id
int32 0
10k
| text
stringlengths 13
433
| label
int64 0
76
| Generalization
stringclasses 1
value |
|---|---|---|---|
426
|
My exchange rate was wrong for an Item I bought!
| 18
|
trimmed_train
|
9,112
|
What do you charge to top up US cards?
| 73
|
trimmed_train
|
6,656
|
I need to transfer something from China, How long will it take?
| 69
|
trimmed_train
|
2,367
|
It didn't give me my cash
| 0
|
trimmed_train
|
3,579
|
Is there any way to know how the transaction got on my account?
| 33
|
trimmed_train
|
824
|
What does it mean if my cash withdrawal is pending?
| 72
|
trimmed_train
|
4,762
|
How do I dispute a direct debit that I didn't do?
| 17
|
trimmed_train
|
3,984
|
My identity verification isn't working
| 26
|
trimmed_train
|
9,087
|
Does it cost to top up my card?
| 73
|
trimmed_train
|
6,046
|
I've been waiting for a pending transfer to go through for a while now, and don't see any reason why I've been waiting this long. I know that I have the correct account details, so that isn't the problem.
| 13
|
trimmed_train
|
796
|
My cash withdrawal shows pending, why?
| 72
|
trimmed_train
|
6,577
|
Please explain to me how to know where my funds are from.
| 25
|
trimmed_train
|
2,353
|
The amount of cash I received did not match the amount I requested
| 0
|
trimmed_train
|
5,638
|
Why did I get declined during a transfer?
| 43
|
trimmed_train
|
3,373
|
Why isn't my deposit showing up?
| 12
|
trimmed_train
|
2,895
|
Can I use a credit card from the US to top up?
| 14
|
trimmed_train
|
1,818
|
Will there be a charge for topping up by account with a SEPA transfer?
| 59
|
trimmed_train
|
5,734
|
It's been more than a week since I had a return charged to my card, why hasn't it showed up?
| 50
|
trimmed_train
|
6,996
|
Is there a way to change my PIN without having to go to the bank?
| 21
|
trimmed_train
|
6,793
|
I've got a problem - I purchased an item maybe a week or two ago, but to the payment came back to my account! I've already got what I ordered, so why are the payment funds showing up in my account?
| 76
|
trimmed_train
|
2,254
|
Is there a limit for the amount I can top up?
| 9
|
trimmed_train
|
9,748
|
How can I get my Google pay top up to work?
| 30
|
trimmed_train
|
1,637
|
How many years old do I have to be?
| 35
|
trimmed_train
|
7,838
|
I lost my card and need a new one, will it cost me?
| 63
|
trimmed_train
|
344
|
When exchanging, how much are the rates?
| 5
|
trimmed_train
|
2,519
|
A fee came along with me paying with card
| 38
|
trimmed_train
|
6,748
|
It looks like my card payment might have been reverted.
| 76
|
trimmed_train
|
9,654
|
What currencies does google pay top up accept?
| 30
|
trimmed_train
|
6,837
|
My card payment has not been withdrawn from my account
| 76
|
trimmed_train
|
6,494
|
I would like to know where my source of funds came from.
| 25
|
trimmed_train
|
9,109
|
Do I get charged if I top up with my European bank card?
| 73
|
trimmed_train
|
830
|
If I have already completed a cash withdrawal at an ATM, is it normal for it to show as a pending transaction on the app?
| 72
|
trimmed_train
|
3,382
|
I deposited a cheque, why isn't my balance showing that I did?
| 12
|
trimmed_train
|
3,588
|
Have a payment that I haven't done.
| 33
|
trimmed_train
|
445
|
The exchange rate looks wrong on a holiday purchase
| 18
|
trimmed_train
|
7,933
|
Help me please, I need to top up cash.
| 57
|
trimmed_train
|
3,934
|
Hearing about your verification results from us may take anywhere from 10 minutes to approximately one hour. If this verification has in fact, failed, double-check to make sure that your images are clear. Also make sure that your document photos have no blur or glare. They need to be readable. You must also be 18 years of age or older and be a resident of Switzerland or the European Economic Area to open an account.
| 26
|
trimmed_train
|
1,910
|
Is there a cost to receive money?
| 59
|
trimmed_train
|
3,227
|
HI,Accordingly you offer crypto top up but it doesn't seem to be working? Money just disappeared from my account.What should be done now?
| 58
|
trimmed_train
|
3,712
|
Can you walk me through how I can edit some of my personal information?
| 31
|
trimmed_train
|
6,171
|
I don't like the services, please close my account
| 15
|
trimmed_train
|
1,208
|
Where can I find the auto-top option?
| 4
|
trimmed_train
|
2,288
|
What is your maximum top up limit per day?
| 9
|
trimmed_train
|
8,121
|
How do I order a card?
| 11
|
trimmed_train
|
9,204
|
will you be able to activate my card
| 56
|
trimmed_train
|
9,165
|
European bank card for top up will come with any extra fees?
| 73
|
trimmed_train
|
6,638
|
I'm waiting for a transfer from the US, how much longer?
| 69
|
trimmed_train
|
9,031
|
Will I be charged for exchanging foreign currencies?
| 40
|
trimmed_train
|
3,926
|
Why isn't this accepting my identity?
| 26
|
trimmed_train
|
1,305
|
What should I do if I can't use my card?
| 74
|
trimmed_train
|
5,121
|
I notice there's a pending payment on my card.
| 20
|
trimmed_train
|
7,014
|
I tried transferring to an account but it won't let me.
| 48
|
trimmed_train
|
7,301
|
I just transferred some money. Why was I charged a fee?
| 29
|
trimmed_train
|
7,533
|
Why wouldn't a transfer go through?
| 41
|
trimmed_train
|
3,791
|
Can I still use my account without verifying my identity?
| 28
|
trimmed_train
|
9,348
|
why has a cash withdrawal charged me?
| 39
|
trimmed_train
|
8,526
|
Why is it failing to top-up?
| 8
|
trimmed_train
|
1,786
|
how many days processing new card?
| 42
|
trimmed_train
|
1,892
|
Am I going to be charged for receiving money?
| 59
|
trimmed_train
|
8,921
|
There is a withdrawal in my account I didn't make.
| 49
|
trimmed_train
|
6,666
|
How long will it take the money to appear in my account?
| 69
|
trimmed_train
|
8,638
|
How can I fix my bank transfer to show up on my bank account?
| 71
|
trimmed_train
|
6,190
|
I am not satisfied with your company. Close my account.
| 15
|
trimmed_train
|
4,500
|
Someone might have had access to my card.
| 75
|
trimmed_train
|
3,237
|
If my top-up didn't transfer, what went wrong?
| 58
|
trimmed_train
|
1,886
|
I want to top up my account by a bank transfer, but will I be charged?
| 59
|
trimmed_train
|
3,309
|
I made a deposit a couple of days back it's, as of yet, not gone in! It would be ideal if you assist me with this
| 12
|
trimmed_train
|
4,329
|
Do i have to top-up with my credit card before I can transfer?
| 54
|
trimmed_train
|
8,741
|
I can't see a transfer to my account I made.
| 71
|
trimmed_train
|
2,611
|
I paid with my card and I was charged a fee
| 38
|
trimmed_train
|
1,352
|
What's going on with my card? I've tried multiple times and it never goes through.
| 74
|
trimmed_train
|
7,603
|
I want to do a bank transfer to this bank, from an account at another bank.
| 70
|
trimmed_train
|
8,888
|
Hello, Just now i got to know withdrawal of money from of my account. As someone used my card to withdraw amount in any odd remote area. Since i have not been in that area, please freeze my card immediately.
| 49
|
trimmed_train
|
6,194
|
I'm not happy with the services I'm getting with this company. Can you please delete my account?
| 15
|
trimmed_train
|
7,592
|
Please provide details on how to top up my account using transfer option
| 70
|
trimmed_train
|
2,566
|
I saw a fee on my app from one of my payments and I wasn't sure where it came from. Is there a way you can tell me when there's an additional fee for my payments?
| 38
|
trimmed_train
|
2,879
|
what cards and currencies are accepted?
| 14
|
trimmed_train
|
1,667
|
I have exceeded the number of PIN attempts
| 24
|
trimmed_train
|
6,546
|
How do I know where my funds come from?
| 25
|
trimmed_train
|
541
|
The exchange rate for my card payment doesn't seem right.
| 18
|
trimmed_train
|
4,231
|
Is it acceptable to use either Visa or Mastercard?
| 64
|
trimmed_train
|
7,399
|
My salary comes in GBP can I change my options somewhere?
| 47
|
trimmed_train
|
7,000
|
Please tell me how to change my pin.
| 21
|
trimmed_train
|
3,106
|
Will this card work all over the world?
| 60
|
trimmed_train
|
1,927
|
I want to do a swift transfer
| 59
|
trimmed_train
|
1,150
|
Can I schedule future top ups?
| 4
|
trimmed_train
|
5,099
|
How long does a payment usually show as pending? Is it normal that mine is still pending?
| 20
|
trimmed_train
|
5,599
|
I have a transfer that was declined.
| 43
|
trimmed_train
|
7,598
|
How can I transfer money into my account?
| 70
|
trimmed_train
|
4,806
|
I see a direct debit that I didn't authorize
| 17
|
trimmed_train
|
198
|
How do I add a new card?
| 36
|
trimmed_train
|
1,140
|
Tell me where I can find the auto top up feature and a little bit about it please.
| 4
|
trimmed_train
|
3,099
|
Can I tell what business will take this card?
| 60
|
trimmed_train
|
3,431
|
When will my deposit post to my account?
| 12
|
trimmed_train
|
7,903
|
I would like to get some extra cards?
| 63
|
trimmed_train
|
300
|
If I need to cash foreign transfers, how does that work?
| 5
|
trimmed_train
|
3,638
|
What is this card payment, I do not recognize it.
| 33
|
trimmed_train
|
9,691
|
Can I use my Apple Watch to pay for gas?
| 30
|
trimmed_train
|
7,803
|
why do i need to verify the top up?
| 55
|
trimmed_train
|
3,658
|
I need to change my name, since i just got married
| 31
|
trimmed_train
|
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