the "pending" period of a transfer take?
| 13
|
trimmed_train
|
9,286
|
Can you help me activate my card
| 56
|
trimmed_train
|
5,601
|
What would be a reason my transfer got declined?
| 43
|
trimmed_train
|
9,139
|
Is there a fee for topping up a card?
| 73
|
trimmed_train
|
4,771
|
I have a direct debit I didn't make
| 17
|
trimmed_train
|
4,326
|
How does someone else top up my account
| 54
|
trimmed_train
|
9,649
|
I do I top up from my Apple Watch?
| 30
|
trimmed_train
|
2,862
|
I completed a transfer within the UK two days ago, but it is still not showing received. I have verified the account number is correct already. Is there anything else I need to do or is there a problem?
| 16
|
trimmed_train
|
7,452
|
Why did my transfer not work?
| 41
|
trimmed_train
|
993
|
Please list what fiat currencies are supported for both holding and exchanging.
| 6
|
trimmed_train
|
7,172
|
During the last month I used this account to make payments for my place abroad. I noticed the fees have increased and I wonder why. Shouldn't frequent users have less fees as incentive to keep using instead of increasing them out of nowhere?
| 29
|
trimmed_train
|
4,398
|
Where can I find a list of descriptions the disposable cards have?
| 51
|
trimmed_train
|
161
|
I found my card. How can I put it into my app?
| 36
|
trimmed_train
|
7,086
|
Why is my transfer not working? I tried multiple times to transfer money, and all that happens is an error message pops up.
| 48
|
trimmed_train
|
341
|
How do you determine exchange rates?
| 5
|
trimmed_train
|
9,955
|
How do I know which countries you provide service in?
| 68
|
trimmed_train
|
8,923
|
Why would the app show a withdrawal that I did not make?
| 49
|
trimmed_train
|
9,834
|
What do I need for the identity check?
| 3
|
trimmed_train
|
7,512
|
I'm trying to purchase a flat but i need my first payment for my mortgage to go through first. I keep getting an error. I'm not sure what is going on but i need help making this transfer.
| 41
|
trimmed_train
|
3,073
|
I haven't received my virtual card yet, do yo know why?
| 27
|
trimmed_train
|
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