id int32 0 10k | text stringlengths 13 433 | label int64 0 76 | Generalization stringclasses 1
value |
|---|---|---|---|
6,998 | Can I change my PIN on holiday? | 21 | trimmed_train |
3,867 | What is my identification used for? | 28 | trimmed_train |
6,192 | How to I close my account? | 15 | trimmed_train |
1,639 | Do you have any accounts for children ? | 35 | trimmed_train |
4,397 | Are there any restrictions for the disposable cards that I need to be aware of? | 51 | trimmed_train |
4,020 | The card PIN is not visible anywhere? | 32 | trimmed_train |
5,922 | Why do you keep declining my payment? I tried several times already with this card and it is just not working. | 19 | trimmed_train |
2,545 | Can you explain why my payment was charged a fee? | 38 | trimmed_train |
5,669 | I saw that my transfer was declined. | 43 | trimmed_train |
2,378 | The amount of cash I selected to withdraw is different than what I received. | 0 | trimmed_train |
8,286 | what is going on with my cash withdrawal? the exchange rate is wrong | 61 | trimmed_train |
8,606 | I tried to top up my account and it didn't work | 8 | trimmed_train |
8,260 | Can i get money back in my home currency at ATM? As I am on holiday and bit concerned because i do not have any cash with me . Is it possible to withdraw without any additional cost. | 61 | trimmed_train |
9,674 | I would like to know if I can top up with Google Pay. | 30 | trimmed_train |
1,678 | I forgot my PIN and now it is blocked. | 24 | trimmed_train |
7,488 | My card couldn't complete a transfer, why? | 41 | trimmed_train |
5,627 | I'm having problems making a transfer to another account. I keep getting a declined message. I know that the information I'm putting in is accurate because I have checked it more than once. | 43 | trimmed_train |
5,967 | Whats the reason for my payment being declined? It looked like everything went through ok and my account was good. | 19 | trimmed_train |
4,358 | What sort of restrictions are there for the disposable cards? | 51 | trimmed_train |
6,620 | I need to transfer funds from China and quick expedition is crucial. Approximately how long does it take for a transfer from China to go through? | 69 | trimmed_train |
1,133 | How do i set up auto top-up? | 4 | trimmed_train |
6,657 | It's been a couple days how much longer do I have to wait for my transfer? | 69 | trimmed_train |
1,014 | How long until my card will get here? | 52 | trimmed_train |
9,856 | Can I get information on the identity checks? | 3 | trimmed_train |
2,023 | I'm pretty sure my top up is still pending. | 67 | trimmed_train |
9,020 | What fee will be charged for exchanges? | 40 | trimmed_train |
808 | When will a cash withdrawal show up? | 72 | trimmed_train |
2,144 | I just realized I made the wrong transaction yesterday. Would you please make it correct?I need it by tomorrow. | 44 | trimmed_train |
9,270 | I have a new card and need to activate it | 56 | trimmed_train |
6,810 | Unknowingly to me the payment sent to seller has been redeposied back in my account. I do not know why it would take out the payment and then put it back in my account. Can you resolve this as soon as possible? | 76 | trimmed_train |
6,149 | unhappy with service need to delete account | 15 | trimmed_train |
9,824 | I was told to verify my identity, how do I do that? | 3 | trimmed_train |
8,765 | How long does it take for money to reach my account? | 71 | trimmed_train |
8,730 | Why hasn't the money I transferred into my account shown up yet? | 71 | trimmed_train |
5,444 | Give me a refund | 53 | trimmed_train |
2,504 | Who should I contact if the amount of my withdrawal doesn't correspond to the amount that I tried to take out of my account? | 0 | trimmed_train |
2,846 | I've been waiting since Friday, where is my money? | 16 | trimmed_train |
858 | Why is my withdrawal from the ATM still showing as pending? | 72 | trimmed_train |
789 | I got cash from an ATM earlier but it shows up as pending in the app. How can this still be pending, I already received the cash? | 72 | trimmed_train |
3,175 | My money is nowhere to be found? I talked up earlier and seen it. Now it has vanished. What is going on? | 58 | trimmed_train |
6,889 | Do I have to go to the bank to change my PIN? | 21 | trimmed_train |
8,858 | I was trying to use my card and it was declined, when I tried to find out what happened I found cash withdraw for $500 that I didn't do. Can you please help figure this out? | 49 | trimmed_train |
7,860 | How much is it to buy another card? I was hoping to buy another one. | 63 | trimmed_train |
9,580 | What should I do when my card reaches its expiry date? | 23 | trimmed_train |
5,783 | I am still waiting to find out the status of my refund. I have made previous attempts to find out what the status is to no avail. Will you please look into this for me? | 50 | trimmed_train |
5,232 | What's the pending length for credit transactions? I've had one in my pending category now for days and it won't move to processed. | 20 | trimmed_train |
5,419 | What's your refund policy if I bought an item from you? | 53 | trimmed_train |
9,852 | What are acceptable documents to prove my identity? | 3 | trimmed_train |
5,161 | My card payment has been stuck on pending. What is the problem? It should have gone through by now. | 20 | trimmed_train |
610 | Why do I see an extra €1 charge on my statement? | 34 | trimmed_train |
3,165 | My money is gone. I had topped up recently and saw it was there and went through, but now it's disappeared, what's going on? | 58 | trimmed_train |
9,356 | Why was I charged for cash withdrawal? | 39 | trimmed_train |
1,812 | Why wouldn't my contactless work for the metro? | 42 | trimmed_train |
5,072 | I tried to make a withdrawal from the ATM, but it was cancelled. | 2 | trimmed_train |
8,581 | I don't know why my credit card was declined while I was trying to top-up. Was it something on my end or was there something wrong with the top-up function? | 8 | trimmed_train |
4,331 | What steps do I do to transfer money using my credit card? | 54 | trimmed_train |
5,266 | I can not find my phone or it has been stolen. | 37 | trimmed_train |
3,316 | I'm not seeing my cash deposit showing up in my account. | 12 | trimmed_train |
4,666 | I don't recognize the direct debit payment on my account. | 17 | trimmed_train |
6,136 | Pending still shows on this transfer, why? | 13 | trimmed_train |
4,744 | I have a direct debit that I did not set up | 17 | trimmed_train |
7,855 | What steps do I need to get another card? | 63 | trimmed_train |
7,224 | My transfer seems to be too expensive. | 29 | trimmed_train |
9,597 | How do I order a new card if my current one is about to expire? | 23 | trimmed_train |
8,017 | Can I purchase with cash or cheque? | 57 | trimmed_train |
9,637 | want to get a new card in china | 23 | trimmed_train |
8,049 | What do i do to get a physical card? | 11 | trimmed_train |
8,893 | I think somebody made an unauthorized copy of my card. My account has a cash withdrawal for 500£ that I did not make. Please help. | 49 | trimmed_train |
9,350 | Hello, I have a question concerning an unfamiliar fee that I notice on my account. I see that you guys charge for ATM withdrawal. Never notice this fee until now. Can you please explain? | 39 | trimmed_train |
9,311 | The activation process for my card isn't working. | 56 | trimmed_train |
6,348 | Please tell me why the same transaction is showing up on my account more than once. | 66 | trimmed_train |
3,519 | Hi, there is a suspicious payment from my card. I definitely do not know who this is or who could have made this payment. | 33 | trimmed_train |
6,089 | I did a transfer but it is still pending. | 13 | trimmed_train |
2,717 | I am having an issue with an in country transfer I did a few days ago. It has yet to appear in my account. I have checked to be sure that all account information is correct multiple times. What is taking the transfer so long? | 16 | trimmed_train |
7,386 | Can I transfer my salary onto here? | 47 | trimmed_train |
8,589 | Why would the app deny my top-up? | 8 | trimmed_train |
9,315 | I would like my card activated. | 56 | trimmed_train |
2,560 | I have never been charged a card payment fee before. Why did this change? | 38 | trimmed_train |
6,370 | My card is showing the same transaction over and over again. | 66 | trimmed_train |
3,390 | I sent a cheque to you a few days ago and the deposit has yet to appear in my account. I need this money, what is the problem? | 12 | trimmed_train |
6,130 | How long does the "pending" period of a transfer take? | 13 | trimmed_train |
9,286 | Can you help me activate my card | 56 | trimmed_train |
5,601 | What would be a reason my transfer got declined? | 43 | trimmed_train |
9,139 | Is there a fee for topping up a card? | 73 | trimmed_train |
4,771 | I have a direct debit I didn't make | 17 | trimmed_train |
4,326 | How does someone else top up my account | 54 | trimmed_train |
9,649 | I do I top up from my Apple Watch? | 30 | trimmed_train |
2,862 | I completed a transfer within the UK two days ago, but it is still not showing received. I have verified the account number is correct already. Is there anything else I need to do or is there a problem? | 16 | trimmed_train |
7,452 | Why did my transfer not work? | 41 | trimmed_train |
993 | Please list what fiat currencies are supported for both holding and exchanging. | 6 | trimmed_train |
7,172 | During the last month I used this account to make payments for my place abroad. I noticed the fees have increased and I wonder why. Shouldn't frequent users have less fees as incentive to keep using instead of increasing them out of nowhere? | 29 | trimmed_train |
4,398 | Where can I find a list of descriptions the disposable cards have? | 51 | trimmed_train |
161 | I found my card. How can I put it into my app? | 36 | trimmed_train |
7,086 | Why is my transfer not working? I tried multiple times to transfer money, and all that happens is an error message pops up. | 48 | trimmed_train |
341 | How do you determine exchange rates? | 5 | trimmed_train |
9,955 | How do I know which countries you provide service in? | 68 | trimmed_train |
8,923 | Why would the app show a withdrawal that I did not make? | 49 | trimmed_train |
9,834 | What do I need for the identity check? | 3 | trimmed_train |
7,512 | I'm trying to purchase a flat but i need my first payment for my mortgage to go through first. I keep getting an error. I'm not sure what is going on but i need help making this transfer. | 41 | trimmed_train |
3,073 | I haven't received my virtual card yet, do yo know why? | 27 | trimmed_train |
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