id
int32 0
10k
| text
stringlengths 13
433
| label
int64 0
76
| Generalization
stringclasses 1
value |
|---|---|---|---|
4,834
|
I happened to forget my password
| 1
|
trimmed_train
|
8,474
|
I can't add any more money.
| 8
|
trimmed_train
|
7,459
|
My transfer failed. Help!
| 41
|
trimmed_train
|
5,514
|
It's been some time ago that I placed an order and it just isn't coming. At this point just give me back my money because I'm not paying them.
| 53
|
trimmed_train
|
9,211
|
I need assistance with activating my new card.
| 56
|
trimmed_train
|
3,523
|
There seems to be a couple of payments listed in the app I know weren't made by me. Is there a possibility someone has access to my card? Can you find out what's going on?
| 33
|
trimmed_train
|
642
|
It appears I have a fee in my statement.
| 34
|
trimmed_train
|
4,540
|
The card has suffered a security breach.
| 75
|
trimmed_train
|
7,919
|
Do you send more than one card?
| 63
|
trimmed_train
|
1,543
|
Need help with a stolen card.
| 65
|
trimmed_train
|
2,151
|
Please help! The app won't let me cancel a money transfer. I accidently sent money to an account that wasn't mine. I need this cancelled immediately.
| 44
|
trimmed_train
|
3,910
|
It can take between 10 minutes to an hour before you hear back from us about the verification result. Please try again if your verification fails. Make sure you double check that images are clear and all document photos are readable without blur or glare. You have to be 18 or older and live in the European Economic area or live in Switzerland to be able to open an account.
| 26
|
trimmed_train
|
9,741
|
is it possible to top-up with google pay.
| 30
|
trimmed_train
|
9,862
|
What forms of ID should I use for verification?
| 3
|
trimmed_train
|
5,501
|
I need to cancel a payment. Something i purchased a while ago still has not arrived and i'm not going to pay them if they won't send me what I purchased.
| 53
|
trimmed_train
|
3,110
|
Can I pay online with my card?
| 60
|
trimmed_train
|
1,195
|
How do I top-up automatically?
| 4
|
trimmed_train
|
6,098
|
I have a transfer waiting.
| 13
|
trimmed_train
|
9,767
|
How can I top up with Google play?
| 30
|
trimmed_train
|
7,403
|
What if I need my salary in another currency?
| 47
|
trimmed_train
|
9,704
|
Using Google Pay, can I top up?
| 30
|
trimmed_train
|
6,694
|
When will a transfer from the US post?
| 69
|
trimmed_train
|
9,775
|
I'm not sure how to complete the identity checks process.
| 3
|
trimmed_train
|
5,200
|
I made a payment but it's still pending
| 20
|
trimmed_train
|
2,665
|
I am angry that I got charged for using my card.
| 38
|
trimmed_train
|
7,349
|
How can I receive my salary with a different currency?
| 47
|
trimmed_train
|
4,973
|
My ATM card isn't working for a withdrawl
| 2
|
trimmed_train
|
1,131
|
How low does the balance have to be before the system updates?
| 4
|
trimmed_train
|
1,847
|
How much does a transfer cost?
| 59
|
trimmed_train
|
3,507
|
I have a charge for something I didn't buy.
| 33
|
trimmed_train
|
6,594
|
How long am I to wait before the transfer gets to my account?
| 69
|
trimmed_train
|
7,625
|
Account topping up bank transfers to my account assistance please?
| 70
|
trimmed_train
|
2,655
|
How can I check how much free spending I have left? I have some big purchases coming up and want to know where I can look for any info.
| 38
|
trimmed_train
|
2,259
|
Please tell me the limit to topping-up.
| 9
|
trimmed_train
|
7,864
|
Do you send duplicate cards?
| 63
|
trimmed_train
|
7,956
|
Can I only top-up digitally? Or could I use cash?
| 57
|
trimmed_train
|
6,727
|
Why has my card payment been reversed?
| 76
|
trimmed_train
|
9,421
|
Why am I charged a fee for getting cash?
| 39
|
trimmed_train
|
1,901
|
Are there topping up fees if I have to transfer?
| 59
|
trimmed_train
|
690
|
Why was I charged an additional $1?
| 34
|
trimmed_train
|
4,599
|
What's the closest place to withdraw money?
| 46
|
trimmed_train
|
7,839
|
My daughter need a card from this account. Is that possible?
| 63
|
trimmed_train
|
5,240
|
I tried to make a payment with my card and it was declined. Why is it pending?
| 20
|
trimmed_train
|
8,881
|
The app shows a withdrawal that I did not make or authorize.
| 49
|
trimmed_train
|
7,480
|
Why was my transaction not approved?
| 41
|
trimmed_train
|
8,637
|
My transfer into my account isn't showing up.
| 71
|
trimmed_train
|
1,013
|
When should I expect to receive my card?
| 52
|
trimmed_train
|
2,320
|
Do you limit my top-ups?
| 9
|
trimmed_train
|
2,562
|
Why and I being charged this fee?
| 38
|
trimmed_train
|
2,031
|
Can you tell me what is wrong ? I top-up with you all the time but this time it just shows my top-up as pending. What is happening?
| 67
|
trimmed_train
|
2,092
|
I messed up a transfer and need to reverse it.
| 44
|
trimmed_train
|
5,048
|
Is there a problem with my account? When I tried to withdraw cash at an ATM I was denied.
| 2
|
trimmed_train
|
2,835
|
How long will it be before the person I sent money to is able to see it?
| 16
|
trimmed_train
|
3,731
|
How do I update my address?
| 31
|
trimmed_train
|
6,227
|
I want to deactivate my account.
| 15
|
trimmed_train
|
3,228
|
Why did you revert my top-up?
| 58
|
trimmed_train
|
2,383
|
I received incorrect amount of cash from an ATM today. It was more than I wanted. What do I do now?
| 0
|
trimmed_train
|
5,374
|
Can i cancel this purchase?
| 53
|
trimmed_train
|
9,842
|
im worried about fraud how do you protect my account
| 3
|
trimmed_train
|
5,869
|
My latest payment was declined! What happened! I was told everything had been resolved and was back to working order again.
| 19
|
trimmed_train
|
7,415
|
Can I use a transfer to receive my transfer?
| 47
|
trimmed_train
|
6,985
|
How can I change my PIN? Help.
| 21
|
trimmed_train
|
1,395
|
Can currencies be exchanged on this app?
| 62
|
trimmed_train
|
4,498
|
What should I do if someone else used my card?
| 75
|
trimmed_train
|
4,858
|
I am entering my passcode but getting an error.
| 1
|
trimmed_train
|
9,321
|
I just got my card and cannot get it to work.
| 56
|
trimmed_train
|
3,093
|
Please tell me how I can get a virtual card.
| 27
|
trimmed_train
|
5,585
|
How do I make sure my transfer isn't goin to an unsupported merchant?
| 43
|
trimmed_train
|
5,950
|
I was just needing to know why my card got declined
| 19
|
trimmed_train
|
8,706
|
I don't see any change in my balance.
| 71
|
trimmed_train
|
9,731
|
Can you help me get Top Up to work in the Apple Pay function?
| 30
|
trimmed_train
|
4,902
|
I need to reset my passcode. Where do I go to do that?
| 1
|
trimmed_train
|
9,147
|
Would I be charged any fees if I added money to my account using an international card?
| 73
|
trimmed_train
|
1,814
|
I am having problems with my contactless.
| 42
|
trimmed_train
|
65
|
How long should it take for my new card to arrive in them mail? What should I do if I never receive it?
| 22
|
trimmed_train
|
9,504
|
Why am I being charged to withdrawal money?
| 39
|
trimmed_train
|
2,363
|
I got $20 when I should've gotten $100
| 0
|
trimmed_train
|
9,272
|
What are the steps that I need to take to activate a new card?
| 56
|
trimmed_train
|
1,237
|
Can I auto top-up as much as I want?
| 4
|
trimmed_train
|
5,575
|
I tried to buy something and it was declined and my transfers keep getting declined, Why?
| 43
|
trimmed_train
|
6,299
|
The ATM ate my card; how do I get a new one?
| 45
|
trimmed_train
|
7,023
|
Why am I not allowed to add a certain beneficiary?
| 48
|
trimmed_train
|
1,699
|
I can't input my pin again.
| 24
|
trimmed_train
|
6,979
|
Can you tell me what I need to do to have my pin changed?
| 21
|
trimmed_train
|
7,207
|
Why has transferring money resulted in a charge?
| 29
|
trimmed_train
|
1,192
|
Is there a limit on auto top-up?
| 4
|
trimmed_train
|
6,627
|
My Bank is in Europe, how long will the transfer take?
| 69
|
trimmed_train
|
2,377
|
Why did I only get $20 now the full amount I wanted?
| 0
|
trimmed_train
|
3,275
|
What happened to the money that I deposited?
| 58
|
trimmed_train
|
425
|
Why was the exchange rate so wrong when I bought something!
| 18
|
trimmed_train
|
1,564
|
We want to start a college fund for my daughter.
| 35
|
trimmed_train
|
2,849
|
I just did a money transaction but its not showing they received it
| 16
|
trimmed_train
|
5,365
|
Help! What should I do? My phone was stolen yesterday.
| 37
|
trimmed_train
|
204
|
how do i get the card linked
| 36
|
trimmed_train
|
3,457
|
Why haven't I seen the cash from the cheque I deposited yet?
| 12
|
trimmed_train
|
3,634
|
I need help with some transactions in my account that I dont recognize or remember purchasing. Im not sure if the name is just different or what. Should my card be put on hold while the issue gets figured out to be safe or is it ok?
| 33
|
trimmed_train
|
8,720
|
I do not see the money I transferred into this account
| 71
|
trimmed_train
|
8,521
|
My top up was denied
| 8
|
trimmed_train
|
599
|
What is the extra €1 on my statement for?
| 34
|
trimmed_train
|
24
|
where is my new card?
| 22
|
trimmed_train
|
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