input stringlengths 13 433 | label stringclasses 77
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My card is broken | card not working |
Hi, Could you please help me as someone has stolen my wallet few hours ago. And a withdrawal is made, please help immediately. As i don't want to suffer more. | cash withdrawal not recognised |
How do I go forth on holding money in multiple currencies? | fiat currency support |
Can you tell me about why the account I have was charged an extra 1$ | extra charge on statement |
I need to check status as my friend hasn't got money I sent. | transfer not received by recipient |
How will I know where my funds are coming from? | verify source of funds |
My order hasn't shown up yet, what can I do? | request refund |
What are the fiat currencies used? | fiat currency support |
I added money to the card but the transaction didn't go through | pending top up |
Why did I get a fee from the ATM? | cash withdrawal charge |
I transfered my balance a while back. Why doesn't my account reflect this? | balance not updated after bank transfer |
where do you have locations at | country support |
Why would my card payment be reverted? | reverted card payment? |
A pending charge of 1L appears on my statement. Please explain as I have not made a purchase for that amount | extra charge on statement |
Card payment didn't go through. | declined card payment |
The seller of the items I bought online the other day hasn't received the EU transfer yet. How long do these usually take? | pending transfer |
My card payment wasn't declined | declined card payment |
I bought something and I take issue with the exchange rate applied. | card payment wrong exchange rate |
I think I am a victim of fraud. I noticed there was a charge on my account that I didn't do because I haven't touched my card today. Can you please reverse the charge and refund my money? | direct debit payment not recognised |
I live in the US and I would like to get a card. How do I go about getting one? | country support |
Why did you guys charge me an extra €1? | extra charge on statement |
Why is the transfer still pending? Can I do something? | pending transfer |
My payment card was declined - could you tell me why? | declined card payment |
exchanging currencies costs what? | exchange charge |
How do I go about topping up with Google Pay? | apple pay or google pay |
Why do you ask for top-up verification? | verify top up |
I am not in the UK can i get a card? | country support |
Will you please help me get my card back? | card swallowed |
I've changed my mind on an item. How do I get a refund? | request refund |
WHAT IS THE MAIN REASON OF THIS PROBLEM | card not working |
Why has my top up not gone through yet? | pending top up |
Where can my card be used? | card acceptance |
How do I get my card out of the ATM? | card swallowed |
I think the exchange rate on my card payment is incorrect. | card payment wrong exchange rate |
I noticed that there is a withdrawal in the app that is not mine. | cash withdrawal not recognised |
Why is my payment still pending? | pending card payment |
Is there a fee to top up by bank transfers? | top up by bank transfer charge |
If I have a credit card with you how I get set up to link to it? | card linking |
Purchases I did not make are appearing in my bank statement? | direct debit payment not recognised |
I've never been to that store. That's a fraudulent charge. | card payment not recognised |
Please delete my account and personal information. | terminate account |
I recently deposited a cheque and cannot find the cash from it. | balance not updated after cheque or cash deposit |
How do I go about getting hold of a virtual card? | getting virtual card |
I transferred money, but I think I've been charged a fee for it? | transfer fee charged |
The $1.00 has still not been reverted as indicated in the previous email. | extra charge on statement |
I entered a typo when I was transferring money and now I've sent it to an incorrect account. This is so bad! I need it cancelled now. | cancel transfer |
Someone else might be using my card without my permission. | compromised card |
Can you tell me the names of the fiat currencies that I can use at your institution? | fiat currency support |
do i need to add money before i order a card | order physical card |
Where is my top-up verification code? | verify top up |
I already have an account. Why can't I use it unless my identity is verified? | why verify identity |
My refund has not yet been credited on my statement | Refund not showing up |
Why was my top up reverted? | top up reverted |
I tried to withdraw 50 pounds but it only gave me 30. Where is the rest of my money? | wrong amount of cash received |
Will I see fees from adding money with an international card? | top up by card charge |
When will my pending payment finish? | pending card payment |
Won't let me top my card up!! Who can get it sorted out for me? It's urgent! How do I find out what the problem is with my card and how else to top it up? | top up failed |
I want to top up by card | topping up by card |
Why wont the other bank take my money?? Is it not good enough?? There's sufficient funds but I keep getting denied a standard transfer. Ive tried 5 times! | failed transfer |
I would like to order a virtual card, where can I get one? | getting virtual card |
If my card is about to expire how long would it take to receive a new one and how much would that cost me? | card about to expire |
Someone has access to my card info. I still have the card, but someone just withdrew cash. How do I get this corrected/stopped?! | cash withdrawal not recognised |
Why have I been charged a fee for transferring money? | transfer fee charged |
I can't verify identity through the app. | unable to verify identity |
Is there a fee to add money to an international card? | top up by card charge |
There's a card payment with a name I don't recognize | card payment not recognised |
Is there a discount for multiple currency exchanges? | exchange charge |
What do I do if I cannot access the app? | lost or stolen phone |
is there a way to do top up with apple pay | apple pay or google pay |
I received $20 but I entered $100 | wrong amount of cash received |
I need quickly transfer something from China. About how long will it take? | transfer timing |
The cheque I deposited isn't showing in my account | balance not updated after cheque or cash deposit |
I got a strange fee when I used the ATM. | cash withdrawal charge |
The exchange rate is incorrect for my cash withdrawal transaction. | wrong exchange rate for cash withdrawal |
Why isn't my Google Pay top up working for me? Did I do something wrong? | apple pay or google pay |
I have a fee and I don't know why | card payment fee charged |
What currencies are accepted to add money? | supported cards and currencies |
I don't understand why you aren't accepting my transfer. After a couple times trying I'm still getting an error message. | beneficiary not allowed |
My card activation attempt failed. | activate my card |
Would I be able to refund an item? | request refund |
Which atms allow me to change my pin? | change pin |
Why didn't my transfer complete? | failed transfer |
I returned something to a store but can't see my refund. | Refund not showing up |
What does it mean to have a pending cash withdrawal? | pending cash withdrawal |
I've been checking my statement to see if I've received a refund I requested from a seller a while ago has arrived. But it has not. This should have come back to me already. Can you help me figure out why it's not here and get my money back? | Refund not showing up |
A card has been sent to me, how do I track it? | card arrival |
Can I top up any amount? | top up limits |
I would like to dispute a payment I didnt make | direct debit payment not recognised |
When I got cash, the exchange rate applied was wrong. | wrong exchange rate for cash withdrawal |
The app does not know it is me. | unable to verify identity |
How do I modify my details? | edit personal details |
Why did my transfer not work? | failed transfer |
There was a purchase on my card recently to a name that I don't recognize at all. What can be done about this? I need my money back. | card payment not recognised |
I may no longer need GBP, but instead I will need AUD, how can I go about making this change? | exchange via app |
i put in money for vacation and its not showing. i need that money today, how long will it take | pending transfer |
What is the timeframe for a transfer in Europe? | transfer timing |
Can you help me process a refund? | request refund |
I need a number of disposable cards everyday. | disposable card limits |
Why am I still waiting for my refund | Refund not showing up |
The disposable cards - what are they for? | get disposable virtual card |
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