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accommodation wards are not considered an intensive care unit.
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High dependency unit (HDU) means a unit of a hospital for patients who do not yet require
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admission into an ICU or a step-down unit where the patients have been shifted down from an ICU. It
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is one level of care below that of an ICU. For avoidance of doubt, general ward is not considered as
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HDU.
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Hospital means an institution which:
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(a) is licensed as a medical or surgical hospital in Singapore;
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(b) provides 24-hour nursing services by registered nurses under the permanent supervision of a
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doctor;
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(c) keeps daily medical records for its patients; and
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(d) is not mainly a rest or convalescent facility, a place of custodial care, a facility for the elderly or
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alcoholics or drug addicts or to treat mental disorders, or a nursing home, a spa or a hydroclinic,
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a hospice centre or home.
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Life insured means the person named as the life insured on the schedule page or endorsement.
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This is the person that this policy insures.
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Medical examiner means:
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(a) any medical practitioner or specialist doctor registered with a recognised degree in western
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medicine who is licensed and authorised to practise in his or her country, who has the relevant
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skill to provide medical or surgical services for the illness, disability or disease; or
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(b) any medical practitioner or specialist doctor in Singapore we choose if you or the life insured
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makes a claim for basic benefit or supplementary benefit under this policy.
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This person must not be you or the life insured, or your or the life insured’s husband or wife, relative
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or business partner.
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Medically necessary means such treatment, procedure or other medical services which, in the
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professional opinion of a medical examiner, is appropriate and consistent with the symptoms and
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findings or diagnosis and direct treatment and does not adversely affect the life insured’s medical
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condition. The treatment must:
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Manulife CI FlexiCare (Deluxe) v0123
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Page 2 of 42
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Manulife (Singapore) Pte. Ltd.
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A Manulife Company
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(a) be clinically appropriate, in terms of type, frequency, extent, site and duration, and considered
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effective for the life insured’s medical condition;
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(b) not be for the convenience of the patient or medical examiner (for example, treatment that can
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be provided out of a hospital, but is provided as an inpatient treatment);
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(c) be provided in accordance with generally accepted standard of medical practice and with the
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medical examiner’s specialty society recommendations and established clinical protocols; and
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(d) not be associated with treatment, procedure, supplies or other medical services of an
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experimental or investigative nature.
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For these purposes, generally accepted standard of medical practice means standards that are
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based on credible scientific evidence published in peer-reviewed medical literature generally
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recognized by the relevant medical community.
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Permanent means a condition which is expected to last throughout the lifetime of the life insured
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with no prospect of improvement, irrespective of when the policy ends.
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Permanent neurological deficit means a permanent symptom of dysfunction in the nervous system
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that are present on clinical examination and expected to last throughout the lifetime of the life insured.
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Symptoms that are covered include numbness, paralysis, localised weakness, dysarthria (difficulty
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with speech), aphasia (inability to speak), dysphagia (difficulty swallowing), visual impairment, difficulty
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in walking, lack of coordination, tremor, seizures, dementia, delirium and coma.
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Policy
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(i) This policy is made up of the following:
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a. the application form, any amendments, other forms and documents provided by you and
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the life insured to apply for this policy;
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b. this basic benefit contract;
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c. the supplementary benefit contract (if any);
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d. the schedule page;
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e. the endorsement (if any);
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f. any counter offers we made, and you accepted; and
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g. any information and documents provided by you and the life insured with or after your
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application.
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(ii) We may issue revised schedule pages and/or endorsements to show changes made to this
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policy. Any change to this policy must be in writing and signed by our Chief Executive Officer.
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(iii) We are not bound by any representation made by or to any other person not included in this
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policy.
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Pre-existing condition means (a) the diagnosis of any condition; or (b) the occurrence of any of the
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following events in relation to any condition, before (1) the policy issue date; or (2) the most recent
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reinstatement date of this policy, whichever is the latest, which would have affected our decision to
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accept your application:
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(i)
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such condition has presented sign or symptom which you or life insured was aware of or should
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have been aware of, and should have sought medical advice or treatment;
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(ii) treatment, test or investigation was recommended by or received from a medical examiner for
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such condition; or
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(iii) the life insured or child has arranged or received medical consultation, test or investigation for
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such condition.
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Premium means the amount of money that you pay in accordance with the payment frequency as
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shown on the schedule page or endorsement. It consists of the premiums payable for the basic
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benefit and supplementary benefit (if any) as reflected in our records.
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Schedule page forms part of this policy setting out specific details.
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Special CI conditions benefit means the amount payable as determined in accordance with clause
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23 of this basic benefit contract.
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Special CI condition(s) means any condition or illness defined and described in Appendix B of this
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basic benefit contract.
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Supplementary benefit means an optional insurance coverage attached to this basic benefit
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contract. You can find details of supplementary benefit on schedule page or endorsement, and
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terms in the supplementary benefit contract.
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Manulife CI FlexiCare (Deluxe) v0123
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Page 3 of 42
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Manulife (Singapore) Pte. Ltd.
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A Manulife Company
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Terminal illness or TI means an illness which, in the opinion of a medical examiner and with the
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agreement of our appointed medical examiner, is likely to lead to death within 12 months from the
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date of diagnosis.
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Total premiums paid to date means and is equivalent to total premiums paid to us on the basic
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