id
int32 0
10k
| text
stringlengths 13
433
| label
int64 0
76
| Generalization
stringclasses 1
value |
|---|---|---|---|
3,139
|
Are there any restrictions to where I can use my card?
| 60
|
trimmed_train
|
2,904
|
Can I use American Express?
| 14
|
trimmed_train
|
7,302
|
Why is there a fee for doing a transfer?
| 29
|
trimmed_train
|
475
|
something is wrong with my exchange rate charge
| 18
|
trimmed_train
|
6,272
|
Why did the ATM eat my card?
| 45
|
trimmed_train
|
6,298
|
Will you please help me get my card back?
| 45
|
trimmed_train
|
1,035
|
I'd like to have it delivered on Saturday. Is that possible?
| 52
|
trimmed_train
|
5,587
|
I'm having issues with my card. You guys keep declining it for some reason. I haven't had any issues up until this point. What is going on? I've tried a handful of times with the same, unfortunate, result!
| 43
|
trimmed_train
|
5,362
|
What do I do if my smart phone was stolen?
| 37
|
trimmed_train
|
2,527
|
Why was I charged an extra fee when paying with card?
| 38
|
trimmed_train
|
7,109
|
why can't my beneficiary make transactions?
| 48
|
trimmed_train
|
4,759
|
I didn't make the direct debit payment on my account.
| 17
|
trimmed_train
|
6,295
|
My card was eaten by the cash machine what do I do?
| 45
|
trimmed_train
|
351
|
How are foreign exchange rates determined?
| 5
|
trimmed_train
|
4,786
|
I don't know what this Direct Debit payment on my account is for.
| 17
|
trimmed_train
|
8,251
|
Hello, In my most recent ATM transaction, I didn't receive nearly as much cash as I thought I would - what is your exchange rate policy?
| 61
|
trimmed_train
|
5,229
|
Why hasn't my payment gone through yet?
| 20
|
trimmed_train
|
6,976
|
Can I change my PIN without going to a bank branch?
| 21
|
trimmed_train
|
838
|
I made a cash withdrawal and it is still listed as a pending transaction.
| 72
|
trimmed_train
|
9,283
|
Do you know the process how to activate my card?
| 56
|
trimmed_train
|
2,806
|
When will I get my money? It's been too long.
| 16
|
trimmed_train
|
1,096
|
I need my card delivered as soon as possible.
| 52
|
trimmed_train
|
8,012
|
How do I use cash to top up my account?
| 57
|
trimmed_train
|
6,588
|
How can I check to see where my funds come from?
| 25
|
trimmed_train
|
73
|
My card was supposed to arrive, but hasn't?
| 22
|
trimmed_train
|
627
|
Why have I been charged an extra £1?
| 34
|
trimmed_train
|
4,723
|
I see a direct debit payment on my statement that wasn't me
| 17
|
trimmed_train
|
938
|
Are EUR exchanges acceptable?
| 6
|
trimmed_train
|
1,923
|
Is there any fees associated with receiving money with this account?
| 59
|
trimmed_train
|
5,972
|
My card payment wasn't declined
| 19
|
trimmed_train
|
9,240
|
My new card just arrived, how can I activate it?
| 56
|
trimmed_train
|
6,679
|
How long will it take to transfer something to China urgently?
| 69
|
trimmed_train
|
525
|
I think that the exchange rate was wrong for the payment made last Saturday - I was charged extra.
| 18
|
trimmed_train
|
7,857
|
Is there a charge for getting more cards?
| 63
|
trimmed_train
|
2,605
|
Why have I been charged a fee for card payment?
| 38
|
trimmed_train
|
2,905
|
I'd prefer to use my American Express when putting funds into my account.
| 14
|
trimmed_train
|
1,084
|
I placed my order a week ago. Is it ok that my card isn't here yet?
| 52
|
trimmed_train
|
7,489
|
Hey, I'm buying a flat and I need my mortgage to go though. However, every time I check I get an error message. Is there any way you can help me with this transfer.
| 41
|
trimmed_train
|
7,849
|
Do I have to pay for a second card?
| 63
|
trimmed_train
|
9,090
|
Are there any charges for using a bank card to top up
| 73
|
trimmed_train
|
2,312
|
What amount can I top-up?
| 9
|
trimmed_train
|
5,129
|
Why is their a charge pending on my card still?
| 20
|
trimmed_train
|
2,162
|
I need urgent help. I realize I sent my payment to the wrong account number. I made a typo. Please cancel the transfer immediately. I cannot do anything from the app.
| 44
|
trimmed_train
|
5,911
|
I could not get my card to work at a shop.
| 19
|
trimmed_train
|
2,116
|
I stupidly initiated a rent payment from the wrong account yesterday. It can't be paid from that account, but it really needs to get paid on time. Am I able to move the payment to the right account?
| 44
|
trimmed_train
|
7,732
|
I just tried to top-up and now I'm getting an additional verification message, why?
| 55
|
trimmed_train
|
7,434
|
I tried to make a transfer like five different times. Why won't your system let me? Is it broke?
| 41
|
trimmed_train
|
4,915
|
How can i reset my passcode ?
| 1
|
trimmed_train
|
5,743
|
I can't see all the refunds in my statement
| 50
|
trimmed_train
|
8,678
|
After making a transfer from a UK account it's not showing up. How long do these transfers normally take for you? I want to be certain everything is all right.
| 71
|
trimmed_train
|
3,577
|
A payment shows up on the app that I never made.
| 33
|
trimmed_train
|
6,884
|
What are the steps to change my PIN to something else?
| 21
|
trimmed_train
|
4,808
|
I checked my account and see that funds were deducted from a seller I didn't approve of. Can you help me understand?
| 17
|
trimmed_train
|
6,344
|
I had a duplicate card and bought something and it showed up twice. I canceled my card, how do I get my money back?
| 66
|
trimmed_train
|
7,937
|
I can't find any option to top up with a cheque?
| 57
|
trimmed_train
|
7,252
|
Can you please explain why I was charged an extra fee for my transfer?
| 29
|
trimmed_train
|
4,568
|
What ATM machines allow this card?
| 46
|
trimmed_train
|
8,535
|
My credit card got declined for top up! What's going on? Can you check on why it didn't go through?
| 8
|
trimmed_train
|
4,829
|
Is there a way to recover my password?
| 1
|
trimmed_train
|
7,516
|
What may be the reason that my transfer did not go through?
| 41
|
trimmed_train
|
5,834
|
Still waiting on my refund...
| 50
|
trimmed_train
|
4,426
|
How many disposable cards can I have at one time?
| 51
|
trimmed_train
|
7,794
|
i don't see the top-up verification code anywhere
| 55
|
trimmed_train
|
7,769
|
Why should I verify the top-up?
| 55
|
trimmed_train
|
5,490
|
I've been waiting for something that i've ordered for months now and it still hasn't arrived. I genuinely don't know what this company is doing, but put plainly, i've had enough. Please issue a refund immediately, i would not like to waste anymore of my time on these people.
| 53
|
trimmed_train
|
6,388
|
I was charged twice, when I didn't purchase anything twice.
| 66
|
trimmed_train
|
6,767
|
Is my card payment reverted?
| 76
|
trimmed_train
|
6,611
|
How long do transfers from Europe take?
| 69
|
trimmed_train
|
2,807
|
Why didn't my transfer get to the recipient?
| 16
|
trimmed_train
|
8,002
|
Can I use check to deposit?
| 57
|
trimmed_train
|
8,317
|
I withdraw money abroad but I didn't get the right amount.
| 61
|
trimmed_train
|
2,781
|
Why hasn't arrived yet a transaction I did to my friend?
| 16
|
trimmed_train
|
5,730
|
I received a refund, however I cannot see it in my account
| 50
|
trimmed_train
|
6,901
|
If i want to change my pin number can I directly from an ATM?
| 21
|
trimmed_train
|
256
|
Can I put my found card back into the app on my phone?
| 36
|
trimmed_train
|
4,737
|
I don't recognize this debit transaction in my billing statement?
| 17
|
trimmed_train
|
9,589
|
How do I replace my card before it expires next month?
| 23
|
trimmed_train
|
1,921
|
Are there any fees associated with receiving money?
| 59
|
trimmed_train
|
2,815
|
I did a money transaction and dont have a receipt
| 16
|
trimmed_train
|
109
|
When will my new card be delivered?
| 22
|
trimmed_train
|
8,563
|
Top up did not work on the app.
| 8
|
trimmed_train
|
5,771
|
Hi I'm waiting for a refund for an item I bought. I have contacted the merchant directly but had nothing back. Can you tell me whether or not you are able to refund me for the item?
| 50
|
trimmed_train
|
9,278
|
Show me how to activate my card
| 56
|
trimmed_train
|
1,089
|
Can I have my card delivered on Tuesday?
| 52
|
trimmed_train
|
4,631
|
Can I withdraw from any ATM?
| 46
|
trimmed_train
|
6,923
|
I am on vacation in Spain and need to change my pin.
| 21
|
trimmed_train
|
717
|
There is an extra 1£ charge on my app. Why did it charge me extra?
| 34
|
trimmed_train
|
4,279
|
Top up not available in my wallet.
| 54
|
trimmed_train
|
7,974
|
I'm trying to use a cheque to top up
| 57
|
trimmed_train
|
6,934
|
I want to change my PIN - do I need to be in a bank?
| 21
|
trimmed_train
|
4,853
|
I don't know the code for the app.
| 1
|
trimmed_train
|
2,743
|
How much time do transfers take? I sent money to a friend who needs it fast. It's been hours, and the money has not gone through.
| 16
|
trimmed_train
|
3,472
|
why hasn't my cash arrived yet from my cheque?!
| 12
|
trimmed_train
|
9,777
|
What am I going to need in order to verify my identity?
| 3
|
trimmed_train
|
3,592
|
I do not recognise this card payment.
| 33
|
trimmed_train
|
5,440
|
Am I able to get a refund for a purchase?
| 53
|
trimmed_train
|
3,751
|
how do i get into my account and edit my details
| 31
|
trimmed_train
|
3,499
|
There are a couple payments with my card shown in the app that i really didn't make myself. What's happenning with this, does someone has access to my card?!
| 33
|
trimmed_train
|
9,723
|
Is there a way to top up using my Apple Watch?
| 30
|
trimmed_train
|
2,531
|
Why was my transaction charged an extra fee when paying with my card?
| 38
|
trimmed_train
|
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