id
int32 0
10k
| text
stringlengths 13
433
| label
int64 0
76
| Generalization
stringclasses 1
value |
|---|---|---|---|
1,724
|
I put the wrong pin too many times and now it is blocked. Can you help me unblock it?
| 24
|
trimmed_train
|
3,199
|
I did a topup successfully but its not showing in balance. I think there is some problem in system.
| 58
|
trimmed_train
|
8,300
|
how come my withdrawal rate is wrong for my cash withdrawal
| 61
|
trimmed_train
|
3,624
|
Why is there a payment I didn't do?
| 33
|
trimmed_train
|
4,763
|
Weird Direct Debit payment
| 17
|
trimmed_train
|
1,575
|
I'd like to open an account for my kids can I do that?
| 35
|
trimmed_train
|
1,273
|
My card is not working when I try to use it.
| 74
|
trimmed_train
|
1,229
|
I have a trip coming up and want to add money automatically.
| 4
|
trimmed_train
|
9,085
|
Do I get charged for a top up from a European bank?
| 73
|
trimmed_train
|
6,317
|
I think there is a mistake. I am being charged twice.
| 66
|
trimmed_train
|
3,046
|
I'd like more info on getting a virtual card.
| 27
|
trimmed_train
|
980
|
are multiple currencies acceptable?
| 6
|
trimmed_train
|
6,278
|
lost my card in atm
| 45
|
trimmed_train
|
4,467
|
Someone might be using my card that is not me.
| 75
|
trimmed_train
|
8,113
|
How much for an actual card?
| 11
|
trimmed_train
|
6,042
|
How long will my transfer stay pending?
| 13
|
trimmed_train
|
7,395
|
My salary is in GBP, is this something I need to configure?
| 47
|
trimmed_train
|
2,763
|
What do I do if I completed a money transfer but the recipient hasn't received it?
| 16
|
trimmed_train
|
9,895
|
How do I get a card in the EU?
| 68
|
trimmed_train
|
8,627
|
I've transferred money into my account but the balance is the same
| 71
|
trimmed_train
|
6,927
|
I'm travelling abroad but I've run into a situation where I need to change my PIN immediately. Can I do this from here?
| 21
|
trimmed_train
|
2,855
|
I just sent money but the person I sent it to doesn't see it. What happened?
| 16
|
trimmed_train
|
7,141
|
My account transfer was blocked.
| 48
|
trimmed_train
|
313
|
I need to know what foreign exchange rate I can get.
| 5
|
trimmed_train
|
2,746
|
What is the length of a transaction completion?
| 16
|
trimmed_train
|
5,164
|
I have a pending payment on my card. Why?
| 20
|
trimmed_train
|
9,175
|
If US cards have a top up charge, what is it?
| 73
|
trimmed_train
|
7,927
|
I need two cards. Is this possible?
| 63
|
trimmed_train
|
9,361
|
Is the fee with my cash withdrawal a mistake?
| 39
|
trimmed_train
|
916
|
Can you do exchanges of EUR?
| 6
|
trimmed_train
|
2,653
|
Why was a fee added to my bill when I used my card?
| 38
|
trimmed_train
|
4,510
|
i didnt make these transactions, i think my card details might be stolen
| 75
|
trimmed_train
|
9,009
|
What is the exchange fee that is charged?
| 40
|
trimmed_train
|
7,826
|
I need a second card on this account for my daughter.
| 63
|
trimmed_train
|
190
|
My card is no longer lost. How do I enter it back into the app?
| 36
|
trimmed_train
|
2,143
|
How can I cancel my transfer?
| 44
|
trimmed_train
|
8,482
|
I've been trying to transfer funds to top-up my card, but the transaction is not going through. Is there something I'm doing wrong?
| 8
|
trimmed_train
|
5,411
|
My package is taking too long to arrive and I don't want it anymore. Can I get a refund?
| 53
|
trimmed_train
|
8,031
|
How do I add cash to my account?
| 57
|
trimmed_train
|
8,184
|
How do I get this damn virtual card to work?
| 10
|
trimmed_train
|
8,806
|
The app says I got cash from an ATM but I didn't
| 49
|
trimmed_train
|
9,454
|
Why am I being charged for getting cash?
| 39
|
trimmed_train
|
5,804
|
I returned an item but don't see it on my account?
| 50
|
trimmed_train
|
8,665
|
How long do transfers take to show up in my account?
| 71
|
trimmed_train
|
1,556
|
Could you assist me in finding my lost card?
| 65
|
trimmed_train
|
3,601
|
I didn't make this payment and it's on my app
| 33
|
trimmed_train
|
3,610
|
I have just read my statement and there is a payment I don't recognise.
| 33
|
trimmed_train
|
2,296
|
How many top-ups can be approved?
| 9
|
trimmed_train
|
2,890
|
can i top up from a usa credit card
| 14
|
trimmed_train
|
104
|
Why haven't I received my new card yet?
| 22
|
trimmed_train
|
2,976
|
If I want to topup by card, how do I do it?
| 14
|
trimmed_train
|
8,353
|
When I got cash I believe that the exchange rate was wrong
| 61
|
trimmed_train
|
6,658
|
When can I expect the transfer to be complete?
| 69
|
trimmed_train
|
845
|
Its been several days and my cash withdrawal is still pending. Why?
| 72
|
trimmed_train
|
7,609
|
I'd like to know how transferring my money into my account works.
| 70
|
trimmed_train
|
7,398
|
How does one send me money?
| 47
|
trimmed_train
|
8,295
|
Can I get money in my home currency at an ATM? I'm on vacation and don't have cash with me. This is cause for a bit of concern. Is it possible to withdraw here without additional cost?
| 61
|
trimmed_train
|
5,798
|
A refund for a recent return has not arrived on my card.
| 50
|
trimmed_train
|
1,118
|
Can I add money automatically to my account while traveling?
| 4
|
trimmed_train
|
8,321
|
How did you arrive at the rate of exchange? I thought that I would get more cash.
| 61
|
trimmed_train
|
4,693
|
I just noticed that I supposedly made a payment to a seller a while back. The problem is, I don't recognize the seller. There must be a way to see who it is or track the payment. Can you do that, because I don't remember this transaction?
| 17
|
trimmed_train
|
9,641
|
My card is expiring, how do I get a new one?
| 23
|
trimmed_train
|
2,700
|
My money transaction can't be seen by the person I sent it to
| 16
|
trimmed_train
|
9,614
|
My card is due to expire soon.
| 23
|
trimmed_train
|
7,156
|
I've been trying to make a transfer and it hasn't gone through. Now I am receiving an error message. What is the problem?
| 48
|
trimmed_train
|
5,779
|
My refund has not shown up on my statement.
| 50
|
trimmed_train
|
1,593
|
I have young kids. Can they use this service?
| 35
|
trimmed_train
|
2,660
|
Is it normal to get charged extra when i use my card?
| 38
|
trimmed_train
|
4,948
|
The ATM keeps declining my card! I tried two different ATMs already can you please check if everything is alright with my account??
| 2
|
trimmed_train
|
5,886
|
Why didn;t my payment work
| 19
|
trimmed_train
|
6,685
|
Help! I need to transfer something to China.
| 69
|
trimmed_train
|
5,467
|
I want a refund, but I haven't received the item yet. Can I cancel it and get my funds back? How do I do that.
| 53
|
trimmed_train
|
7,915
|
What's the process to receive a second card?
| 63
|
trimmed_train
|
6,624
|
How long do I have to wait for a US transfer?
| 69
|
trimmed_train
|
6,495
|
What is my source of funds?
| 25
|
trimmed_train
|
809
|
Hi, I tried to withdraw some money from an ATM and the machine was broken. It says that the transaction is still in progress. Can you double check to see what's happening? I don't want to be charged since I was not able to withdraw the money.
| 72
|
trimmed_train
|
3,709
|
Change of location, need to change details
| 31
|
trimmed_train
|
5,709
|
I requested a refund from a merchant several days ago, but don't see anything showing up in my account yet. Can you check on your end to see if the money has reached you guys?
| 50
|
trimmed_train
|
5,131
|
Card payment is showing as pending
| 20
|
trimmed_train
|
9,904
|
Which countries are supported
| 68
|
trimmed_train
|
1,756
|
How many incorrect attempts cause card to be blocked?
| 24
|
trimmed_train
|
6,700
|
How long will it take to urgently transfer something to China?
| 69
|
trimmed_train
|
7,951
|
I can't find how to top up my account with a check. Where is that?
| 57
|
trimmed_train
|
7,451
|
Hi, I'm in progress of purchasing a flat and am trying to make to make a payment. An error is appearing, and I need assistance.
| 41
|
trimmed_train
|
9,682
|
I seem to be having trouble with my Google Pay Top. Can you please help?
| 30
|
trimmed_train
|
6,083
|
I wanted to know why there is a transfer of mine pending.
| 13
|
trimmed_train
|
8,010
|
What physical locations can I use cash to top up?
| 57
|
trimmed_train
|
9,984
|
I live in the UK. Can I get a card?
| 68
|
trimmed_train
|
283
|
How do I see my card in the app?
| 36
|
trimmed_train
|
6,825
|
I think the payment from my card was revereted
| 76
|
trimmed_train
|
601
|
$1 charge in transaction.
| 34
|
trimmed_train
|
6,622
|
How long do I wait for a transfer from the United States?
| 69
|
trimmed_train
|
4,052
|
Do i have to wait to get the pin or can i set up a pin
| 32
|
trimmed_train
|
3,612
|
There are a couple payments with my card displayed in the app which I didn't make. What is happening? Maybe someone has access to my card.
| 33
|
trimmed_train
|
2,379
|
What do I need to do to get cash back? The ATM gave me the wrong amount that I requested but the app is showing the amount to be correct.
| 0
|
trimmed_train
|
8,130
|
What is the cost for physical cards?
| 11
|
trimmed_train
|
880
|
How many different currencies can I hold money in?
| 6
|
trimmed_train
|
7
|
What do I do if I still have not received my new card?
| 22
|
trimmed_train
|
2,461
|
Please help me with the amount that i have withdrawn from the ATM today, the ATM has given me wrong sum of amount, and i could see that the app is displaying the greater amount than taken out.
| 0
|
trimmed_train
|
9,064
|
What commission do you take for currency exchage?
| 40
|
trimmed_train
|
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