id
int32 0
10k
| text
stringlengths 13
433
| label
int64 0
76
| Generalization
stringclasses 1
value |
|---|---|---|---|
8,322
|
I think the exchange rate for the cash I withdrew was wrong.
| 61
|
trimmed_train
|
7,981
|
Where do I find how to top off with a check?
| 57
|
trimmed_train
|
9,446
|
I made a cash withdrawal and was charged a fee incorrectly can you help with this?
| 39
|
trimmed_train
|
3,743
|
Not living in same place, need to change details
| 31
|
trimmed_train
|
7,547
|
I'm trying to make a bank transfer but It's not going through. Could there not be enough funds to transfer or something? Have I done it too many times?
| 41
|
trimmed_train
|
1,381
|
I am trying to find out how to exchange currency X with currency Y.
| 62
|
trimmed_train
|
1,774
|
How do I unlock my account after typing in the wrong PIN too many times?
| 24
|
trimmed_train
|
69
|
How can I check on the delivery status of my card?
| 22
|
trimmed_train
|
6,850
|
why was my payment reverted on the app
| 76
|
trimmed_train
|
9,234
|
I am unable to activate my card, it won't let me.
| 56
|
trimmed_train
|
7,027
|
My beneficiary didn't receive my transfer
| 48
|
trimmed_train
|
8,633
|
I just made a transfer from France 2 days ago. It has not yet reached my bank. Is it possible it takes longer because it was an international transfer?
| 71
|
trimmed_train
|
6,496
|
where to i get my funds from?
| 25
|
trimmed_train
|
3,267
|
Please help me, as my topup amount has been reverted, i did it correctly. I think there is some defect in system.
| 58
|
trimmed_train
|
8,160
|
Will there be a fee to receive a physical card?
| 11
|
trimmed_train
|
557
|
When I was traveling abroad, the exchange rate was applied wrong.
| 18
|
trimmed_train
|
6,315
|
What do I do if I've been charged twice for the same transaction?
| 66
|
trimmed_train
|
2,506
|
So I just went to the ATM to get some cash. I input that I needed 100 pounds but I only got 80. I have the receipt and I am in need of the extra money. How do I go about obtaining the missing amount?
| 0
|
trimmed_train
|
2,176
|
I wish to cancel a transfer
| 44
|
trimmed_train
|
2,029
|
How long is a top up supposed to be pending, because an hour is too long! Can you fix this to go through?
| 67
|
trimmed_train
|
9,765
|
Can I pay for my gas using my Apple watch?
| 30
|
trimmed_train
|
3,356
|
I made a cash deposit a few days ago and it's still not reflected in my account. Do you know what might have happened?
| 12
|
trimmed_train
|
4,071
|
Will my pin number be sent with my card?
| 32
|
trimmed_train
|
5,749
|
What is taking so long with my refund?
| 50
|
trimmed_train
|
332
|
Where can I get your exchange rates from?
| 5
|
trimmed_train
|
1,864
|
is there a fee for swift transfer
| 59
|
trimmed_train
|
9,592
|
How do I replace my card before it expires?
| 23
|
trimmed_train
|
3,482
|
There's a payment with my card that I didn't perform. I don't know that name shown.
| 33
|
trimmed_train
|
9,645
|
Can I use google pay to top up?
| 30
|
trimmed_train
|
2,348
|
I wanted to withdraw $100 from the ATM but I only got $20
| 0
|
trimmed_train
|
780
|
How are cash withdrawals pending?
| 72
|
trimmed_train
|
9,195
|
I tried activation my card and it didn't employment
| 56
|
trimmed_train
|
430
|
The exchange rate is incorrect for my payment.
| 18
|
trimmed_train
|
5,898
|
Please help me in this, as i was unable to make any payment by my new card, it was getting declined repeatedly. I am not very happy with this incident.
| 19
|
trimmed_train
|
360
|
What factors effect the exchange rate?
| 5
|
trimmed_train
|
7,983
|
Can cash be used in physical locations to top up?
| 57
|
trimmed_train
|
5,933
|
Why would you decline my card?
| 19
|
trimmed_train
|
6,818
|
Why did my payment go back to my account when I bought something?
| 76
|
trimmed_train
|
9,355
|
I was charged extra when I made a cash withdraw, why?
| 39
|
trimmed_train
|
8,292
|
My rate is not right when I used my card in a different country's money.
| 61
|
trimmed_train
|
1,451
|
I would like to exchange currencies, how do I go upon it?
| 62
|
trimmed_train
|
4,255
|
I want to know how to transfer money with my credit card
| 54
|
trimmed_train
|
3,063
|
How can I locate the virtual card?
| 27
|
trimmed_train
|
2,103
|
A transfer has to be cancelled.
| 44
|
trimmed_train
|
3,776
|
Why do you have the identity check
| 28
|
trimmed_train
|
9,632
|
My card is almost expired. How fast will I get a new one and what is the cost?
| 23
|
trimmed_train
|
1,119
|
i need help finding the auto top up option.
| 4
|
trimmed_train
|
6,323
|
What happens when I am charged twice?
| 66
|
trimmed_train
|
9,532
|
In a month, my card will reach its expiration date, am I required to request the next card?
| 23
|
trimmed_train
|
2,012
|
I do not think the pop up went through yet.
| 67
|
trimmed_train
|
4,587
|
What ATMs can I use this card?
| 46
|
trimmed_train
|
4,408
|
Please specify any limitations that come along with disposable cards.
| 51
|
trimmed_train
|
6,950
|
While on vacation in Spain I think someone saw my PIN and I now need to change it, can I do this at an ATM in Spain?
| 21
|
trimmed_train
|
5,537
|
I want to have an item refunded can I do that?
| 53
|
trimmed_train
|
7,283
|
I don't appreciate the extra fees being siphoned from my account. I was helping some friends move to Japan and we were buying home decorations at the local stores. The receipts differed greatly from what showed up in my bank account and my statement. When can I expect the extra fees to be back in my account?
| 29
|
trimmed_train
|
2,430
|
I asked for a certain amount of money from the ATM, but it gave me a different amount. Less than what I asked for.
| 0
|
trimmed_train
|
3,069
|
Are there virtual cards
| 27
|
trimmed_train
|
2,570
|
I used my card and there was a fee
| 38
|
trimmed_train
|
4,921
|
I could not access my money at the ATM
| 2
|
trimmed_train
|
9,603
|
how to get a new card in china
| 23
|
trimmed_train
|
1,501
|
Someone stole my card!
| 65
|
trimmed_train
|
8,277
|
I'm unhappy with the exchange rate your cash transactions.
| 61
|
trimmed_train
|
8,907
|
I need my card frozen cause it was used without my consent to take money out. It was in an odd place.
| 49
|
trimmed_train
|
3,318
|
I checked the app and my balance has not been updated for the cash or cheque deposit.
| 12
|
trimmed_train
|
6,581
|
Where can I check out the source of available funds in my account?
| 25
|
trimmed_train
|
4,610
|
I need help from someone in your department with finding my nearest ATM.
| 46
|
trimmed_train
|
8,045
|
Can I top up my account with a check?
| 57
|
trimmed_train
|
3,286
|
It appears my top-ups have been canceled.
| 58
|
trimmed_train
|
3,306
|
Why hasn't my cash been deposited yet?
| 12
|
trimmed_train
|
5,829
|
Im not sure if a seller is giving me my money back! I asked them to refund my money for the item but It's been a week now and still nothing has been given back to me. Can you resolve this for me?
| 50
|
trimmed_train
|
3,514
|
I don't recognize this payment on my app, I am sure I didn't spend any money there.
| 33
|
trimmed_train
|
6,668
|
I need to make a transfer from Europe, how many days does this take?
| 69
|
trimmed_train
|
3,463
|
I deposited a cheque, but the balance hasn't changed yet.
| 12
|
trimmed_train
|
3,487
|
there is a charge i dont recognize
| 33
|
trimmed_train
|
7,049
|
My account transfer was not cleared.
| 48
|
trimmed_train
|
950
|
What type of fiat currencies do you support?
| 6
|
trimmed_train
|
3,233
|
top up cancellation
| 58
|
trimmed_train
|
1,251
|
I cannot seem to use my card.
| 74
|
trimmed_train
|
9,048
|
What's the fee for exchange of foreign currencies?
| 40
|
trimmed_train
|
2,062
|
What is wrong with my top-up?
| 67
|
trimmed_train
|
4,481
|
What should I do if I think someone is using my card without my permission?
| 75
|
trimmed_train
|
7,091
|
My beneficiary is unable to transact
| 48
|
trimmed_train
|
6,847
|
I purchased something and the seller hasn't received the money yet, but it has been deducted from my account.
| 76
|
trimmed_train
|
337
|
What are your exchange rates calculated from?
| 5
|
trimmed_train
|
9,590
|
My card is expiring so how fast can I get a new one and how much will it be?
| 23
|
trimmed_train
|
1,221
|
I heard you have an auto-top up option, where do I find that?
| 4
|
trimmed_train
|
2,575
|
I paid with a card and there is an extra charge. Why?
| 38
|
trimmed_train
|
1,295
|
Is my card frozen?
| 74
|
trimmed_train
|
4,181
|
Will I get Visa or MasterCard?
| 64
|
trimmed_train
|
3,451
|
I am still currently waiting for the cash that has been deposited into the account this morning.
| 12
|
trimmed_train
|
5,569
|
I noticed my transfer was declined.
| 43
|
trimmed_train
|
9,612
|
Soon my card will expire, how do I get a new one?
| 23
|
trimmed_train
|
5,863
|
I couldn't pay with my card
| 19
|
trimmed_train
|
6,783
|
why would a merchant refuse a payment
| 76
|
trimmed_train
|
1,350
|
My card won't work right now.
| 74
|
trimmed_train
|
3,683
|
I got married and need to change my name.
| 31
|
trimmed_train
|
2,344
|
I didn't get all the cash I asked for
| 0
|
trimmed_train
|
451
|
I seem to have been charged to much for my holiday purchases, the exchange rate is wrong.
| 18
|
trimmed_train
|
3,224
|
My money's disappeared from my account! I topped up the other day and it was there, but now it's not. Help?
| 58
|
trimmed_train
|
3,109
|
Where do I pay with my debit or credit card?
| 60
|
trimmed_train
|
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