id
int32 0
10k
| text
stringlengths 13
433
| label
int64 0
76
| Generalization
stringclasses 1
value |
|---|---|---|---|
303
|
What are you exchange rates?
| 5
|
trimmed_train
|
4,886
|
I have forgotten my passcode
| 1
|
trimmed_train
|
6,213
|
how do i cancel my account
| 15
|
trimmed_train
|
6,855
|
Why would a merchant revert my payment?
| 76
|
trimmed_train
|
818
|
I'm concerned because my cash withdrawal is pending.
| 72
|
trimmed_train
|
7,175
|
My transaction went through but I was charged a fee. Why?
| 29
|
trimmed_train
|
2,598
|
tell me why I was charged more with my card?
| 38
|
trimmed_train
|
6,166
|
I want to delete my account.
| 15
|
trimmed_train
|
5,451
|
I bought something and want the money refunded can I get some help with that?
| 53
|
trimmed_train
|
575
|
I am inquiring about a $1 charge on my statement.
| 34
|
trimmed_train
|
5,208
|
Why has my card payment not yet been applied to my account?
| 20
|
trimmed_train
|
6,796
|
What does it mean if it says my card payment has been cancelled?
| 76
|
trimmed_train
|
9,868
|
What do I use to verify my identity?
| 3
|
trimmed_train
|
2,536
|
What is the extra fee that showed up on my card?
| 38
|
trimmed_train
|
6,877
|
What do I do if my payment was reverted?
| 76
|
trimmed_train
|
3,211
|
What I topped up was reverted by the app.
| 58
|
trimmed_train
|
3,663
|
How do I edit the personal details on my account?
| 31
|
trimmed_train
|
5,405
|
Please could you give me a refund
| 53
|
trimmed_train
|
5,106
|
I put in a payment a while ago and it has still not cleared and is showing up as "pending", how long does it take to clear?
| 20
|
trimmed_train
|
6,543
|
My funds must be verified
| 25
|
trimmed_train
|
6,798
|
Card payment has be declined.
| 76
|
trimmed_train
|
9,665
|
Apple watch top up help, please?
| 30
|
trimmed_train
|
8,284
|
Why is the exchange rate wrong for my cash withdrawal?
| 61
|
trimmed_train
|
4,712
|
How do I dispute a debit that I didn't make?
| 17
|
trimmed_train
|
2,253
|
Is there a limit to how much I can top-up?
| 9
|
trimmed_train
|
7,710
|
Where can I find the verification code for the card top-up?
| 55
|
trimmed_train
|
884
|
Is it okay to hold money in multiple currencies?
| 6
|
trimmed_train
|
692
|
I do not know why I was charged for the $1 transaction.
| 34
|
trimmed_train
|
1,524
|
I can't find my card! What should I do?
| 65
|
trimmed_train
|
4,861
|
What are the steps for changing my passcode?
| 1
|
trimmed_train
|
2,366
|
my cash balance less than what I thought
| 0
|
trimmed_train
|
4,240
|
How can my friends top up my account?
| 54
|
trimmed_train
|
6,408
|
Hi, I was just checking over my card transactions and notice I was charged twice for a restaurant visit this week. Can you please remove one of these false charges from my account?
| 66
|
trimmed_train
|
7,412
|
Can friends send me money?
| 47
|
trimmed_train
|
696
|
I was charged an extra pound.
| 34
|
trimmed_train
|
8,091
|
Where will I get my card?
| 11
|
trimmed_train
|
811
|
What does it mean when a cash withdrawal is pending?
| 72
|
trimmed_train
|
9,687
|
How do I top up using my Apple Watch?
| 30
|
trimmed_train
|
8,011
|
Can you tell me where to find top up by cash deposit?
| 57
|
trimmed_train
|
5,679
|
Why is my refund not showing up on the statement?
| 50
|
trimmed_train
|
6,745
|
The payment I made with my card is not showing up.
| 76
|
trimmed_train
|
7,151
|
Why isn't my beneficiary allowed?
| 48
|
trimmed_train
|
7,303
|
Why are there additional fees for transfers?
| 29
|
trimmed_train
|
405
|
Hi, I am disappointed to see such a bad exchange rate and hope you can assist me. Would you be able to confirm the official interbank exchange rate for me?
| 18
|
trimmed_train
|
8,347
|
I got cash and the exchange rate should have been different than it ended up being.
| 61
|
trimmed_train
|
1,654
|
My son has just turned 13, is he old enough for an account?
| 35
|
trimmed_train
|
61
|
I am still waiting for my card.
| 22
|
trimmed_train
|
9,324
|
How do I activate my new card
| 56
|
trimmed_train
|
6,999
|
What is the process to change my PIN?
| 21
|
trimmed_train
|
1,772
|
I was blocked by using the wrong pin too many times, can you help me?
| 24
|
trimmed_train
|
3,091
|
Is there a way to order a virtual card on the website?
| 27
|
trimmed_train
|
8,193
|
I can't get my virtual card to work.
| 10
|
trimmed_train
|
6,414
|
After taking over my card transactions I noticed that was charged twice for a restaurant purchased from earlier this week. Can you please remove one of these transactions from my account since it is not accurate?
| 66
|
trimmed_train
|
9,205
|
Can I get some help to get me card activated?
| 56
|
trimmed_train
|
778
|
How long does it take for a pending cash withdrawal?
| 72
|
trimmed_train
|
263
|
How do I get my card into the app?
| 36
|
trimmed_train
|
7,642
|
I need to transfer funds from my other bank account into this bank account.
| 70
|
trimmed_train
|
9,084
|
Does it cost to add money to my card?
| 73
|
trimmed_train
|
3,931
|
The app does not recognize who I am.
| 26
|
trimmed_train
|
5,271
|
What do I do if my phone is stolen?
| 37
|
trimmed_train
|
900
|
Which fiat currencies are supported by you?
| 6
|
trimmed_train
|
8,948
|
What are the currency exchange fees?
| 40
|
trimmed_train
|
4,809
|
There is a transaction showing in my app that I did not make as I have not used that card all day. Please reimburse this amount to my account.
| 17
|
trimmed_train
|
3,935
|
I'm having a hard time proving my identity.
| 26
|
trimmed_train
|
8,926
|
Some cash withdrawal that I didn't make showed up in the app.
| 49
|
trimmed_train
|
2,950
|
What currencies and cards do you support?
| 14
|
trimmed_train
|
3,531
|
There is a strange payment on my card and I don't know what to do.
| 33
|
trimmed_train
|
4,422
|
What is the maximum number of transactions I can do with a disposable card?
| 51
|
trimmed_train
|
7,419
|
My friend would like to send me money. What are the options available to them?
| 47
|
trimmed_train
|
2,992
|
What kind of cards an currency do you support?
| 14
|
trimmed_train
|
6,288
|
What do I do if the ATM swallowed my card?
| 45
|
trimmed_train
|
1,978
|
Top-up is loaded into the card and no update.
| 67
|
trimmed_train
|
1,360
|
Does the app allowing exchanges between USD and GBP
| 62
|
trimmed_train
|
8,975
|
how much do I have to pay for exchange of currency?
| 40
|
trimmed_train
|
5,541
|
Transfer unable to be completed, states 'declined'
| 43
|
trimmed_train
|
7,858
|
Can I have a second card issued to another family member?
| 63
|
trimmed_train
|
2,932
|
Which credit card top-ups do you accept?
| 14
|
trimmed_train
|
6,336
|
I have two of the same charges on my account!
| 66
|
trimmed_train
|
9,297
|
I can't activate my card?
| 56
|
trimmed_train
|
1,220
|
Can I top-up automatically?
| 4
|
trimmed_train
|
9,544
|
Tell me what I should do after my card expires.
| 23
|
trimmed_train
|
6,132
|
My transfer says pending. What does that mean?
| 13
|
trimmed_train
|
5,092
|
What does it mean when a payment is pending?
| 20
|
trimmed_train
|
6,418
|
I got double charged from something, what can I do?
| 66
|
trimmed_train
|
8,626
|
My balance didn't change after I transferred some money.
| 71
|
trimmed_train
|
9,248
|
What is the procedure for activating this card?
| 56
|
trimmed_train
|
5,717
|
I was supposed to get a refund but it is not showing up on my card
| 50
|
trimmed_train
|
7,278
|
I've use this account all the time, including over this past month, to pay for things from my new place abroad. I'm a really good customer, so why do I suddenly have new fees? I should be rewarded instead of charged more fees.
| 29
|
trimmed_train
|
3,616
|
There is a payment in the app that I did not approve
| 33
|
trimmed_train
|
9,157
|
I am worried about fees for top up cards?
| 73
|
trimmed_train
|
2,785
|
Why hasn't my son received the transfer I sent to him earlier?
| 16
|
trimmed_train
|
3,180
|
My top-up was supposed to be done, but now the money is gone! Is there a glitch in your system?
| 58
|
trimmed_train
|
9,601
|
Does it cost anything to get a new card? Mine's about to expire and I'd also like to know how long it takes to get the new one.
| 23
|
trimmed_train
|
7,881
|
If I want to send out more cards, do you charge extra for that?
| 63
|
trimmed_train
|
3,003
|
I want to get my hands on one of those virtual cards!
| 27
|
trimmed_train
|
5,713
|
I still don't have a refund.
| 50
|
trimmed_train
|
1,427
|
I need Australian dollars instead of UK currency.
| 62
|
trimmed_train
|
2,198
|
I made a transaction this morning but I need to revert it now.
| 44
|
trimmed_train
|
7,438
|
A transfer could not be completed.
| 41
|
trimmed_train
|
9,484
|
Why do I have a charge for an ATM withdrawal? I thought these were free?
| 39
|
trimmed_train
|
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