id int32 0 10k | text stringlengths 13 433 | label int64 0 76 | Generalization stringclasses 1
value |
|---|---|---|---|
5,028 | Why was I not able to get cash from the ATM? | 2 | trimmed_train |
5,954 | I was out today looking forward to paying with my brand new card, turns out the payment just kept getting declined. This is pretty sad, what's going on? | 19 | trimmed_train |
8,501 | What reasons would a topup fail? | 8 | trimmed_train |
151 | My card appears to have never arrived? | 22 | trimmed_train |
1,446 | How can I exchange USD and GBP in the app? | 62 | trimmed_train |
2,280 | is there a limit to top up | 9 | trimmed_train |
8,640 | There is a transfer not showing on my account. | 71 | trimmed_train |
9,550 | Where can I order a card when I am in China? | 23 | trimmed_train |
1,929 | I am under the impression that my top up is still pending | 67 | trimmed_train |
591 | €1 was in my statement as an extra fee. | 34 | trimmed_train |
5,726 | When do I see my recent refund in my statement | 50 | trimmed_train |
7,473 | Can you tell my why my funds transfer did not work properly? | 41 | trimmed_train |
5,150 | After I make a payment, how long will it be before it transitions from "pending" to complete? | 20 | trimmed_train |
1,568 | What is minimum age for an account? | 35 | trimmed_train |
532 | I bought an item that I was charged a different exchange rate for. | 18 | trimmed_train |
1,045 | how long should I expect to wait for my card to arrive? | 52 | trimmed_train |
5,120 | How come my card payment is still pending? | 20 | trimmed_train |
5,592 | How come my transfer got declined | 43 | trimmed_train |
9,344 | I saw I was charged extra for money I withdrew? | 39 | trimmed_train |
7,444 | Did my transfer fail? | 41 | trimmed_train |
108 | Is it possible for me to track the card is was mailed to me? | 22 | trimmed_train |
4,581 | Where can I get money from my card? | 46 | trimmed_train |
6,800 | My payment has been returned. | 76 | trimmed_train |
7,271 | Why did I get charged a fee for transferring money? | 29 | trimmed_train |
6,550 | Is there a way to see my money's source? | 25 | trimmed_train |
8,426 | How would I use a disposable card? | 7 | trimmed_train |
757 | Why is the app showing a still pending message on a withdraw that has already been done? | 72 | trimmed_train |
7,360 | Can I transfer my payroll to the bank? | 47 | trimmed_train |
1,739 | I forgot what my pin number is and now am blocked can you help me get in? | 24 | trimmed_train |
6,754 | I dont know what happened, but my payment was cancelled | 76 | trimmed_train |
8,176 | My disposable virtual card wouldn't process my payment? | 10 | trimmed_train |
6,185 | How can I delete my account? | 15 | trimmed_train |
5,188 | I made a purchase this morning, and it is showing as pending. | 20 | trimmed_train |
1,682 | I tried my PIN too many times and now my card won't work! | 24 | trimmed_train |
3,598 | Could you please put a freeze on my card? There are some payments on it that I don't know where they came from. | 33 | trimmed_train |
8,653 | My balance doesn't include my latest transfer | 71 | trimmed_train |
7,160 | Why would my beneficiary not be allowed? | 48 | trimmed_train |
7,285 | Hi, I have transferred money but beneficiary's account is credited with less amount. Now i have transfer the difference of the amount. I think there is some issue, could you please look into this. | 29 | trimmed_train |
5,400 | Are refunds allowed for certain items. | 53 | trimmed_train |
2,286 | Are there limits with top-up? | 9 | trimmed_train |
8,202 | Why is my disposable card not working? | 10 | trimmed_train |
7,825 | Do you charge for sending out more cards? | 63 | trimmed_train |
6,637 | I've made a transfer, how long until the money reaches my account? | 69 | trimmed_train |
8,943 | Some cash I didn't get shows in my app | 49 | trimmed_train |
3,649 | There is a card payment that I'm not recognizing. | 33 | trimmed_train |
6,258 | How can I get my card out of the stupid ATM that ate it? | 45 | trimmed_train |
8,738 | I made a transfer from my UK account a couple of hours ago. Could you please make sure everything went alright. | 71 | trimmed_train |
4,708 | Am I able to look back at a transaction to see who with drawled some money from my account? I don't remember authorizing this a few weeks ago, but wanted to double check who took the money. | 17 | trimmed_train |
5,132 | What is the longest that a payment will show pending? There is one showing that has been sitting there a few days. | 20 | trimmed_train |
4,864 | How can I reset the passcode if I need to do that? | 1 | trimmed_train |
8,349 | I was charged an incorrect exchange rate for a withdrawal. | 61 | trimmed_train |
4,109 | I prefer mastercard. | 64 | trimmed_train |
9,814 | How do I verify my ID? | 3 | trimmed_train |
3,903 | The app is having trouble verifying my identity. | 26 | trimmed_train |
6,482 | Where did my money come from? | 25 | trimmed_train |
8,604 | Why did my top-up fail? | 8 | trimmed_train |
5,324 | I can't use the app because I got mugged yesterday and they took everything. I need some help. | 37 | trimmed_train |
4,190 | Can I get both a Visa and a Mastercard from you? | 64 | trimmed_train |
359 | How will I know what the exchange rate is? | 5 | trimmed_train |
9,481 | Why did I get charged a fee, I thought it was free? | 39 | trimmed_train |
9,621 | Does it cost anything and how long would it take to get a card if I need a new one? My card is about to expire. | 23 | trimmed_train |
6,883 | Is it possible for me to change my PIN number? | 21 | trimmed_train |
8,289 | Can the exchange rate change while I am in the process of making a withdrawal? | 61 | trimmed_train |
3,459 | I made a cash deposit to my account but i don't see it | 12 | trimmed_train |
3,331 | When will my cheque be processed? | 12 | trimmed_train |
4,433 | Is there a limit on making disposable cards? | 51 | trimmed_train |
2,445 | i did not get any money but still was charged | 0 | trimmed_train |
6,188 | Help me terminate and close my account. | 15 | trimmed_train |
7,147 | Could you please explain why I received a message that my transfer is not possible? I've never had any problems making a transfer in the past. | 48 | trimmed_train |
2,401 | What happens if the ATM doesn't give the right amount of money? | 0 | trimmed_train |
7,071 | Why won't you let me name X as a beneficiary? | 48 | trimmed_train |
4,574 | What ATMs can I use my card? | 46 | trimmed_train |
3,120 | Where can my card be used? | 60 | trimmed_train |
4,756 | On my app I can see that a direct debit payment that I didn't do, appears. | 17 | trimmed_train |
7,404 | How would my friend be able to send me money? | 47 | trimmed_train |
1,526 | I seem to have lost my card. | 65 | trimmed_train |
5,063 | Why can't I withdraw cash? | 2 | trimmed_train |
7,406 | Which foreign currencies can I get transferred into my account? | 47 | trimmed_train |
537 | I received the wrong exchange rate for an item i bought. | 18 | trimmed_train |
9,496 | What is the extra fee I was charged when using an ATM? | 39 | trimmed_train |
6,646 | What's the wait time for European transfers? | 69 | trimmed_train |
3,204 | What is the status of my top up? | 58 | trimmed_train |
7,496 | I tried to do a transfer and it hasn't worked! | 41 | trimmed_train |
540 | Why am I being charged the wrong currency exchange when I purchased something abroad? | 18 | trimmed_train |
7,727 | Is there a way to verify a card top-up? | 55 | trimmed_train |
3,040 | I look but I see no virtual card. Why is that? | 27 | trimmed_train |
5,479 | How do I request a refund? | 53 | trimmed_train |
1,036 | How long will I have to wait for my new card? | 52 | trimmed_train |
5,998 | What's the time frame on EU transfers? I purchased something a couple of days ago but the seller hasn't received my payment. | 13 | trimmed_train |
1,707 | I entered in the wrong PIN. Please help me unlock my account. | 24 | trimmed_train |
6,601 | I am yet to receive the money in my account how long will this take? | 69 | trimmed_train |
1,973 | I'm a new customer and tried topping up today for the first time. It's still pending and doesn't seem to be working. I need to get this fixed. | 67 | trimmed_train |
403 | What foreign exchange rate will I get? | 5 | trimmed_train |
3,352 | Waiting for the cash I deposited this morning still | 12 | trimmed_train |
4,650 | Please tell me what this direct debit in my statement is | 17 | trimmed_train |
8,500 | I did a bank transfer to top up, but the money is not available. | 8 | trimmed_train |
3,715 | Since I got married, I need to change my name. | 31 | trimmed_train |
2,728 | I sent money to someone but they haven't gotten it, what's going on? | 16 | trimmed_train |
6,650 | I need to transfer something to China. It is urgent. How many days will it take to get there? | 69 | trimmed_train |
4,319 | my top up isnt there yet where do i find it | 54 | trimmed_train |
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