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From tatiana.pinedo at monash.edu Thu Mar 23 22:09:52 2023 |
From: tatiana.pinedo at monash.edu (Tatiana Pinedo Rivera) |
Date: Fri, 24 Mar 2023 13:09:52 +1100 |
Subject: [labnetwork] Is your facility ISO certified? |
In-Reply-To: <QB1PR01MB30254D835B49332A3048CEDE9F879@QB1PR01MB3025.CANPRD01.PROD.OUTLOOK.COM> |
References: <YT1PR01MB871557F65CD3FA67EB432C068E869@YT1PR01MB8715.CANPRD01.PROD.OUTLOOK.COM> |
<BL0PR07MB40504AD4575368D4F24A9861DF869@BL0PR07MB4050.namprd07.prod.outlook.com> |
<QB1PR01MB30254D835B49332A3048CEDE9F879@QB1PR01MB3025.CANPRD01.PROD.OUTLOOK.COM> |
Message-ID: <CABQu3YZUgKZ-aY+UBR7xtNGsBZ-ecmDCwSgymPtA=k5o8RzK7A@mail.gmail.com> |
Hi Jo and all, |
Tatiana Pinedo Rivera from the MCN here (Melbourne, Australia). I am a Team |
Lead and a Senior Process Engineer. The Melbourne Centre for |
Nanofabrication has been ISO9001 certified for at least roughly 8 years (It |
might be more, I am not sure when we started), we also follow the LEAN Six |
Sigma methodology and we are not a manufacturing company per say: |
In fact, we are an open access nanofab facility, co-funded by the |
Australian federal government and the 7 Universities of our State |
(Victoria) and the CSIRO. The bulk of our users are academic users |
(researchers and their PhD students and postdocs), we train them on our |
tools and they do their nanofabrication and research work here but we also |
do a substantial amount of fee for service and we also have quite a few |
industry clients some of which have their residency in our facility in the |
early stages of their startup project. |
We have a special affiliation with Monash University as our facility is |
technically on Monash campus. Monash University has other Research |
Platforms somewhat similar to how we function (such as Monash Micro Imaging |
platform, Monash X-Ray Platform, Additive Manufacturing platform etc.) and |
they are all ISO9001 as well (more recently than us, I believe). |
We at MCN see a lot of benefits from having implemented ISO Platform |
Quality Management Systems altogether with LEAN methodology and we do not |
think that ISO is only for manufacturing companies. ISO and LEAN is helping |
us make sure that we are performing better (more efficiently), continuously |
attempting to improve how we do things (safety, trainings, nanofab |
processes, tool maintenance, back of the house aspects such as |
inventorying of our chemicals and consumables). It helps setting high |
quality standards and standardise the processes that can be standardised |
(such as our trainings (SOPs, training assessment sheets) and tool |
maintenance (Total preventive maintenance schedules and SOPs)). It helps us |
keep the cleanroom tidy and things running (we have 5S systems to make sure |
everything has a place and we use Kanbans to track our stock of consumables |
and chemicals so that we never run out of anything and a the same time we |
do not end up buying a surplus of items that we do not need, which helps us |
with our sustainability goals too). It makes us more efficient and |
consistent, it helps us take better care of the instruments and limit tool |
downtime. Ultimately, we have standardised processes and we limit waste of |
time, resources and money. Of course it is also a big image aspect |
particularly with Industry Clients but academic "clients" also appreciate |
the professionalism which translates into better "customer service" too. I |
know that one common misconception is that having a quality management |
system in place might be too rigid for research and hinder innovation and |
creativity, but we do not find this to be true at all. |
I am not aware of the specifics of how we started our ISO9001 and LEAN |
journey as this happened before I joined MCN. I think we had at that time a |
Director that came up with this initiative and made it happen. From what I |
have heard, it did require a substantial amount of energy at the beginning |
but after a while it runs pretty much (almost) on wheels and we would not |
do things otherwise now. Our Engineering and Quality Manager and our |
General Manager and Facility Manager help maintain our certifications |
up-to-date. They all know far more than me about all the technical aspects |
of the certifications we have and how we maintain them. If you would like |
me to put you in contact with them, I'll be happy to (Bernie might be |
reading us :) as he is on this mailing list) |
I hope this is useful. |
Tatiana |
*Tatiana Pinedo Rivera, PhD* (she/her/hers) |
Nanolithography and Characterisation Team Leader |
Senior Process Engineer |
Melbourne Centre for Nanofabrication |
ANFF Victoria |
151 Wellington Road, Clayton VIC 3168 Australia |
P: +61 (0)3 9905 9660 |
E: tatiana.pinedo at nanomelbourne.com |
W: http://nanomelbourne.com |
On Fri, 24 Mar 2023 at 07:24, Howard Northfield < |
Howard.Northfield at uottawa.ca> wrote: |
> |
> I was a test ISO auditor at the past Nortel (telecommunications company) |
> during a big push for ISO 9001 certification in the late 1990s, purely to |
> be able to market in Europe. |
> |
> ISO really only demands a trail of record of internal process, it does not |
> define process details or quality levels. |
> |
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