id int32 0 10k | text stringlengths 13 433 | label int64 0 76 | Generalization stringclasses 1
value |
|---|---|---|---|
3,139 | Are there any restrictions to where I can use my card? | 60 | trimmed_train |
2,904 | Can I use American Express? | 14 | trimmed_train |
7,302 | Why is there a fee for doing a transfer? | 29 | trimmed_train |
475 | something is wrong with my exchange rate charge | 18 | trimmed_train |
6,272 | Why did the ATM eat my card? | 45 | trimmed_train |
6,298 | Will you please help me get my card back? | 45 | trimmed_train |
1,035 | I'd like to have it delivered on Saturday. Is that possible? | 52 | trimmed_train |
5,587 | I'm having issues with my card. You guys keep declining it for some reason. I haven't had any issues up until this point. What is going on? I've tried a handful of times with the same, unfortunate, result! | 43 | trimmed_train |
5,362 | What do I do if my smart phone was stolen? | 37 | trimmed_train |
2,527 | Why was I charged an extra fee when paying with card? | 38 | trimmed_train |
7,109 | why can't my beneficiary make transactions? | 48 | trimmed_train |
4,759 | I didn't make the direct debit payment on my account. | 17 | trimmed_train |
6,295 | My card was eaten by the cash machine what do I do? | 45 | trimmed_train |
351 | How are foreign exchange rates determined? | 5 | trimmed_train |
4,786 | I don't know what this Direct Debit payment on my account is for. | 17 | trimmed_train |
8,251 | Hello, In my most recent ATM transaction, I didn't receive nearly as much cash as I thought I would - what is your exchange rate policy? | 61 | trimmed_train |
5,229 | Why hasn't my payment gone through yet? | 20 | trimmed_train |
6,976 | Can I change my PIN without going to a bank branch? | 21 | trimmed_train |
838 | I made a cash withdrawal and it is still listed as a pending transaction. | 72 | trimmed_train |
9,283 | Do you know the process how to activate my card? | 56 | trimmed_train |
2,806 | When will I get my money? It's been too long. | 16 | trimmed_train |
1,096 | I need my card delivered as soon as possible. | 52 | trimmed_train |
8,012 | How do I use cash to top up my account? | 57 | trimmed_train |
6,588 | How can I check to see where my funds come from? | 25 | trimmed_train |
73 | My card was supposed to arrive, but hasn't? | 22 | trimmed_train |
627 | Why have I been charged an extra £1? | 34 | trimmed_train |
4,723 | I see a direct debit payment on my statement that wasn't me | 17 | trimmed_train |
938 | Are EUR exchanges acceptable? | 6 | trimmed_train |
1,923 | Is there any fees associated with receiving money with this account? | 59 | trimmed_train |
5,972 | My card payment wasn't declined | 19 | trimmed_train |
9,240 | My new card just arrived, how can I activate it? | 56 | trimmed_train |
6,679 | How long will it take to transfer something to China urgently? | 69 | trimmed_train |
525 | I think that the exchange rate was wrong for the payment made last Saturday - I was charged extra. | 18 | trimmed_train |
7,857 | Is there a charge for getting more cards? | 63 | trimmed_train |
2,605 | Why have I been charged a fee for card payment? | 38 | trimmed_train |
2,905 | I'd prefer to use my American Express when putting funds into my account. | 14 | trimmed_train |
1,084 | I placed my order a week ago. Is it ok that my card isn't here yet? | 52 | trimmed_train |
7,489 | Hey, I'm buying a flat and I need my mortgage to go though. However, every time I check I get an error message. Is there any way you can help me with this transfer. | 41 | trimmed_train |
7,849 | Do I have to pay for a second card? | 63 | trimmed_train |
9,090 | Are there any charges for using a bank card to top up | 73 | trimmed_train |
2,312 | What amount can I top-up? | 9 | trimmed_train |
5,129 | Why is their a charge pending on my card still? | 20 | trimmed_train |
2,162 | I need urgent help. I realize I sent my payment to the wrong account number. I made a typo. Please cancel the transfer immediately. I cannot do anything from the app. | 44 | trimmed_train |
5,911 | I could not get my card to work at a shop. | 19 | trimmed_train |
2,116 | I stupidly initiated a rent payment from the wrong account yesterday. It can't be paid from that account, but it really needs to get paid on time. Am I able to move the payment to the right account? | 44 | trimmed_train |
7,732 | I just tried to top-up and now I'm getting an additional verification message, why? | 55 | trimmed_train |
7,434 | I tried to make a transfer like five different times. Why won't your system let me? Is it broke? | 41 | trimmed_train |
4,915 | How can i reset my passcode ? | 1 | trimmed_train |
5,743 | I can't see all the refunds in my statement | 50 | trimmed_train |
8,678 | After making a transfer from a UK account it's not showing up. How long do these transfers normally take for you? I want to be certain everything is all right. | 71 | trimmed_train |
3,577 | A payment shows up on the app that I never made. | 33 | trimmed_train |
6,884 | What are the steps to change my PIN to something else? | 21 | trimmed_train |
4,808 | I checked my account and see that funds were deducted from a seller I didn't approve of. Can you help me understand? | 17 | trimmed_train |
6,344 | I had a duplicate card and bought something and it showed up twice. I canceled my card, how do I get my money back? | 66 | trimmed_train |
7,937 | I can't find any option to top up with a cheque? | 57 | trimmed_train |
7,252 | Can you please explain why I was charged an extra fee for my transfer? | 29 | trimmed_train |
4,568 | What ATM machines allow this card? | 46 | trimmed_train |
8,535 | My credit card got declined for top up! What's going on? Can you check on why it didn't go through? | 8 | trimmed_train |
4,829 | Is there a way to recover my password? | 1 | trimmed_train |
7,516 | What may be the reason that my transfer did not go through? | 41 | trimmed_train |
5,834 | Still waiting on my refund... | 50 | trimmed_train |
4,426 | How many disposable cards can I have at one time? | 51 | trimmed_train |
7,794 | i don't see the top-up verification code anywhere | 55 | trimmed_train |
7,769 | Why should I verify the top-up? | 55 | trimmed_train |
5,490 | I've been waiting for something that i've ordered for months now and it still hasn't arrived. I genuinely don't know what this company is doing, but put plainly, i've had enough. Please issue a refund immediately, i would not like to waste anymore of my time on these people. | 53 | trimmed_train |
6,388 | I was charged twice, when I didn't purchase anything twice. | 66 | trimmed_train |
6,767 | Is my card payment reverted? | 76 | trimmed_train |
6,611 | How long do transfers from Europe take? | 69 | trimmed_train |
2,807 | Why didn't my transfer get to the recipient? | 16 | trimmed_train |
8,002 | Can I use check to deposit? | 57 | trimmed_train |
8,317 | I withdraw money abroad but I didn't get the right amount. | 61 | trimmed_train |
2,781 | Why hasn't arrived yet a transaction I did to my friend? | 16 | trimmed_train |
5,730 | I received a refund, however I cannot see it in my account | 50 | trimmed_train |
6,901 | If i want to change my pin number can I directly from an ATM? | 21 | trimmed_train |
256 | Can I put my found card back into the app on my phone? | 36 | trimmed_train |
4,737 | I don't recognize this debit transaction in my billing statement? | 17 | trimmed_train |
9,589 | How do I replace my card before it expires next month? | 23 | trimmed_train |
1,921 | Are there any fees associated with receiving money? | 59 | trimmed_train |
2,815 | I did a money transaction and dont have a receipt | 16 | trimmed_train |
109 | When will my new card be delivered? | 22 | trimmed_train |
8,563 | Top up did not work on the app. | 8 | trimmed_train |
5,771 | Hi I'm waiting for a refund for an item I bought. I have contacted the merchant directly but had nothing back. Can you tell me whether or not you are able to refund me for the item? | 50 | trimmed_train |
9,278 | Show me how to activate my card | 56 | trimmed_train |
1,089 | Can I have my card delivered on Tuesday? | 52 | trimmed_train |
4,631 | Can I withdraw from any ATM? | 46 | trimmed_train |
6,923 | I am on vacation in Spain and need to change my pin. | 21 | trimmed_train |
717 | There is an extra 1£ charge on my app. Why did it charge me extra? | 34 | trimmed_train |
4,279 | Top up not available in my wallet. | 54 | trimmed_train |
7,974 | I'm trying to use a cheque to top up | 57 | trimmed_train |
6,934 | I want to change my PIN - do I need to be in a bank? | 21 | trimmed_train |
4,853 | I don't know the code for the app. | 1 | trimmed_train |
2,743 | How much time do transfers take? I sent money to a friend who needs it fast. It's been hours, and the money has not gone through. | 16 | trimmed_train |
3,472 | why hasn't my cash arrived yet from my cheque?! | 12 | trimmed_train |
9,777 | What am I going to need in order to verify my identity? | 3 | trimmed_train |
3,592 | I do not recognise this card payment. | 33 | trimmed_train |
5,440 | Am I able to get a refund for a purchase? | 53 | trimmed_train |
3,751 | how do i get into my account and edit my details | 31 | trimmed_train |
3,499 | There are a couple payments with my card shown in the app that i really didn't make myself. What's happenning with this, does someone has access to my card?! | 33 | trimmed_train |
9,723 | Is there a way to top up using my Apple Watch? | 30 | trimmed_train |
2,531 | Why was my transaction charged an extra fee when paying with my card? | 38 | trimmed_train |
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