id int32 0 10k | text stringlengths 13 433 | label int64 0 76 | Generalization stringclasses 1
value |
|---|---|---|---|
8,763 | What happened to the transfer I did? | 71 | trimmed_train |
1,182 | Is there a way to top-up when it reaches a certain balance? | 4 | trimmed_train |
8,810 | Help! I think someone has a copy of my card - I still have my card, but a five hundred pound cash withdrawal that I didn't authorize is shown on my account. | 49 | trimmed_train |
6,831 | Why would the app revert my payment? | 76 | trimmed_train |
5,547 | Why do you keep declining my transfers? It's been working well so far, but when I just tried to buy something, the card got declined. I tried it a few times, but same thing happened every try. | 43 | trimmed_train |
3,872 | My Identity verification hasn't passed yet is it possible to use my account? | 28 | trimmed_train |
4,065 | How do I get my card PIN? | 32 | trimmed_train |
6,204 | I don't want this account anymore, how do I delete it? | 15 | trimmed_train |
2,517 | I shouldn't have been charged but I see a fee, why? | 38 | trimmed_train |
6,713 | What is the length of time for money to reach the account? | 69 | trimmed_train |
2,333 | why did i only get 20.00 | 0 | trimmed_train |
3,881 | Why is verification for my identity needed? | 28 | trimmed_train |
7,449 | I have tried 5 times at this point to complete a transfer that's simply standard. What appears to be the problem? Is your system messed up? | 41 | trimmed_train |
2,447 | i asked for 100 only got 80 | 0 | trimmed_train |
452 | In regards to my card payment, the exchange rate is incorrect. | 18 | trimmed_train |
2,998 | I would like to order a virtual card, where can I get one? | 27 | trimmed_train |
4,925 | Why won't cash come out of the ATM? | 2 | trimmed_train |
8,407 | Please can i get a disposable virtual card as well? | 7 | trimmed_train |
3,418 | What is going on? My balance still hasn't updated and it has been two weeks since I deposited my money! | 12 | trimmed_train |
4,539 | There are fraudulent charges that I didn't make on my card. Can you please put in the safeguards necessary to stop this from happening anymore? | 75 | trimmed_train |
6,729 | Can you tell me why the card payment came back? | 76 | trimmed_train |
4,377 | Is there any limits I should know about if I'm going to use a disposable virtual card? | 51 | trimmed_train |
7,056 | Why can't my beneficiary get access? | 48 | trimmed_train |
503 | Why was I charged extra on my last UK pound to Russian ruble exchange? | 18 | trimmed_train |
1,463 | How do I start an exchange between GBP and AUD? | 62 | trimmed_train |
8,704 | Although I transferred some money, it has not as of yet, arrived. | 71 | trimmed_train |
584 | I have been charged a pound for something that appears on my statement | 34 | trimmed_train |
4,256 | Hoe do i use my credit card to transfer money? | 54 | trimmed_train |
5,612 | Help me figure out why my transfer was declined | 43 | trimmed_train |
7,709 | Please help me find my top-up verification code | 55 | trimmed_train |
1,398 | Where can I get my currencies exchanged? | 62 | trimmed_train |
4,662 | There is a direct debit payment I don't recognize. | 17 | trimmed_train |
8,537 | Trouble with my top up | 8 | trimmed_train |
2,955 | If I want to add funds to the account using American Express, how do I do that? | 14 | trimmed_train |
6,645 | How long does it take in Europe to do a transfer? | 69 | trimmed_train |
5,571 | Why would I get a decline message in a transfer? | 43 | trimmed_train |
7,629 | How do I go forth on transferring a sum of money from one account to another? | 70 | trimmed_train |
3,185 | Is there a reason my top-up has been cancelled? | 58 | trimmed_train |
1,698 | I need my PIN unlocked. | 24 | trimmed_train |
6,237 | How do I delete an account? | 15 | trimmed_train |
7,236 | This isn't fair! I thought transfers could be made for free. I just made a purchase online from abroad and now see some strange fee that I've never seen before. | 29 | trimmed_train |
9,340 | I made a cash withdrawl and there is a charge. What is this? | 39 | trimmed_train |
8,739 | Where is the transfer to my account that I made? | 71 | trimmed_train |
7,144 | Why cant I send money to a beneficiary? | 48 | trimmed_train |
7,485 | Why can't I transfer my money into someone else's account? I should be able to do so right? Why does it keep rejecting my transfer? There's no reason, all my info is correct and the money is there. | 41 | trimmed_train |
3,161 | I went to top up my card and it was cancelled. | 58 | trimmed_train |
8,579 | The top-up did not go through. | 8 | trimmed_train |
7,540 | Why does my transfer keep failing? I've tried 5 times and they all failed. | 41 | trimmed_train |
7,005 | is there something blocking me from making transfers | 48 | trimmed_train |
3,998 | Where is the card PIN located? | 32 | trimmed_train |
3,832 | Why do I need to have my identity verified? | 28 | trimmed_train |
2,292 | Is there a topping up limit? | 9 | trimmed_train |
6,643 | How long does it take for a transfer to show up in my account? | 69 | trimmed_train |
7,867 | I need another card | 63 | trimmed_train |
10 | Why has my new card still not come? | 22 | trimmed_train |
2,369 | I only got $20 of the $100 that I attempted to withdraw. | 0 | trimmed_train |
7,319 | Why did I get charged a fee for my transfer? | 29 | trimmed_train |
7,001 | At what ATM can I change my PIN? | 21 | trimmed_train |
2,458 | A wrong amount of cash we sent to me. | 0 | trimmed_train |
1,919 | If I top up by transfer, am I going to be charged? | 59 | trimmed_train |
2,022 | My top up hasn't gone through | 67 | trimmed_train |
3,915 | I am not able to prove my identity | 26 | trimmed_train |
5,870 | My card wasn't working in a shop | 19 | trimmed_train |
31 | I would like to track the card you sent to me. | 22 | trimmed_train |
8,483 | Seems like my top-up has failed | 8 | trimmed_train |
7,560 | why do i have a failed transfer | 41 | trimmed_train |
7,657 | show me how to transfer to my account | 70 | trimmed_train |
626 | What is the extra fee on my statement? | 34 | trimmed_train |
6,809 | My payment has not been accepted. | 76 | trimmed_train |
1,715 | While I was drunk, I goofed my PIN number and your machine ate my card. How can I get it back? | 24 | trimmed_train |
1,362 | I am from X but am traveling to Y - how do I get currency for Y? | 62 | trimmed_train |
4,230 | I would like to know if you use Visa or Mastercard. | 64 | trimmed_train |
8,843 | I do not know what this cash withdrawal is | 49 | trimmed_train |
2,098 | I need to cancel a transaction please! | 44 | trimmed_train |
9,570 | I will need a new card because mine is almost expired. How fast do I get a replacement and what is the cost? | 23 | trimmed_train |
3,415 | Even though I made a cash deposit, I am not seeing it in my account. | 12 | trimmed_train |
3,685 | I've just got married and want to change my name. | 31 | trimmed_train |
8,112 | Where can I get a physical card? | 11 | trimmed_train |
6,439 | It seems my card payment was completed twice. I paid at the store previously and the first one did not seem to go through. After a second attempt, it did go through. I now see within the app that I have been charged twice with one of them pending. Can you please remove the pending amount because it is clearly something... | 66 | trimmed_train |
9,263 | Can someone assist me with activating my new card? | 56 | trimmed_train |
5,249 | My card payment is just showing up as pending and it has been a while , what's going on with that, it should be going through at some point? | 20 | trimmed_train |
6,515 | Can I track history on funds? | 25 | trimmed_train |
1,509 | I think that the card is stolen. What are my next steps? | 65 | trimmed_train |
5,002 | I could not get the ATM to work | 2 | trimmed_train |
3,394 | My cash deposit hasn't posted to my account. | 12 | trimmed_train |
7,379 | What can I use to receive my salary? | 47 | trimmed_train |
3,505 | I don't recognize a purchase that was made with my card. | 33 | trimmed_train |
5,079 | I tried to withdraw some funds from my card, but was declined. How can I get my money? | 2 | trimmed_train |
7,923 | I need a second card, can I have more than one? | 63 | trimmed_train |
3,097 | In which stores can I shop with this card? | 60 | trimmed_train |
3,201 | My thoughts were that you offered crypto top up which does not seem to be working. The money has now been taken from my account. What is the problem here? | 58 | trimmed_train |
9,707 | Does my top up and apple pay work together? | 30 | trimmed_train |
389 | How is the current exchange rate? | 5 | trimmed_train |
5,003 | totally unacceptable. I'm stranded with no cash because the ATM wouldn't give me any money! | 2 | trimmed_train |
8,723 | Can you tell me how long it would take, to make a transfer from France? I made one 2 days ago and its not there yet. | 71 | trimmed_train |
939 | What currencies can I exchange? | 6 | trimmed_train |
1,218 | How can I setup automatic top-up? | 4 | trimmed_train |
3,529 | Hello, i just checked my statement and there seems to be a payment from my card that I have never seen before. | 33 | trimmed_train |
4,135 | Am I able to get both a Visa and MasterCard from you? | 64 | trimmed_train |
5,147 | Why is my card payment pending? | 20 | trimmed_train |
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