id
int32 0
10k
| text
stringlengths 13
433
| label
int64 0
76
| Generalization
stringclasses 1
value |
|---|---|---|---|
8,763
|
What happened to the transfer I did?
| 71
|
trimmed_train
|
1,182
|
Is there a way to top-up when it reaches a certain balance?
| 4
|
trimmed_train
|
8,810
|
Help! I think someone has a copy of my card - I still have my card, but a five hundred pound cash withdrawal that I didn't authorize is shown on my account.
| 49
|
trimmed_train
|
6,831
|
Why would the app revert my payment?
| 76
|
trimmed_train
|
5,547
|
Why do you keep declining my transfers? It's been working well so far, but when I just tried to buy something, the card got declined. I tried it a few times, but same thing happened every try.
| 43
|
trimmed_train
|
3,872
|
My Identity verification hasn't passed yet is it possible to use my account?
| 28
|
trimmed_train
|
4,065
|
How do I get my card PIN?
| 32
|
trimmed_train
|
6,204
|
I don't want this account anymore, how do I delete it?
| 15
|
trimmed_train
|
2,517
|
I shouldn't have been charged but I see a fee, why?
| 38
|
trimmed_train
|
6,713
|
What is the length of time for money to reach the account?
| 69
|
trimmed_train
|
2,333
|
why did i only get 20.00
| 0
|
trimmed_train
|
3,881
|
Why is verification for my identity needed?
| 28
|
trimmed_train
|
7,449
|
I have tried 5 times at this point to complete a transfer that's simply standard. What appears to be the problem? Is your system messed up?
| 41
|
trimmed_train
|
2,447
|
i asked for 100 only got 80
| 0
|
trimmed_train
|
452
|
In regards to my card payment, the exchange rate is incorrect.
| 18
|
trimmed_train
|
2,998
|
I would like to order a virtual card, where can I get one?
| 27
|
trimmed_train
|
4,925
|
Why won't cash come out of the ATM?
| 2
|
trimmed_train
|
8,407
|
Please can i get a disposable virtual card as well?
| 7
|
trimmed_train
|
3,418
|
What is going on? My balance still hasn't updated and it has been two weeks since I deposited my money!
| 12
|
trimmed_train
|
4,539
|
There are fraudulent charges that I didn't make on my card. Can you please put in the safeguards necessary to stop this from happening anymore?
| 75
|
trimmed_train
|
6,729
|
Can you tell me why the card payment came back?
| 76
|
trimmed_train
|
4,377
|
Is there any limits I should know about if I'm going to use a disposable virtual card?
| 51
|
trimmed_train
|
7,056
|
Why can't my beneficiary get access?
| 48
|
trimmed_train
|
503
|
Why was I charged extra on my last UK pound to Russian ruble exchange?
| 18
|
trimmed_train
|
1,463
|
How do I start an exchange between GBP and AUD?
| 62
|
trimmed_train
|
8,704
|
Although I transferred some money, it has not as of yet, arrived.
| 71
|
trimmed_train
|
584
|
I have been charged a pound for something that appears on my statement
| 34
|
trimmed_train
|
4,256
|
Hoe do i use my credit card to transfer money?
| 54
|
trimmed_train
|
5,612
|
Help me figure out why my transfer was declined
| 43
|
trimmed_train
|
7,709
|
Please help me find my top-up verification code
| 55
|
trimmed_train
|
1,398
|
Where can I get my currencies exchanged?
| 62
|
trimmed_train
|
4,662
|
There is a direct debit payment I don't recognize.
| 17
|
trimmed_train
|
8,537
|
Trouble with my top up
| 8
|
trimmed_train
|
2,955
|
If I want to add funds to the account using American Express, how do I do that?
| 14
|
trimmed_train
|
6,645
|
How long does it take in Europe to do a transfer?
| 69
|
trimmed_train
|
5,571
|
Why would I get a decline message in a transfer?
| 43
|
trimmed_train
|
7,629
|
How do I go forth on transferring a sum of money from one account to another?
| 70
|
trimmed_train
|
3,185
|
Is there a reason my top-up has been cancelled?
| 58
|
trimmed_train
|
1,698
|
I need my PIN unlocked.
| 24
|
trimmed_train
|
6,237
|
How do I delete an account?
| 15
|
trimmed_train
|
7,236
|
This isn't fair! I thought transfers could be made for free. I just made a purchase online from abroad and now see some strange fee that I've never seen before.
| 29
|
trimmed_train
|
9,340
|
I made a cash withdrawl and there is a charge. What is this?
| 39
|
trimmed_train
|
8,739
|
Where is the transfer to my account that I made?
| 71
|
trimmed_train
|
7,144
|
Why cant I send money to a beneficiary?
| 48
|
trimmed_train
|
7,485
|
Why can't I transfer my money into someone else's account? I should be able to do so right? Why does it keep rejecting my transfer? There's no reason, all my info is correct and the money is there.
| 41
|
trimmed_train
|
3,161
|
I went to top up my card and it was cancelled.
| 58
|
trimmed_train
|
8,579
|
The top-up did not go through.
| 8
|
trimmed_train
|
7,540
|
Why does my transfer keep failing? I've tried 5 times and they all failed.
| 41
|
trimmed_train
|
7,005
|
is there something blocking me from making transfers
| 48
|
trimmed_train
|
3,998
|
Where is the card PIN located?
| 32
|
trimmed_train
|
3,832
|
Why do I need to have my identity verified?
| 28
|
trimmed_train
|
2,292
|
Is there a topping up limit?
| 9
|
trimmed_train
|
6,643
|
How long does it take for a transfer to show up in my account?
| 69
|
trimmed_train
|
7,867
|
I need another card
| 63
|
trimmed_train
|
10
|
Why has my new card still not come?
| 22
|
trimmed_train
|
2,369
|
I only got $20 of the $100 that I attempted to withdraw.
| 0
|
trimmed_train
|
7,319
|
Why did I get charged a fee for my transfer?
| 29
|
trimmed_train
|
7,001
|
At what ATM can I change my PIN?
| 21
|
trimmed_train
|
2,458
|
A wrong amount of cash we sent to me.
| 0
|
trimmed_train
|
1,919
|
If I top up by transfer, am I going to be charged?
| 59
|
trimmed_train
|
2,022
|
My top up hasn't gone through
| 67
|
trimmed_train
|
3,915
|
I am not able to prove my identity
| 26
|
trimmed_train
|
5,870
|
My card wasn't working in a shop
| 19
|
trimmed_train
|
31
|
I would like to track the card you sent to me.
| 22
|
trimmed_train
|
8,483
|
Seems like my top-up has failed
| 8
|
trimmed_train
|
7,560
|
why do i have a failed transfer
| 41
|
trimmed_train
|
7,657
|
show me how to transfer to my account
| 70
|
trimmed_train
|
626
|
What is the extra fee on my statement?
| 34
|
trimmed_train
|
6,809
|
My payment has not been accepted.
| 76
|
trimmed_train
|
1,715
|
While I was drunk, I goofed my PIN number and your machine ate my card. How can I get it back?
| 24
|
trimmed_train
|
1,362
|
I am from X but am traveling to Y - how do I get currency for Y?
| 62
|
trimmed_train
|
4,230
|
I would like to know if you use Visa or Mastercard.
| 64
|
trimmed_train
|
8,843
|
I do not know what this cash withdrawal is
| 49
|
trimmed_train
|
2,098
|
I need to cancel a transaction please!
| 44
|
trimmed_train
|
9,570
|
I will need a new card because mine is almost expired. How fast do I get a replacement and what is the cost?
| 23
|
trimmed_train
|
3,415
|
Even though I made a cash deposit, I am not seeing it in my account.
| 12
|
trimmed_train
|
3,685
|
I've just got married and want to change my name.
| 31
|
trimmed_train
|
8,112
|
Where can I get a physical card?
| 11
|
trimmed_train
|
6,439
|
It seems my card payment was completed twice. I paid at the store previously and the first one did not seem to go through. After a second attempt, it did go through. I now see within the app that I have been charged twice with one of them pending. Can you please remove the pending amount because it is clearly something that was declined?
| 66
|
trimmed_train
|
9,263
|
Can someone assist me with activating my new card?
| 56
|
trimmed_train
|
5,249
|
My card payment is just showing up as pending and it has been a while , what's going on with that, it should be going through at some point?
| 20
|
trimmed_train
|
6,515
|
Can I track history on funds?
| 25
|
trimmed_train
|
1,509
|
I think that the card is stolen. What are my next steps?
| 65
|
trimmed_train
|
5,002
|
I could not get the ATM to work
| 2
|
trimmed_train
|
3,394
|
My cash deposit hasn't posted to my account.
| 12
|
trimmed_train
|
7,379
|
What can I use to receive my salary?
| 47
|
trimmed_train
|
3,505
|
I don't recognize a purchase that was made with my card.
| 33
|
trimmed_train
|
5,079
|
I tried to withdraw some funds from my card, but was declined. How can I get my money?
| 2
|
trimmed_train
|
7,923
|
I need a second card, can I have more than one?
| 63
|
trimmed_train
|
3,097
|
In which stores can I shop with this card?
| 60
|
trimmed_train
|
3,201
|
My thoughts were that you offered crypto top up which does not seem to be working. The money has now been taken from my account. What is the problem here?
| 58
|
trimmed_train
|
9,707
|
Does my top up and apple pay work together?
| 30
|
trimmed_train
|
389
|
How is the current exchange rate?
| 5
|
trimmed_train
|
5,003
|
totally unacceptable. I'm stranded with no cash because the ATM wouldn't give me any money!
| 2
|
trimmed_train
|
8,723
|
Can you tell me how long it would take, to make a transfer from France? I made one 2 days ago and its not there yet.
| 71
|
trimmed_train
|
939
|
What currencies can I exchange?
| 6
|
trimmed_train
|
1,218
|
How can I setup automatic top-up?
| 4
|
trimmed_train
|
3,529
|
Hello, i just checked my statement and there seems to be a payment from my card that I have never seen before.
| 33
|
trimmed_train
|
4,135
|
Am I able to get both a Visa and MasterCard from you?
| 64
|
trimmed_train
|
5,147
|
Why is my card payment pending?
| 20
|
trimmed_train
|
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