willcb/banking77 · Datasets at Hugging Face

input stringlengths 13 433	label stringclasses 77 values
I'm confused as to why my top-up did not go through.	top up failed
I just went through a old statement and noticed that a very large payment went through and i did not make it. It was from a few months ago, can I still dispute the payment?	direct debit payment not recognised
Please tell me the limit to topping-up.	top up limits
I found my card in my jacket this morning, so can I reactivate it?	card linking
I need a second card on this account for my daughter.	getting spare card
In the app, I see a withdrawal I didn't make.	cash withdrawal not recognised
Why is your exchange rate so bad?	card payment wrong exchange rate
Will there be a fee if I receive a SEPA transfer	top up by bank transfer charge
are there any country restrictions?	country support
What is the procedure for me to get more cards on my account?	getting spare card
I don't have my card after 1 week. What are my next steps?	card arrival
Reasons for top up cancellation.	top up reverted
I'd like to get another card	getting spare card
Can I order another card?	getting spare card
Why was I charged twice for the same transaction?	transaction charged twice
There's a €1 fee on my statement, why?	extra charge on statement
Is currency exchange possible?	exchange via app
Help me activate my new card.	activate my card
Are money transfers free?	transfer fee charged
Can I use it outside of Europe?	country support
I have gone through my statements and noticed there is a large payment that I did not make. Can i still dispute the payment? its been a while	direct debit payment not recognised
I've obtained the card, how do I enable it on the app?	card linking
I think my top up is still pending?	pending top up
i need to expedite my card	card delivery estimate
Seems like my card payment has been cancelled	reverted card payment?
What can I do to track the card you sent me?	card arrival
i needed money for a night out with the girls but i was declined, why?	declined cash withdrawal
What fiat currencies are used for exchange?	fiat currency support
Which currencies can I use to add money?	supported cards and currencies
I need to exchange a currency - can I do that here?	exchange via app
The ATM wouldn't allow me to withdraw money	declined cash withdrawal
This is terrible, i want to delete my account	terminate account
Is there a way to see where my money originally came from?	verify source of funds
How quickly can you get me my card?	card delivery estimate
Is it possible to change from USD to GBP with your App?	exchange via app
I'm interested in getting a virtual card. How do I get one?	getting virtual card
Am I permitted to have a spare card?	getting spare card
The app won't let me transfer money to a beneficiary	beneficiary not allowed
Is a new debit card free?	getting spare card
Why is my ATM withdrawal still pending?	pending cash withdrawal
Why is the exchange rate different than expected on my transaction?	wrong exchange rate for cash withdrawal
Which card would I get, Visa or Mastercard?	visa or mastercard
The app does not recognize who I am.	unable to verify identity
i received my American Express in Apple pay, is there a reason why top up is not working?	apple pay or google pay
Do I need to go to an office to change my pin?	change pin
I exchanged cash when traveling and the rate was incorrect.	wrong exchange rate for cash withdrawal
How do I take a block off my card?	pin blocked
I did not get the item I ordered. How should I go about this? Should I just cancel my order or my payment? Please help me.	request refund
I've been waiting for 3 days, why is my withdrawal still pending?	pending cash withdrawal
i need a virtual card	getting virtual card
Why was my atm withdrawl declined	declined cash withdrawal
google pay top up did not work	apple pay or google pay
Why was an extra charge added when I used my card?	card payment fee charged
Where do I go to terminate my account?	terminate account
Do you issue cards for someone living in the US?	country support
can I link a card of yours I already have?	card linking
Can I use the app without my phone?	lost or stolen phone
I need to cancel a transfer I made.	cancel transfer
Please could you give me a refund	request refund
Why is this not letting me exchange crypto? I need help making this transaction go through.	beneficiary not allowed
I still have not received an answer as to why I was charged $1.00 in a transaction?	extra charge on statement
I can't freeze my account as I need the card as I am traveling, how do I change my pin?	change pin
There are a couple payments with my card in the app I see that I didn't create. What is happening? Maybe someone gained access to my account.	card payment not recognised
I have cancelled payments to this card.	reverted card payment?
I went to do a transfer and it was declined.	declined transfer
I'm going to cancel a purchase.	request refund
I transferred money and it hasn't come yet	transfer not received by recipient
Whats the minimum age to have an account	age limit
I deposited cash this morning, but it is not yet available.	balance not updated after cheque or cash deposit
Is there any fees for top ups?	top up by card charge
What does it cost to receive a SEPA transfer?	top up by bank transfer charge
there is a transfer pending.	pending transfer
My phone is lost I don't want someone to use my account, what can I do?	lost or stolen phone
How many transactions can I do with my disposable card?	disposable card limits
My card hasn't shown up yet.	card arrival
Is it possible to do auto top up?	automatic top up
I wish to be able to top up with cash.	top up by cash or cheque
If I lost my phone at the hotel, can I still use the app?	lost or stolen phone
Is there a charge for using an European bank card for top up?	top up by card charge
How is my ATM deposit not available yet?	pending cash withdrawal
Will it take more than 3 days for my transfer to reach my account?	transfer timing
I would like to know which fiat currencies are recognized by your organization.	fiat currency support
I need to top up using a cheque	top up by cash or cheque
ATM withdrawal not working.	declined cash withdrawal
What cash machines will let me change my PIN?	change pin
Why am I unable to withdraw my money through this card?	declined cash withdrawal
I'm interested in holding and exchange for flat currencies, what do you support?	fiat currency support
My transfer did not work, what was the reason?	failed transfer
I am having trouble transferring money to a beneficiery.	beneficiary not allowed
I was unable to transfer money to a beneficiary.	beneficiary not allowed
What can I do to verify my card?	verify top up
Can I change my PIN?	change pin
Is there a specific source that the exchange rate for the transfer I'm planning on making is pulled from?	exchange rate
How do I dispute a debit that I didn't make?	direct debit payment not recognised
How can I get a virtual card for a one-time transaction?	get disposable virtual card
Top up did not work on the app.	top up failed
My card has gone missing.	lost or stolen card
What do I do after my card expires?	card about to expire
I was attempting to top up with my card but the money has vanished!	topping up by card
I can't withdraw money	declined cash withdrawal

I'm confused as to why my top-up did not go through.

top up failed

I just went through a old statement and noticed that a very large payment went through and i did not make it. It was from a few months ago, can I still dispute the payment?

direct debit payment not recognised

Please tell me the limit to topping-up.

top up limits

I found my card in my jacket this morning, so can I reactivate it?

card linking

I need a second card on this account for my daughter.

getting spare card

In the app, I see a withdrawal I didn't make.

cash withdrawal not recognised

Why is your exchange rate so bad?

card payment wrong exchange rate

Will there be a fee if I receive a SEPA transfer

top up by bank transfer charge

are there any country restrictions?

country support

What is the procedure for me to get more cards on my account?

getting spare card

I don't have my card after 1 week. What are my next steps?

card arrival

Reasons for top up cancellation.

top up reverted

I'd like to get another card

getting spare card

Can I order another card?

getting spare card

Why was I charged twice for the same transaction?

transaction charged twice

There's a €1 fee on my statement, why?

extra charge on statement

Is currency exchange possible?

exchange via app

Help me activate my new card.

activate my card

Are money transfers free?

transfer fee charged

Can I use it outside of Europe?

country support

I have gone through my statements and noticed there is a large payment that I did not make. Can i still dispute the payment? its been a while

direct debit payment not recognised

I've obtained the card, how do I enable it on the app?

card linking

I think my top up is still pending?

pending top up

i need to expedite my card

card delivery estimate

Seems like my card payment has been cancelled

reverted card payment?

What can I do to track the card you sent me?

card arrival

i needed money for a night out with the girls but i was declined, why?

declined cash withdrawal

What fiat currencies are used for exchange?

fiat currency support

Which currencies can I use to add money?

supported cards and currencies

I need to exchange a currency - can I do that here?

exchange via app

The ATM wouldn't allow me to withdraw money

declined cash withdrawal

This is terrible, i want to delete my account

terminate account

Is there a way to see where my money originally came from?

verify source of funds

How quickly can you get me my card?

card delivery estimate

Is it possible to change from USD to GBP with your App?

exchange via app

I'm interested in getting a virtual card. How do I get one?

getting virtual card

Am I permitted to have a spare card?

getting spare card

The app won't let me transfer money to a beneficiary

beneficiary not allowed

Is a new debit card free?

getting spare card

Why is my ATM withdrawal still pending?

pending cash withdrawal

Why is the exchange rate different than expected on my transaction?

wrong exchange rate for cash withdrawal

Which card would I get, Visa or Mastercard?

visa or mastercard

The app does not recognize who I am.

unable to verify identity

i received my American Express in Apple pay, is there a reason why top up is not working?

apple pay or google pay

Do I need to go to an office to change my pin?

change pin

I exchanged cash when traveling and the rate was incorrect.

wrong exchange rate for cash withdrawal

How do I take a block off my card?

pin blocked

I did not get the item I ordered. How should I go about this? Should I just cancel my order or my payment? Please help me.

request refund

I've been waiting for 3 days, why is my withdrawal still pending?

pending cash withdrawal

i need a virtual card

getting virtual card

Why was my atm withdrawl declined

declined cash withdrawal

google pay top up did not work

apple pay or google pay

Why was an extra charge added when I used my card?

card payment fee charged

Where do I go to terminate my account?

terminate account

Do you issue cards for someone living in the US?

country support

can I link a card of yours I already have?

card linking

Can I use the app without my phone?

lost or stolen phone

I need to cancel a transfer I made.

cancel transfer

Please could you give me a refund

request refund

Why is this not letting me exchange crypto? I need help making this transaction go through.

beneficiary not allowed

I still have not received an answer as to why I was charged $1.00 in a transaction?

extra charge on statement

I can't freeze my account as I need the card as I am traveling, how do I change my pin?

change pin

There are a couple payments with my card in the app I see that I didn't create. What is happening? Maybe someone gained access to my account.

card payment not recognised

I have cancelled payments to this card.

reverted card payment?

I went to do a transfer and it was declined.

declined transfer

I'm going to cancel a purchase.

request refund

I transferred money and it hasn't come yet

transfer not received by recipient

Whats the minimum age to have an account

age limit

I deposited cash this morning, but it is not yet available.

balance not updated after cheque or cash deposit

Is there any fees for top ups?

top up by card charge

What does it cost to receive a SEPA transfer?

top up by bank transfer charge

there is a transfer pending.

pending transfer

My phone is lost I don't want someone to use my account, what can I do?

lost or stolen phone

How many transactions can I do with my disposable card?

disposable card limits

My card hasn't shown up yet.

card arrival

Is it possible to do auto top up?

automatic top up

I wish to be able to top up with cash.

top up by cash or cheque

If I lost my phone at the hotel, can I still use the app?

lost or stolen phone

Is there a charge for using an European bank card for top up?

top up by card charge

How is my ATM deposit not available yet?

pending cash withdrawal

Will it take more than 3 days for my transfer to reach my account?

transfer timing

I would like to know which fiat currencies are recognized by your organization.

fiat currency support

I need to top up using a cheque

top up by cash or cheque

ATM withdrawal not working.

declined cash withdrawal

What cash machines will let me change my PIN?

change pin

Why am I unable to withdraw my money through this card?

declined cash withdrawal

I'm interested in holding and exchange for flat currencies, what do you support?

fiat currency support

My transfer did not work, what was the reason?

failed transfer

I am having trouble transferring money to a beneficiery.

beneficiary not allowed

I was unable to transfer money to a beneficiary.

beneficiary not allowed

What can I do to verify my card?

verify top up

Can I change my PIN?

change pin

Is there a specific source that the exchange rate for the transfer I'm planning on making is pulled from?

exchange rate

How do I dispute a debit that I didn't make?

direct debit payment not recognised

How can I get a virtual card for a one-time transaction?

get disposable virtual card

Top up did not work on the app.

top up failed

My card has gone missing.

lost or stolen card

What do I do after my card expires?

card about to expire

I was attempting to top up with my card but the money has vanished!

topping up by card

I can't withdraw money

declined cash withdrawal