input stringlengths 13 433 | label stringclasses 77
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Hi, I have done a topup, but my money was reverted. Please look into this issue. | top up reverted |
Why wasn't my payment to beneficiary X approved? | beneficiary not allowed |
Is there a reason behind why my transfer did not work? | failed transfer |
Please check to see if the band transfer I made a while ago from my UK account has safely arrived. | balance not updated after bank transfer |
I'm using the app and I noticed a payment that I didn't make. | card payment not recognised |
What is this extra €1 fee about? | extra charge on statement |
There is a direct debit that I didn't set up, what should I do? | direct debit payment not recognised |
Why was I charged a fee? I thought shopping was free? | card payment fee charged |
the bank transfer was declined | declined transfer |
I bought something that I need a refund for. | request refund |
Are there any disposable virtual cards? | get disposable virtual card |
I keep trying to make a payment, but it doesn't work. | declined card payment |
I believe that my transfer hasn't gone through. | failed transfer |
Who do I make a check out to if I want to top off my account? | top up by cash or cheque |
My phone has been stolen. | lost or stolen phone |
Is there a fee to get an actual card? | order physical card |
I made a card payment by my card but it failed. Please let me know when the payment will get completed as its still pending. | pending card payment |
How do I set my physical card PIN? | get physical card |
Is there a pay structure for currency exchanges? | exchange charge |
i need help. I updated my balance with a check yesterday and Im not seeing it. Can you look at my account to see what went wrong? | balance not updated after cheque or cash deposit |
What options do I have when topping up a US card? | top up by card charge |
Is it possible to use an ATM when I am not in the country and make a withdraw with out extra fees? | wrong exchange rate for cash withdrawal |
Will I have to wait much longer for my new card to arrive? | card arrival |
Hi! A seller that I requested a refund from a long time ago has yet to send the money into my account, even though I keep checking it. Can the seller be contacted by you guys to see what's going on? | Refund not showing up |
I want to transfer some money from my other bank account into this one. | transfer into account |
If I top up by card, what options do I have re: currency and card type? | supported cards and currencies |
I can't see my cash deposit in my account. | balance not updated after cheque or cash deposit |
What do I do if my card expires soon? | card about to expire |
What is limit of disposable cards I can make per day? | disposable card limits |
I tried to withdraw cash at an ATM in the city center but my card was declined. The transaction is still showing up as pending - please cancel it! | pending cash withdrawal |
When does a UK transfer show up? | balance not updated after bank transfer |
I see non-received cash in my app. | cash withdrawal not recognised |
What would be a reason my transfer got declined? | declined transfer |
Is there an extra fee for using an ATM? | cash withdrawal charge |
I've just moved and I need to change my details | edit personal details |
Can I get money out of any machine? | atm support |
What is the highest amount of top ups I'm allowed? | top up limits |
There are duplicate transactions on my account | transaction charged twice |
I don't know my password | passcode forgotten |
I was getting cash and the card got stuck inside | card swallowed |
I lost track of my card | lost or stolen card |
I don't see my top up in my wallet. | topping up by card |
Where am I able to get my PIN unblocked? | pin blocked |
Which currencies do you handle? | supported cards and currencies |
I purchased something abroad, and the exchange rate that was applied was wrong. | card payment wrong exchange rate |
Do I pay extra for exchange? | exchange charge |
i bought the wrong size and would like a refund | request refund |
atm refused to give me money | declined cash withdrawal |
I would like a Visa card. | visa or mastercard |
I need to know the process to transfer money into my account. | transfer into account |
I draw out money from your ATM during holidays, and was charged insanely. I wouldn't have done it, if i had a little sense about the shocking charges. | wrong exchange rate for cash withdrawal |
Why am I being charged for getting cash? | cash withdrawal charge |
I made an international purchase, but the exchange rate was wrong | card payment wrong exchange rate |
Why is my cash still pending that I put in ATM? | pending cash withdrawal |
after going over my transactions for the last couple of months I noticed a pretty large charge that I know I did not make. I know it's been a while but can I still dispute this charge? | direct debit payment not recognised |
It's been a week since you sent my card and I still don't have it. | card arrival |
I added money through a bank transfer and it is not showing in my balance. | balance not updated after bank transfer |
There's a payment showing in the app today even though I have not used my card at all. I want a refund. | direct debit payment not recognised |
Where is the money that I transferred. | balance not updated after bank transfer |
Is there a reason my payment is still pending? | pending card payment |
What kind of fiat currencies are supported for holding and exchange? | fiat currency support |
Are there any limits to were my card is accepted? | card acceptance |
What is the refund policy? | request refund |
I think my card is broke? | card not working |
Are there limits on the virtual cards? | disposable card limits |
I see an extra $1 charge on my statement, why is this? | extra charge on statement |
I had to pay one pound more than the set price! | extra charge on statement |
my payment was rejected | declined card payment |
Why is the transfer showing pending? | pending transfer |
I have been charged an extra pound! | extra charge on statement |
What should I do if I exceed my PIN tries? | pin blocked |
I made a mistake of transferring, can I cancel my previous transfer? | cancel transfer |
Help me. The passcode doesn't work. | passcode forgotten |
A transfer has to be cancelled. | cancel transfer |
Where can I find the top up verification code? | verify top up |
I have a strange transaction for £1 on my statement, what is that? | extra charge on statement |
Help me with a PIN change. | change pin |
I have a direct debit I didn't make | direct debit payment not recognised |
Seems like my transfer was declined how come? | declined transfer |
I need Australian dollars instead of UK currency. | exchange via app |
My top up was reverted. Can you help? | top up reverted |
I want to top up with my Apple Watch. | apple pay or google pay |
What is the procedure for activating this card? | activate my card |
What would the age limit be? | age limit |
I've been waiting for over an hour for a top up to go through. How long is this supposed to take? I really need this money. | pending top up |
I need help with some transactions in my account that I dont recognize or remember purchasing. Im not sure if the name is just different or what. Should my card be put on hold while the issue gets figured out to be safe or is it ok? | card payment not recognised |
Why does top-up require verification? | verify top up |
How do I find out what countries you service and what countries you do not? | country support |
My card failed to work when I was shopping in a store | declined card payment |
Please cancel my last transaction. | cancel transfer |
My wallet was taken and I see that someone is using my card! Please help me! | cash withdrawal not recognised |
Where can I modify my details? | edit personal details |
The attempted transfer failed. | failed transfer |
I think I deserve a refunded on a certain item. | request refund |
Hi, My card is getting declined during top-up. As it urgent, could you please resolve this issue, or guide me with other alternatives if any. | top up failed |
My top up hasn't gone through | pending top up |
I want to find out what happened to my new card? | card arrival |
I need to update my phone number. | edit personal details |
What do I need to bring for identification? | unable to verify identity |
Why was my transaction charged an extra fee when paying with my card? | card payment fee charged |
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