input stringlengths 13 433 | label stringclasses 77
values |
|---|---|
Can you provide information for freezing my card immediately? | lost or stolen card |
Is there any way to see my card in the app? | card linking |
My card was working but now it doesn't. | card not working |
How do you exchange currencies | exchange via app |
My latest payment was declined! What happened! I was told everything had been resolved and was back to working order again. | declined card payment |
My balance was not updated with my checque or cash deposit. | balance not updated after cheque or cash deposit |
I cannot use my PIN. | pin blocked |
My refund isn't showing up on my statement. | Refund not showing up |
How can I verify my top-up card? | verify top up |
Why is there an extra charge of 1 dollar on my statement? | extra charge on statement |
Are you able to delete my account? | terminate account |
I need to change details about my personal account. | edit personal details |
I have a Visa and Mastercard, can I use these? | visa or mastercard |
I am unsuccessfully trying to make a transfer can you help? | failed transfer |
I got cash abroad and the exchange rate applied is wrong | wrong exchange rate for cash withdrawal |
What are the acceptable currencies for adding funds? | supported cards and currencies |
My transfer was wrong, are you able to stop it before it goes through please? | cancel transfer |
Why isn't my balance updating after depositing cheques and cash. | balance not updated after cheque or cash deposit |
Its been 3 days, How long will my transfer take to get to my wallet? | transfer timing |
There has been a red flag on my top up. | top up failed |
What is the estimated wait time for transfers from the US? | transfer timing |
I was just shopping and my payment was declined in a store! It was very embarrassing, what is going on and when will it be fixed? | declined card payment |
Please tell me why I am having problems transferring to a beneficiary. | beneficiary not allowed |
Why has my card payment not yet been applied to my account? | pending card payment |
The exchange rate for my cash withdrawal was incorrect | wrong exchange rate for cash withdrawal |
I just moved to the US how do I get a card? | country support |
What is the fee for a foreign currency exchange? | exchange charge |
I have used this account overseas recently. Has there been an increase in fees that I am unaware of? | transfer fee charged |
Where are the ATMs that I can use Mastercard? | atm support |
I submitted a transaction but it was for the incorrect account. | cancel transfer |
where can I change my address? | edit personal details |
the balance has not changed, but I have deposited some money | balance not updated after cheque or cash deposit |
Can you tell me what i steps i should take since my card was stolen? | lost or stolen phone |
Hi, I am unable to see transaction in my account which i made couples of hours ago from my UK account. Please help me in this. | balance not updated after bank transfer |
How do I go about exchanging currencies with this app? | exchange via app |
I am wanting to refill my card, is there a charge? | top up by card charge |
I think someone might have a copy of my card because a 500 dollar withdrawal was made, and it wasn't me. Can you please help? | cash withdrawal not recognised |
What do I do if I think someone has used my card without permission? I can see a few transactions I don't recognize. | compromised card |
Is there any way to get my salary in a different currency? | receiving money |
Do you charge extra for duplicate cards? | getting spare card |
The app failed to verify my id. | unable to verify identity |
When will my cheque be processed? | balance not updated after cheque or cash deposit |
Transfer was declined. | declined transfer |
I was given less cash then I wanted. | wrong amount of cash received |
Can you tell me why my card payment did not work? | declined card payment |
My transfer was not approved | declined transfer |
My account shows that I made a cash withdrawal but I cannot remember doing so! | cash withdrawal not recognised |
My card is due to expire soon. | card about to expire |
Do you accept Mastercard? | supported cards and currencies |
On a card payment, why is there a fee? | card payment fee charged |
I might need a new card because it's not working at any of the ATMs. I don't think ive used all my money. Why is it doing this? | declined cash withdrawal |
When did I get a $1 extra fee on my statement? | extra charge on statement |
Hi, Last week I have contacted the seller for a refund as directed by you, but i have not received the money yet. Please look into this issue with seller and help me in getting the refund. | Refund not showing up |
What is the reason my cash withdrawal is still pending? | pending cash withdrawal |
Why has another fee been placed on my statement? | extra charge on statement |
The ATM did not give me my card back? | card swallowed |
Can I have a refund for one of your products? | request refund |
When is a payment I made with my card going to clear> | pending card payment |
I made a transfer a couple hours ago but my balance has not been updated. Why is this? Shouldnt this be instant? | balance not updated after bank transfer |
There's a $200 withdrawal on my statement that seems fishy to me. | cash withdrawal not recognised |
What is the handling fee for transfer? | top up by bank transfer charge |
I have an account that is empty of funds. Can I transfer some from another bank? | transfer into account |
What is the expected delivery date for my card? | card arrival |
What do I do if i accidentally broke my card? | card not working |
How long will it take for my cash withdrawal to stop pending | pending cash withdrawal |
Where can I see where my funds came from? | verify source of funds |
Is it possible to refund an item? | request refund |
What is the youngest age for an account? | age limit |
Why am I being told this transfer will not go thru | beneficiary not allowed |
I desperately need to top-up my card, so why is it being declined? Can you solve this for me? I need to use my card immediately! | top up failed |
If I found an error in my account for a transaction I didn't make, how long to I have to dispute it? | direct debit payment not recognised |
Why isn't my topup working? | top up failed |
How do you top up with a cheque? | top up by cash or cheque |
how to recover my passcode | passcode forgotten |
Why is my withdrawal from the ATM still showing as pending? | pending cash withdrawal |
I messed up a transfer and need to reverse it. | cancel transfer |
Why didn't I get the amount I requested at the ATM? | wrong amount of cash received |
I want to open an account for my children | age limit |
What is your shipping policies for cards? | card delivery estimate |
My mother deposited a cheque into my account last week, why is it still not showing up? | balance not updated after cheque or cash deposit |
Do you know which businesses will accept my card? | card acceptance |
My card payment won't work. | declined card payment |
How old do my kids have to be use this? | age limit |
Transaction showing up many times. | transaction charged twice |
When I topped up the app reverted it. | top up reverted |
I am interested in a Visa or Mastercard. Do you offer them? | visa or mastercard |
Can you tell me why my pop-up is still pending? | pending top up |
Can I change my pin number at a cash machine? | change pin |
When should I expect to receive my card? | card delivery estimate |
Can I pay more to get it deliver quicker? | card delivery estimate |
I selected to withdrawal 30 pounds but only received 10. I'm still standing in front of the ATM. The app shows i took out 30 pounds also. How do i fix this? | wrong amount of cash received |
The exchange rate looks wrong on a holiday purchase | card payment wrong exchange rate |
There are some card payments that I haven't done myself. What is going on with my card and does somebody else have access to my card? | card payment not recognised |
How long will it take for my top up to work? It's still pending | pending top up |
Hey, I have my card, how do I get it to show in the app? | card linking |
Hi, I was looking over my card receipts for the past week and I realize I had a charge put through two times for the same single restaurant visit. Can one of the charges be removed so that I can get the money back that was mistakenly taken from my account? | transaction charged twice |
How can I add a new card? | card linking |
My card expires soon | card about to expire |
I lost my phone and need help so someone doesn't access my account. | lost or stolen phone |
How do I get a refund for an unauthorized direct debit payment? | direct debit payment not recognised |
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