id int32 0 10k | text stringlengths 13 433 | label int64 0 76 | Generalization stringclasses 1
value |
|---|---|---|---|
6,549 | is there a way to see where funds come from | 25 | trimmed_train |
6,971 | How can I change my Rowlock ? | 21 | trimmed_train |
958 | What country's money can I hold currency in? | 6 | trimmed_train |
9,292 | I have a new card and I need to activate it. | 56 | trimmed_train |
2,800 | Is there a reason a payment is showing complete on my side but the person who is receiving it has not gotten it? | 16 | trimmed_train |
5,502 | I would like to return my purchases | 53 | trimmed_train |
8,384 | When will you be taking orders for disposable virtual cards? | 7 | trimmed_train |
9,993 | can I use it all over the world? | 68 | trimmed_train |
9,730 | Google Pay Top up isn't working | 30 | trimmed_train |
2,278 | Tell me if there is a top-up limit. | 9 | trimmed_train |
2,315 | What is the most I can top-up? | 9 | trimmed_train |
8,208 | The wrong exchange rate was applied to me while pulling out cash. | 61 | trimmed_train |
1,079 | If I need delivery on a certain day, is that something that could be accommodated? | 52 | trimmed_train |
3,108 | What kind of businesses will take my card? | 60 | trimmed_train |
6,434 | There is a payment that I was charged two times for. | 66 | trimmed_train |
2,113 | I would like to cancel a transfer...is this possible? | 44 | trimmed_train |
9,078 | I need to top up, but I have to use an international card. Is there a cost for that? | 73 | trimmed_train |
5,522 | Can you help me process a refund? | 53 | trimmed_train |
5,356 | If I lost my phone at the hotel, can I still use the app? | 37 | trimmed_train |
9,307 | I need to do a card activation. | 56 | trimmed_train |
8,686 | How long do I need to wait to see an update after I make a bank transfer? | 71 | trimmed_train |
8,976 | I need to exchange foreign currency will i be charged? | 40 | trimmed_train |
2,747 | I transferred some cash and it has not arrived yet. | 16 | trimmed_train |
2,860 | How long will a transaction to a friend take? | 16 | trimmed_train |
7,785 | Where is the top-up verification code sent? | 55 | trimmed_train |
8,079 | Where do you deliver cards to? | 11 | trimmed_train |
7,181 | Why is my transfer more expensive than I thought? | 29 | trimmed_train |
9,409 | I was charged for a cash withdrawal, why? | 39 | trimmed_train |
3,076 | I have lost my card, but need to place an online order! How do I get a virtual card instantly? | 27 | trimmed_train |
8,398 | Will you tell me how I am supposed to use the disposable cards? | 7 | trimmed_train |
8,529 | Why can't I topup my account? | 8 | trimmed_train |
4,236 | i can not see my top up | 54 | trimmed_train |
6,558 | How can I know where did my funds come from? | 25 | trimmed_train |
5,666 | I went to do a transfer and it was declined. | 43 | trimmed_train |
4,789 | There is a direct debit set up that was not authorized by me. | 17 | trimmed_train |
6,406 | I was charged multiple times for one purchase | 66 | trimmed_train |
6,612 | I have to quickly transfer something to China. How long will it take to arrive there? | 69 | trimmed_train |
1,674 | After inputting the wrong pin too many times, can you now help me unblock my pin? | 24 | trimmed_train |
3,288 | I attempted to complete a topup, and I thought all was well, but now the money is gone again. Has there been a glitch? | 58 | trimmed_train |
4,965 | Why was my withdrawal requested cancelled by the ATM? | 2 | trimmed_train |
64 | I haven't gotten my new card. | 22 | trimmed_train |
536 | I think I was charged extra on my payment on last Saturday. Maybe the exchange rate was wrong? I'd like a refund. | 18 | trimmed_train |
9,155 | Is there a charge for top-ups? | 73 | trimmed_train |
1,819 | What are the charges for receiving a SEPA transfer? | 59 | trimmed_train |
7,193 | Please explain the fee on a transfer I made. | 29 | trimmed_train |
7,681 | Tell me about verifying top-up | 55 | trimmed_train |
3,838 | Why check my identity? | 28 | trimmed_train |
8,480 | Why did my credit card get declined for top up? | 8 | trimmed_train |
2,433 | The ATM didn't give me enough money! I asked for more than it gave. What do I do? | 0 | trimmed_train |
4,247 | I tried to top up and suddenly my money disappeared | 54 | trimmed_train |
9,323 | I want to use my card, how would I activate it? | 56 | trimmed_train |
7,331 | I make payments for my place abroad using this account and since i use it so frequently I was wondering why did the fees increase suddenly rather than decreasing? I would think customers like me should receive incentives for using your service | 29 | trimmed_train |
544 | Why is the exchange rate on my card wrong? | 18 | trimmed_train |
75 | How long will it take for me to get my card? | 22 | trimmed_train |
4,578 | Can I use my card at an ATM? | 46 | trimmed_train |
5,185 | I have made a card payment but it did not completed still showing as pending. Please tell me when it will be completed. | 20 | trimmed_train |
2,543 | I bought something with my card and I was charged a fee | 38 | trimmed_train |
6,641 | Can I quickly send a transfer from China? How long will it take? | 69 | trimmed_train |
5,754 | Why is my refund missing in my statement? | 50 | trimmed_train |
3,360 | Why isn't my deposit in my account? | 12 | trimmed_train |
1,503 | How can I report that my card was stolen? I made a police report first. | 65 | trimmed_train |
2,277 | What is the top-up limit for my card? | 9 | trimmed_train |
2,100 | Could I please cancel my transfer, I paid it into the wrong account. I need to pay it into the right account by tomorrow. | 44 | trimmed_train |
7,750 | I don't see the verification code for my card transfer. | 55 | trimmed_train |
3,249 | I topped up but the app declined it | 58 | trimmed_train |
274 | Where in the app do I link a new card? | 36 | trimmed_train |
1,585 | How do I open an account for my children? | 35 | trimmed_train |
7,859 | How do I obtain a second card? | 63 | trimmed_train |
945 | Which currencies are allowed? | 6 | trimmed_train |
5,184 | I did a card payment but its status is still coming as pending. Please check and inform when it would complete. | 20 | trimmed_train |
4,369 | How many disposable virtual cards can you have? | 51 | trimmed_train |
8,344 | I'm looking for a machine of yours that will provide me cash from my home country. I went on holiday and don't have any cash on me. Will your machine charge me extra to do this? | 61 | trimmed_train |
5,530 | I would like to get an item refunded | 53 | trimmed_train |
3,706 | Please tell me where I can update my details since I moved. | 31 | trimmed_train |
8,780 | When will my transfer process? | 71 | trimmed_train |
1,166 | Where can I located the auto-top up option? | 4 | trimmed_train |
4,992 | I attempted to get cash in the ATM but it was not authorized | 2 | trimmed_train |
2,798 | where has my transferred money gone? | 16 | trimmed_train |
3,896 | I am not able to verify my id. Why? | 26 | trimmed_train |
8,415 | Can I get a disposable virtual card? | 7 | trimmed_train |
3,454 | When will I receive the cash payment from the check I deposited? | 12 | trimmed_train |
6,364 | Why does the same transaction appear multiple times? | 66 | trimmed_train |
849 | Why is my cash still pending that I put in ATM? | 72 | trimmed_train |
8,655 | How long to UK transfers usually take? I made a transfer but it didn't pop up in my history yet. I just want to make sure it went through. | 71 | trimmed_train |
7,675 | I am looking to transfer some money from my other bank account into this one. | 70 | trimmed_train |
2,439 | Why did I get less cash than what I asked in the ATM? | 0 | trimmed_train |
4,530 | Someone else might be using my card without my permission. | 75 | trimmed_train |
6,173 | I want to stop my account | 15 | trimmed_train |
1,728 | My PIN has been blocked. | 24 | trimmed_train |
342 | How are your exchange rates calculated? | 5 | trimmed_train |
5,462 | I would like to cancel a purchase. | 53 | trimmed_train |
5,725 | My refund is not showing. | 50 | trimmed_train |
5,171 | Why is my card payment still listed as pending? | 20 | trimmed_train |
1,529 | I lost my card n need a new one. | 65 | trimmed_train |
2,496 | I got the incorrect amount of money given to me from my account | 0 | trimmed_train |
3,116 |
Where can I use my card? | 60 | trimmed_train |
3,557 | I just saw some charges on my card from the past days that I dont recognize, I need to freeze the card asap! Will I be able to get my money back? | 33 | trimmed_train |
539 | I don't think the charges made when I had currency exchanged are right. | 18 | trimmed_train |
347 | Could you please tell me your exchange rates? | 5 | trimmed_train |
9,437 | Are there ATM fees? | 39 | trimmed_train |
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