input stringlengths 13 433 | label stringclasses 77
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Are there any discounts in exchanging currencies frequently? | exchange charge |
I needed to send my friends some money urgently. I tried multiple times to transfer the money this morning, but the transfer keeps failing. Can you tell me why the transfer is getting rejected? | failed transfer |
I need to exchange foreign currency will i be charged? | exchange charge |
Where's my card PIN? | get physical card |
How come my money hasn't shown up yet? | transfer not received by recipient |
How do I dispute a direct debit that I didn't do? | direct debit payment not recognised |
How are foreign exchange rates determined? | exchange rate |
how much for topping up by card? | top up by card charge |
I haven't received my virtual card yet!! | getting virtual card |
Why are the payments being declined on my new card? I tried several times to use my new card to pay for my gas at the Shell station in my neighborhood. I am very distressed about my new card not working. | declined card payment |
I just transferred some money. Why was I charged a fee? | transfer fee charged |
My card payment has been on pending forever. What is the problem? It should have gone through at some time by now. | pending card payment |
Can I add money to my account with cash? | top up by cash or cheque |
I didn't set up a direct debit payment on my account. | direct debit payment not recognised |
Why didn;t my payment work | declined card payment |
My transfer was rejected | declined transfer |
I thought crypto top up with something you offered and it does not appear that it's working even though the money has disappeared out of my account. Can you tell me what's going on? | top up reverted |
I just had a wedding and I want to take my spouses name. | edit personal details |
How would I go about getting a physical card to use in stores? | order physical card |
How are exchange rates determined? | exchange rate |
What is your exchange rate between UK pounds and Russian rubles for my last transaction | card payment wrong exchange rate |
Set a new PIN please. | change pin |
The machine gave me the wrong amount of cash. | wrong amount of cash received |
My Netflix subscription says that there is an issue with my card information, but I thought everything was fine. Why would it be declined? | card not working |
Do you have a tracking number for the card I was sent? | card arrival |
I'd like more info on getting a virtual card. | getting virtual card |
How long does transfers take? | balance not updated after bank transfer |
Why is there a random payment in my statement? | card payment not recognised |
I didn't receive the amount of cash I requested for the ATM. | wrong amount of cash received |
Hello, I have noticed a problem on my recent withdrawal at the banks atm machine. I made a transaction and upon receiving my funds from the machine, a fee was assessed to my withdrawal. Are these types of transactions free of charge? | cash withdrawal charge |
Can I have a mastercard? | visa or mastercard |
The activation process for my card isn't working. | activate my card |
Help me. My phone has been lost or stolen! | lost or stolen phone |
Why was I charged twice for my item! | transaction charged twice |
How can i get a refund for something i just bought? | request refund |
What is necessary for the identity verification? | verify my identity |
I am looking for my top-up verification code and cannot find it. | verify top up |
I would like to get your card in EU. Is that possible? | country support |
What's the closest place to withdraw money? | atm support |
Do you have a list of cards and currencies you support? | supported cards and currencies |
My cash withdrawal says pending, why? | pending cash withdrawal |
I was mistakenly charged a fee for using my card. | card payment fee charged |
I made the incorrect payment for my rent yesterday and this needs to be fixed by no later than tomorrow. How can you help? | cancel transfer |
My Bank is in Europe, how long will the transfer take? | transfer timing |
What is this witdrawal | cash withdrawal not recognised |
Since when do you charge to make a withdrawal? I've always done it for free. So how much is it now? | cash withdrawal charge |
I thought I can make transfers for free, this is not fair. I bought something online from abroad and there was some weird additional fee that I've never seen before? | transfer fee charged |
Can money be exchanged from one currency to another? | exchange via app |
I want to deactivate my account. | terminate account |
Do you have any accounts for children ? | age limit |
Why did you decline my transfer? | declined transfer |
I heard you have an auto-top up option, where do I find that? | automatic top up |
Will there be any extra fees if I exchange currencies? | exchange charge |
I am trying to find out how to exchange currency X with currency Y. | exchange via app |
Is my fiat currency supported for both hold and exchange? | fiat currency support |
Why isn't the transfer to my account showing up? | balance not updated after bank transfer |
I'm going on holiday to France for 6 weeks with my family and the cat, Fluffy. I just purchased €10,000 from a currency exchange to ensure we don't run short but there appears to be a fee. What is this for? | card payment fee charged |
Is it possible to dispute a debit payment from a couple of months ago. | direct debit payment not recognised |
why did my account decline a incoming transfer | beneficiary not allowed |
How do i top up my google pay? | apple pay or google pay |
I was suppose to be getting a refund for something I purchased a while ago, but It still hasnt been applied to my account. When will I get my money back? | Refund not showing up |
I really need some help to understand why my transfer keeps failing. I'm trying to send money to a friend. Please help. | failed transfer |
How is the PIN delivered? | get physical card |
How can my friend pay me? | receiving money |
My card payment has been declined | declined card payment |
I would like to know the countries you are offer services in? | country support |
I misplaced my card and I dont know where the last place is where I used the card last. Can you look at my account and tell me the last place I used the card? | lost or stolen card |
My card payment has been declined, why? | declined card payment |
My card payment reverted back, I think. | reverted card payment? |
Can you tell me my code to get into the app? | passcode forgotten |
Why can't I take cash out of the ATM? | declined cash withdrawal |
What should I do if the atm eats my card? | card swallowed |
When my card expires soon, how fast is the replacement card sent and what are the costs? | card about to expire |
What source do my fund come from? | verify source of funds |
my card details could be stolen, as i didnt make these transactions | compromised card |
I made a purchase and would like to get a refund for what I bought can you have the money put back in my account? | request refund |
How can I hold and exchange fiat currencies? | fiat currency support |
What does it mean if my top-up has not gone through? | pending top up |
I made a cash withdrawal and it is still listed as a pending transaction. | pending cash withdrawal |
My salary is in GBP, is this something I need to configure? | receiving money |
Can you help me figure out what is going on with a debit payment that is showing up on my account I am not sure is suppose to be there. | direct debit payment not recognised |
What is the foreign exchange rate you will apply? | exchange rate |
Can you please tell me how long it takes for the transfer to be available. | transfer timing |
I put some money in my account the other day and it's not gone in yet, can you help with this? | balance not updated after cheque or cash deposit |
Can I trace where my funds came from? | verify source of funds |
I see my transfer was declined. | declined transfer |
Have you sent out my card yet? | card arrival |
How long will it take for a bank transfer to show up on my account? It's been a couple hours but I havnt seen anything yet. Also it's from a UK account if that makes any difference. | balance not updated after bank transfer |
Can someone in the US have a card? | country support |
After I transferred money the balance remained the same. | balance not updated after bank transfer |
How can I reset my passcode? | passcode forgotten |
Why was I charged for a cash withdrawal at the ATM? | cash withdrawal charge |
Hello, I didn't receive the right amount on my ATM transaction, the app shows the correct amount how can we fix this | wrong amount of cash received |
No option to top up with a cheque ? | top up by cash or cheque |
which identity details are required | why verify identity |
What does a pending cash withdrawal mean? | pending cash withdrawal |
Why did the ATM take my card and keep it? | card swallowed |
How do you check my identity? | verify my identity |
There is a card payment that I'm not recognizing. | card payment not recognised |
The app doesn't think that I am myself | unable to verify identity |
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