input stringlengths 13 433 | label stringclasses 77
values |
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I deposited a cheque, but the balance hasn't changed yet. | balance not updated after cheque or cash deposit |
Do I need to verify my top-up? | verify top up |
Im trying to top up my card but it's still pending and it's been an hour. Is there any way to make it go through faster? Do I not have enough? | pending top up |
Why hasn't my top up gone through? | pending top up |
How long does it take to activate my card? | activate my card |
I made an ATM withdraw it didn't give me the amount I asked for but is showing a withdraw for that amount. | wrong amount of cash received |
I'm still waiting for my transaction. | transfer not received by recipient |
What do I need in regards to identification? | verify my identity |
I just checked and my payment was cancelled, why? | reverted card payment? |
Are there specific ATM's I can use with this card? | atm support |
I have not received a refund. | Refund not showing up |
What do I need to do to perform identity checks? | verify my identity |
Can I exchange currency to Europe? | fiat currency support |
My statement is showing an extra £1 charge and I am unsure why. Is there an explanation for this? | extra charge on statement |
Where is my card PIN? | get physical card |
Can I exchange my money for EUR? | fiat currency support |
I want to get a new card before my current one expires, how much will it cost me and how long will it take to get here. | card about to expire |
How does my top-up got cancelled? | top up reverted |
Can the card be mailed to Europe? | country support |
My card won't work right now. | card not working |
Can I use my account without verifying identity? | why verify identity |
Why are there fees for using a card? | card payment fee charged |
What do I do if my card is about to expire? | card about to expire |
Do you have a list of businesses that accept this card? | card acceptance |
When will the money be made available in my account? | transfer timing |
I need a Visa card | visa or mastercard |
I need to cancel a transaction please! | cancel transfer |
I need to know what these extra charges are on my statement? | extra charge on statement |
What proof of identification is needed? | verify my identity |
I just transferred my friend money, but she hasn't received it yet, and it's been a few hours. Can you tell me when to expect it to go through? | transfer not received by recipient |
Why is my beneficiary not being allowed to get payment services? | beneficiary not allowed |
can you tell me why my card was declined? | declined card payment |
Is there a limit to the number of disposable cards I can have? | disposable card limits |
I was double charged at a restaurant can you take the second charge off? | transaction charged twice |
I need to verify my funds. | verify source of funds |
Why have I not yet received my virtual card? | getting virtual card |
What is the exchange looking like? | exchange rate |
Do I need to speak to a representative to change my pin? | change pin |
I need to add more funds to my card today because it keeps being declined, and I need to use it immediately. Can you fix this or tell me alternatives? | top up failed |
I am having trouble with the app recognizing me. | unable to verify identity |
my card payment has been declined, do you know why? | declined card payment |
I can't get the card itself to work. | card not working |
I do not know where the transaction is. | transfer not received by recipient |
Can I see where my funds come from? | verify source of funds |
May I get my salary paid out in a different currency? | receiving money |
Why am I being charged to transfer funds? | transfer fee charged |
Do I need to verify the top-up? | verify top up |
How do I get a card in the EU? | country support |
How can I top up with my apple watch? | apple pay or google pay |
How much is it to send out additional cards? | getting spare card |
WHAT IS THE REASON FOR THAT | card not working |
How are your exchange rates calculated? | exchange rate |
Will my card work at all merchant locations? | card acceptance |
My transfer into my account isn't showing up. | balance not updated after bank transfer |
Why can't I transfer my money into someone else's account? I should be able to do so right? Why does it keep rejecting my transfer? There's no reason, all my info is correct and the money is there. | failed transfer |
I bought an item and the exchange rate was wrong. | card payment wrong exchange rate |
I am having trouble withdrawing cash. | declined cash withdrawal |
Tell me how I can verify a card top-up. | verify top up |
Can I reactivate a card? | card linking |
Is it possible to get a disposable virtual card as well? | get disposable virtual card |
What do you need my identity details for? | why verify identity |
How long before I can see that my cash withdrawal has taken place? | pending cash withdrawal |
Why do some of my payments have fees? I don't understand. | card payment fee charged |
I am yet to receive the money in my account how long will this take? | transfer timing |
What do i do if the exchange rate was wrong for the item i bought overseas? | card payment wrong exchange rate |
The money has not yet been placed in recipients account. | transfer not received by recipient |
Why am I seeing a transfer fee on my bank statement? | transfer fee charged |
Is EUR one of the currencies you deal with? | fiat currency support |
What's taking so long for this payment to go through? | pending card payment |
What may be the reason that my transfer did not go through? | failed transfer |
How long will it take to transfer something to China urgently? | transfer timing |
I cannot find my PIN. | get physical card |
I need to know where this charge is coming from? | card payment not recognised |
Is topping up free? | top up by card charge |
Are there any charges for topping up a US-issued card? | top up by card charge |
I'd like to delete my account. | terminate account |
I wasn't able to do a transfer to an account | beneficiary not allowed |
I didn't make a payment that shows in my app. | card payment not recognised |
Where can I link a new card? | card linking |
Which flat currencies do you support for holding and exchange? | fiat currency support |
Card payment is still pending, why is that the case? | pending card payment |
What does top-up verification do? | verify top up |
Where's the money I transferred into my account? | balance not updated after bank transfer |
When will my transfer be in my account? | transfer timing |
My transaction went through but I was charged a fee. Why? | transfer fee charged |
When can I expect a transfer from Europe to go through? | transfer timing |
My payment was put back, I think. | reverted card payment? |
Can I add money automatically to my account while traveling? | automatic top up |
The atm didn't give me all my cash | wrong amount of cash received |
Can I open an account for my offspring? | age limit |
What are the steps I need to take to cancel a transaction? | cancel transfer |
How old must I be to open an account? | age limit |
I would like to have a physical card to carry around and use. How can I get one? | order physical card |
Will I be charged for topping up by transfer? | top up by bank transfer charge |
How do I fix a broken card? | card not working |
There is a fee for a transfer, please explain that to me. | transfer fee charged |
How can I verify the top-up card? | verify top up |
My card has been declined by two separate ATM, and I'm worried something is wrong with my account. Would you please see if my account is okay? | declined cash withdrawal |
how much for a physical card? | order physical card |
Why hasn't my cheque processed? | balance not updated after cheque or cash deposit |
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