id
int32 0
10k
| text
stringlengths 13
433
| label
int64 0
76
| Generalization
stringclasses 1
value |
|---|---|---|---|
328
|
from where are coming your exchange rates?
| 5
|
trimmed_train
|
3,347
|
The cheque I sent to you to have deposited a couple days ago has not cleared in my account yet. What is the issue?
| 12
|
trimmed_train
|
8,909
|
There's a cash withdrawal on my account that I didn't make
| 49
|
trimmed_train
|
743
|
Hello, I have a pending transaction in my account due to an ATM machine that wasn't working. In any case if the transaction goes through, after how long can I get my money back?
| 72
|
trimmed_train
|
2,913
|
I am adding money, what currencies do you accept to do this?
| 14
|
trimmed_train
|
3,953
|
The app doesn't believe its me.
| 26
|
trimmed_train
|
32
|
Has my card been lost in delivery?
| 22
|
trimmed_train
|
9,924
|
Can I apply for one of your cards if I live in the EU?
| 68
|
trimmed_train
|
8,143
|
I need a physical card. What are the fees?
| 11
|
trimmed_train
|
4,081
|
Where do I find my card PIN?
| 32
|
trimmed_train
|
427
|
I was using a foreign currecy to make a payment and the applied the wrong rate.
| 18
|
trimmed_train
|
9,933
|
Will my new card work outside of the EU?
| 68
|
trimmed_train
|
6,332
|
I have a duplicate charge
| 66
|
trimmed_train
|
5,721
|
I made a purchase a few weeks ago but wasn't happy with it so recently requested a refund from the supplier. Can you check where the money is?
| 50
|
trimmed_train
|
2,127
|
Help me cancel a transfer.
| 44
|
trimmed_train
|
2,716
|
Where is my last money transaction
| 16
|
trimmed_train
|
9,295
|
I just got a new card how do I get it to start working?
| 56
|
trimmed_train
|
1,705
|
I enetered the wrong information, I need my account unblocked How do I do that?
| 24
|
trimmed_train
|
8,941
|
My app says I withdraw funds from my account through an ATM.
| 49
|
trimmed_train
|
7,942
|
How can I put more money into my account?
| 57
|
trimmed_train
|
3,412
|
I haven't received the cash from the check I deposited.
| 12
|
trimmed_train
|
1,634
|
How old do my kids need to be to open an account?
| 35
|
trimmed_train
|
9,096
|
If I top up using a European card is there a charge?
| 73
|
trimmed_train
|
6,473
|
I have been charged twice for the same thing!
| 66
|
trimmed_train
|
8,224
|
I think I was charged a different exchange rate than what was posted at the time.
| 61
|
trimmed_train
|
6,484
|
What are the sources for the funds in my account?
| 25
|
trimmed_train
|
6,603
|
How long will this transfer from europe take?
| 69
|
trimmed_train
|
8,047
|
How much does it cost for a physical card?
| 11
|
trimmed_train
|
682
|
There is an unexplained $1 charge on my statement, can you please explain this to me?
| 34
|
trimmed_train
|
6,160
|
How do I delete my account now
| 15
|
trimmed_train
|
6,602
|
Does a US transfer take long
| 69
|
trimmed_train
|
3,547
|
Why do I have a strange payment on my statement?
| 33
|
trimmed_train
|
3,125
|
Is there a list of where I can use my card?
| 60
|
trimmed_train
|
1,816
|
What is the reason when I tried to pay contactless at the bus, it didnt work?
| 42
|
trimmed_train
|
5,443
|
Can I receive a refund for an item I purchased?
| 53
|
trimmed_train
|
169
|
If I have a physical card can I link it?
| 36
|
trimmed_train
|
3,822
|
Can I use my account although the identity verification has not been accepted yet?
| 28
|
trimmed_train
|
3,214
|
My top up was rejected. Why?
| 58
|
trimmed_train
|
4,354
|
What are the disposable cards restrictions?
| 51
|
trimmed_train
|
9,383
|
Hello, I wanted to get some more information about ATM Withdraw Fee. I have been withdrawing money for years and notice this charge on my account. I always thought it was no fee since its you guys ATM company that I am withdrawing. Can you please explain?
| 39
|
trimmed_train
|
6,170
|
I would like to cancel my account.
| 15
|
trimmed_train
|
844
|
Is there any reason my cash withdrawal still shows as pending?
| 72
|
trimmed_train
|
9,473
|
What was the extra charge for withdrawing money?
| 39
|
trimmed_train
|
6,101
|
How long do I wait for a transfer to take?
| 13
|
trimmed_train
|
1,032
|
How long will this take to get to me?
| 52
|
trimmed_train
|
4,826
|
I forgot my code
| 1
|
trimmed_train
|
2,996
|
I need to know if you will accept my credit card.
| 14
|
trimmed_train
|
7,137
|
I couldn't transfer money to a beneficiery
| 48
|
trimmed_train
|
1,591
|
If I want to get an account for my daughter, can I do that?
| 35
|
trimmed_train
|
7,876
|
Can I get spare cards?
| 63
|
trimmed_train
|
2,060
|
new customer and filling gas for the first time today, not working,
| 67
|
trimmed_train
|
4,954
|
Is my card broken? I can't get cash out of the ATM
| 2
|
trimmed_train
|
2,596
|
I have a fee and I don't know why
| 38
|
trimmed_train
|
133
|
I need to track the card sent to me.
| 22
|
trimmed_train
|
7,842
|
Can you send me more cards for my account?
| 63
|
trimmed_train
|
8,820
|
My wallet was just stolen and I see my account already has a withdrawal. Can you please help me.
| 49
|
trimmed_train
|
2,682
|
what is this extra charge with my purchase?
| 38
|
trimmed_train
|
1,877
|
do you have a fee for receiving a SEPA transfer?
| 59
|
trimmed_train
|
6,218
|
I would like to delete my account. I'm not happy with the service you're providing
| 15
|
trimmed_train
|
3,399
|
I deposited a check yesterday and Im not seeing it in my account. i need the money, is there something wrong with my account? check it out please
| 12
|
trimmed_train
|
9,827
|
what documentation do I need for the identity check?
| 3
|
trimmed_train
|
6,951
|
How do I go about changing my PIN?
| 21
|
trimmed_train
|
5,809
|
Why did I not get my refund yet?
| 50
|
trimmed_train
|
4,452
|
On my disposable card, is there a transaction limit?
| 51
|
trimmed_train
|
9,716
|
Could google pay and top up be together?
| 30
|
trimmed_train
|
7,094
|
the transfer to an account wasn't allowed is there any other way for me to do it
| 48
|
trimmed_train
|
2,199
|
I made the incorrect payment for my rent yesterday and this needs to be fixed by no later than tomorrow. How can you help?
| 44
|
trimmed_train
|
8,003
|
Where can I deposit cash to top up?
| 57
|
trimmed_train
|
1,534
|
I need to order a new card as my other one was stolen.
| 65
|
trimmed_train
|
8,072
|
Is a physical card also available
| 11
|
trimmed_train
|
8,745
|
I transferred some money but the balance stayed the same.
| 71
|
trimmed_train
|
8,541
|
I have the funds, why can I not use my top-up?
| 8
|
trimmed_train
|
6,247
|
An ATM machine didn't give me back my card.
| 45
|
trimmed_train
|
9,402
|
Why was I charged for getting cash?
| 39
|
trimmed_train
|
4,638
|
There is a Direct Debit that looks suspicious.
| 17
|
trimmed_train
|
8,838
|
Some cash shows up on my app.
| 49
|
trimmed_train
|
3,735
|
is there a way to change name?
| 31
|
trimmed_train
|
8,147
|
Is payment required to get a card of my own?
| 11
|
trimmed_train
|
9,177
|
How much does top up fees cost?
| 73
|
trimmed_train
|
6,381
|
I was charged more than once in a single transaction
| 66
|
trimmed_train
|
1,030
|
can I choose delivery times to suite me?
| 52
|
trimmed_train
|
4,552
|
Which ATMs am I allowed to get money from?
| 46
|
trimmed_train
|
2,139
|
Is there any way to cancel a recent transfer? I did not mean to make it and need to make sure it does not go through.
| 44
|
trimmed_train
|
1,598
|
What would the age limit be?
| 35
|
trimmed_train
|
8,587
|
What was the issue with my topping up?
| 8
|
trimmed_train
|
3,790
|
Why does my identity need to be verified?
| 28
|
trimmed_train
|
1,615
|
From which age can my kids use your service?
| 35
|
trimmed_train
|
7,429
|
Is there a reason that my transfer failed?
| 41
|
trimmed_train
|
6,730
|
How come the money from the merchant appeared back into my account?
| 76
|
trimmed_train
|
9,576
|
Tell me how to replace my expired card.
| 23
|
trimmed_train
|
6,392
|
My account shows I have been charged twice for the same meal. How do I get the second payment voided and returned to me? I do not eat out much and my family is living paycheck to paycheck, mostly. I cannot afford to spend more money than necessary, as is, so I must see to it that the cost be promptly credited back onto my card.
| 66
|
trimmed_train
|
9,736
|
Can I use my Apple watch to fill my gas tank?
| 30
|
trimmed_train
|
6,296
|
What do I do after the ATM takes my card.
| 45
|
trimmed_train
|
5,518
|
How do I return something for a full refund?
| 53
|
trimmed_train
|
3,877
|
What is the identity check for?
| 28
|
trimmed_train
|
3,973
|
Why am I unable verify my id?
| 26
|
trimmed_train
|
8,646
|
Is there a longer processing time for international bank transfers?
| 71
|
trimmed_train
|
7,322
|
Why do I get a fee every time I transfer?
| 29
|
trimmed_train
|
5,070
|
This is the first time I've tried to get my money out of an ATM and it didn't work. Please give me my money
| 2
|
trimmed_train
|
8,030
|
i have been trying to top up my account with a check but it won't work
| 57
|
trimmed_train
|
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