id
int32 0
10k
| text
stringlengths 13
433
| label
int64 0
76
| Generalization
stringclasses 1
value |
|---|---|---|---|
2,502
|
I visited the ATM but got less money than what I requested. Why?
| 0
|
trimmed_train
|
6,640
|
Can you please tell me how long it takes for the transfer to be available.
| 69
|
trimmed_train
|
6,183
|
I am not happy with your service and request that my account be terminated!
| 15
|
trimmed_train
|
264
|
I found my card! Can I link it back into the app?
| 36
|
trimmed_train
|
9,401
|
Tell me why there is a charge on my cash withdrawl.
| 39
|
trimmed_train
|
7,928
|
Can I have more than one card?
| 63
|
trimmed_train
|
1,956
|
I tried to top up, but it didn't finish.
| 67
|
trimmed_train
|
1,268
|
I think my card is broke?
| 74
|
trimmed_train
|
790
|
I made a deposit in the ATM and it has not cleared
| 72
|
trimmed_train
|
6,737
|
I bought something and already paid for it but now I don't see it.
| 76
|
trimmed_train
|
9,086
|
Are their fee's for top ups?
| 73
|
trimmed_train
|
745
|
Is the cash withdrawal going to show?
| 72
|
trimmed_train
|
2,726
|
I made a transfer and they haven't received the money I sent them.
| 16
|
trimmed_train
|
4,939
|
Is there a reason my cash withdrawal was declined?
| 2
|
trimmed_train
|
1,247
|
My card isn't working at all, I need assistance. It's really frustrating.
| 74
|
trimmed_train
|
4,263
|
I used my card to top up, but now I don't see the money in my account.
| 54
|
trimmed_train
|
8,447
|
What are these disposable cards meant for?
| 7
|
trimmed_train
|
5,811
|
I was told I would be getting a refund but I have yet to see it
| 50
|
trimmed_train
|
2,565
|
What is this fee for card payment?
| 38
|
trimmed_train
|
804
|
When will my cash withdrawal show/
| 72
|
trimmed_train
|
1,142
|
I am inquiring about your auto top up feature.
| 4
|
trimmed_train
|
8,165
|
can i order cards on the app
| 11
|
trimmed_train
|
2,657
|
I was charged an additional amount of money for making a purchase with my card
| 38
|
trimmed_train
|
9,553
|
What steps should I take before my card expires?
| 23
|
trimmed_train
|
8,400
|
Please send me a disposable virtual card.
| 7
|
trimmed_train
|
8,246
|
I didnt get the correct exchange rate for getting cash
| 61
|
trimmed_train
|
3,513
|
A payment in my account was made by someone I don't know
| 33
|
trimmed_train
|
8,514
|
My credit card seems to have been declined for top up. Why is it not going through? Can you tell me what's going on?
| 8
|
trimmed_train
|
7,229
|
I transferred 7,000 to a receiver outside the EU and they received a lesser amount than what I sent, Unfortunately, now I must send an additional transfer to the receiver so that they can receive the full amount I initially sent. I'm not sure why they received a lesser amount than what I initially sen, but can you please look into this and let me know what happened?
| 29
|
trimmed_train
|
1,293
|
I am unable to use my card.
| 74
|
trimmed_train
|
3,963
|
The app doesn't think it's me.
| 26
|
trimmed_train
|
3,979
|
Why hasn't the app verified my identity?
| 26
|
trimmed_train
|
5,058
|
The ATM will not let me get cash, WHY?
| 2
|
trimmed_train
|
724
|
My statement is showing an extra £1 charge and I am unsure why. Is there an explanation for this?
| 34
|
trimmed_train
|
2,938
|
Can I top up my card with other cards?
| 14
|
trimmed_train
|
5,568
|
My transfer was not approved
| 43
|
trimmed_train
|
2,979
|
can i add funds with a card from the united states
| 14
|
trimmed_train
|
5,383
|
Hello. How do i go about getting a refund of an item i bought ? I want to cancel the payment since i have not received the item yet.
| 53
|
trimmed_train
|
8,287
|
When I was abroad the exchange rate for me was wrong.
| 61
|
trimmed_train
|
1,327
|
Why won't the machine accept my card anymore?
| 74
|
trimmed_train
|
5,135
|
What's taking so long for this payment to go through?
| 20
|
trimmed_train
|
8,798
|
There is a withdrawal on my account I didn't make.
| 49
|
trimmed_train
|
9,241
|
I am having trouble activating my card.
| 56
|
trimmed_train
|
2,200
|
I recently made a transfer but I need to cancel it as soon as possible. Please let me know when this happens.
| 44
|
trimmed_train
|
9,080
|
Will I be charged for topping up?
| 73
|
trimmed_train
|
138
|
Can I track the card that you sent me in the mail?
| 22
|
trimmed_train
|
402
|
How do you determine the exchange rate?
| 5
|
trimmed_train
|
8,847
|
Hi, It's urgent, please freeze my card. As someone has withdrawn money using my card in odd remote town. Since i have not done this withdrawal. Do it fast.
| 49
|
trimmed_train
|
8,852
|
There was money taken out of my account, and I'm pretty sure I didn't do it.
| 49
|
trimmed_train
|
4,389
|
Can i make several disposable cardsper day?
| 51
|
trimmed_train
|
9,646
|
why top up is not working even if I got my American Express in Apple Bay?
| 30
|
trimmed_train
|
3,875
|
Why do you need to verify my identity?
| 28
|
trimmed_train
|
7,632
|
Whats the process of tranfering money into an account?
| 70
|
trimmed_train
|
6,456
|
My transaction is showing several times.
| 66
|
trimmed_train
|
4,438
|
I have a disposable virtual card. Is there a limit to how many times I can use it?
| 51
|
trimmed_train
|
1,435
|
Does this app exchange currencies?
| 62
|
trimmed_train
|
6,871
|
I an not sure but it looks as if a card payment I made was cancelled.
| 76
|
trimmed_train
|
3,851
|
Am I supposed to verify my identity?
| 28
|
trimmed_train
|
2,568
|
i have used my card online before and wasn't charged, why am i charged now
| 38
|
trimmed_train
|
8,670
|
I completed a transfer that isn't showing up on my account.
| 71
|
trimmed_train
|
1,938
|
It appears my top-up is still pending.
| 67
|
trimmed_train
|
7,354
|
My salary is deposited in GBP. Do I need to choose the currency?
| 47
|
trimmed_train
|
4,630
|
What ATM accepts Mastercard?
| 46
|
trimmed_train
|
192
|
May I reactivate my card? I previously reported it lost, but have now found it safe and sound.
| 36
|
trimmed_train
|
1,132
|
Is there a auto top-up option?
| 4
|
trimmed_train
|
5,343
|
I can't find my phone; what can I do to prevent someone from accessing my account on it?
| 37
|
trimmed_train
|
1,128
|
Is there a daily auto top-up limit?
| 4
|
trimmed_train
|
3,880
|
What do you do with all the identity information you're collecting from me?
| 28
|
trimmed_train
|
3,297
|
Reverted top up
| 58
|
trimmed_train
|
391
|
I am travelling and I was wondering what your exchange rates are
| 5
|
trimmed_train
|
566
|
Hello, I believe there has been a mistake made on the exchange rate for my card. Could you please check the official interbank exchange rate for me?
| 18
|
trimmed_train
|
4,970
|
This morning I wanted to make a withdrawal before work, but my card was declined! Please double check it for me as this is the first time it was declined.
| 2
|
trimmed_train
|
8,385
|
Who can purchase a disposable virtual card?
| 7
|
trimmed_train
|
1,628
|
What is your age limit?
| 35
|
trimmed_train
|
5,989
|
i put in money for vacation and its not showing. i need that money today, how long will it take
| 13
|
trimmed_train
|
3,920
|
I'm not able to verify my identity.
| 26
|
trimmed_train
|
9,478
|
to cash withdrawals charge me?
| 39
|
trimmed_train
|
7,579
|
How simple is it to transfer money into my account?
| 70
|
trimmed_train
|
4,160
|
Would you give me a mastercard and visa?
| 64
|
trimmed_train
|
821
|
How long until I see a cash withdrawal?
| 72
|
trimmed_train
|
8,547
|
Fix my top up
| 8
|
trimmed_train
|
3,140
|
At what places accept my card?
| 60
|
trimmed_train
|
2,462
|
I withdrew $100 but only received $20
| 0
|
trimmed_train
|
5,030
|
Why am I not able to withdraw cash from this ATM?
| 2
|
trimmed_train
|
6,036
|
I have a pending transaction
| 13
|
trimmed_train
|
4,412
|
I need more than one disposable card
| 51
|
trimmed_train
|
716
|
Why does my transaction have an added fee?
| 34
|
trimmed_train
|
630
|
On my statement, there is a strange 1£ charge that appears as pending. What's causing that? I haven't purchased anything that's just a pound.
| 34
|
trimmed_train
|
2,607
|
Why is there a charged fee for debit or credit card payment?
| 38
|
trimmed_train
|
2,304
|
How often am I able to top-up?
| 9
|
trimmed_train
|
4,427
|
How many transactions can be made with a disposable card?
| 51
|
trimmed_train
|
5,566
|
I was doing a transfer and received a "decline" message.
| 43
|
trimmed_train
|
1,677
|
I attempted to enter my pin to many times.
| 24
|
trimmed_train
|
5,644
|
I have tried a couple of times to make a purchase and my card keeps getting declined. Why do you keep denying my transfers? I have already tried a couple of times and it's not working.
| 43
|
trimmed_train
|
6,093
|
The transfer finally worked, but how long does it stay pending?
| 13
|
trimmed_train
|
5,174
|
My card payment is just showing up as pending since forever, what's going on with that, when should it be going through?
| 20
|
trimmed_train
|
3,496
|
Hi something is going on with the app. I see some payments I didn't make?
| 33
|
trimmed_train
|
7,973
|
Can I use a cheque to top up my account
| 57
|
trimmed_train
|
2,040
|
It's been some time since refilled the top-up.
| 67
|
trimmed_train
|
7,680
|
The top-up card is verified how?
| 55
|
trimmed_train
|
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