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review stringlengths 61 22.4k | label float64 1 5 | __index_level_0__ int64 |
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Good service, Tired facility
The W Hotel in Westwood must have been a knock out 15 years ago. The rooms and overall facility are very worn and not better for the wear! The service throughout was great, attentive but not overly obsequesious. The restaurant food (we had breakfast only) was also well prepared and served. ... | 3 | null |
Lacking customer service
This hotel is very well located and we found it easy to explore San Diego from there. It was noisy and the guy in the room next to us liked to step out on his balcony to make phone calls at 6:00 AM and because there is no separation between the balconies we could hear every word he said. I requ... | 2 | null |
BEDBUGS
BEDBUGS, took pictures and had them confirmed by pest control. Sensor lights, making it impossible to get up during night without waking up anyone in the room and would also turn off mid-shower. "Breakfast" was coffee and a croissant (NO tea, hot chocolate, muffins, etc.) Horrible Wifi during day and literally ... | 1 | null |
Location is great and that's about it
My husband and I stayed at this hotel July 2012, this hotel is over priced for the accommodations. If you get a great rate, no more than $59 a night (it'll be worth what you get) but not for the price we paid of $159 a night. The 1 bed king is VERY small. We had to keep our a/c on ... | 2 | null |
Sweet Home Chicago
We lived and worked in the Chicago for 20 years...with the last few years at Randolph and Michigan Ave. The center of our lives and the soul of Chicago are today on State Street, Millennium Park and the Lake Front. What a better place to be than at the center of what defines Chicago then the Burnham ... | 5 | null |
Don't do it
We don't recommend this hotel. The hallways are old and smelly, rooms redecorated but finish work in bathrooms old and shabby. The final straw was a 2 inch cockroach in the bathroom. I told the management about it, and got bupkis. Interesting that the front desk called us 15 minutes after checking in "to se... | 2 | null |
very pet friendly
We traveled from California to Alaska and really enjoyed our overnight stay at Cedar Brook near SeaTac . We felt very welcomed and pampered with our dog . | 5 | null |
Worst Hotel Experience
This was the WORST hotel experience I have ever had. This hotel is centrally located to the heart of SF and as a result, the staff feels entitled to gouge their customers. The front desk staff is RUDE, and the hotel is filthy. The maid entered our room despite the DO NOT DISTURB tag being up, and... | 1 | null |
Great location but the jet noise is a bit much.
This hotel is a short shuttle trip to the airport. If you are on the runway side of the hotel, plan on it being noisy until 10:30 or so and starting up at 5:30 am. Room and bathroom were a bit small. The restaurant was pretty good, ample choices and comfortable. | 3 | null |
Great Conference Location
We held a conference at the Marriott East in August of 2012. All members of the staff were incredibly helpful and service-oriented during our event. During any major event, there are always things to adjust at the last minute. The staff was great at making sure we were able to pull off a fairl... | 5 | null |
Always great
Embassy Suites are always my choice when traveling. I have not had a bad experience that would cause me to change. The location is convienient, the staff is very helpful, and the rooms are a good value. The breakfast buffet is good and very helpful for budgets and the food is good. The managers happy hour ... | 5 | null |
This is your choice!
I stayed here in February. Have to say the location could not be better a 2 minute walk to Time Square and a 5 minute walk to 5th Avenue. The rooms are clean and for NY are a good size.
The staff in the hotel are very well trained and showed excellent customer service every time I dealt with them.... | 5 | null |
Perfect for our needs.
I can't comment on anything other than our room and our stay, which for our needs, was perfect. All we wanted was reasonably priced accommodation with free parking in a good location in Hollywood, and doing my research it seemed that this place fit the bill. It did; in Spades. I was expecting bas... | 4 | null |
love new york
Unfortunately the room in this hotel did not live up to the usually Westin standards. The bathrooms really need to be fixed. There was ugly grout (mouldy?) along floors and tub area. The bed was not the usual super comfy bed we are used to and the sheets did not go over the entire mattress which means the... | 3 | null |
Outskirts of Uptown
This hotel is on the outskirts of uptown Charlotte. For a business trip, this hotel is not convenient to walk to the main buildings of uptown. There is access to car services or taxis to take you up to the main part of uptown, but a hotel a few miles closer would be more convenient. The hotel is nic... | 3 | null |
Small Rooms, Poor Restaurant
Have stayed at the Sheraton in the past and have always been pleased. This trip, the room was as small as a broom closet. I must say, it was clean, comfortable, and a great location.
The restaurant, on the other hand, was very disappointing. The breakfast buffet was $24.95 plus tax and tip.... | 3 | null |
Great Location
A small friendly great located hotel in NYC at a good price. | 5 | null |
Small rooms, $ internet, $ parking
I don't have a lot of experience with downtown hotels as opposed to freeway motels, but this experience will keep me on the freeway. Not only did I have to pay for parking and pay for internet access, but I couldn't even use one of the baggage carts to transport my baggage to or from ... | 2 | null |
Great hotel for Smurfs
We stayed at the Hudson for a quick overnight stay this week. It had been recommended by colleagues of my husbands. I agree that it is probably best suited to the young, clubbing set (however, when we tried to get a drink from the main bar before 11, we weren't really welcomed.) The rooms are bey... | 3 | null |
Worst motel we have EVER stayed in.
We arrived around 11:00 in the evening and the room was totally filthy. Trash can was still half full. When you put your hand on the counters you could had grit and sticky stuff all over. My daughter went to the office and showed them the trash can and told them about the filthy coun... | 1 | null |
Fantastic hotel after being stuck in a pinch!
After staying a few days at another hotel during a business trip, my return home was cancelled due to bad weather so had to head back into the city for another night. Calling from Laguardia (if I could only rate airports on TripAdvisor - worst airport ever!) I ended up at t... | 5 | null |
Good overnight stay, but...
We'll preface this review by saying that we would recommend this hotel and would consider staying there again ourselves. The room was quite large and comfortable with a king bed, two nightstands, dresser, desk and chair and sofa with coffee table, and a micro/fridge. We were given a handicap... | 4 | null |
Anniversary Getaway
This hotel is nestled in the middle of downtown San Antonio right on the River Walk. We chose it because they had a special running on their Luxury River View King Suite and it had a view of the River. Our particular room overlooked the island on the river which is famous for weddings.
The room has ... | 4 | null |
All you need, a place to sleep after an amazing day/night in the city!
After booking up to go with my boyfriend at the end of February 2012 for 6 nights I was a little worried having read the reviews on here!....... However on arrival I was so relieved!!!
Clearly the bad reviews for this hotel are from people expecting... | 4 | null |
DO NOT STAY HERE
We were in this motel nightmare for 2 nights, 2nd night there we had our ATV,UTV, and car trailer stolen from the WELL LIT parking LOT in FRONT OF THE MOTEL WHERE THE NIGHT ATTENDANT could keep an eye on it...With a lock that had to be torch cut off the trailer in order to remove it.. That took a few m... | 1 | null |
smh (shake my head)
This hotel is a cold basement, the lobby was small but nice & clean so I was like the rooms are going to be nice, I was WRONG! The elevator was the 1st joke, it was a door with a knob you had to open, it took 20 mins to come, the sign said only 4 ppl at a time the guy at the desk could have gave us ... | 2 | null |
Not what I come to expect from a Marriott
We popped into the city for one night to meet a friend and party. Stayed at this Marriott. Wish we didn't. While the location is great, we were woken up around 8/8:30am on Saturday morning but some drilling and hammering, which sounded like it was outside our door. It was. Upon... | 2 | null |
After close to 9 months staying with Hilton, I regret to say...
This review may not apply to most people, but perhaps more for frequent customer of this hotel.
I've stayed for 9 months in this hotel, and over that time, I've lost a softshell jacket that I recently purchased in my room on one occasion, an entire garment... | 2 | null |
Tons of issues
We stayed there this past week, as we have no power at our house due to the hurricane. For $529/night, not including all of the taxes which add another $75/night on to my rate, plus the $57/night for parking, there are tons of issues. First off, the room, on the SPG floor, had walls that were so thin we ... | 2 | null |
Airport Oasis
We used the Renaissance as our base for a day trip to Denver and then, sadly, had to fly out the next morning at, gulp, 4:30 AM. Fortunately the hotel has a shuttle and everything worked out well. We are gold members and Marriott upgraded us to a concierge floor room that had a great view of Denver. We ap... | 5 | null |
Nice newer hotel for Chicago Downtown area
We were looking for a room that would be large enough for my husband and I plus our teenage daughter and friend so we found Residence Inn. We were looking for a place somewhat close to Grant Park as my daughter was attending Lollapalooza all 3 days. We booked later so the rate... | 4 | null |
Pricey for a courtyard
Stayed at this Courtyard for two nights last month. Very clean, nice people. Our room looked out over Anchorage Square. A subway and some tables in this "square" -- It was not the quietest location. Loud carts going across rough pavement after 11pm and before 6am. The ceilings were also thin or e... | 4 | null |
Good value
Stayed there with my wife and our adult daughter for two nights in August.
Rooms were very comfortable and breakfast was more than enough.
We would happily stay here again and would recommend it to anyone.
Good value | 5 | null |
Prepare to be claustrophobic!
WOW. These rooms were so tiny! My knees were bruised after sitting on the commode. The bathroom was so small!!!!. The room itself was almost like being on a cruise ship cabin...without the luxury...and it was smaller. I was given a room with a view. HA. The view was a window behind the bed... | 2 | null |
Just what I seek for a comfortable stay
A very comfortable hotel with speedy service.
I ordered a very early breakfast to make a morning meeting, and it arrived right on time. In spite of extrememly hot weather, the a/c was more than able to keep everything cool.
Niggles - the PC in reception was behaviong strangely ... | 4 | null |
What a shame
My wife and her five lady freinds stayed at this Westin over a "girls week-end" and were very disappointerd in everything.Everyone connected with the hotel had their hand out and then gave poor service.My wife had to ask for extra everything even though the reservations showed the correct number of individ... | 1 | null |
Disappointing Stay at the Fairmont
My husband and I recently stayed at the Fairmont Hotel to celebrate a special occasion. We were very disappointed! We had been looking forward to our stay after staying at a lovely Inn in Yountville where the service and food were impeccable.
Upon arriving, we had to ask twice for a b... | 2 | null |
Unbelievable!
Last week, my wife and I stayed at the Palomar during our business trip to Phoenix. From the moment we checked in, the staff made us feel like royalty. Our room was immaculate and well-appointed and the hotel in general is beautiful. We had a few issues with the AC in our room, and within minutes maintena... | 5 | null |
Huge and impersonal - good for business travelers?
This Hyatt property is enormous! It makes for great window views, but an unmemorable and often frustrating stay.
While the employees were friendly (Nataly at the front desk was great), the actual property is a slight disappointment... no pool, grungy room shower, looo... | 3 | null |
Great hotel
My husband and I stayed here for five nights in August. The hotel is an excellent choice for seeing the sights of Chicago. Our room was on the 14th floor and offered a great view. The room was stylish and quite roomy, the bathroom was also quite large. You may choose between two different designs for the ro... | 5 | null |
Nice hotel but we had Bedbugs!
My friends and I stayed in 2 connecting rooms at the New York Palace in May, 2012. I was worried about bedbugs before choosing a hotel in NYC since I know they are a problem in the city. Before booking I called the hotel and asked to speak to a manager. I asked if they have had any bed bu... | 2 | null |
Great Staff - Clean and Well-kept Property
We stayed at the Drury Plaza for 3 nights over Presidents weekend. We (along with tons of other families) were in town for a cheer competition. They were very accomodating of the large crowd. During the busy hours they had a doorman posted at the elevators to keep the traffic ... | 5 | null |
Horrible
Never Again. Bad neighborhood and felt unsafe. Hard to access. Dirty carpet, noisy, plumbing fixtures not all working, long way from only one elevator, old TV. | 1 | null |
Unimpressive Staff
Booked this hotel with rewards points because of it's central location in NYC. Quite frankly that's the only thing this hotel has going for it. Drove up to park and watched valet attendant service every customer but me (even the ones that arrived 10 mins after me). Check in, I waited in the "gold/pla... | 1 | null |
Nice Stay
Very nice room and great staff. The only bad part was the parking fee 31.00 a day ouch! Convenient to all the tourist attractions Independence Mall etc as well as restaurants and next door to the Reading Terminal Markets | 4 | null |
Great new neighborhood hotel
The Hilton Fashion District is a brand new, boutique style hotel in Chelsea. It has a nice neighborhood feel, is close to the subway, good restaurants, without the tourist bustle of times square. Rooms were typically small for New York, but comfortable and well-appointed. Nice restaurant/ba... | 5 | null |
Oh. My.
Where to start? An unexpected conference brought us late to Boston when all reserved conference rooms had already been claimed. We ended up at this establishment. The staff was very courteous and helpful but there was nothing they could do about the location, decor, age of the building or the elevator. (Which d... | 2 | null |
Certainly not 4 star worthy
I was meeting my daughter for her birthday and a weekend away from college. When I booked I gave them my credit card to secure the room and asked if my daughter could check in early since she would be arriving before me. I was told there would be no problem with her checking in when she arri... | 2 | null |
Underwhelmed by hotel under par
Three adults stayed for 5 nights at the Westin off Times Square. In the heart of New York's visitor district, I expected high standards and was disappointed for the following reasons:
the room was very small for 3 adults for a 5 day stay
the en suite had no lock on the door
on 3 of the d... | 2 | null |
Dirty and sad...
Having enjoyed stays at 2 other Holiday Inns very recently, I decided to stay here in an effort to save my company $$ on business travel and be close to my meeting location. Next time I will spend the extra $$ to stay somewhere else. The front desk attendant was friendly enough, but when i got to my ro... | 2 | null |
Bed Bugs
We got off to a very bad start when soon after we checked, in we saw the exterminator arrive to treat for bed bugs. The receptionist confirmed that one of the rooms on the 4th floor had bed bugs. She assured us that they were isolated to one room on that floor. (If you know about bed bugs, they are most often ... | 1 | null |
mmmmmmmmmmmm not so good
It is the smallest hotel room we have ever seen (12x12) and stuffing it with table and chairs so you cant walk around specifically to the bathroom in middle of night, doesn't make it feel any bigger! Faulty wiring (electrical outlet plug and spliced/taped cord to loud mini fridge; hope it doesn... | 2 | null |
Graduation Trip
My daughter was graduating from Columbia U. so we made a vacay of it. The hotel service staff was very, very good. The room was a lil over crowed with furniture to me. We stayed on the 45 floor so the view was of all the office bldgs on 6th Ave. lol
The furniture was a lil dated as well the dresser was ... | 4 | null |
Served its purpose
Stayed in this for two nights and spent most of the days out, so only stayed here to sleep. Room was very small and there was no safe or fridge or anything like that. Most concerning was that the door fit loosely and let light in around the exterior and the lock didnt seem all that secure. Apparently... | 3 | null |
John & Rachel Cape Town South Africa. "Good Location"
We stayed with friends. The rooms were small but clean and the bed was very comfortable. Parking is a problem and very expensive. The complimentary breakfast was good. Within walking distance from Magnificent mile and shops. The staff was very helpful.Pity we stayed... | 3 | null |
Loved It!
We are from the midwest and stayed at the Bahia Resort January 20-23, 2012 and were extremely impressed with this hotel resort. Our room was a Bay View Suite. It was lovely...very nicely decorated The beds were comfy. Every morning I would get up and watch the rowing teams practice on the bay from our balcony... | 5 | null |
Great location and amenities
While this hotel wasn't exactly in the middle of the glitz and glamour of L.A., it definitely had everything we needed for a great trip. Parking garage with in-and-out access was just below the building, and breakfast was available for about 4 hours every morning with the basics (bagels, ce... | 4 | null |
Friendly Staff & Great Stay
We were only staying one night to celebrate our 7 year anniversary.The lobby is beautiful, and the barstaff were friendly and prompt. The rooms were nicely decorated and felt luxe and modern, if a little small. The bed was comfortable, and we had a good view of the city.
We appreciated the ... | 4 | null |
Disgraceful service for a world class city.
I stayed at the Helmsley Park Lane for 4 nights in November this year. The room was fine, very dated and not at all functional with a drippy shower but exactly what you would expect being so close to central park, a tourist trap basically. The stay was fine, one of the recept... | 1 | null |
Quiet. overpriced. great pool and bar
BIG HOTEL WITH GREAT WATER PARK. Nice pool with pool suites and a great bar next to the pool. pool tables. great environment for kids. but the prices were horrible for the location. | 3 | null |
Great location
My family stayed at the Melrose in Washington DC over the 4th of July. Our room was oversized which helped with luggage and kids. Hotel staff was very helpfull and the location was perfect. Easy access to the Metro which got us everywhere we wanted to go. Only downside was our Ford Expedition did not fit... | 4 | null |
Comfy hotel close to attractions
To be honest we were expecting pretty basic accomodation but not a bit of it. The hotel is low rise, just five floors and we had a nice room at the rear. Large room, excellent facilities including free safe, free fridge, free wi-fi. Cleaned to a high standard every day. Very helpful and... | 5 | null |
Great Last Minute Stay
I had to stay at Embassy Suites unexpectedly one night and was very glad I did. It is a very nice place and the rooms are very large. They have a separate sitting room with a desk and TV and then a bedroom with another TV. The staff was great too. The person that I spoke with when I called to see... | 5 | null |
Nice Hotel in a nice location
Hyatt fans will find exactly what they are used to finding at every Hyatt Place property. The service was pretty good and the location was convenient for the purposes of my trip. No complaints. Enjoy your stay. | 4 | null |
First time at a Sheraton and am impressed!
Stayed a Saturday night. Location is great! 5 minute walk to La Villita and Riverwalk, few more minutes to Hemisphere Park and Rivercenter Mall. Check in & out was friendly and fast. Lobby was nice with coffee shop/deli, breakfast area and bar with flat screen. Didn't try brea... | 4 | null |
A Much Better Stay this time
We checked in last evening along with Shadow the kitty after checking to be sure there was not a bus load of kids staying at the hotel like our last visit. No bowl games in Jacksonville and no screaming teenagers...The hotel was busy, but quiet. Clean rooms, not a bad "extra" of $10 for the... | 4 | null |
Overpriced and poor service
Our family of 4 recently took one of our dream trips - New York City for the Macy's Thanksgiving Day parade. We booked the New Yorker through Expedia. The reviews looked good, but we were very disappointed. At check-in, the hotel staff was disinterested at best, but truly rude. For the rest ... | 1 | null |
Not the Level Service We Remembered
We visited Seattle the other weekend to catch the King Tut exhibit and to go to a football game. We visit Seattle often and hadn’t stayed at the Andra in a number of years, but had enjoyed it the first time we stayed on a last minute New Years Eve whim.
We requested an early check-i... | 3 | null |
Great Downtown Location. No Frills.
Great location, reasonable price, clean, no frills. Polite hotel staff. The bed was comfortable. The bathroom was functional but really outdated. If you are looking for a budget hotel with a great location this is a good bet. | 3 | null |
Actually a good base to explore
I stayed at the Coast Gateway for four -- yes, four -- nights in June 2012 when I was going to be in Seattle for the Rock 'n' Roll half marathon. I couldn't find anything downtown that I could afford, so I used Priceline and was booked into this hotel. I actually had a great time using i... | 4 | null |
charming gem
Stayed at Smith during the July 4th weekend. Front desk service is casual but prompt and friendly. I forgot to print out some document that I needed. I managed to send them my attachment, they printed and put them in an envelope and delivered to my room.
Room is good size for New York standard with large w... | 4 | null |
Location Location Location!
I've stayed at this hotel three times, I think that says it all. The location right on the edge of the SoHo couldn't be better. Just a block away from all the great places (day or night) makes this hotel the perfect spot for a weekend getaway, although I've even stayed here for a week for a ... | 4 | null |
No heat. power outage. for > $200/night
This hotel reminded me of staying in Moscow prior to the fall of Communism. Random power outages. There was no heat at night. I was provided a space heater and told that the hotel may turn the heat on over night. The ambient outside temp is now 51 F. WTF. | 1 | null |
Expected a better room for this price
For 340$/night we expected a better room - but got a small space on the 5th floor facing a wall, with a small and uncomfortable queen bed and 3 old pillows. The location is great, that's why we returned to this hotel, but previously it was not that expensive and had better rooms. T... | 3 | null |
Don't stay here
A friend & I stayed here for a volunteer conference we were attending in SA. We were trying to stay near the river walk but cut costs. Terrible idea! We will pay twice this next time for a better place. This was by far one of the worst hotel/motels I have ever stayed in (I travel a lot for work & usuall... | 1 | null |
Caution: Bad Service, Fraud, Awful rooms, stay away
This hotel couldn't be worse.
All floors stink, you don't want to go there.
Nearly all rooms have NO PRIVATE BATHROOM.
The sink in the room is too small to be useful.
The rooms are so small, you can't open a large suitcase.
Aircondition is so loud and weak, it won't f... | 1 | null |
overcharged
booked on wyndam web and was overcharged upon arrival! good luck talking to a real person to rectify situation...spend the extra Hyatt Holiday in or Marriot | 3 | null |
Good central location
The Doubletree Times Square is in a great location, has good customer service and our suite was clean, well equipped and comfortable. The only negative was how dark the lobby and the restaurant were. I love a lot of light and although it appears as though they have windows, it was still very dark.... | 3 | null |
horrible nasty
This hotel is nasty, dirty, the walls are so thin you can hear everything not to mention the traffic of the main street does not stop all night long. The bathrooms have not been remodeled since the 1920s, and the carpet is black from all the dirt. Holes on walls and a sinck hole infront of the bathfoom f... | 1 | null |
Everything is first class
I organized fundraising events at the Hilton as part of a conference going on next door at the George R Brown Convention Center. This hotel is visually stunning. Everyone was taken care of -- the valets and bellmen were always smiling, check ins were quick, and the rooms were clean and nice.
... | 5 | null |
Great Stay - Bad Shuttle
The shuttle service jsut keeps getting worse. Hotel is undergoing renovations and looks great. Love the Hampton Inns and this was is friendly, safe and great location. On the other hand - the shuttle runs 5 min and 35 min past the hour. Our driver - needed a bath and haircut, left the van insid... | 4 | null |
Convenient location to explore Hollywood
Our one bedroom room was quite spacious, clean, with kitchen and eating area. No frills, but nice. And the A/C worked great! The building is set up like a "Melrose Place", an older apartment building surrounding a central pool.
The staff was excellent and provided intuitive inst... | 5 | null |
type of place you only stay once
on the surface this place looks ok. clean grounds, clean rooms,comfortable beds. but actually checking in reveals a disaster. i want to blame the arrogant,snide gen mgr, a mister robert schreier. but the 'guest relations' people at corp level made me think their policy is to deceive and... | 1 | null |
ramada Los Angeles stay
the staff was very good. rooms were motel-like, old, ripped chairs, ants in bathroom. bedding old. I would not recommend this hotel to anyone I like. | 2 | null |
Good Location
Just returned home from a 6N stay. Hotel is well located - a few minutes walk from a subway station ( with many lines running thru making for easy transfer ), minutes walk from Times Square yet quiet enough for a good rest at the end of the day.
The queen bed is comfortable and the room comes with a well... | 4 | null |
Location, location
Location is great , you are near downtown and have good freeway access. Rooms are large, not fancy but functional. Bedding is excellent. Breakfast is below par, but there is a great Denny's next door. | 4 | null |
Cheap for a reason
I had read the reviews, which had positive things to say, but all pointed out that the rooms weren't new or overly clean. So we thought we knew what we were getting ourselves into. But when we walked down the dark, dank hallway on the 2nd floor and opened the door we were shocked at how dirty and run... | 2 | null |
Slow elevator, awesome location
The hotel itself is old so expect some differences compared to modern hotels. The room itself was very small but seemed pretty clean. The window in the room is super small too so if you are claustrophobic maybe go elsewhere. The elevator was the one thing that almost drove me over the ed... | 3 | null |
Slim Pickings
I have been traveling to Memphis for a year and stayed at the Hilton Memphis. Sadly, there are not alot of decent hotels outside of downtown. The best part of the hotel is the gym.
The drinks at the bar are bad. The hotel rooms are average--a few of a clicking noise in them. The rooms are not as clean as ... | 2 | null |
Convenient Location, Large Rooms
Stayed in this hotel over the weekend with another couple for a NYC night on the town.
We reserved two king rooms and upon arriving we were told that they were out of king rooms, but they could put us in a two bedroom/bath suite. We were pleasantly surprised by the space the suite affo... | 4 | null |
Good Location - Rooms Need Updating
Firstly - important to say I was staying here on points. If I were paying I think the review would be a little different.
The hotel has a great location and is definitely the right place to stay if you want to be right in the centre of New York.The new lobby is lovely and nicely dec... | 4 | null |
staff great but problems with the room
We spent 4 nights at the Fitzpatrick, the hotel was well placed just across the road from grand central station and 10 min walk to times square, the staff were very friendly and helpful and really seemed to care for our welfare can't fault the service. The one thing tha let our st... | 3 | null |
Beware the south-facing rooms, unless you like it hot
Upon checking into the Sheraton, we turned the A/C all the way to high, went out for three hours, and came back to a room that was still hovering somwehere around Purgatory. The bulilding engineer clocked the temperature on the inside of the south-facing glass at 14... | 3 | null |
Trapped in a smoking room
Booked a nonsmoking room and was told "sorry" we only have a smoking room tonight. Just so you know, this is not a third party booking but a corporate full rate room. I have tried for three days to change rooms-the present room REEKS of smoke in the carpets, furniture and bedding. Window don't... | 1 | null |
others must be better
Ridiculous to struggle to get food and internet at an international hotel chain in 2012. Must surely be the only place in san francisco where they don't understand the internet. it took an hour to get my macbook connected on arrival by which time the restaurant and bar had closed. What time do you... | 1 | null |
Fabulous Stay!!!
great location for everything. lobby was a little warm and dark, but it was okay. The bed is queen sized but it seemed a little short. I am 5' 11" and unless I put my head on the headboard my feet hung off the bed. | 5 | null |
Disappointing
I have stayed at a number of Hilton Garden Inns over the last few years. Usually you know exactly what to expect - good service, decent breakfast (not free unless you are Gold or Diamond Hilton member), and a serviceable evening meal and a bar that has a limited wine selection.
This one had all of the ab... | 2 | null |
Great location
This hotel is in a great location, only a 5 minute walk to Times Sq. but also far away enough to still be quiet. Quite a few nice restaurants in the local vicinity also. Staff were always polite and friendly.
We stayed in a Executive King room which was very spacious, clean, and in good condition. WiFi w... | 5 | null |
Hooker Hotel
My wife and 2 kids and I were in San Jose to see a concert, checked in, the woman at desk was friendly. Room was clean. Leaving the room at 7 pm, there were 5 police cars in the parking lot with a man in handcuffs. I was informed by a police officer this was a "hooker motel, and the man being arrested was ... | 1 | null |
Embarressing
The only thing this hotel has going for it is the location. I was "upgraded" to a better room because they overbooked. Well then I thought I was in for a treat. I walked in and was greeted with a room that didn't have a light switch but had a hook that was attached to a switch to turn on the flourscent lig... | 2 | null |
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