input stringlengths 13 433 | label stringclasses 77
values |
|---|---|
What is the process to change my PIN? | change pin |
What fees are there for adding money using an international card | top up by card charge |
Can I use your services without access to the app? | lost or stolen phone |
How long will my top-up be pending? | pending top up |
Are there virtual cards | getting virtual card |
How do I add my card to the app once I get it? | card linking |
How do I change my account details? | edit personal details |
Hi something is going on with the app. I see some payments I didn't make? | card payment not recognised |
I've got a problem - I purchased an item maybe a week or two ago, but to the payment came back to my account! I've already got what I ordered, so why are the payment funds showing up in my account? | reverted card payment? |
Verify my source of funds? | verify source of funds |
What are the places that you deliver cards to? | order physical card |
The date my card expires is coming up | card about to expire |
Will you charge me for exchanging foreign currencies? | exchange charge |
What is the purpose for verifying my identity? | why verify identity |
While doing a transfer, it says declined. | declined transfer |
Please tell me how to get a card if I reside in the US. | country support |
Where is the verification code display? | verify top up |
What should I do if my card payment was cancelled? | reverted card payment? |
Hi! I'm a university student studying abroad and I noticed that when I was trying to cross-reference my budget for this month that there were extra fees I was not expecting. Why is that? I've had this account for years and I haven't had any trouble so far, it might not even be on your all's end since I'm still new to international travel and finance, but I wanted to double check in case a mistake was made! | transfer fee charged |
When will I receive a transfer from europe? | transfer timing |
Why was I charged twice for the same thing? | transaction charged twice |
I could not get money from an ATM | declined cash withdrawal |
I was only given $20 when I tried to get $100 | wrong amount of cash received |
Why is my beneficiary not working? | beneficiary not allowed |
I accidentally left my phone at the hotel so now I'm not able to use the app. | lost or stolen phone |
There are a couple payments with my card shown in the app that i really make myself. What's going on with this, maybe someone has access to my card?! | card payment not recognised |
I hate this ATM, it charged me an extra fee, Why did it charge? | cash withdrawal charge |
I believe that someone is using my card without my knowledge! | compromised card |
I got charged a service fee on my account. Can it be waived since I didn't know about it before? | card payment fee charged |
Hi, I have withdrawn cash from the ATM on holiday and i guess withdrawal amount has been overcharged. I did it as i was not aware of these charges. | wrong exchange rate for cash withdrawal |
I have not received my pin yet | get physical card |
Why is my top-up showing as reverted? | top up reverted |
A 500 pound cash withdrawal was just made from my account, but I didn't make it. I am pretty sure my card has been compromised - can you help me? | cash withdrawal not recognised |
Why did they charge me an extra $1? | extra charge on statement |
Why would a merchant revert a card payment? | reverted card payment? |
Can you please refund my item? | request refund |
I blocked my card by mistake, how do I unblock it? | pin blocked |
Which establishments will accept my card? | card acceptance |
explain the interbank exchange rate | exchange rate |
Is there a way to revert a transaction? | cancel transfer |
I'd like to use my American Express to place money into my account. | supported cards and currencies |
I just got an email in confirming my purchase with my card. I login to the mobile app on the card and found out there are several purchase were made without me aware of it. Evidently someone had stole my card information and made these fraudulent purchase. I need the transaction to be reverse and have my card suspended. | compromised card |
help me find where this money came from | verify source of funds |
What is my identification used for? | why verify identity |
went somewhere else, need to change details | edit personal details |
Do you have any card fees if I want to add money using an international card? | top up by card charge |
I need to move money from another bank to this account. | transfer into account |
Why did the ATM give me less money than what I requested? | wrong amount of cash received |
Why does my payment appear as pending? | pending card payment |
How do I get a new expiration date? | card about to expire |
Hi, I am currently in the process of buying a flat and I am waiting for the mortgage to go through but it keeps showing up as an error. Do you know what could be causing this and can you help me get the money over. | failed transfer |
My statement contained a one pound extra fee | extra charge on statement |
What are the various currencies and cards that you offer support for? | supported cards and currencies |
Is topping up with Apple Pay possible? | apple pay or google pay |
Do you think you're asking for too much information about me? | why verify identity |
What's the limit for auto top-up? | automatic top up |
My wallet was stolen, along with my cards. How do I put a freeze on my cards and order a new one? | lost or stolen card |
How much could I top up? | top up limits |
I don't understand why I was charged extra for withdrawing money? | cash withdrawal charge |
Can i get payed through this system? | receiving money |
Hello, I am a college student who I recently attended my high school reunion at a local restaurant. I paid with my credit card and now my transaction history reflects a second charge of the seemingly same payment. What could be the reason for this? Is there any way to have the fraudulent payment credited back onto my card? | transaction charged twice |
Suddenly, my card won't work. | card not working |
I haven't received my cash yet. | wrong amount of cash received |
Recently, a few weeks ago there was a transaction made on my account by some seller that I don't recognize. I am very certain that didn't happen and will like for you to trace back to make sure. | direct debit payment not recognised |
Can you tell me the ATMs I can use with my card? | atm support |
I topped-up my account, but I don't think it went through. | pending top up |
What are the fees for using transfer to top off my account? | top up by bank transfer charge |
My top-up is taking a while to process! | pending top up |
Is there an extra charge to exchange different currencies? | exchange charge |
can the delivery be specific to my needs? | card delivery estimate |
Is there a reason my top-up has not gone through? | pending top up |
I couldn't pay with my card | declined card payment |
I had a dollar charged to my account that's still pending and wanted to know what the charge is for? | extra charge on statement |
When I tried to transfer funds to my friend today I was unable to do so, why? | failed transfer |
There were a couple of payments that I have noticed on my account with my card that I didn't make. Is it possible that somebody else has my card information? | card payment not recognised |
Where's the money from my transfer from Europe? | transfer timing |
Could you tell me what your exchange rates are? | exchange rate |
Is there a top charge for US cards? | top up by card charge |
My identity verification is not working. | unable to verify identity |
What is the most I can top-up? | top up limits |
At what ATM can I change my PIN? | change pin |
Will there be a cost if I exchange currency? | exchange charge |
My ATM withdrawal was cancelled | declined cash withdrawal |
Is it possible to change my pin if i am out of the country? | change pin |
I can't get my Google Pay Top to work. Are there any issues on your end? | apple pay or google pay |
I bought an item then noticed the exchange rate was wrong. | card payment wrong exchange rate |
Cancelling a transaction | cancel transfer |
Do I have to pay for a second card? | getting spare card |
How long do I have to wait for my bank transfer to appear in my account? | balance not updated after bank transfer |
Why can't I withdraw funds from my account? | declined cash withdrawal |
Why is my transaction taking so long to complete? | transfer not received by recipient |
Why isn't my refund on my statement? | Refund not showing up |
Can I link my card I previously received? | card linking |
Can you please reactivate my card? | card linking |
I moved to a new city and need to change my address | edit personal details |
What's the transfer time from Europe? | transfer timing |
I don't think I made this payment that is showing up | card payment not recognised |
Hi, can you tell me why my transfer keeps being rejected? I've been trying to send money to my friends this morning but failed every time and I have no idea why? | failed transfer |
The bank charged me fees for withdrawing cash! | cash withdrawal charge |
How do I add the card I just received to show up in the app? | card linking |
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