id
int32 0
10k
| text
stringlengths 13
433
| label
int64 0
76
| Generalization
stringclasses 1
value |
|---|---|---|---|
6,549
|
is there a way to see where funds come from
| 25
|
trimmed_train
|
6,971
|
How can I change my Rowlock ?
| 21
|
trimmed_train
|
958
|
What country's money can I hold currency in?
| 6
|
trimmed_train
|
9,292
|
I have a new card and I need to activate it.
| 56
|
trimmed_train
|
2,800
|
Is there a reason a payment is showing complete on my side but the person who is receiving it has not gotten it?
| 16
|
trimmed_train
|
5,502
|
I would like to return my purchases
| 53
|
trimmed_train
|
8,384
|
When will you be taking orders for disposable virtual cards?
| 7
|
trimmed_train
|
9,993
|
can I use it all over the world?
| 68
|
trimmed_train
|
9,730
|
Google Pay Top up isn't working
| 30
|
trimmed_train
|
2,278
|
Tell me if there is a top-up limit.
| 9
|
trimmed_train
|
2,315
|
What is the most I can top-up?
| 9
|
trimmed_train
|
8,208
|
The wrong exchange rate was applied to me while pulling out cash.
| 61
|
trimmed_train
|
1,079
|
If I need delivery on a certain day, is that something that could be accommodated?
| 52
|
trimmed_train
|
3,108
|
What kind of businesses will take my card?
| 60
|
trimmed_train
|
6,434
|
There is a payment that I was charged two times for.
| 66
|
trimmed_train
|
2,113
|
I would like to cancel a transfer...is this possible?
| 44
|
trimmed_train
|
9,078
|
I need to top up, but I have to use an international card. Is there a cost for that?
| 73
|
trimmed_train
|
5,522
|
Can you help me process a refund?
| 53
|
trimmed_train
|
5,356
|
If I lost my phone at the hotel, can I still use the app?
| 37
|
trimmed_train
|
9,307
|
I need to do a card activation.
| 56
|
trimmed_train
|
8,686
|
How long do I need to wait to see an update after I make a bank transfer?
| 71
|
trimmed_train
|
8,976
|
I need to exchange foreign currency will i be charged?
| 40
|
trimmed_train
|
2,747
|
I transferred some cash and it has not arrived yet.
| 16
|
trimmed_train
|
2,860
|
How long will a transaction to a friend take?
| 16
|
trimmed_train
|
7,785
|
Where is the top-up verification code sent?
| 55
|
trimmed_train
|
8,079
|
Where do you deliver cards to?
| 11
|
trimmed_train
|
7,181
|
Why is my transfer more expensive than I thought?
| 29
|
trimmed_train
|
9,409
|
I was charged for a cash withdrawal, why?
| 39
|
trimmed_train
|
3,076
|
I have lost my card, but need to place an online order! How do I get a virtual card instantly?
| 27
|
trimmed_train
|
8,398
|
Will you tell me how I am supposed to use the disposable cards?
| 7
|
trimmed_train
|
8,529
|
Why can't I topup my account?
| 8
|
trimmed_train
|
4,236
|
i can not see my top up
| 54
|
trimmed_train
|
6,558
|
How can I know where did my funds come from?
| 25
|
trimmed_train
|
5,666
|
I went to do a transfer and it was declined.
| 43
|
trimmed_train
|
4,789
|
There is a direct debit set up that was not authorized by me.
| 17
|
trimmed_train
|
6,406
|
I was charged multiple times for one purchase
| 66
|
trimmed_train
|
6,612
|
I have to quickly transfer something to China. How long will it take to arrive there?
| 69
|
trimmed_train
|
1,674
|
After inputting the wrong pin too many times, can you now help me unblock my pin?
| 24
|
trimmed_train
|
3,288
|
I attempted to complete a topup, and I thought all was well, but now the money is gone again. Has there been a glitch?
| 58
|
trimmed_train
|
4,965
|
Why was my withdrawal requested cancelled by the ATM?
| 2
|
trimmed_train
|
64
|
I haven't gotten my new card.
| 22
|
trimmed_train
|
536
|
I think I was charged extra on my payment on last Saturday. Maybe the exchange rate was wrong? I'd like a refund.
| 18
|
trimmed_train
|
9,155
|
Is there a charge for top-ups?
| 73
|
trimmed_train
|
1,819
|
What are the charges for receiving a SEPA transfer?
| 59
|
trimmed_train
|
7,193
|
Please explain the fee on a transfer I made.
| 29
|
trimmed_train
|
7,681
|
Tell me about verifying top-up
| 55
|
trimmed_train
|
3,838
|
Why check my identity?
| 28
|
trimmed_train
|
8,480
|
Why did my credit card get declined for top up?
| 8
|
trimmed_train
|
2,433
|
The ATM didn't give me enough money! I asked for more than it gave. What do I do?
| 0
|
trimmed_train
|
4,247
|
I tried to top up and suddenly my money disappeared
| 54
|
trimmed_train
|
9,323
|
I want to use my card, how would I activate it?
| 56
|
trimmed_train
|
7,331
|
I make payments for my place abroad using this account and since i use it so frequently I was wondering why did the fees increase suddenly rather than decreasing? I would think customers like me should receive incentives for using your service
| 29
|
trimmed_train
|
544
|
Why is the exchange rate on my card wrong?
| 18
|
trimmed_train
|
75
|
How long will it take for me to get my card?
| 22
|
trimmed_train
|
4,578
|
Can I use my card at an ATM?
| 46
|
trimmed_train
|
5,185
|
I have made a card payment but it did not completed still showing as pending. Please tell me when it will be completed.
| 20
|
trimmed_train
|
2,543
|
I bought something with my card and I was charged a fee
| 38
|
trimmed_train
|
6,641
|
Can I quickly send a transfer from China? How long will it take?
| 69
|
trimmed_train
|
5,754
|
Why is my refund missing in my statement?
| 50
|
trimmed_train
|
3,360
|
Why isn't my deposit in my account?
| 12
|
trimmed_train
|
1,503
|
How can I report that my card was stolen? I made a police report first.
| 65
|
trimmed_train
|
2,277
|
What is the top-up limit for my card?
| 9
|
trimmed_train
|
2,100
|
Could I please cancel my transfer, I paid it into the wrong account. I need to pay it into the right account by tomorrow.
| 44
|
trimmed_train
|
7,750
|
I don't see the verification code for my card transfer.
| 55
|
trimmed_train
|
3,249
|
I topped up but the app declined it
| 58
|
trimmed_train
|
274
|
Where in the app do I link a new card?
| 36
|
trimmed_train
|
1,585
|
How do I open an account for my children?
| 35
|
trimmed_train
|
7,859
|
How do I obtain a second card?
| 63
|
trimmed_train
|
945
|
Which currencies are allowed?
| 6
|
trimmed_train
|
5,184
|
I did a card payment but its status is still coming as pending. Please check and inform when it would complete.
| 20
|
trimmed_train
|
4,369
|
How many disposable virtual cards can you have?
| 51
|
trimmed_train
|
8,344
|
I'm looking for a machine of yours that will provide me cash from my home country. I went on holiday and don't have any cash on me. Will your machine charge me extra to do this?
| 61
|
trimmed_train
|
5,530
|
I would like to get an item refunded
| 53
|
trimmed_train
|
3,706
|
Please tell me where I can update my details since I moved.
| 31
|
trimmed_train
|
8,780
|
When will my transfer process?
| 71
|
trimmed_train
|
1,166
|
Where can I located the auto-top up option?
| 4
|
trimmed_train
|
4,992
|
I attempted to get cash in the ATM but it was not authorized
| 2
|
trimmed_train
|
2,798
|
where has my transferred money gone?
| 16
|
trimmed_train
|
3,896
|
I am not able to verify my id. Why?
| 26
|
trimmed_train
|
8,415
|
Can I get a disposable virtual card?
| 7
|
trimmed_train
|
3,454
|
When will I receive the cash payment from the check I deposited?
| 12
|
trimmed_train
|
6,364
|
Why does the same transaction appear multiple times?
| 66
|
trimmed_train
|
849
|
Why is my cash still pending that I put in ATM?
| 72
|
trimmed_train
|
8,655
|
How long to UK transfers usually take? I made a transfer but it didn't pop up in my history yet. I just want to make sure it went through.
| 71
|
trimmed_train
|
7,675
|
I am looking to transfer some money from my other bank account into this one.
| 70
|
trimmed_train
|
2,439
|
Why did I get less cash than what I asked in the ATM?
| 0
|
trimmed_train
|
4,530
|
Someone else might be using my card without my permission.
| 75
|
trimmed_train
|
6,173
|
I want to stop my account
| 15
|
trimmed_train
|
1,728
|
My PIN has been blocked.
| 24
|
trimmed_train
|
342
|
How are your exchange rates calculated?
| 5
|
trimmed_train
|
5,462
|
I would like to cancel a purchase.
| 53
|
trimmed_train
|
5,725
|
My refund is not showing.
| 50
|
trimmed_train
|
5,171
|
Why is my card payment still listed as pending?
| 20
|
trimmed_train
|
1,529
|
I lost my card n need a new one.
| 65
|
trimmed_train
|
2,496
|
I got the incorrect amount of money given to me from my account
| 0
|
trimmed_train
|
3,116
|
Where can I use my card?
| 60
|
trimmed_train
|
3,557
|
I just saw some charges on my card from the past days that I dont recognize, I need to freeze the card asap! Will I be able to get my money back?
| 33
|
trimmed_train
|
539
|
I don't think the charges made when I had currency exchanged are right.
| 18
|
trimmed_train
|
347
|
Could you please tell me your exchange rates?
| 5
|
trimmed_train
|
9,437
|
Are there ATM fees?
| 39
|
trimmed_train
|
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