id
int32 0
10k
| text
stringlengths 13
433
| label
int64 0
76
| Generalization
stringclasses 1
value |
|---|---|---|---|
5,028
|
Why was I not able to get cash from the ATM?
| 2
|
trimmed_train
|
5,954
|
I was out today looking forward to paying with my brand new card, turns out the payment just kept getting declined. This is pretty sad, what's going on?
| 19
|
trimmed_train
|
8,501
|
What reasons would a topup fail?
| 8
|
trimmed_train
|
151
|
My card appears to have never arrived?
| 22
|
trimmed_train
|
1,446
|
How can I exchange USD and GBP in the app?
| 62
|
trimmed_train
|
2,280
|
is there a limit to top up
| 9
|
trimmed_train
|
8,640
|
There is a transfer not showing on my account.
| 71
|
trimmed_train
|
9,550
|
Where can I order a card when I am in China?
| 23
|
trimmed_train
|
1,929
|
I am under the impression that my top up is still pending
| 67
|
trimmed_train
|
591
|
€1 was in my statement as an extra fee.
| 34
|
trimmed_train
|
5,726
|
When do I see my recent refund in my statement
| 50
|
trimmed_train
|
7,473
|
Can you tell my why my funds transfer did not work properly?
| 41
|
trimmed_train
|
5,150
|
After I make a payment, how long will it be before it transitions from "pending" to complete?
| 20
|
trimmed_train
|
1,568
|
What is minimum age for an account?
| 35
|
trimmed_train
|
532
|
I bought an item that I was charged a different exchange rate for.
| 18
|
trimmed_train
|
1,045
|
how long should I expect to wait for my card to arrive?
| 52
|
trimmed_train
|
5,120
|
How come my card payment is still pending?
| 20
|
trimmed_train
|
5,592
|
How come my transfer got declined
| 43
|
trimmed_train
|
9,344
|
I saw I was charged extra for money I withdrew?
| 39
|
trimmed_train
|
7,444
|
Did my transfer fail?
| 41
|
trimmed_train
|
108
|
Is it possible for me to track the card is was mailed to me?
| 22
|
trimmed_train
|
4,581
|
Where can I get money from my card?
| 46
|
trimmed_train
|
6,800
|
My payment has been returned.
| 76
|
trimmed_train
|
7,271
|
Why did I get charged a fee for transferring money?
| 29
|
trimmed_train
|
6,550
|
Is there a way to see my money's source?
| 25
|
trimmed_train
|
8,426
|
How would I use a disposable card?
| 7
|
trimmed_train
|
757
|
Why is the app showing a still pending message on a withdraw that has already been done?
| 72
|
trimmed_train
|
7,360
|
Can I transfer my payroll to the bank?
| 47
|
trimmed_train
|
1,739
|
I forgot what my pin number is and now am blocked can you help me get in?
| 24
|
trimmed_train
|
6,754
|
I dont know what happened, but my payment was cancelled
| 76
|
trimmed_train
|
8,176
|
My disposable virtual card wouldn't process my payment?
| 10
|
trimmed_train
|
6,185
|
How can I delete my account?
| 15
|
trimmed_train
|
5,188
|
I made a purchase this morning, and it is showing as pending.
| 20
|
trimmed_train
|
1,682
|
I tried my PIN too many times and now my card won't work!
| 24
|
trimmed_train
|
3,598
|
Could you please put a freeze on my card? There are some payments on it that I don't know where they came from.
| 33
|
trimmed_train
|
8,653
|
My balance doesn't include my latest transfer
| 71
|
trimmed_train
|
7,160
|
Why would my beneficiary not be allowed?
| 48
|
trimmed_train
|
7,285
|
Hi, I have transferred money but beneficiary's account is credited with less amount. Now i have transfer the difference of the amount. I think there is some issue, could you please look into this.
| 29
|
trimmed_train
|
5,400
|
Are refunds allowed for certain items.
| 53
|
trimmed_train
|
2,286
|
Are there limits with top-up?
| 9
|
trimmed_train
|
8,202
|
Why is my disposable card not working?
| 10
|
trimmed_train
|
7,825
|
Do you charge for sending out more cards?
| 63
|
trimmed_train
|
6,637
|
I've made a transfer, how long until the money reaches my account?
| 69
|
trimmed_train
|
8,943
|
Some cash I didn't get shows in my app
| 49
|
trimmed_train
|
3,649
|
There is a card payment that I'm not recognizing.
| 33
|
trimmed_train
|
6,258
|
How can I get my card out of the stupid ATM that ate it?
| 45
|
trimmed_train
|
8,738
|
I made a transfer from my UK account a couple of hours ago. Could you please make sure everything went alright.
| 71
|
trimmed_train
|
4,708
|
Am I able to look back at a transaction to see who with drawled some money from my account? I don't remember authorizing this a few weeks ago, but wanted to double check who took the money.
| 17
|
trimmed_train
|
5,132
|
What is the longest that a payment will show pending? There is one showing that has been sitting there a few days.
| 20
|
trimmed_train
|
4,864
|
How can I reset the passcode if I need to do that?
| 1
|
trimmed_train
|
8,349
|
I was charged an incorrect exchange rate for a withdrawal.
| 61
|
trimmed_train
|
4,109
|
I prefer mastercard.
| 64
|
trimmed_train
|
9,814
|
How do I verify my ID?
| 3
|
trimmed_train
|
3,903
|
The app is having trouble verifying my identity.
| 26
|
trimmed_train
|
6,482
|
Where did my money come from?
| 25
|
trimmed_train
|
8,604
|
Why did my top-up fail?
| 8
|
trimmed_train
|
5,324
|
I can't use the app because I got mugged yesterday and they took everything. I need some help.
| 37
|
trimmed_train
|
4,190
|
Can I get both a Visa and a Mastercard from you?
| 64
|
trimmed_train
|
359
|
How will I know what the exchange rate is?
| 5
|
trimmed_train
|
9,481
|
Why did I get charged a fee, I thought it was free?
| 39
|
trimmed_train
|
9,621
|
Does it cost anything and how long would it take to get a card if I need a new one? My card is about to expire.
| 23
|
trimmed_train
|
6,883
|
Is it possible for me to change my PIN number?
| 21
|
trimmed_train
|
8,289
|
Can the exchange rate change while I am in the process of making a withdrawal?
| 61
|
trimmed_train
|
3,459
|
I made a cash deposit to my account but i don't see it
| 12
|
trimmed_train
|
3,331
|
When will my cheque be processed?
| 12
|
trimmed_train
|
4,433
|
Is there a limit on making disposable cards?
| 51
|
trimmed_train
|
2,445
|
i did not get any money but still was charged
| 0
|
trimmed_train
|
6,188
|
Help me terminate and close my account.
| 15
|
trimmed_train
|
7,147
|
Could you please explain why I received a message that my transfer is not possible? I've never had any problems making a transfer in the past.
| 48
|
trimmed_train
|
2,401
|
What happens if the ATM doesn't give the right amount of money?
| 0
|
trimmed_train
|
7,071
|
Why won't you let me name X as a beneficiary?
| 48
|
trimmed_train
|
4,574
|
What ATMs can I use my card?
| 46
|
trimmed_train
|
3,120
|
Where can my card be used?
| 60
|
trimmed_train
|
4,756
|
On my app I can see that a direct debit payment that I didn't do, appears.
| 17
|
trimmed_train
|
7,404
|
How would my friend be able to send me money?
| 47
|
trimmed_train
|
1,526
|
I seem to have lost my card.
| 65
|
trimmed_train
|
5,063
|
Why can't I withdraw cash?
| 2
|
trimmed_train
|
7,406
|
Which foreign currencies can I get transferred into my account?
| 47
|
trimmed_train
|
537
|
I received the wrong exchange rate for an item i bought.
| 18
|
trimmed_train
|
9,496
|
What is the extra fee I was charged when using an ATM?
| 39
|
trimmed_train
|
6,646
|
What's the wait time for European transfers?
| 69
|
trimmed_train
|
3,204
|
What is the status of my top up?
| 58
|
trimmed_train
|
7,496
|
I tried to do a transfer and it hasn't worked!
| 41
|
trimmed_train
|
540
|
Why am I being charged the wrong currency exchange when I purchased something abroad?
| 18
|
trimmed_train
|
7,727
|
Is there a way to verify a card top-up?
| 55
|
trimmed_train
|
3,040
|
I look but I see no virtual card. Why is that?
| 27
|
trimmed_train
|
5,479
|
How do I request a refund?
| 53
|
trimmed_train
|
1,036
|
How long will I have to wait for my new card?
| 52
|
trimmed_train
|
5,998
|
What's the time frame on EU transfers? I purchased something a couple of days ago but the seller hasn't received my payment.
| 13
|
trimmed_train
|
1,707
|
I entered in the wrong PIN. Please help me unlock my account.
| 24
|
trimmed_train
|
6,601
|
I am yet to receive the money in my account how long will this take?
| 69
|
trimmed_train
|
1,973
|
I'm a new customer and tried topping up today for the first time. It's still pending and doesn't seem to be working. I need to get this fixed.
| 67
|
trimmed_train
|
403
|
What foreign exchange rate will I get?
| 5
|
trimmed_train
|
3,352
|
Waiting for the cash I deposited this morning still
| 12
|
trimmed_train
|
4,650
|
Please tell me what this direct debit in my statement is
| 17
|
trimmed_train
|
8,500
|
I did a bank transfer to top up, but the money is not available.
| 8
|
trimmed_train
|
3,715
|
Since I got married, I need to change my name.
| 31
|
trimmed_train
|
2,728
|
I sent money to someone but they haven't gotten it, what's going on?
| 16
|
trimmed_train
|
6,650
|
I need to transfer something to China. It is urgent. How many days will it take to get there?
| 69
|
trimmed_train
|
4,319
|
my top up isnt there yet where do i find it
| 54
|
trimmed_train
|
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