input stringlengths 13 433 | label stringclasses 77
values |
|---|---|
My card didn't go through. It doesn't make sense. You told me that everything was ok. | declined card payment |
Can you tell me about these disposable virtual cards? | get disposable virtual card |
What should I do? I topped off but the app reversed it. | top up reverted |
How do I use disposable cards? | get disposable virtual card |
What are the steps I should take to recover my swallowed card? | card swallowed |
Does the card you sent have a tracking number? | card arrival |
My phone has been stolen. How can I make sure no one uses my account from it? | lost or stolen phone |
Why would I receive an error that my transfer isn't possible when I've done it before? | beneficiary not allowed |
Is there a number to call to get my pin unblocked? | pin blocked |
How long will delivery to the US take? | card delivery estimate |
Do I have a Visa card as an option? | visa or mastercard |
What is needed for the identity verification? | verify my identity |
Could I raise a dispute for a large payment that i found out was not done by me in my couple of last statements? I am aware its delayed now. Please help me out. | direct debit payment not recognised |
Does it cost money to top up? | top up by card charge |
I bought something online a couple days ago, sent the money immediately online but the seller says it's still not there yet. How long do EU transfers actually take? | pending transfer |
Could I get a mastercard if that's reasonable? | visa or mastercard |
What is the fee for accepting money from a foreign country? | exchange charge |
The wrong account was used during a transaction. | cancel transfer |
I need you to delete my account now. | terminate account |
What is the top-up limit? | top up limits |
My card payment is being declined and I've tried several times. | declined card payment |
Can I get paid for this in another currency? | receiving money |
Explain why a card payment would be cancelled? | reverted card payment? |
What is my top-up limit? | top up limits |
Where can I find my PIN? I haven't gotten it yet. | get physical card |
I keep checking my statements but nothing shows up.I requested a refund a long time ago but seems like it's not submitting my account for some reason. Can you please help me get the money back from the seller for me | Refund not showing up |
Why do you need verification for my identity? | why verify identity |
I could not get the top-up to go through | top up failed |
Why was my payment declined? I keep trying my card but it's not working. | declined card payment |
An ATM machine didn't return my card. | card swallowed |
Can I have multiple currencies in my account? | fiat currency support |
My card was stolen | lost or stolen card |
Why is the exchange rate on my card payment different than I expected? | card payment wrong exchange rate |
I will be traveling and want money to be added automatically in certain intervals. Is this possible? | automatic top up |
What currencies can be exchanged in the app? | exchange via app |
Can someone help with my passcode? | passcode forgotten |
Can I revive a physical card. | order physical card |
do i have to wait for a physical card before i get my pin | get physical card |
I just saw some charges on my card from the past days that I dont recognize, I need to freeze the card asap! Will I be able to get my money back? | card payment not recognised |
How long do I have to wait for my transaction to be completed? | transfer not received by recipient |
what is the exchange rate for foreign ATMs | wrong exchange rate for cash withdrawal |
What do I do about my expired card? | card about to expire |
Is there something wrong with the ATM? It would not let me pull cash out of my account. | declined cash withdrawal |
Why would a transfer to an account not be allowed? | beneficiary not allowed |
I have a trip coming up and want to add money automatically. | automatic top up |
I am travelling and I tried to withdraw cash but didn't get what I was supposed to get. | wrong exchange rate for cash withdrawal |
the exchange rate is wrong from something I got in another country | card payment wrong exchange rate |
Why is my top up for my new account not instant | pending top up |
There was a transaction this morning that I'd like to reverse. | cancel transfer |
I don't have the device I used to log onto the platform so I can't access it. | lost or stolen phone |
Why am I not seeing the check I deposited this morning in my account? | balance not updated after cheque or cash deposit |
What currencies can be used for top up? | supported cards and currencies |
Please help revert my transaction from this morning. | cancel transfer |
I am worried that too much time has gone by for a transfer to be completed. | transfer not received by recipient |
Does it cost anything to top up? | top up by card charge |
My credit card transaction was declined for a loan payment. Can you tell me why? | top up failed |
I can't find the money I just added to my account. | pending top up |
I cannot seem to use my card. | card not working |
Help me use American Express to add money to the account. | supported cards and currencies |
I am traveling, what can I do to set up auto top-up? | automatic top up |
Can I have my card activated? | activate my card |
I sent a transfer to a friend that needs it urgently. It has already been 2 hours and still hasn't come through to her. How long does it normally take? | transfer not received by recipient |
Can you tell me where I can order a disposable virtual card? | get disposable virtual card |
What steps do I need to take for the identity checking process? | verify my identity |
My top-up was reverted by the app. | top up reverted |
Why do i have to verify my top-up card? | verify top up |
Does the app allowing exchanges between USD and GBP | exchange via app |
I would like to know what the restrictions are for the disposable cards. | disposable card limits |
I don't recognize a charge on my statement. | card payment not recognised |
Unable to use my American Express with Apple Pay to top up my account | apple pay or google pay |
I would like to give another card to my daughter, how can I proceed? | getting spare card |
I was charged twice for a few things this week when I only bought one. What do I do? | transaction charged twice |
How can I tell where the money came from? | verify source of funds |
Card activation steps | activate my card |
i cant seem to activate card | activate my card |
I believe i was charged for making a withdrawal after i went grocery shopping. Are you guys charging for this now? | cash withdrawal charge |
There is a payment showing on my app that I didn't do. Will you please cancel this payment and refund my money ? | direct debit payment not recognised |
The app shows Direct Debit payments that I didn't make | direct debit payment not recognised |
I believe my exchange rate is incorrect | wrong exchange rate for cash withdrawal |
What is taking so long with my refund? | Refund not showing up |
I was charged twice for a restaurant, can you take the second charge off? | transaction charged twice |
Please help me. I don't know my code to get into the app. | passcode forgotten |
I traded some of my money from my native country into an ATM to exchange for foreign currency, and the money I received was a different equating amount! | wrong exchange rate for cash withdrawal |
Help! In the app there is a payment that I don't remember. | card payment not recognised |
A receiver made me aware that they did not receive the full transfer that I made. The amount was showing to be a bit less. I now have to make a second transfer just to make up the difference. Can you reach out and let me know what's going on? | transfer fee charged |
Does the fee for exchange change? | card payment wrong exchange rate |
Why is my identity verification process not working? | unable to verify identity |
I tried to make a transfer, but it didn't work. | failed transfer |
My top-up has been reverted and I would like to know why. | top up reverted |
What are acceptable documents to prove my identity? | verify my identity |
I'm still waiting on my identity verification. | unable to verify identity |
How long does it take for money to transfer? | balance not updated after bank transfer |
I did a transfer but its still pending | pending transfer |
why hasn't a transaction to a friend cleared yet? | transfer not received by recipient |
Hello, I'm a brand new customer and tried topping up for the first time today. It has been pending for half an hour and doesn't seem to be working. Please resolve this. | pending top up |
The first payment I attempted for my card at the store earlier did not process so I had to make a second attempt. The second time it worked. It now appears I was charged twice. After looking at the app I see a pending charge. Please remove the pending amount because it is clearly not accurate and was declined. | transaction charged twice |
My transfer still says pending | pending transfer |
Can I have more disposable cards? | disposable card limits |
What is the status of my card's delivery? | card arrival |
how come when i got cash the exchange rate was different than it should be | wrong exchange rate for cash withdrawal |
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