id
int32 0
10k
| text
stringlengths 13
433
| label
int64 0
76
| Generalization
stringclasses 1
value |
|---|---|---|---|
7,877
|
Is it possible to get another card?
| 63
|
trimmed_train
|
8,032
|
Are cheques accepted for a top up?
| 57
|
trimmed_train
|
7,044
|
Why does my transfer keep generating an error message?
| 48
|
trimmed_train
|
5,888
|
My payment card was declined - could you tell me why?
| 19
|
trimmed_train
|
5,544
|
I tried to buy something online yesterday and got a message saying declined. I tried again today and got the same message. What's the problem?
| 43
|
trimmed_train
|
1,720
|
My PIN can't access my card, can you help?.
| 24
|
trimmed_train
|
6,384
|
Why was I charged twice for my item!
| 66
|
trimmed_train
|
677
|
Why is there an extra €1 fee in my statement?
| 34
|
trimmed_train
|
9,236
|
I need to activate my card.
| 56
|
trimmed_train
|
1,209
|
What is the maximum times I can auto top-up?
| 4
|
trimmed_train
|
8,931
|
I have a cash withdrawal that I don't recognize.
| 49
|
trimmed_train
|
4,469
|
I sees some suspicious spending on my credit card that I don't recall I had made. What should I do?
| 75
|
trimmed_train
|
5,555
|
Explain to me why a transfer would be declined.
| 43
|
trimmed_train
|
9,470
|
I was recently charged for withdrawing money from my bank ATM. How can that be possible when I haven't been charged for using it before?
| 39
|
trimmed_train
|
1,244
|
Do you have an auto-top function and how do I use it if so?
| 4
|
trimmed_train
|
624
|
I looked at my statement, and there is a charge for 1£ that I don't recognize. Why is it on there?
| 34
|
trimmed_train
|
8,886
|
There's an unauthorized cash withdraw
| 49
|
trimmed_train
|
5,951
|
My payment was declined
| 19
|
trimmed_train
|
9,635
|
What do I do when I get close to the expiration date of my card?
| 23
|
trimmed_train
|
7,534
|
Can you please tell me why my transfer failed?
| 41
|
trimmed_train
|
5,055
|
When going to the ATM to take out some cash today my withdrawal was declined. I need to fix this problem as soon as possible. whats going on?
| 2
|
trimmed_train
|
2,613
|
I was charged a hidden fee when I paid with card.
| 38
|
trimmed_train
|
9,036
|
Do I get any sort of discount on volume for a lot fo currency exchanges?
| 40
|
trimmed_train
|
3,758
|
Can I edit my details?
| 31
|
trimmed_train
|
2,488
|
I didn't get all the money I asked for
| 0
|
trimmed_train
|
9,250
|
What is the most efficient way to activate my new card?
| 56
|
trimmed_train
|
250
|
Can I re-link a lost card with the app?
| 36
|
trimmed_train
|
9,594
|
If I order a new card, how much will it be and how long will it take me to get it?
| 23
|
trimmed_train
|
2,126
|
I need to cancel a transfer
| 44
|
trimmed_train
|
8,393
|
How do I create a disposable virtual card?
| 7
|
trimmed_train
|
5,700
|
When will my returned transaction show up on my account?
| 50
|
trimmed_train
|
4,340
|
A friend was telling me about her disposable cards. What would I have to do to be able to get that feature?
| 51
|
trimmed_train
|
9,243
|
I'm not able to activate my card how do I fix this problem?
| 56
|
trimmed_train
|
3,101
|
Is the card welcomed by everybody?
| 60
|
trimmed_train
|
4,987
|
My withdrawal from the ATM was cancelled.
| 2
|
trimmed_train
|
3,585
|
There is a vendor name I don't recognize on a payment from my account. I don't think I made this payment.
| 33
|
trimmed_train
|
6,589
|
is there a way i can see source of money?
| 25
|
trimmed_train
|
6,156
|
I want to close my account due to poor customer service.
| 15
|
trimmed_train
|
3,830
|
Can I make transfers before my identity verification?
| 28
|
trimmed_train
|
7,084
|
I normally have no issues making transfers, so why am I suddenly being told it is not possible?
| 48
|
trimmed_train
|
9,015
|
What is your currency exchange fee?
| 40
|
trimmed_train
|
4,484
|
Someone must have found my card details as I don't recognize these transactions.
| 75
|
trimmed_train
|
8,178
|
Is there a reason why my virtual card won't work?
| 10
|
trimmed_train
|
5,355
|
I can't use the app. My phone is lost at the hotel.
| 37
|
trimmed_train
|
7,748
|
Where can I find the verification code for the top up card?
| 55
|
trimmed_train
|
7,690
|
For what reason must I authenticate the top up?
| 55
|
trimmed_train
|
3,656
|
My address details have changed and I want to update them
| 31
|
trimmed_train
|
5,701
|
There is a refund missing.
| 50
|
trimmed_train
|
9,390
|
I was told that withdrawing cash from the ATM is free, but I'm charged a fee. Why is this?
| 39
|
trimmed_train
|
9,631
|
My card expires soon
| 23
|
trimmed_train
|
1,608
|
How old must I be to open an account?
| 35
|
trimmed_train
|
4,172
|
What type of card will I receive?
| 64
|
trimmed_train
|
3,277
|
Tell me how a top up would be reverted.
| 58
|
trimmed_train
|
6,267
|
The ATM machine would not give my card back
| 45
|
trimmed_train
|
6,041
|
It seems like a transfer is pending.
| 13
|
trimmed_train
|
5,910
|
My card would not work at a shop.
| 19
|
trimmed_train
|
2,935
|
I want to add money to my card, what payments do you accept?
| 14
|
trimmed_train
|
4,184
|
I need a Visa card
| 64
|
trimmed_train
|
7,510
|
How is this transfer supposed to work? It's not working for me.
| 41
|
trimmed_train
|
4,242
|
My card needs to be topped up.
| 54
|
trimmed_train
|
7,033
|
I need to transfer to my account and cant.
| 48
|
trimmed_train
|
4,082
|
I can't find the card PIN.
| 32
|
trimmed_train
|
4,952
|
Why couldn't I make a withdrawal from the ATM?
| 2
|
trimmed_train
|
1,658
|
My daughter needs an acount.
| 35
|
trimmed_train
|
7,291
|
How come I can see an extra charge for my transfer?
| 29
|
trimmed_train
|
8,021
|
how do i get top up with cash deposit
| 57
|
trimmed_train
|
6,229
|
I'd like my account to be deleted. I'm not satisfied with the service you provide.
| 15
|
trimmed_train
|
2,821
|
My transfer didn't arrive to the recipient
| 16
|
trimmed_train
|
1,913
|
Do you charge for transfers?
| 59
|
trimmed_train
|
5,388
|
Hey I want to get a refund on something I bought, but not sure how to go about it. Can you please just cancel the payment, I have not received the item yet.
| 53
|
trimmed_train
|
8,708
|
I can still see money in my account after making a payment
| 71
|
trimmed_train
|
7,677
|
I need money put into this account from another one.
| 70
|
trimmed_train
|
9,373
|
I have a question about fee for cash withdraw.
| 39
|
trimmed_train
|
4,388
|
Is it possible to have more than one disposable card?
| 51
|
trimmed_train
|
7,219
|
Is there a money transfer fee?
| 29
|
trimmed_train
|
42
|
I ordered my card but it hasn't been delivered yet
| 22
|
trimmed_train
|
6,777
|
I received a message from a seller stating they hadn't received my money even though it definitely came out of my account. The money has now been deposited back into my account. Please get this resolved as soon as possible.
| 76
|
trimmed_train
|
4,701
|
What do I do if I find a debit charge that I know I didn't do in my billing statement?
| 17
|
trimmed_train
|
3,298
|
Hae, I already completed my 3D secure authentication when I tried the crypto top up but it's still not working for me. I also don't understand what happened to the money in my account
| 58
|
trimmed_train
|
4,512
|
my card details could be stolen, as i didnt make these transactions
| 75
|
trimmed_train
|
8,505
|
Why has my top-up failed?
| 8
|
trimmed_train
|
8,982
|
If I exchange currencies on a regular basis, is there a discount?
| 40
|
trimmed_train
|
4,788
|
I see a direct debit transaction in the app that is not mine
| 17
|
trimmed_train
|
2,915
|
what currencies can i use to add money to my account
| 14
|
trimmed_train
|
8,119
|
How can I order my card?
| 11
|
trimmed_train
|
362
|
I'd like to know what the foreign exchange rate will be.
| 5
|
trimmed_train
|
5,671
|
How can I find a way to transfer money without it being rejected?
| 43
|
trimmed_train
|
9,789
|
What will I need to verify my identity
| 3
|
trimmed_train
|
9,883
|
Can I use this all over the world?
| 68
|
trimmed_train
|
7,880
|
How many cards can I have?
| 63
|
trimmed_train
|
2,111
|
I've made a horrible mistake! I transferred money to the wrong account by accident! I entered one of the digits wrong. I need this cancelled immediately please.
| 44
|
trimmed_train
|
4,812
|
There is a payment showing on my app that I didn't do. Will you please cancel this payment and refund my money ?
| 17
|
trimmed_train
|
6,841
|
I paid two weeks ago and just got refunded
| 76
|
trimmed_train
|
586
|
Where did this extra €1 fee on my statement come from?
| 34
|
trimmed_train
|
9,247
|
How do I activate a card?
| 56
|
trimmed_train
|
9,221
|
Can I activate my card with the app?
| 56
|
trimmed_train
|
2,459
|
I took out money, and didn't get all of it.
| 0
|
trimmed_train
|
186
|
If I have a credit card with you how I get set up to link to it?
| 36
|
trimmed_train
|
4,541
|
My card data has been exposed.
| 75
|
trimmed_train
|
3,011
|
I don't have a virtual card - how do I get one?
| 27
|
trimmed_train
|
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