input stringlengths 13 433 | label stringclasses 77
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My purchase used the wrong exchange rate | card payment wrong exchange rate |
My money has disappeared. I had recently added money in, and saw it was there and went through. Now it's gone. What is happening? | top up reverted |
Can you tell me how to tell where my funds come from? | verify source of funds |
How can I transfer money between accounts? | transfer into account |
Why did I get charged when getting cash? | cash withdrawal charge |
I am not recognizing a debit payment from my account. | direct debit payment not recognised |
What do I do to Top up my card? | topping up by card |
I made a payment and it was reverted and wanted to know why? | reverted card payment? |
I need some help figuring out what this strange payment is on my account. It's stays pending and won't go away. | extra charge on statement |
I received my card. How do I link it to the app? | card linking |
Card payment has be declined. | reverted card payment? |
Which fiat currencies are supported for holding and exchanging? | fiat currency support |
What all is needed for the identity verification? | verify my identity |
Why is it saying my card payment is declined when I made it? | declined card payment |
I had to pay a fee when buying items with my card. | card payment fee charged |
I was overcharged at an ATM while on vacation. I needed cash so I had to use it, but your charges are outregous and I wish I would have known beforehand. | wrong exchange rate for cash withdrawal |
What do you need for the identity verification | verify my identity |
What documents do I need for the identity check? | verify my identity |
I have been waiting for my transfer, shouldn't it be here already? | transfer timing |
Why is there are there two of the same transaction? | transaction charged twice |
I requested money from the ATM and it didn't give me as much as I requested. | wrong amount of cash received |
can i get a virtual card online | get disposable virtual card |
How do I know if my top-up went through? | pending top up |
I have an unknown charge. | direct debit payment not recognised |
how long does it take for a transfer from Europe to go through? | transfer timing |
Why were there additional charges when I transferred funds? | transfer fee charged |
Am I supposed to verify my identity? | why verify identity |
Some cash I didn't get shows in my app | cash withdrawal not recognised |
Can I use a Visa or Mastercard? | visa or mastercard |
Are there any fees when exchanging to foreign currencies? | exchange charge |
What is your opinion on the exchange rate? | exchange rate |
My funds must be verified | verify source of funds |
What are the steps for depositing cash into my account? | top up by cash or cheque |
I need to move money to another beneficiary. Why is it not working? | beneficiary not allowed |
Can i set up an auto top-up? | automatic top up |
Do you accept SWIFT transfers? | top up by bank transfer charge |
what to do about stolen phone | lost or stolen phone |
I want to add money automatically when I travel. | automatic top up |
what is the leadtime for a new card to show up in the mail? | card delivery estimate |
Can this convert money? | exchange via app |
I have a disposable card but it does not work? | virtual card not working |
Could you refund my transaction, I paid it into the wrong account. I need to be able to pay it into the right account by tomorrow. | cancel transfer |
Is there a list of where I can use my card? | card acceptance |
I only got $20 of the $100 that I attempted to withdraw. | wrong amount of cash received |
I made a transfer and they haven't received the money I sent them. | transfer not received by recipient |
What should I do if I can't prove my identity. | unable to verify identity |
Please help me delete this account. | terminate account |
I got a new address and need to change my old one. | edit personal details |
I don't understand why my payment was declined. I thought everything was ok. | declined card payment |
I want a disposable virtual card, how do I do that? | get disposable virtual card |
What is the point of verifying a top up? | verify top up |
I made a transfer into my account and now I need to cancel it | cancel transfer |
Will you accept my credit card, it my only one. | supported cards and currencies |
When will my top-up happen? | pending top up |
My card was stolen last night. | lost or stolen card |
I made a transfer but my balance hasn't been updated | balance not updated after bank transfer |
I got some cash but it wasn't the right amount. | wrong amount of cash received |
My payment is taking a long time to go through. | pending card payment |
What is the charge for receiving a SEPA transfer? | top up by bank transfer charge |
How many days to deliver to a US customer? | card delivery estimate |
Where can virtual cards be ordered? | getting virtual card |
In what way can I change my PIN and where do I need to be? | change pin |
I see cash in my app but I did not get it. | cash withdrawal not recognised |
How can my account have money transferred into it? | transfer into account |
Please explain why my transfer attempt was declined. Thank you. | declined transfer |
Why is it taking so long to update my balance transfer? | balance not updated after bank transfer |
Is there a limit on disposable cards? | disposable card limits |
Why was I charged a fee for my card payment? | card payment fee charged |
Where should I withdraw money from? | atm support |
Please tell me why the same transaction is showing up on my account more than once. | transaction charged twice |
Can I Transfer from SWIFT? | top up by bank transfer charge |
After I make a payment, how long will it be before it transitions from "pending" to complete? | pending card payment |
Help me please, My Apple Pay American Express top up does not work. | apple pay or google pay |
What's the foreign exchange rate I will receive? | exchange rate |
I am seeing in the app, some cash witdhrawals that I did not authorize. | cash withdrawal not recognised |
Can I increase my top-up maximum? | top up limits |
Can you track my card for me? | card arrival |
What can i pay with out fees | card payment fee charged |
I need assistance activating my card? | activate my card |
How do I go about getting a refund? | request refund |
Why is the top-up I made still pending. | pending top up |
I do not like this, I made a simple transfer but I have an additional charge for doing so. | transfer fee charged |
Can it add money every so often automatically while I travel? | automatic top up |
When exchanging, how much are the rates? | exchange rate |
I made a big purchase that I regretted and cancelled, the merchant said that my refund was submitted. Can you confirm to me that all of my money was truly returned to me? | Refund not showing up |
I think my account has been hacked there are charges on there I don't recognize. | compromised card |
Can I change my pin at a cash machine? | change pin |
Why can't I see a transfer to my account? | balance not updated after bank transfer |
How to verify my identity | why verify identity |
I've been charged an extra £1 and I don't know what it's for | extra charge on statement |
What are the top up charges for all US cards? | top up by card charge |
Why was I charged a higher exchange rate when I bought something abroad? | card payment wrong exchange rate |
I used my pin too many times. | pin blocked |
What are the policies of disposable cards? | disposable card limits |
I should have a refund in my statement but I can't see it | Refund not showing up |
What do I do if I have forgotten my passcode? | passcode forgotten |
What should I do if my card doesn't work? | card not working |
can i transfer money i the app | transfer into account |
I'm a new customer and tried topping up today for the first time. It's still pending and doesn't seem to be working. I need to get this fixed. | pending top up |
I tried to deposit a cheque into my account and it is not letting me. | top up by cash or cheque |
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