input stringlengths 13 433 | label stringclasses 77
values |
|---|---|
I might need to exchange between USD and GBP, is this possible with your app? | exchange via app |
My refund has not shown up on my statement. | Refund not showing up |
My card appears to have never arrived? | card arrival |
Why am I unable verify my id? | unable to verify identity |
I left my card at a restaurant and now its missing. | lost or stolen card |
Where do I find PIN for my card? | pin blocked |
Do you provide currency exchange to Euros? | fiat currency support |
My card is showing a fee from when I used it, but I thought this card was supposed to be fee free? | card payment fee charged |
What do I do if my PIN was blocked? | pin blocked |
Do you know how I can verify that I did a top-up to my card? | verify top up |
I was told to verify my identity, how do I do that? | verify my identity |
When will I see an updated balance after a transfer? | balance not updated after bank transfer |
My card was supposed to arrive, but hasn't? | card arrival |
I am interested in cancelling a purchase | request refund |
How can I exchange currencies using your app? | exchange via app |
Can my account be topped-up by friends of mine. | topping up by card |
why wouldnt the atm give me money | declined cash withdrawal |
Can I tell if my top off didn't work? It doesn't seem to have. | top up failed |
I have lost my phone, what steps can I take to prevent someone using my account? | lost or stolen phone |
Hello I have a UK account. Can you please check if everything is alright with it? I made a transfer a couple hours ago but it doesn't show up yet. | balance not updated after bank transfer |
I made a cash deposit to my account but it is not there | balance not updated after cheque or cash deposit |
I forgot the code I need to get into the app. | passcode forgotten |
How much am I allowed to top-up? | top up limits |
The top-up did not go through. | top up failed |
My transaction is on the wrong account. | cancel transfer |
I haven't been sent my new pin! | get physical card |
Someone took my card without permission | lost or stolen card |
Where can i top my card for free? | top up by card charge |
I am still waiting for a transfer to show | pending transfer |
$1 charge in transaction. | extra charge on statement |
Why check my identity? | why verify identity |
Help me get the virtual card working. | virtual card not working |
I purchases several items today. Why are they still showing pending? | pending card payment |
I used an ATM and wanted to know why I was charged an extra fee. | cash withdrawal charge |
What do I do if I can't prove my identity? | unable to verify identity |
How many times can I use my disposable card? | disposable card limits |
I can't get google pay to work right. | apple pay or google pay |
Explain pending transactions. | pending cash withdrawal |
Which cash machines will allow me to change my PIN? | change pin |
I left my phone somewhere and can't use the app. | lost or stolen phone |
Why am I being charged certain fees? I noticed a fee after I withdrew some money for groceries earlier today. | cash withdrawal charge |
I thought I lost my card but I found it today, so I would like to reactivate it. | card linking |
My virtual card isn't working. | virtual card not working |
i tried to withdraw money but was told i didn't have funds | declined cash withdrawal |
My card expires very soon. What is the cost and delivery time to get a new one? | card about to expire |
Can I order a new card by phone? | card about to expire |
I am waiting on this refund, hurry up. | Refund not showing up |
What currency is supported for exchanges and holding? | fiat currency support |
How many ATMs will take this card? | atm support |
Why did you give me so little currency? | wrong exchange rate for cash withdrawal |
Why didn't my payment process | pending card payment |
How do I go about ordering a new bank card? | card about to expire |
What is the limits on the number of disposable cards I can have? | disposable card limits |
Why hasn't a transaction I did to my friend arrived yet? | transfer not received by recipient |
Where can I find a Mastercard ATM? | atm support |
why was i chargged | transfer fee charged |
What is the extra fee that was added when I used the card? | card payment fee charged |
Is there a problem with the payment that I see is still pending? | pending card payment |
I want to get some cash from the ATM using my card but I dont want to be charged any fees. Ive taken some money out before with no fees, but recently Ive been getting charged. Why? | cash withdrawal charge |
I made a cash deposit, but it hasn't shown up in my balance yet. | balance not updated after cheque or cash deposit |
need my details changed | edit personal details |
I've made a bank transfer but the money doesn't seem to be in my account. | balance not updated after bank transfer |
I am waiting on the refund | Refund not showing up |
The exchange rate you are using is bad.This can't be the official interbank exchange rate. | card payment wrong exchange rate |
You can use it anywhere that accepts Mastercard. | card acceptance |
How do I make sure my transfer isn't goin to an unsupported merchant? | declined transfer |
Can you delete the account? | terminate account |
I tried to withdraw some money from an ATM this morning but wasn't able to get the amount of cash I needed. The amount in the app says what I was trying to withdraw was deducted, but I don't have any money. What do I do about this? | wrong amount of cash received |
Why was I charged a fee when making this transfer when I shouldn't have been? | transfer fee charged |
Good afternoon. I made a transfer from my UK bank account. I haven't seen anything on the account in the pass few hours. Please check the account to make sure everything is fine. | balance not updated after bank transfer |
Would I need to pay extra for currency exchanges? | exchange charge |
How many top-ups can I use? | top up limits |
how do i get a refund for a direct debit payment i didn't make | direct debit payment not recognised |
Help Me! I lost my card. What should I do? | lost or stolen card |
I would like open a second card for my daughter, how can you assist me? | getting spare card |
It does not appear that my message went through. | top up failed |
how do I speed up identity verification? | why verify identity |
Where do you deliver cards to? | order physical card |
How can I change USD to GBP? | exchange via app |
How long does a European transfer take? | transfer timing |
I've made a transfer from France two days ago but I was wondering if international transfers take longer to arrive because it hasn't made it yet. | balance not updated after bank transfer |
Is my top up not working? | pending top up |
I didn't get the right amount of cash because of the exchange rate. | wrong exchange rate for cash withdrawal |
What does it mean if my cash withdrawal does not show up properly? | pending cash withdrawal |
I may need to exchange my USD for GBP, can your app do that? | exchange via app |
Can you tell me why my credit card was declined while trying to top-up? | top up failed |
Can I change my PIN on my phone? | change pin |
I'd like to make a SEPA transfer to my account, but will I be charged? | top up by bank transfer charge |
How do I activate my card that just arrived? | activate my card |
The transaction for the cash I pulled out of the ATM earlier is pending in the app, but how if I already have the cash? | pending cash withdrawal |
Can you tell me if I can track the card you sent me? | card arrival |
Why was I declined from getting cash? | declined cash withdrawal |
I need to change my address in the personal details. | edit personal details |
I would like to change the the PIN on my card. | change pin |
How do I initiated a bank transfer to top up? | transfer into account |
I thought I lost my card so I cancelled it, but recently I found it in my jacket and I would like to re-establish the card. | card linking |
As far as courtries go which ones are supported? | country support |
How long until the transfer is reflected on my account balance? | transfer timing |
I was declined when I tried to take out cash! | declined cash withdrawal |
So I just went to the ATM to get some cash. I input that I needed 100 pounds but I only got 80. I have the receipt and I am in need of the extra money. How do I go about obtaining the missing amount? | wrong amount of cash received |
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