id
int32 0
10k
| text
stringlengths 13
433
| label
int64 0
76
| Generalization
stringclasses 1
value |
|---|---|---|---|
7,002
|
If I am not in the country and I need to change my PIN, how can this be done?
| 21
|
trimmed_train
|
6,508
|
Who is giving me my money?
| 25
|
trimmed_train
|
906
|
Can I change or hold different currency?
| 6
|
trimmed_train
|
3,439
|
I have cash deposit to my account but it is experiencing a problem
| 12
|
trimmed_train
|
8,956
|
When exchanging currencies, is there an extra fee?
| 40
|
trimmed_train
|
2,357
|
I was only given $20 after trying to withdraw $100
| 0
|
trimmed_train
|
4,156
|
I prefer to get a Mastercard.
| 64
|
trimmed_train
|
338
|
What is an exchange rate?
| 5
|
trimmed_train
|
8,788
|
Someone has a copy of my card !! I definitely still have it here but someone just made a 500£ cash withdrawal, HELP!
| 49
|
trimmed_train
|
9,362
|
Why did using an ATM cause me to have an extra fee charged?
| 39
|
trimmed_train
|
4,940
|
My card won't let me withdraw money.
| 2
|
trimmed_train
|
5,308
|
My phone has been stolen. How can I make sure no one uses my account from it?
| 37
|
trimmed_train
|
3,959
|
I don't have the means to prove my identity.
| 26
|
trimmed_train
|
323
|
How do you decide what the exchange rates are?
| 5
|
trimmed_train
|
3,192
|
Did you lose my money? I had added funds through top-up not long ago and I know they were in my account, but they seem to have disappeared. What happened?
| 58
|
trimmed_train
|
7,527
|
The transfer keeps rejected, I tried to transfer some money to friends but it keeps getting rejected for some reason, Would you please check the issue?
| 41
|
trimmed_train
|
1,968
|
I attempted to top up my account but it's been frozen in a pending state for well over an hour now! Is this normal? I'm a new customer and this is my first time doing this. I assumed it would be done quicker than this.
| 67
|
trimmed_train
|
2,816
|
I have a friend who needs money as soon as possibly. If I were to transfer it how long will it take to get to her?
| 16
|
trimmed_train
|
4,086
|
Is the PIN sent in another message?
| 32
|
trimmed_train
|
9,171
|
Will there be extra charges regarding to adding money into my international card?
| 73
|
trimmed_train
|
8,198
|
Can I use my virtual card for recurring monthly payments?
| 10
|
trimmed_train
|
4,312
|
top up with credit card
| 54
|
trimmed_train
|
998
|
Can I exchange my money for EUR?
| 6
|
trimmed_train
|
8,733
|
Where's the money I transferred into my account?
| 71
|
trimmed_train
|
8,146
|
Where do you mail physical cards?
| 11
|
trimmed_train
|
7,407
|
Is there any way to get my salary in a different currency?
| 47
|
trimmed_train
|
7,026
|
Hello - I'm on the app and trying to purchase crypto. It's not going through. What am I doing wrong?
| 48
|
trimmed_train
|
3,661
|
My last name has changed and I need to update my account details.
| 31
|
trimmed_train
|
9,522
|
My card expires next week. How do I get a new one?
| 23
|
trimmed_train
|
224
|
How do I link my new card?
| 36
|
trimmed_train
|
3,012
|
How to receive virtual card?
| 27
|
trimmed_train
|
3,589
|
There was a purchase on my card recently to a name that I don't recognize at all. What can be done about this? I need my money back.
| 33
|
trimmed_train
|
3,403
|
I deposited a check, but haven't received the funds for it.
| 12
|
trimmed_train
|
6,441
|
How come there is a duplicate charge on my card?
| 66
|
trimmed_train
|
358
|
What exchange rates do you use?
| 5
|
trimmed_train
|
8,524
|
My top up didn't go through
| 8
|
trimmed_train
|
5,631
|
I received a decline message on a transfer
| 43
|
trimmed_train
|
3,797
|
what are the reasons I have to proof my identity to you?
| 28
|
trimmed_train
|
4,606
|
Where is an ATM?
| 46
|
trimmed_train
|
7,846
|
What is the procedure for me to get more cards on my account?
| 63
|
trimmed_train
|
4,197
|
I need a Visa and a Mastercard from you.
| 64
|
trimmed_train
|
5,816
|
My refund for a purchase hasn't cone through yet.
| 50
|
trimmed_train
|
1,320
|
The card is non-functional.
| 74
|
trimmed_train
|
9,622
|
My card is about to expire. Do I have to go to a branch to order a new card?
| 23
|
trimmed_train
|
4,025
|
Where can I locate my PIN at?
| 32
|
trimmed_train
|
6,154
|
cancel my account
| 15
|
trimmed_train
|
2,880
|
How can I top up my card with another card?
| 14
|
trimmed_train
|
8,726
|
My transfer is pending too long.
| 71
|
trimmed_train
|
727
|
I do not understand why there is a pending 1£ charge on my statement, I do not recall making this transaction. Can you please tell me what this is about?
| 34
|
trimmed_train
|
5,620
|
how come my transfer declined
| 43
|
trimmed_train
|
7,376
|
Is it ok for a friend to send me money?
| 47
|
trimmed_train
|
3,865
|
Why does my identity need verification?
| 28
|
trimmed_train
|
645
|
I was charged an extra dollar on my account and would like to know the reason.
| 34
|
trimmed_train
|
6,528
|
I need to verify the source of funds.
| 25
|
trimmed_train
|
149
|
My card hasn't arrived yet. What do I do?
| 22
|
trimmed_train
|
9,913
|
Are your cards supported in the EU?
| 68
|
trimmed_train
|
2,989
|
Do I have to top up in euros if I use a card, or can I use a different currency?
| 14
|
trimmed_train
|
1,594
|
Do you have an age limit?
| 35
|
trimmed_train
|
9,191
|
I just got my new card, how do I activate it?
| 56
|
trimmed_train
|
5,364
|
Do I need to do anything? My phone was stolen yesterday.
| 37
|
trimmed_train
|
9,882
|
Do you have to be in the UK to get a card?
| 68
|
trimmed_train
|
2,026
|
I think something is wrong with your top up. I've been waiting a little over an hour for this to go through, can you send it through for me?
| 67
|
trimmed_train
|
1,602
|
Is there an age limit to get an account?
| 35
|
trimmed_train
|
5,531
|
Hello, i'd like to inform you of an issue i'm currently experiencing. The goods i have ordered from your website have still not arrived yet; it has been over 3 weeks. I would like to be issued a refund swiftly and be redirected to more competent people. Thank you for your assistance.
| 53
|
trimmed_train
|
6,518
|
My source of funds require verification.
| 25
|
trimmed_train
|
1,511
|
My card is stolen. Help!
| 65
|
trimmed_train
|
422
|
The amount of exchange was not correct for the item i bought.
| 18
|
trimmed_train
|
8,599
|
Um, my top up didn't work
| 8
|
trimmed_train
|
8,672
|
I did a transfer but the balance is the same.
| 71
|
trimmed_train
|
1,144
|
Are there any limit on the auto top-up?
| 4
|
trimmed_train
|
9,491
|
I have a strange transaction on my account which appears to pertain to a cash withdrawal I made outside Nandos in Leeds. What is that for? Is it fraud?
| 39
|
trimmed_train
|
8,846
|
Someone stole my wallet a couple of hours ago now and they have taken money from my account. Is there any way that you can help so I won't lose any more of my money.
| 49
|
trimmed_train
|
8,939
|
A cash withdrawal that I didn't authorize is shown on my account - can you please cancel my card as soon as possible?
| 49
|
trimmed_train
|
1,347
|
My card won't physically work.
| 74
|
trimmed_train
|
7,261
|
I am confused about your fee structure and was disappointed to see a fee for my transfer.
| 29
|
trimmed_train
|
6,292
|
How do I get a new card as your machine swallowed mine!
| 45
|
trimmed_train
|
7,053
|
why is a transfer to beneficiary not possible?
| 48
|
trimmed_train
|
978
|
Is it possible to hold money in different currencies?
| 6
|
trimmed_train
|
5,347
|
I cannot find my phone, what should I do?
| 37
|
trimmed_train
|
6,773
|
Can you please tell me why my card payments are not going through when I try to buy something online? When I put in my card payment it takes it but it comes back a while later.
| 76
|
trimmed_train
|
4,262
|
When I tried to top up using my card, all of the money disappeared.
| 54
|
trimmed_train
|
2,640
|
Why was I charged an extra fee when using the card?
| 38
|
trimmed_train
|
5,211
|
why do I have a pending payment?
| 20
|
trimmed_train
|
3,884
|
Why is it important to verify my identity?
| 28
|
trimmed_train
|
6,460
|
Looks like my card payment was duplicated after all. I went to pay at the store earlier, got declined once,second time it works. App still stays pending for one of the payments. Can you please remove one of them as it's wrong and was declined?
| 66
|
trimmed_train
|
267
|
I thought I lost my card but I found it today, so I would like to reactivate it.
| 36
|
trimmed_train
|
4,021
|
I cannot see the card PIN anywhere?
| 32
|
trimmed_train
|
3,759
|
I got a new address and need to change my information.
| 31
|
trimmed_train
|
7,797
|
Help my find the verification code on a top-up.
| 55
|
trimmed_train
|
5,833
|
I've been checking my statement to see if I've received a refund I requested from a seller a while ago has arrived. But it has not. This should have come back to me already. Can you help me figure out why it's not here and get my money back?
| 50
|
trimmed_train
|
3,622
|
There's a card payment with a name I don't recognize
| 33
|
trimmed_train
|
2,001
|
My top-up hasn't happened yet.
| 67
|
trimmed_train
|
2,073
|
I have a new card and I can't add money to it. I tried about 30 minutes ago and it is still pending. What do I do?
| 67
|
trimmed_train
|
4,668
|
I'm seeing a direct debit payment that is not me.
| 17
|
trimmed_train
|
7,601
|
How do I go forth with bank transfers for top up accounts?
| 70
|
trimmed_train
|
9,061
|
Is there a discount for multiple currency exchanges?
| 40
|
trimmed_train
|
2,456
|
I got less cash than what I specified for through the ATM.
| 0
|
trimmed_train
|
4,957
|
The ATM keeps declining my Transaction . I tried two different ATMs already can you please check if everything is okay with my account?
| 2
|
trimmed_train
|
6,681
|
I must make a transfer from China and it is urgent. How long before the transfer is complete?
| 69
|
trimmed_train
|
2,089
|
I would like help to revert a transaction I did this morning
| 44
|
trimmed_train
|
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