id
int32 0
10k
| text
stringlengths 13
433
| label
int64 0
76
| Generalization
stringclasses 1
value |
|---|---|---|---|
9,376
|
How much can I withdrawal in one month without incurring fees?
| 39
|
trimmed_train
|
5,772
|
Would you please tell me the status of my refund request for a large purchase I made not long ago? I contacted the merchant nearly a week ago, but haven't received it.
| 50
|
trimmed_train
|
3,005
|
How do I get to the virtual cards?
| 27
|
trimmed_train
|
5,263
|
I need help- I got mugged yesterday and they took everything so I can't use the app.
| 37
|
trimmed_train
|
7,911
|
Is it possible to have a second card?
| 63
|
trimmed_train
|
3,209
|
Why is my top-up showing as cancelled?
| 58
|
trimmed_train
|
9,056
|
where do i find out about exchange fees
| 40
|
trimmed_train
|
5,976
|
I had a card payment that was declined. Why?
| 19
|
trimmed_train
|
7,479
|
Is there a reason my transfer failed?
| 41
|
trimmed_train
|
1,110
|
What is delivery speed to the United States?
| 52
|
trimmed_train
|
3,396
|
My balance is not right. It has not been updated for the cash or cheque deposit.
| 12
|
trimmed_train
|
4,379
|
Are there restrictions on disposable virtual cards?
| 51
|
trimmed_train
|
1,836
|
Will I be charged for topping up by transfer?
| 59
|
trimmed_train
|
9,819
|
Can I get a full list of instructions for identity checks?
| 3
|
trimmed_train
|
8,919
|
Why is my app showing me taking money that I did not take out?
| 49
|
trimmed_train
|
4,509
|
My card info was stolen, what do I do?
| 75
|
trimmed_train
|
9,034
|
Please provide currency exchange rates
| 40
|
trimmed_train
|
4,927
|
I tried to use my card to withdrawal money from the ATM in Notting Hill but it didn't work. This is the first time I've tried using it. Is my card working?
| 2
|
trimmed_train
|
3,059
|
How do I go about getting a virtual card?
| 27
|
trimmed_train
|
1,136
|
can you top up your account automatically
| 4
|
trimmed_train
|
8,201
|
I tried to use my disposable virtual card to pay a subscription to the gym and it got rejected. Any ideas why?
| 10
|
trimmed_train
|
8,963
|
Do I need to pay extra for exchanging currencies?
| 40
|
trimmed_train
|
4,669
|
I see a direct debit transaction that I didn't make.
| 17
|
trimmed_train
|
9,881
|
Can I use my card in Austria?
| 68
|
trimmed_train
|
4,956
|
i tried to withdraw money but was told i didn't have funds
| 2
|
trimmed_train
|
8,882
|
Money was taken out without my consent,
| 49
|
trimmed_train
|
8,692
|
I have transferred some money but the balance hasn't changed
| 71
|
trimmed_train
|
7,993
|
Is it possible for me to top up with cash?
| 57
|
trimmed_train
|
3,528
|
There's a payment in the app I don't recognize.
| 33
|
trimmed_train
|
366
|
How do I know what the exchange rate will be when I make an exchange.
| 5
|
trimmed_train
|
2,551
|
Why am I being charged fees on some transactions but not on others? What am I missing here? I cannot find where to see the fee structure on my account. Help!
| 38
|
trimmed_train
|
129
|
How long will it be to get this new card?
| 22
|
trimmed_train
|
8,644
|
What's the time frame normally for a UK account transfer? I just made one and it's not showing up anywhere. I want to be sure that everything is good.
| 71
|
trimmed_train
|
5,257
|
Can I use the app without my phone?
| 37
|
trimmed_train
|
2,723
|
Why did the funds not transfer to another recipient?
| 16
|
trimmed_train
|
9,886
|
What countries are you located in?
| 68
|
trimmed_train
|
3,230
|
My top-up was reverted by the app.
| 58
|
trimmed_train
|
4,009
|
I haven't received my pin
| 32
|
trimmed_train
|
9,581
|
Please inform me how to get a new card as mine is about to expire.
| 23
|
trimmed_train
|
9,644
|
Hi, I have an apple watch. How do I use it to top up my card?
| 30
|
trimmed_train
|
1,333
|
My card is broken
| 74
|
trimmed_train
|
6,649
|
How long does it take to transfer from china? Is there a way to transfer it quickly, I need it urgently?
| 69
|
trimmed_train
|
9,035
|
What are the charges if I exchange foreign currency?
| 40
|
trimmed_train
|
1,278
|
Currently my card is broken.
| 74
|
trimmed_train
|
20
|
On the card that is coming, what's the tracking info?
| 22
|
trimmed_train
|
2,287
|
What is the max top-up?
| 9
|
trimmed_train
|
7,789
|
What can I do to verify my card?
| 55
|
trimmed_train
|
9,907
|
Are you located in other countries?
| 68
|
trimmed_train
|
424
|
My exchange rate isn't correct.
| 18
|
trimmed_train
|
6,905
|
Can I change my PIN without being physically present?
| 21
|
trimmed_train
|
4,254
|
Is it possible to top up by card?
| 54
|
trimmed_train
|
6,405
|
Why was I charged twice?
| 66
|
trimmed_train
|
6,480
|
Hello. I just noticed I was charged two times for a restaurant I visited this week. Can you reverse the additional charge?
| 66
|
trimmed_train
|
7,308
|
What is this extra fee while I was doing a transfer?
| 29
|
trimmed_train
|
4,014
|
Why have I not received my PIN
| 32
|
trimmed_train
|
8,493
|
My top up is giving me problems. What is wrong with it?
| 8
|
trimmed_train
|
3,620
|
There are a couple payments with my card in the app I see that I didn't create. What is happening? Maybe someone gained access to my account.
| 33
|
trimmed_train
|
5,279
|
stolen phone, what should i do
| 37
|
trimmed_train
|
556
|
A foreign purchase I made has the incorrect rate applied to it.
| 18
|
trimmed_train
|
2,962
|
What currency is acceptable for a top up?
| 14
|
trimmed_train
|
5,937
|
It seems like my card payment didn't work.
| 19
|
trimmed_train
|
1,850
|
Is there a fee to make a transfer?
| 59
|
trimmed_train
|
2,775
|
my friend has not got the money I sent last week.
| 16
|
trimmed_train
|
3,157
|
I topped up recently and saw the money go through, but now it's just gone? What's going on
| 58
|
trimmed_train
|
7,782
|
Tell me why I need top-up to be verified?
| 55
|
trimmed_train
|
4,645
|
A direct debit payment I didn't do shows in my app
| 17
|
trimmed_train
|
1,124
|
Can I have money transferred into my account at different intervals along my trip?
| 4
|
trimmed_train
|
110
|
I was issued a card about a week ago. why hasn't it come in yet?
| 22
|
trimmed_train
|
6,211
|
Please delete my account now.
| 15
|
trimmed_train
|
1,010
|
Can I get my card fast tracked?
| 52
|
trimmed_train
|
2,965
|
how can i add money from my amex card
| 14
|
trimmed_train
|
9,869
|
What is needed for the identity verification?
| 3
|
trimmed_train
|
5,167
|
What does a 'pending payment' mean?
| 20
|
trimmed_train
|
5,215
|
I have made a payment by my card, and its still pending since a long time. Could you please tell me when it will process.
| 20
|
trimmed_train
|
4,456
|
Is there a transaction limit on a disposable card?
| 51
|
trimmed_train
|
7,931
|
Can I give a second card for this account to my daughter?
| 63
|
trimmed_train
|
4,746
|
I see a charge for a direct debit that was not me.
| 17
|
trimmed_train
|
3,100
|
Are there businesses that don't accept this card?
| 60
|
trimmed_train
|
5,290
|
I lost my phone. Can I disable to app?
| 37
|
trimmed_train
|
2,047
|
How do I make my top up complete?
| 67
|
trimmed_train
|
3,255
|
Why isn't my top up showing? Was the money reversed?
| 58
|
trimmed_train
|
5,180
|
What does it mean if it says that my payment is pending?
| 20
|
trimmed_train
|
6,921
|
I have been travelling overseas and I need to change my PIN. Can you tell me how this is done?
| 21
|
trimmed_train
|
2,415
|
The atm didn't give me all my cash
| 0
|
trimmed_train
|
2,719
|
How much time do transfers typically take? I sent money to a friend who needs it urgently. It's been hours and has not gone through.
| 16
|
trimmed_train
|
3,907
|
My identity wasn't verified
| 26
|
trimmed_train
|
9,502
|
Why did you charge a fee when I withdrew from an ATM?
| 39
|
trimmed_train
|
3,578
|
I swear that there are 2 payments on the app that I didn't make. Could my card me stolen? Please advise what I should do.
| 33
|
trimmed_train
|
3,458
|
My cheque is taking a while
| 12
|
trimmed_train
|
1,452
|
What different currencies can I get?
| 62
|
trimmed_train
|
4,002
|
Where is my card PIN?
| 32
|
trimmed_train
|
4,556
|
How do I withdraw money?
| 46
|
trimmed_train
|
2,101
|
I need a transfer cancelled.
| 44
|
trimmed_train
|
3,130
|
Can I use my card while on vacation overseas?
| 60
|
trimmed_train
|
6,335
|
Why have I been charged twice?
| 66
|
trimmed_train
|
2,397
|
I think something went wrong, I didn't get the right amount.
| 0
|
trimmed_train
|
4,088
|
Is my PIN the same thing as my passcode?
| 32
|
trimmed_train
|
9,514
|
Why is there a fee for getting cash?
| 39
|
trimmed_train
|
4,946
|
I was not able to use the ATM to get cash
| 2
|
trimmed_train
|
1,388
|
Is it possible to exchange currencies using the app?
| 62
|
trimmed_train
|
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