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policy debt, medical or other expenses we have had to pay in connection with this policy and
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this policy will end.
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(c) If the life insured dies from suicide, whether sane or insane, after 1 year from the policy issue
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date or the date of the most recent reinstatement of this policy but before 1 year from the date
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of any increase to the premium resulting from an increase in basic sum insured, we will not pay
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the increased death benefit and will refund the additional premiums paid for the increase in the
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basic sum insured, without interest and less any policy debt, medical or other expenses we
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have had to pay in connection with the request to increase the basic sum insured and this policy
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will end.
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10.
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Making a claim
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(a) You or the person making a claim must give us notice in writing of the claim within 30 days of the
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event (or as soon as possible).
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Manulife CI FlexiCare (Deluxe) v0123
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Page 5 of 42
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Manulife (Singapore) Pte. Ltd.
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A Manulife Company
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(b) You or the person making the claim must give us, 30 days after giving notice of the claim (or as
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soon as possible), evidence of the event. We must receive:
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(i) this policy;
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(ii) proof of ownership or entitlement of the person making the claim;
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(iii) the birth certificate, identification documents or other relevant documents we may need for
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the life insured or the person making the claim;
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(iv) the completed claim form and the medical report;
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(v) proof of the event giving rise to the claim under this policy; and
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(vi) any other document we may ask for so we can process the claim.
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(c) We may appoint another medical examiner to examine the life insured in Singapore or the
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evidence presented. Our determination of the claim will consider all medical information received
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as well as the opinion and diagnosis of any medical examiner(s) appointed by us. A final
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determination by us on this basis will be binding on the life insured and us. You will have to pay
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any travel, accommodation and other costs, but not the cost of the examination carried out by our
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appointed medical examiner.
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(d) We will not be legally responsible if you or the person making the claim fails to provide the
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documents which we need to check the claim or entitlement under this policy.
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(e) If the age or sex (or both) were incorrect on the application, we will change the benefits due
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under this policy to those which would have been appropriate had the age or sex been correctly
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stated.
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(f)
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If we make a payment under this policy, this will fulfill our duty under this policy and we will have
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no further responsibility to you or any other person for the claim. This will apply to any action,
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claim, proceedings, cost, damages, demand, interest, liability, loss, penalty, tax and expenses
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you or the person making the claim may suffer or have to pay as a result of or in connection with
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the claim.
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(g) We can ask you or the person claiming to repay any amount which we have paid as a result of
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any mistake or oversight (including on our part or on the part of our employees or
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representatives).
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11.
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Residence, travel and occupation
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There are no restrictions on where the life insured stays, travels or works, unless we say otherwise.
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12.
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Non-participating
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This policy does not participate or share in the profits of our participating fund. When you ask to end
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the policy or if the policy lapses or ends, it will have no cash value.
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13.
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Assignment
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(a) While this policy is in force and during the lifetime of the life insured, you may use your policy
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as security or collateral or you may fully transfer the benefits of the policy to another person or
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organisation.
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(b) You must give us:
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(i) written notice of the assignment; and
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(ii) a copy of the assignment.
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(c) We will only treat the notice of assignment as received when it is delivered to our registered
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address. If you provide this notice through our or your representative, we will only treat it as
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received when the representative delivers it to our registered address.
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(d) By acknowledging the notice of assignment, we are not responsible for whether the assignment
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is valid or legally enforceable.
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Manulife CI FlexiCare (Deluxe) v0123
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Page 6 of 42
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Manulife (Singapore) Pte. Ltd.
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A Manulife Company
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14.
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Termination
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This policy will automatically terminate on the earliest occurrence of any one of the following events:
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(a)
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(b)
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(c)
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(d)
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(e)
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15.
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when we receive your written notice to terminate this policy;
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when this policy lapses or terminates pursuant to the terms and conditions of this policy;
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