id
int32 0
10k
| text
stringlengths 13
433
| label
int64 0
76
| Generalization
stringclasses 1
value |
|---|---|---|---|
3,260
|
My top-up was just cancelled.
| 58
|
trimmed_train
|
3,761
|
What should I do after I've moved and need to update my personal details?
| 31
|
trimmed_train
|
5,956
|
What is going on with it saying my card payment was declined?
| 19
|
trimmed_train
|
9,082
|
I am wanting to refill my card, is there a charge?
| 73
|
trimmed_train
|
88
|
Can you tell me why I haven't received my new card yet?
| 22
|
trimmed_train
|
5,059
|
I can't withdraw any money from my account. Ive tried a couple different ATM machines and both of them wouldn't give me my money. What's going on? Is my account frozen or something?
| 2
|
trimmed_train
|
2,744
|
How long should a transfer normally take to process completely? I have a friend that needs it right away, but it's already been 2 hours and she hasn't received it.
| 16
|
trimmed_train
|
9,419
|
I just took some cash out of a cash machine in Heathrow airport because I wanted to buy some new sunglasses for my holiday but you've added a fee to the withdrawal, what is this?
| 39
|
trimmed_train
|
8,364
|
The rate of exchange for my cash withdrawal is wrong.
| 61
|
trimmed_train
|
7,299
|
Does it cost anything to buy something from another country? Like is there going to be hidden transfer fees or currency conversion fees?
| 29
|
trimmed_train
|
7,531
|
The transfer keeps failing , I tried to transfer some money to friends this morning but it keeps getting rejected for some reason, Would you please check the issue?
| 41
|
trimmed_train
|
9,212
|
How do I get my card active?
| 56
|
trimmed_train
|
2,061
|
What's taking my top-up so long?
| 67
|
trimmed_train
|
9,137
|
Do you have any card fees if I want to add money using an international card?
| 73
|
trimmed_train
|
3,968
|
My identity verification is not working.
| 26
|
trimmed_train
|
1,878
|
What does a transfer cost?
| 59
|
trimmed_train
|
9,855
|
How do i change my identity?
| 3
|
trimmed_train
|
5,617
|
I tried to do a transfer but I got a message that it was declined.
| 43
|
trimmed_train
|
4,085
|
How is my PIN sent?
| 32
|
trimmed_train
|
9,818
|
Do I need any kind of proof for the identity check?
| 3
|
trimmed_train
|
4,652
|
A few weeks ago, a strange transaction was made on my account by a seller I don't know. I am quite sure I didn't do it and will like for you to check it for me.
| 17
|
trimmed_train
|
2,182
|
I made a terrible mistake when typing in my account number. I accidently sent money to the wrong account. I noticed the app won't allow me to void the transaction. Can someone help me with this immediately?
| 44
|
trimmed_train
|
130
|
how can i track card you sent
| 22
|
trimmed_train
|
5,198
|
Why didn't my payment process
| 20
|
trimmed_train
|
615
|
My statement shows a 1£ purchase pending. I do not remember making this purchase, please let me know what this is about.
| 34
|
trimmed_train
|
2,469
|
Help, the ATM didn't give me all the money I requested
| 0
|
trimmed_train
|
8,915
|
Can you tell me what this cash withdrawal is?
| 49
|
trimmed_train
|
8,466
|
I have heard about these disposable virtual cards but don't understand how they work.
| 7
|
trimmed_train
|
1,542
|
Someone took my card without my permission.
| 65
|
trimmed_train
|
4,586
|
What ATMs use this card?
| 46
|
trimmed_train
|
3,526
|
Please help. There is a payment in the app that isn't mine.
| 33
|
trimmed_train
|
2,708
|
why hasn't a transaction to a friend cleared yet?
| 16
|
trimmed_train
|
8,795
|
help, I see money missing I didn't take out.
| 49
|
trimmed_train
|
7,142
|
What is preventing me from adding a specific beneficiary?
| 48
|
trimmed_train
|
1,148
|
I want to set up an auto top-up
| 4
|
trimmed_train
|
6,040
|
why have I got a pending transfer? I'm confused!!
| 13
|
trimmed_train
|
6,764
|
My card payment was reverted, why?
| 76
|
trimmed_train
|
8,985
|
What's the cost for exchanges?
| 40
|
trimmed_train
|
9,113
|
Are there top up charges for US cards?
| 73
|
trimmed_train
|
4,064
|
I have not received my pin yet
| 32
|
trimmed_train
|
9,375
|
How do I avoid a fee to use an ATM?
| 39
|
trimmed_train
|
6,137
|
How do I deactivate my account?
| 15
|
trimmed_train
|
8,305
|
The ATM I used for foreign currency provided the wrong exchange rate.
| 61
|
trimmed_train
|
9,028
|
If I exchange currencies frequently, is there a discount?
| 40
|
trimmed_train
|
6,325
|
How do I get my money back for a duplicated charge?
| 66
|
trimmed_train
|
7,481
|
I attemped a transfer and it didn't go through.
| 41
|
trimmed_train
|
4,293
|
Can I allow other people to top up my account?
| 54
|
trimmed_train
|
5,235
|
Why hasn't payment gone through yet?
| 20
|
trimmed_train
|
4,248
|
My wallet doesn't show my recent top up.
| 54
|
trimmed_train
|
8,006
|
I'll send a check to top up my account
| 57
|
trimmed_train
|
9,192
|
Can I have my card activated?
| 56
|
trimmed_train
|
50
|
A card has been sent to me, how do I track it?
| 22
|
trimmed_train
|
505
|
Why was the wrong rate applied when I bought something in a different currency?
| 18
|
trimmed_train
|
2,690
|
Why did I get charged a fee on my card?
| 38
|
trimmed_train
|
1,740
|
Where am I able to get my PIN unblocked?
| 24
|
trimmed_train
|
908
|
What other fiat currencies can I use?
| 6
|
trimmed_train
|
8,296
|
Can I make a withdraw in my home currency at an ATM? I'm on vacation and am a bit worried because I don't have cash with me. Is it possible to withdraw here without any additional costs or fees?
| 61
|
trimmed_train
|
904
|
Are all fiat currencies supported?
| 6
|
trimmed_train
|
2,651
|
What are the fees imposed when I make a transaction?
| 38
|
trimmed_train
|
4,259
|
Can I let other people have access to my account in order to top up?
| 54
|
trimmed_train
|
3,173
|
My money has disappeared. I had recently added money in, and saw it was there and went through. Now it's gone. What is happening?
| 58
|
trimmed_train
|
4,203
|
Will I get a Visa card or Mastercard?
| 64
|
trimmed_train
|
8,255
|
I did not get the right exchange rate while getting my cash out.
| 61
|
trimmed_train
|
9,294
|
What do I do to activate my new card?
| 56
|
trimmed_train
|
2,662
|
Why am I charged an extra fee on my card?
| 38
|
trimmed_train
|
920
|
Are there limitations to what currency I can hold?
| 6
|
trimmed_train
|
2,077
|
Cancel a transaction
| 44
|
trimmed_train
|
966
|
Do you allow exchanges of EUR?
| 6
|
trimmed_train
|
7,966
|
can i top up with check?
| 57
|
trimmed_train
|
6,931
|
Do I have to change my PIN at a bank?
| 21
|
trimmed_train
|
41
|
Where is my credit card that was to be mailed?
| 22
|
trimmed_train
|
3,538
|
I have a payment I didnt make on my account
| 33
|
trimmed_train
|
8,196
|
Why can't I make multiple payments with my virtual card?
| 10
|
trimmed_train
|
2,970
|
For adding money, which currencies do you accept?
| 14
|
trimmed_train
|
5,287
|
My phone was stolen, help!
| 37
|
trimmed_train
|
6,670
|
I need to urgently transfer something from China. How long will it approximately take?
| 69
|
trimmed_train
|
3,740
|
Can someone assist me with updating my account details with changing my last name?
| 31
|
trimmed_train
|
4,942
|
Could you tell me why my cash withdrawal was declined?
| 2
|
trimmed_train
|
2,584
|
Why did I have to pay extra because I paid with my card?
| 38
|
trimmed_train
|
9,448
|
Since when were there charges for taking out cash from my account? It's always been free for me to do this before. How much are the charges going to be?
| 39
|
trimmed_train
|
7,482
|
is the a reason why my transfer has failed?
| 41
|
trimmed_train
|
816
|
The cash I got at the ATM is still in my account.
| 72
|
trimmed_train
|
9,257
|
I need to activate my card, how is that done?
| 56
|
trimmed_train
|
1,661
|
Is my child too young to sign up?
| 35
|
trimmed_train
|
9,117
|
Are there charges for using a bank card to top up
| 73
|
trimmed_train
|
3,220
|
How can I tell if my top-up has been cancelled?
| 58
|
trimmed_train
|
5,878
|
I was just shopping and my payment was declined in a store! It was very embarrassing, what is going on and when will it be fixed?
| 19
|
trimmed_train
|
3,479
|
I made a cash deposit to my account but it is not there
| 12
|
trimmed_train
|
7,519
|
Been trying to transfer money this morning but keep getting rejected. I don't understand why this is happening.
| 41
|
trimmed_train
|
248
|
I would like to reactivate my card that I previously reported lost. I located the card this morning.
| 36
|
trimmed_train
|
3,814
|
I want to use my account before identity verification
| 28
|
trimmed_train
|
7,699
|
How do i verify my card?
| 55
|
trimmed_train
|
5,477
|
is it possible to get a refund for something I purchased?
| 53
|
trimmed_train
|
5,923
|
Why am I being declined?
| 19
|
trimmed_train
|
4,802
|
I see a direct debit charge that I did not approve
| 17
|
trimmed_train
|
3,432
|
I am still waiting for the cash to be returned from a cheque I deposited!
| 12
|
trimmed_train
|
5,078
|
Please check my Card. As Withdrawal was working fine so far, but this morning suddenly got declined. Can you please check the problem?
| 2
|
trimmed_train
|
9,202
|
How can I activate my new card? I didn't recieve any information with it about how to do so.
| 56
|
trimmed_train
|
5,310
|
I was mugged. They took everything. I can't use the app. What do I do?
| 37
|
trimmed_train
|
2,392
|
Hello, I didn't receive the right amount on my ATM transaction, the app shows the correct amount how can we fix this
| 0
|
trimmed_train
|
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