id
int32 0
10k
| text
stringlengths 13
433
| label
int64 0
76
| Generalization
stringclasses 1
value |
|---|---|---|---|
5,800
|
I keep checking my statements but nothing shows up.I requested a refund a long time ago but seems like it's not submitting my account for some reason. Can you please help me get the money back from the seller for me
| 50
|
trimmed_train
|
8,381
|
can i get a virtual card online
| 7
|
trimmed_train
|
8,019
|
Can I add to my account using a cheque?
| 57
|
trimmed_train
|
3,936
|
I'm having problems with ID verification
| 26
|
trimmed_train
|
5,966
|
My card payment has failed.
| 19
|
trimmed_train
|
2,358
|
I received less cash than the amount I specified in the ATM.
| 0
|
trimmed_train
|
5,209
|
I bought some things in the morning but the payment shows as pending
| 20
|
trimmed_train
|
3,613
|
I'm worried that my card has been compromised because I see a payment that I didn't make.
| 33
|
trimmed_train
|
157
|
lost card found, want to put it back in app
| 36
|
trimmed_train
|
2,104
|
Is it possible to cancel a transaction?
| 44
|
trimmed_train
|
2,617
|
Why was I charged extra when paying with card?
| 38
|
trimmed_train
|
2,345
|
I tried to withdraw $100 but only got $20. What happened?
| 0
|
trimmed_train
|
5,622
|
I tried to buy something online yesterday and was told declined. I got the same error today after trying again. What is the problem?
| 43
|
trimmed_train
|
5,321
|
Yesterday I had my phone stolen. Please advise what I should do.
| 37
|
trimmed_train
|
5,394
|
I decided I no long want something that I ordered, and want a refund. How do I go about doing that?
| 53
|
trimmed_train
|
736
|
An extra fee of €1 was in my statement
| 34
|
trimmed_train
|
7,314
|
I usually don't get charged for transfers, why was I this month?
| 29
|
trimmed_train
|
1,034
|
Give me my card, I need it now!
| 52
|
trimmed_train
|
1,710
|
I put the wrong pin too many times and now it is blocked. Can you help me unblock it?
| 24
|
trimmed_train
|
6,275
|
I was removing a dollar amount from my account and now don't have access to my card.
| 45
|
trimmed_train
|
3,886
|
Is verifying my identify important?
| 28
|
trimmed_train
|
5,420
|
I want to cancel my purchase
| 53
|
trimmed_train
|
8,879
|
I am using the app, and I see cash withdrawals that I did not authorize.
| 49
|
trimmed_train
|
2,149
|
I just realised I made the wrong payment yesterday. Can you please change it to the right account? It's my rent payment and really really needs to be in the right account by tomorrow
| 44
|
trimmed_train
|
4,367
|
I need to make several disposable cards per day.
| 51
|
trimmed_train
|
3,357
|
Why is the cash not showing in my account for the check I deposited?
| 12
|
trimmed_train
|
2,331
|
Why did I only receive a partial amount of what I tried to withdraw?
| 0
|
trimmed_train
|
4,164
|
Are you Visa or Mastercard?
| 64
|
trimmed_train
|
6,715
|
Why hasn't my transfer from Europe gone through?
| 69
|
trimmed_train
|
6,511
|
I need to know where do my funds come from
| 25
|
trimmed_train
|
9,343
|
Why am I charged to get money from the ATM?
| 39
|
trimmed_train
|
9,063
|
Can you tell me what the exchange fee is?
| 40
|
trimmed_train
|
1,537
|
I cant find my card.
| 65
|
trimmed_train
|
3,053
|
Why have I not received a virtual card yet?
| 27
|
trimmed_train
|
5,971
|
Why would my card payment not work?
| 19
|
trimmed_train
|
8,354
|
The rate applied to my foreign currency at an ATM was incorrect.
| 61
|
trimmed_train
|
8,104
|
Can I get a new card?
| 11
|
trimmed_train
|
1,826
|
What is the charge for receiving a SEPA transfer?
| 59
|
trimmed_train
|
1,121
|
I can't find the auto-top up option.
| 4
|
trimmed_train
|
7,309
|
Next time maybe let people know that buying things from another country costs extra. I used my card to purchase an item from another country and I was charged for the item and also an extra fee it looks like. I wasnt aware of this and I think I should get a refund.
| 29
|
trimmed_train
|
7,168
|
I've been using my account while abroad for a while but only recently I've been charged a fee. Why am I only being charged a fee now.
| 29
|
trimmed_train
|
5,570
|
I tried to buy something online yesterday but it kept saying declined. Tried another time today but same thing happened. What's Broken?
| 43
|
trimmed_train
|
3,268
|
Do you support top ups?
| 58
|
trimmed_train
|
4,538
|
My wallet was stolen and all my credit cards were in there. HELP?!!?
| 75
|
trimmed_train
|
5,380
|
do you offer refunds? i would like to return purchase.
| 53
|
trimmed_train
|
4,466
|
I think someone else is using my card.
| 75
|
trimmed_train
|
9,134
|
how much for topping up by card?
| 73
|
trimmed_train
|
7,012
|
What is the reason for my beneficiary to be disallowed?
| 48
|
trimmed_train
|
3,369
|
Why isn't my balance updating after depositing cheques and cash.
| 12
|
trimmed_train
|
9,744
|
top up for my american express card is not working
| 30
|
trimmed_train
|
407
|
The exchange rate I was charged for a purchase was not right.
| 18
|
trimmed_train
|
2,819
|
I sent money to someone but they haven't gotten it yet
| 16
|
trimmed_train
|
4,378
|
I need a number of disposable cards everyday.
| 51
|
trimmed_train
|
9,140
|
Will you charge me more if I use a European bank card for a top up?
| 73
|
trimmed_train
|
9,987
|
Which countries do you currently support?
| 68
|
trimmed_train
|
4,511
|
I have transactions that I don't recognize - I think someone is using my card.
| 75
|
trimmed_train
|
9,538
|
How do I get a new card sent to China?
| 23
|
trimmed_train
|
1,328
|
When I was in a restaurant today my card was declined and payment wouldn't go through and I need help. Can you fix this?
| 74
|
trimmed_train
|
8,965
|
Could you help my figure out the exchange fee?
| 40
|
trimmed_train
|
6,461
|
I was charged twice for a few things this week when I only bought one. What do I do?
| 66
|
trimmed_train
|
675
|
why does my statement contain an extra fee?
| 34
|
trimmed_train
|
3,061
|
Where can I order my virtual card?
| 27
|
trimmed_train
|
6,334
|
What happens with the duplicate charge in my account?
| 66
|
trimmed_train
|
7,713
|
I have a top up card. Where is the verification code?
| 55
|
trimmed_train
|
4,777
|
How do I get a refund for an unauthorized direct debit payment?
| 17
|
trimmed_train
|
4,075
|
I haven't been sent my new pin!
| 32
|
trimmed_train
|
489
|
What is your exchange rate between UK pounds and Russian rubles for my last transaction
| 18
|
trimmed_train
|
3,738
|
My address needs to be changed.
| 31
|
trimmed_train
|
7,679
|
where is the code for verifying the top up card?
| 55
|
trimmed_train
|
8,043
|
How long before a check I send clears?
| 57
|
trimmed_train
|
3,225
|
Why is my top-up showing as reverted?
| 58
|
trimmed_train
|
8,436
|
Can I use a disposable virtual card for any purchase?
| 7
|
trimmed_train
|
4,636
|
There is a direct debit payment that I did not make.
| 17
|
trimmed_train
|
7,355
|
What do I need to do to get my salary through this?
| 47
|
trimmed_train
|
320
|
Where are you getting your exchange rates from?
| 5
|
trimmed_train
|
7,420
|
Do I need to add my salary?
| 47
|
trimmed_train
|
7,392
|
What will I need to configure if my salary is in GBP?
| 47
|
trimmed_train
|
9,100
|
What are the top up charges for all US cards?
| 73
|
trimmed_train
|
6,053
|
Is my transfer pending?
| 13
|
trimmed_train
|
9,877
|
Please list the countries you support.
| 68
|
trimmed_train
|
6,881
|
Was my card payment reverted?
| 76
|
trimmed_train
|
6,207
|
I no longer want to keep this account.
| 15
|
trimmed_train
|
3,517
|
Payment I didn't do.
| 33
|
trimmed_train
|
4,830
|
Can you lookup my password?
| 1
|
trimmed_train
|
3,172
|
Seems like my top up has been cancelled
| 58
|
trimmed_train
|
9,097
|
Will I see fees from adding money with an international card?
| 73
|
trimmed_train
|
2,693
|
Why am I charged a fee for using my card on some purchases?
| 38
|
trimmed_train
|
9,187
|
I was unable to activate my card.
| 56
|
trimmed_train
|
7,628
|
How do I go about transferring money into my bank account?
| 70
|
trimmed_train
|
8,428
|
Where do I order a disposable virtual card?
| 7
|
trimmed_train
|
1,205
|
I want to use auto top-up. Is there a limit?
| 4
|
trimmed_train
|
1,122
|
Does the auto top-up have any limits?
| 4
|
trimmed_train
|
5,315
|
Everything I have was stolen yesterday making it so I don't have access to the app, what should I do?
| 37
|
trimmed_train
|
3,824
|
Is my account accessible even though my verification of my identity has not passed yet?
| 28
|
trimmed_train
|
4,993
|
Is there something wrong with my ATM Card? Tried using it earlier and it did not work.
| 2
|
trimmed_train
|
4,034
|
I am yet to receive my pin.
| 32
|
trimmed_train
|
1,102
|
Please send my card as quickly as possible.
| 52
|
trimmed_train
|
4,894
|
I can't get into the app with the passcode.
| 1
|
trimmed_train
|
3,321
|
I can't see my cash deposit in my account.
| 12
|
trimmed_train
|
6,947
|
Are there cash machines where I can change my PIN?
| 21
|
trimmed_train
|
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